RVXX2316 – Bendix (Sheppard Steering Gear Recall) – 2020 Volvo VNL

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December 26, 2023 NHTSA CAMPAIGN NUMBER: 23V900000

Steering Gear Assembled Incorrectly

A loss of steering control increases the risk of a crash.


NHTSA Campaign Number: 23V900

Manufacturer Volvo Trucks North America

Components STEERING

Potential Number of Units Affected 1



Volvo Trucks North America (Volvo Trucks) is recalling one 2020 VNL truck. The steering gear assembly may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.



A dealer will inspect and replace the defective gears as necessary, free of charge. An owner notification letter is expected to be mailed February 23, 2024. The owner may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks number for this recall is RVXX2316.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


Description of Defect:

On certain vehicles, the steering gear was assembled with fewer than the required number of recirculating balls which can lead to a fracture in the steering gear worm-shaft. A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in a possible loss of vehicle steering. Loss of steering increases the risk of a crash.

Vehicles will be inspected for suspect steering gear serial numbers and those suspect gears will be replaced with remedy gears.


Models/ Model Years Affected:

A 2020 Volvo VN model vehicle manufactured on July 22, 2019.


Vehicle Quantities:

1 US


Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.


Release Schedule:

  • Vehicle list will be posted on the Trucks Dealer Portal December 27, 2023.
  • Owner notification letters will be released on or before February 23, 2024.

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.


Chronology :

December 18, 2023 Volvo Product Safety Office receives notification from Bendix (Sheppard) regarding their filing of an equipment recall on December 18, 2023

December 19, 2023 Sheppards filing is reviewed and recommendation that this be raised to Product Safety Committee as a potential product safety defect.

December 21, 2023 The Product Safety Committee meets and decides that a product safety defect exists.

December 26, 2023 DIR 573 Report filed with NHTSA

There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue.


1 Affected Product




3 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-23V900-0949.pdf 195.539KB

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Recall Acknowledgement

RCAK-23V900-8000.pdf 645.339KB

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Recall 573 Report

RCLRPT-23V900-4870.PDF 358.628KB

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Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…




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Last update on 2024-04-29 / Affiliate links / Images from Amazon Product Advertising API

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