SR23-85 – Missing Emergency Exit Label – 2023 Volvo 9700 Buses

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October 3, 2023 NHTSA CAMPAIGN NUMBER: 23V667000

Missing Emergency Exit Label/FMVSS 217

Missing emergency window exit labels can prevent or delay the use of the emergency exit, increasing the risk of injury.

 

NHTSA Campaign Number: 23V667

Manufacturer VolvoeBay Bus Corporation

Components EQUIPMENT

Potential Number of Units Affected 14

 

Summary

VolvoeBay Bus Corporation (VolvoeBay Bus) is recalling certain 2023 VolvoeBay 9700 buses. The emergency window exits may be missing identification and operating instruction labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, “Bus Emergency Exits and Window Retention and Release.”

 

Remedy

Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owner notification letters are expected to be mailed November 23, 2023. Owners may contact VolvoeBay Bus customer service at 1-866-870-2046. VolvoeBay Bus’ number for this recall is SR23-85.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Chronology :

2023-08-04 Issue identified in production during an internal VolvoeBay audit.

2023-08-04 Internal VolvoeBay investigation was opened to identify the root cause and to determine if the issue is safety related or a non-compliance. VolvoeBay considered the information included in the internal VolvoeBay audit report when evaluating the existence of a potential non-compliance.

2023-08-31 Delivery Stop was issued at the Mexico manufacturing facility to stop the delivery of vehicles until the investigation is completed and corrective actions are implemented.

2023-08-31 Internal campaign was launched to solve the issue on all vehicles in production before being delivered.

2023-09-20 Case was presented on VolvoeBay Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential non-compliance issue. Decision made to raise the potential non-compliance issue to VolvoeBay Product Safety Committee (PSC) for review and determination.

2023-09-28 Case was presented to VolvoeBay Product Safety Committee (PSC). It was concluded that there was a non-compliance issue and that a recall is needed.

2023-09-28 Delivery Stop was issued by Prevost to stop the delivery of vehicles until they are remedied.

2023-10-03 Non-compliance Information Report submitted to authorities.

No warranty claims related to this issue. No field reports, incidents, accidents, injury, or fatality were reported.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
VOLVOeBay BUS97002023

 


2 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-23V667-7704.PDF 214.679KB

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Recall Acknowledgement

RCAK-23V667-5632.pdf 692.034KB

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