R39917 – No GPS Location in the Event of a Crash – 2017-2019 Volvo

NHTSA Campaign Number: 18V800
Manufacturer Volvo Car USA LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 17,548

 

No GPS Location in the Event of a Crash

If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.

 

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.

 

Remedy

Volvo will notify owners, and dealers will correct the software, free of charge. The recall is expected to begin January 7, 2019. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R39917.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall


Recall Acknowledgement

November 26, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V800-3948.pdf

Download (PDF, 240KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V800&docType=RCL


 

WELCOME TO VIDA

VIDA stands for “Vehicle Information and Diagnostics for Aftersales”. A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.

The wiring schematics for MY’s 1994-2016 * are available as separate online PDF type subscription products.

*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.

If you are outside the United States or Canada go to: http://workshopsupportguide.volvocars.biz/home.aspx


VOLVOTECHINFO.COM WEBSITE

Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username – it is linked to your VIDA account. If you purchased a subscription two years ago, your company already has a VTI Username (and corresponding VIDA account). Make sure you are logging onto this website with that same Username.

** Volvo Tech Info and VIDA are two separate systems. You will have TWO distinct ID s.

When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.

Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder’s bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.

If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.


DiCE Information

Pirated DiCE products are becoming increasingly common. These units are mostly available from aftermarket sources and websites. These units commonly cost between one half to two thirds the Volvo price, sometimes including an illegal version of VIDA. Technically, the units are of much less quality and they have been proven to introduce diagnostics and fault tracing issues, as well as new problems into the vehicle. All of which will result in repair delays and customer dissatisfaction.

Most importantly, Volvo will not provide support to customers using these units. Volvo can only support DiCE tools manufactured to our standards from Bosch or those based on J2534-2 certifications.


Vehicle Communication Tools

NOTE

XC90 (16-) reference SMB 00-337. All older vehicles can still use DiCE or J2534.

A vehicle communication tool transfers data from a VIDA workstation to the correct receiver in the vehicle.

VIDA supports DiCE and J2534 devices. Volvo Car Corporation recommends DiCE for vehicle communication with D2 and GGD protocol-based vehicles.

DiCE

DiCE uses a Bluetooth connection to transfer information between VIDA and the vehicle. A USB cable can be used as an alternative to the Bluetooth connection.

Please note that no third party Bluetooth dongles can be used with DiCE, only Volvo Cars DiCE equipment can be used.

Multiple DiCEs

It is possible to connect more than one DiCE to VIDA and download software to as many as three vehicles in parallel and have one vehicle in the diagnostic workflow at the same time. One VIDA workstation with four DiCEs can thus handle four vehicles simultaneously.

J2534 devices

For all vehicles with model year 2004 and later, equipped with OBD and reprogramming capability, manufacturers shall comply with SAE J2534. There are two different versions of J2534:

  • J2534-1 can be used to download software to vehicles from, and Including, model year 2004. J2534-1 manages software to control modules on CAN HS (Controller Area Network High Speed) that are emission related.

J2534-1 cannot be used for diagnostics.

  • J2534-2 manages software download to control modules on both CAN HS and CAN MS (Controller Area Network Middle Speed).

The hardware used to validate VIDA’s compliance with J2534 can be purchased separately from third-party suppliers. Validation has been done using the following J2534 pass-thru devices:

For more information regarding these devices, please contact the respective manufacturer.


  • J2534 Programming Interface Tools
Drew Tech CarDaq-Plus 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics

VXDIAG MULTI Diagnostic Tool 4 in 1 for TOYOTA+HONDA+VW+GM with WIFI Support J2534 (TOYOTA+HONDA+VOLVO)

 
VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Autel (AULMF2534) MaxiFlash Pro
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

volvotechinfo.com


 

Leave A Comment

Your email address will not be published. Required fields are marked *

*

This site uses Akismet to reduce spam. Learn how your comment data is processed.