R39917 - No GPS Location In The Event Of A Crash

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NHTSA Campaign Number: 18V800
Manufacturer Volvo Car USA LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 17,548

No GPS Location in the Event of a Crash

If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.

Remedy

Volvo will notify owners, and dealers will correct the software, free of charge. The recall is expected to begin January 7, 2019. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R39917.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Volvo has a Recall

Recall Acknowledgement

November 26, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V800-3948.pdf