2021-2022 Volvo R10111 Seat Belt Locking Retractor Malfunction

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Technical instructions
QB No 10111. 1. 0 en-GB C
Title Seat Belt Retractor
Category R Recall
Starting Date 9/1/2021
Func Group 8841 Closing Date 12/31/2051
Inspection/ Control, Automatic Locking Retractor (ALR).
All seats must be checked including the front passenger seat (except the Driver’s seat.)
Note! The front passenger seat must be in its rearmost and highest position and the height adjuster in its lowest position, such as the amount of belt getting retract inside the seatbelt retractor is at its maximum.
Step 1: Put the safety belt across the empty vehicle seat and insert the metal tongue of the belt into the buckle.
Step 2: Gently pull the safety belt all the way out of the retractor to activate the Automatic Locking Retractor (ALR). This should be done in one smooth hand over hand pull.
Step 3: Carefully let the safety belt retract fully into the retractor while the belt remains buckled, which simulates a restrained child seat. You will notice that when in ALR mode, there is a ratcheting/clicking noise from the retractor. This is normal.
Step 4: Grasp the torso portion of the safety belt and carefully pull on the belt in an attempt to pull the belt back out of the retractor. The belt should not pull out of the retractor.
Step 5: Unlatch the belt, and let it completely retract back into the retractor. This will release the automatic locking function.
Step 6: Repeat steps 1 to 5, six times.
Conclusion: Is the safety belt locked so that the strap cannot be pulled out of the retractor in step 4?
Yes: The ALR function works properly, and the safety belt assembly meets requirements
No: ALR does not work properly, the safety belt must be replaced according to the repair instructions in VIDA.
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VOLVO CAR SERVICE AND PARTS BUSINESS Quality Bulletin TITLE: Recall R10111: Seat Belt Retractor Model Year 2021 – 2022 90 Series, 60 Series, and XC40 vehicles GROUP: 8841 CAT/NO: R10111 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: Under Section H: The Cause code and CSC Code updated ISSUE DATE: 2021-09-10 STATUS DATE: 2021-09-15 Page 1 of 4 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC A. RECALL R10111 DESCRIPTION B. VEHICLES INVOLVED C. PARTS INFORMATION/PARTS RETURN D. OWNER NOTIFICATION E. VEHICLES IN RETAILER INVENTORY F. RETAILER RESPONSIBILITY G. TECHNICIAN COMPETENCY REQUIREMENT H. REIMBURSEMENT PROCEDURES & ALLOWANCE A. RECALL R10111 DESCRIPTION Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 V90, V90CC, S60, V60, V60CC, XC40, XC60 and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. Page 2 of 4 2021-09-15 Quality Bulletin R10111 This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. While using child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seat belt assembly that contains ALR levers that were manufactured according to production specifications. WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed. C. PARTS / PARTS RETURN Please refer to Parts Bulletin R10111. We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and failure has been confirmed. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. SEAT BELT RETRACTORS THAT FAIL THE FUNCTIONALITY TEST AND ARE CLAIMED AS SUCH, WILL BE REQUESTED BY TMA FOR TESTING/ANALYSIS AND VALIDATION. UNNECESSARY REPLACEMENTS WILL BE DEBITED. D. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed. 2021-09-15 Page 3 of 4 Quality Bulletin R10111 E. VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. F. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be inspected/repaired prior to a customer taking possession of the vehicle. G. