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April 19, 2023 NHTSA CAMPAIGN NUMBER: 23V280000
High Voltage Battery Pack May Short Circuit
A battery short circuit increases the risk of a fire.
NHTSA Campaign Number: 23V280
Manufacturer Volvo Trucks North America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 125
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2020-2024 VNR Electric vehicles. The coolant line in the high voltage battery pack may not be fully seated and locked, which can result in the loss of coolant and an electrical short circuit.
Remedy
Volvo Trucks will work with the battery manufacturer Akasol to inspect and replace the batteries, as necessary, free of charge. Owner notification letters were mailed May 9, 2023. Owners may contact Volvo Trucks’ customer service at 1-800-528-6586. Volvo Truck’s number for this recall is RVXX 2304.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description of Defect:
Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
There have been no warranty claims, field reports, accidents or injuries reported with this issue.
Akasol will inspect all Generation 3 batteries produced by their Hazel Park, Michigan factory and installed on Volvo vehicles.
If any manufacturing discrepancies are identified the batteries will be removed and replaced.
Models/ Model Years Affected:
Certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019 through April 10, 2023.
Vehicle Quantities:
Volvo 132 (125 US, 7 Canada)
Chronology :
April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened.
April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect.
April 14, 2023 Product Safety Committee meets and determines a safety defect exists.
April 19, 2023 573 Report Filed with NHTSA
There have been no warranty claims, field reports, accidents or injuries reported with this issue.
The connection between this recall and previous recall 22V-705 is the same supplier (company) and one of the issues is the same (clip to coolant line) this latest. However the manufacturing sites are different. 22V705 Darmstadt Germany 23V280 Hazel Park Michigan USA and remedy is looking for more than just potentially loose coolant clip.
5 Affected Products
Vehicle
MAKE | MODEL | YEAR |
VOLVO | VNR | 2020-2024 |
7 Associated Documents
Volvo Trucks – Safety Recall Alert – April 2023
RCMN-23V280-0144.pdf 160.133KB
Recall 573 Report – April 24, 2023
RCLRPT-23V280-9980.PDF 215.308KB
Recall 573 Report – April 25, 2023
RCLRPT-23V280-5002.PDF 215.516KB
Defect Notice 573 Report
RCLRPT-23V280-9550.PDF 215.309KB
Recall Acknowledgement
RCAK-23V280-1235.pdf 668.915KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V280-7881.pdf 426.313KB
Recall 573 Report – May 9, 2023
RCLRPT-23V280-2038.PDF 215.516KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V280&docType=RCL
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Last update on 2024-04-05 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Volvo Trucks Uptime Page 1 of 1 © 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire. There have been no warranty claims, field reports, accidents or injuries reported with this issue. Akasol will inspect all Generation 3 batteries produced by their Hazel Park, Michigan factory and installed on Volvo vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced. Models/ Model Years Affected: Certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019 through April 10, 2023. Vehicle Quantities: Volvo 132 (125 US, 7 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal April 24, 2023. • Owner notification letters will be released on or before June 16, 2023. • Repair Instruction will be released once they are available. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V23-04 Date: April 24, 2023 Valid to: N/A Action Required? ☒Yes ☐No From: Gerard Hones, Regulatory Specialist Government Reporting Subject: Safety Recall RVXX2304, Akasol Batteries
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-280 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : APR 24, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 125 Estimated percentage with defect : 13 % Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant. Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect : Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire. Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to inadequate process controls and detection of those defects. Identification of Any Warning that can Occur : There are no warnings associated with this issue. Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Battery Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer Name : Akasol Inc. Address : 1400 E. 10 Mile Road Suite 15 Hazel Park Michigan 48030 Country : United States Chronology : April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened. April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect. April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. Description of Remedy : Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan. Part 573 Safety Recall Report 23V-280 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule : Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification begin on June 16, 2023 Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023 Planned Owner Notification Date : JUN 16, 2023 – JUN 16, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-280 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : APR 19, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 117 Estimated percentage with defect : 13 % Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant. Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect : Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire. Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to inadequate process controls and detection of those defects. Identification of Any Warning that can Occur : There are no warnings associated with this issue. Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Battery Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer Name : Akasol Inc. Address : 1400 E. 10 Mile Road Suite 15 Hazel Park Michigan 48030 Country : United States Chronology : April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened. April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect. April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. Description of Remedy : Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan. Part 573 Safety Recall Report 23V-280 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule : Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification begin on June 16, 2023 Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023 Planned Owner Notification Date : JUN 16, 2023 – JUN 16, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-280 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : APR 25, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 125 Estimated percentage with defect : 13 % Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant. Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect : Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire. Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to inadequate process controls and detection of those defects. Identification of Any Warning that can Occur : There are no warnings associated with this issue. Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Battery Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer Name : Akasol Inc. Address : 1400 E. 10 Mile Road Suite 15 Hazel Park Michigan 48030 Country : United States Chronology : April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened. April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect. April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. The connection between this recall and previous recall 22V-705 is the same supplier (company) and one of the issues is the same (clip to coolant line) this latest. However the manufacturing sites are different. 22V705 Darmstadt Germany 23V280 Hazel Park Michigan USA and remedy is looking for more than just potentially loose coolant clip. Part 573 Safety Recall Report 23V-280 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan. Identify How/When Recall Condition was Corrected in Production : Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule : Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification begin on June 16, 2023 Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023 Planned Owner Notification Date : JUN 16, 2023 – JUN 16, 2023 * NR – Not Reported
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RVXX2304_OWNER_LTR_US Page 1 of 2 May 2023 VOLVO TRUCKS DEAR VOLVO TRUCK OWNER: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This notice applies to your vehicles, VIN list enclosed. Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019 through April 10, 2023. SAFETY DEFECT: Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. SAFETY RISK: With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire. PRECAUTIONS YOU CAN TAKE: TIME REQUIRED FOR THE REPAIR: There are no precautions you can take other than having your vehicle repaired by a Volvo Parts and Service Center. The time required to repair your vehicle is approximately 8 hours. Akasol will inspect all Generation 3 batteries produced by their Hazel Park, Michigan factory and installed on Volvo vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced. Recall repairs will be provided free of charge to you. WHAT YOU SHOULD DO: You should contact the nearest Volvo Parts and Service Center and make an appointment. You can locate the closest Volvo Parts and Service Center by going online to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586. IMPORTANT SAFETY RECALL RVXX2304 NHTSA RECALL # 23V-280 NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us. ASSISTANCE/ COMPLAINTS: PRE-NOTIFICATION REMEDIES: If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact: Volvo Trucks North America Vehicle Certification and Compliance P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com If you still cannot obtain satisfaction, and your dealer or Volvo is unable to remedy the defect without charge or within a reasonable amount of time, you may file a complaint with: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 Or you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing. We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product. VOLVO TRUCKS NORTH AMERICA
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-280 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : MAY 09, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 125 Estimated percentage with defect : 13 % Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant. Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect : Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire. Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to inadequate process controls and detection of those defects. Identification of Any Warning that can Occur : There are no warnings associated with this issue. Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Battery Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer Name : Akasol Inc. Address : 1400 E. 10 Mile Road Suite 15 Hazel Park Michigan 48030 Country : United States Chronology : April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened. April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect. April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. The connection between this recall and previous recall 22V-705 is the same supplier (company) and one of the issues is the same (clip to coolant line) this latest. However the manufacturing sites are different. 22V705 Darmstadt Germany 23V280 Hazel Park Michigan USA and remedy is looking for more than just potentially loose coolant clip. Part 573 Safety Recall Report 23V-280 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan. Identify How/When Recall Condition was Corrected in Production : Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule : Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification begin on June 16, 2023 Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023 Planned Owner Notification Date : MAY 09, 2023 – MAY 09, 2023 * NR – Not Reported
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