2021-2022 Volvo R10111 Seat Belt Locking Retractor Malfunction

September 1, 2021 NHTSA CAMPAIGN NUMBER: 21V682000

Seat Belt Locking Retractor Malfunction/FMVSS 208

An unsecured child restraint system can increase the risk of injury during a crash.

 

NHTSA Campaign Number: 21V682

Manufacturer Volvo Car USA, LLC

Components SEAT BELTS

Potential Number of Units Affected 19,149

 

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 XC40, XC 40 Recharge, V60CC, V90, V90CC, XC90, and 2021-2022 V60, XC60, S60 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”

 

Remedy

Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed October 13, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car’s number for this recall is R10111.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volvo has a Recall

 


RECALL R10111 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 V90, V90CC, S60, V60, V60CC, XC40, XC60 and XC90 vehicles.

Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat.

The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible.

 

VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed.

 

OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.

 

VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery.

Used Vehicles in Retailer Inventory

VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer.

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be inspected/repaired prior to a customer taking possession of the vehicle.

 


NEW VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation.

Correct all vehicles in your new vehicle inventory before delivery.

 

USED VEHICLES IN RETAILER INVENTORY

Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired.

Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.

 

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

When will this be resolved?

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 XC40, XC60, S60, V60, V60CC, V90, V90CC and XC90 vehicles.

Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat.

The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted.

This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats.

With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat.

To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications.

 

A total of 19,066 U.S., 83 Puerto Rico and 2,862 Canadian vehicles are eligible for this recall.

 

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE.
  • Recall R10111 eligible vehicles not yet delivered to end customers must be corrected prior to delivery.

 

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.  All  open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com.

 

Vehicle Inquiry – Warranty Vehicle Inquiry systems (QW90) are currently being loaded with the recall VINs and information and may not accurately identify a vehicle as eligible for R10111 at this time.

 

OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall.

 


Inspection/ Control, Automatic Locking Retractor (ALR). 

 

All seats must be checked including the front passenger seat (except the Driver’s seat.)

 

Note! The front passenger seat must be in its rearmost and highest position and the height adjuster in its lowest position, such as the amount of belt getting retract inside the seatbelt retractor is at its maximum.

 

Step 1: Put the safety belt across the empty vehicle seat and insert the metal tongue of the belt into the buckle.

 

Step 2: Gently pull the safety belt all the way out of the retractor to activate the Automatic Locking Retractor (ALR).  This should be done in one smooth hand over hand pull.

 

Step 3: Carefully let the safety belt retract fully into the retractor while the belt remains buckled, which simulates a restrained child seat. You will notice that when in ALR mode, there is a ratcheting/clicking noise from the retractor. This is normal.

 

 Step 4: Grasp the torso portion of the safety belt and carefully pull on the belt in an attempt to pull the belt back out of the retractor. The belt should not pull out of the retractor.

 

Step 5: Unlatch the belt, and let it completely retract back into the retractor. This will release the automatic locking function.

 

Step 6: Repeat steps 1 to 5, six times.

Conclusion: Is the safety belt locked so that the strap cannot be pulled out of the retractor in step 4?

Yes: The ALR function works properly, and the safety belt assembly meets requirements

No: ALR does not work properly, the safety belt must be replaced according to the repair instructions in VIDA.

 


11 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO S60 2021-2022
VOLVO V60 2021-2022
VOLVO V60CC 2021
VOLVO V90 2021
VOLVO V90CC 2021
VOLVO XC40 2021
VOLVO XC60 2021-2022
VOLVO XC90 2021

 


10 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-21V682-5181.PDF 220.184KB

RCLRPT-21V682-5181

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V682-3021.PDF 211.149KB

RCLQRT-21V682-3021

 


Remedy Instructions and TSB

RCRIT-21V682-9149.pdf 184.15KB

RCRIT-21V682-9149

 


Remedy Instructions and TSB

RCRIT-21V682-1207.pdf 344.899KB

RCRIT-21V682-1207

 


Remedy Instructions and TSB

RCRIT-21V682-3192.pdf 386.867KB

RCRIT-21V682-3192

 


Manufacturer Notices(to Dealers,etc) – September 1, 2021 Subject: Recall R10111

RCMN-21V682-7972.pdf 111.033KB

RCMN-21V682-7972

 


Manufacturer Notices(to Dealers,etc) – September 14, 2021 Subject: Recall R10111

RCMN-21V682-8811.pdf 171.341KB

RCMN-21V682-8811

 


Recall Acknowledgement

RCAK-21V682-5691.pdf 645.291KB

RCAK-21V682-5691

 


ISSUED Owner Notification Letter(Part 577)

RCONL-21V682-8773.pdf 600.596KB

RCONL-21V682-8773

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V682-5348.PDF 211.255KB

RCLQRT-21V682-5348

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V682&docType=RCL

 


 

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