SR23-86 – Power Cables Not Properly Connected – 2023 Volvo 9700

October 3, 2023 NHTSA CAMPAIGN NUMBER: 23V668000

Power Cables Not Properly Connected

Unsecured power cables can overheat, increasing the risk of a fire.


NHTSA Campaign Number: 23V668

Manufacturer Volvo Bus Corporation


Potential Number of Units Affected 14



Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The fasteners that secure the power cable connections may not have been tightened securely.



Prevost will inspect and tighten the power cable fasteners, as necessary, free of charge. Owner notification letters are expected to be mailed November 23, 2023. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus’ number for this recall is SR23-86.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to


Chronology :

2023-08-09 Issue identified in production during an internal Volvo audit.

2023-08-09 Internal Volvo investigation was opened to identify the root cause and to determine if the issue is safety related.

2023-08-31 Delivery Stop was issued at the Mexico manufacturing facility to stop the delivery of vehicles until the investigation is completed and corrective actions are implemented.

2023-08-31 Internal campaign was launched to solve the issue on all vehicles in production before being delivered.

2023-09-20 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination.

2023-09-26 One field report involving one MY2023 Volvo 9700 vehicle was received. The field report indicated that inadequately torqued power cable fasteners were identified in the battery compartment. Note: The vehicle in question had not yet been delivered (still in Prevost’s direct control).

2023-09-28 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related issue and that a recall is needed.

2023-09-28 Delivery Stop was issued by Prevost to stop the delivery of vehicles until they are remedied.

2023-10-03 Defect Information Report submitted to authorities.

No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported.


1 Affected Product


VOLVO BUS 9700 2023


2 Associated Documents

Recall Acknowledgement

RCAK-23V668-7184.pdf 691.912KB



Defect Notice 573 Report

RCLRPT-23V668-4100.PDF 215.274KB



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Last update on 2023-11-12 / Affiliate links / Images from Amazon Product Advertising API

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