R10256 – Inoperative Left Rear Turn Signal – 2024 Volvo XC40

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January 10, 2024 NHTSA CAMPAIGN NUMBER: 24V010000

Inoperative Left Rear Turn Signal

A nonfunctioning exterior turn signal may not notify other drivers of a turning vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V010

Manufacturer Volvo Car USA, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 17,409

 

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2024 XC40 vehicles. A diagnostic error in the Central Electronic Module (CEM) software may cause the left rear turn signal indicator to not function.

 

Remedy

The CEM software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed February 28, 2024. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10256.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volvo has a Recall

 


RECALL R10256 DESCRIPTION

Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10256: Left-hand rear turn indicator update on certain model year 2024 XC40 vehicles.

Volvo Car Investigations has determined that the left-hand (LH) rear turn indicator may fail to signal due to a diagnostic misdetection of short to ground.

As a result, this would fail to warn a rear approaching driver their intentions to turn or change travel lanes, increasing the risk of an accident.

To remedy concerned vehicles, Volvo Cars will update the software in the Central Electronic Module (CEM). This software will be available via OTA at a later date.

Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.

A total of 17,409 U.S. and 3,557 Canadian vehicles are eligible for this recall.

Note: Vehicles affected by R10256 can receive this update via Over-The-Air (OTA) sometime in late January and may have the latest software already. Please check the current software version in Vehicle settings > System > System details > Software update. If the vehicle has 2.13.3 or later, then this action has been satisfied and should not be performed. Vehicles will be manually marked if performed via Over-The-Air within 2 weeks.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible.

 

VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE REPAIRED PRIOR TO SALE.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10256 LH rear turn indicator” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10256 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to recall@volvocars.com.

 

PORT VEHICLES

It is the retailer’s responsibility to check vehicle eligibility prior to delivery.

 

PARTS / PARTS RETURN

No parts are required to be returned for this recall. Please review Parts Bulletin R10256 once available.

 

OWNER NOTIFICATION

An owner notification will be sent out in mid-February that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed if they choose not to accept the Over-The-Air (OTA) download.

 


Chronology :

Considered as a critical concern by CCMT 2024-01-03;

Field Service Action decision confirmed by Volvo Car Corporation 2024-01-10;

Condition detected by Market Vehicle Reports;

Number of vehicle reports with the condition, reported to Volvo Cars from the NSC 4 in November 2023.

Total number of cars included in vehicle reports concerning this condition 4;

Implementation date of Field Service Action 2024-01-11.

Extended Chronology: In November Volvo cars received the first report from the US market indicating issues with the left rear turn indicator system. During November the number of reports increased. In December the investigation was escalated to the Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, root cause etc. On the 3rd of January the technical investigation was completed, the CCMT team took the decision to start a recall preparation as it was judged as an increased risk towards motor vehicle safety. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLVO XC40 2024

 


5 Associated Documents

Recall Acknowledgement

RCAK-24V010-7580.pdf 645.427KB

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Defect Notice 573 Report

RCLRPT-24V010-4035.PDF 215.915KB

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Remedy Instructions and TSB

RCRIT-24V010-7589.pdf 558.916KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V010-8117.pdf 118.349KB

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Remedy Instructions and TSB

RCRIT-24V010-2826.pdf 459.251KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V010&docType=RCL

 


 

Volvo Diagnostics & Reprogramming

WELCOME TO VIDA

VIDA stands for "Vehicle Information and Diagnostics for Aftersales". A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.

The wiring schematics for MY's 1994-2016 * are available as separate online PDF type subscription products.

*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.

If you are outside the United States or Canada go to: https://workshopsupportguide.volvocars.biz/home.aspx

 


VOLVOTECHINFO.COM WEBSITE

Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username – it is linked to your VIDA account. If you purchased a subscription two years ago, your company already has a VTI Username (and corresponding VIDA account). Make sure you are logging onto this website with that same Username.

** Volvo Tech Info and VIDA are two separate systems. You will have TWO distinct ID s.

When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.

Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder's bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.

If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.

 


DiCE Information

Pirated DiCE products are becoming increasingly common. These units are mostly available from aftermarket sources and websites. These units commonly cost between one half to two thirds the Volvo price, sometimes including an illegal version of VIDA. Technically, the units are of much less quality and they have been proven to introduce diagnostics and fault tracing issues, as well as new problems into the vehicle. All of which will result in repair delays and customer dissatisfaction.

Most importantly, Volvo will not provide support to customers using these units. Volvo can only support DiCE tools manufactured to our standards from Bosch or those based on J2534-2 certifications.

 


Vehicle Communication Tools

NOTE

XC90 (16-) reference SMB 00-337. All older vehicles can still use DiCE or J2534.

A vehicle communication tool transfers data from a VIDA workstation to the correct receiver in the vehicle.

VIDA supports DiCE and J2534 devices. Volvo Car Corporation recommends DiCE for vehicle communication with D2 and GGD protocol-based vehicles.

 

DiCE

DiCE uses a Bluetooth connection to transfer information between VIDA and the vehicle. A USB cable can be used as an alternative to the Bluetooth connection.

Please note that no third party Bluetooth dongles can be used with DiCE, only Volvo Cars DiCE equipment can be used.

 

Multiple DiCEs

It is possible to connect more than one DiCE to VIDA and download software to as many as three vehicles in parallel and have one vehicle in the diagnostic workflow at the same time. One VIDA workstation with four DiCEs can thus handle four vehicles simultaneously.

 

J2534 devices

For all vehicles with model year 2004 and later, equipped with OBD and reprogramming capability, manufacturers shall comply with SAE J2534. There are two different versions of J2534:

  • J2534-1 can be used to download software to vehicles from, and Including, model year 2004. J2534-1 manages software to control modules on CAN HS (Controller Area Network High Speed) that are emission related.

 

J2534-1 cannot be used for diagnostics.

  • J2534-2 manages software download to control modules on both CAN HS and CAN MS (Controller Area Network Middle Speed).

The hardware used to validate VIDA's compliance with J2534 can be purchased separately from third-party suppliers. Validation has been done using the following J2534 pass-thru devices:

  • J2534-1: Actia Passthru+ XS and carDAQ2534.

For more information regarding these devices, please contact the respective manufacturer.

 


  • J2534 Programming Interface Tools

 

R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light Bosch Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light CarDAQ-M Auto Universal Diagnostic Scanner and Programming Tool VSI J2534
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light RAP2 OEM J2534 Remote Reprogramming Tool
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light Autel (AULMF2534) MaxiFlash Pro
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light Mongoose-Plus J2534 OEM Vehicle Interface Cable - OEM Reprogramming and Diagnostics for GM
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light Autel MaxiFlash VCI Vehicle Communication Interface J2534 PassThru ECU Programming Device Bluetooth Connection Internet Update Support CAN FD, 4 CAN Channels, DoIP, D-PDU Works with PC or Autel MS909
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light VXDIAG VCX Nano Compatible for GM/OPEL with GDS2 and Tech2WIN System Diagnostic Tool
R10256 - Inoperative Left Rear Turn Signal - 2024 Volvo XC40 | small light GODIAG J2534

 

volvotechinfo.com

 


 

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Last update on 2024-05-19 / Affiliate links / Images from Amazon Product Advertising API

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