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is: Level 1 for Inspection and Level 2 – Certified Tech for Repair. H. REIMBURSEMENT PROCEDURES & ALLOWANCE Recall R10111 claims should be submitted using the LONG FORM application only. Please note two (2) claims may be required to be submitted, as outlined below, when Check seat belt function ALR acc to QB-R10111 is the only action performed and NO seat belts are replaced. Claim Type: R10111 Cause Code: 02 CSC Code: XW Main OP: 97780 Failed Part No.: A Failed Part No. is only required when a seat belt is replaced and operation codes are used for the repair/replacement of the seat belt. When 97780 Check seat belt function ALR acc To QB-R10111 is performed and no further action is required a separate claim may be submitted for an additional 0.2 hours claiming operation number 09120. This second claim is only required when NO seat belts are required to be replaced per the QB. Second Claim: Claim Type: 01 (regardless of the vehicle age/mileage) Cause Code: 98 CSC Code: 1C Main OP: 09120 Labor Time: 0.2 Page 4 of 4 2021-09-15 Quality Bulletin R10111 Operation Number Repair Description Qty Labor Time 97780-2 Check seat belt function ALR acc to QB-R10111 1 0.1 *All seat belts must be inspected except the driver’s seat as outlined in the QBI. Operation Number Repair Description Qty Labor Time 97781-2 Seat belt front X1 replace acc. to QB-R10111 (SWDL INCLUDED) 1 1.6 Model Max Qty Labor Time XC40 1 1.5 97782-2 Seat belt rear outer X1 replace acc. to QB-R10111 (*NOTE) Model Max Qty Labor Time S60 XC40 V60 XC60 V90 XC90 112221 1.1 0.4 0.6 (each) 0.5 (each) 0.6 (each) 0.8 97783-2 Seat belt 3- point middle replace acc. to QB-R10111. Model Max Qty Labor Time XC40 V60 XC60 V90 XC90 11111 0.9 1.1 1.1 1.1 1.2 97784-2 Seat belt rear (third row) replace acc. to QB-R10111. Model Max Qty Labor Time XC90 2 0.9 (each) *NOTE: Operation number 97780 must be claimed as the main op on all claims submitted under recall R10111. Operation number 97781-2 has software download RMR/RML Reload and Total Upgrade Included. Operation number 97782-2 claimable 1 time for model S60 (includes time for replacing 1-3 rear seat belts). For V and XC60 models, the operation is claimable 1 time for each outer rear seat belt (LH+RH). A second claim for operation 97780 is only claimable when NO seat belts are replaced. Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.
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VOLVO CAR SERVICE AND PARTS BUSINESS Parts Bulletin TITLE: Recall R10111: Seat Belt Retractor Model / Year: 2021 – 2022 90 Series, 60 Series, and XC40 vehicles GROUP: 88 CAT/NO: R10111 CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2021-09-10 STATUS DATE: 2021-09-10 Page 1 of 3 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC Reference Bulletins: QB 10111 Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 V90, V90CC, S60, V60, V60CC, XC40, XC60 and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. While using child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seat belt assembly that contains ALR levers that were manufactured according to production specifications. Page 2 of 3 2021-09-10 Parts Bulletin 88-R10111 We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and failure has been confirmed. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. SEAT BELT RETRACTORS THAT FAIL THE FUNCTIONALITY TEST AND ARE CLAIMED AS SUCH, WILL BE REQUESTED BY TMA FOR TESTING/ANALYSIS AND VALIDATION. UNNECESSARY REPLACEMENTS WILL BE DEBITED. The following part numbers apply: Part Number Description Qty 32131173 Seat belt 2nd row LH/RH Yellow S/V60/V60CC 0-2 32149110 Seat belt Front RH Blond S/V60/V60CC 0-1 32149109 Seat belt Front RH Charcoal S/V60/V60CC 0-1 32149111 Seat belt Front RH Yellow S/V60/V60CC 0-1 31462769 Seat belt 2nd row center Blond S60 0-1 31462768 Seat belt 2nd row LH/RH Charcoal S60 0-2 31462762 Seat belt 2nd row Charcoal V60/V60CC 0-1 32131440 Seat belt 2nd row center Yellow V60/V60CC 0-1 31462759 Seat belt 2nd row LH/RH Blond V60/V60CC 0-2 31462758 Seat belt 2nd row LH/RH Charcoal V60/V60CC 0-2 31322639 Seat belt Front RH Blond S/V90/V90CC 0-1 32149129 Seat Belt Front RH Charcoal XC40 0-1 32239872 Seat belt 2nd row LH/RH Charcoal XC40 0-2 32239973 Seat belt 2nd row center Charcoal XC40 0-1 39842315 Seat belt 2nd row LH/RH Blond XC60 0-2 39838361 Seat belt 2nd row LH/RH Charcoal XC60 0-2 39842316 Seat belt 2nd row LH/RH Blond XC60 INTERGR CHSEAT 0-2 39838362 Seat belt 2nd row LH/RH Charcoal XC60 INTERGR CHSEAT 0-2 39842319 Seat belt 2nd row center Blond XC60 0-1 39838365 Seat belt 2nd row center Charcoal XC60 0-1 32131512 Seat belt 2nd row center Yellow XC60 0-1 32149087 Seat belt Front RH Blond XC60 0-1 32149086 Seat belt Front RH Charcoal XC60 0-1 31675111 Seat belt 2nd row center Blond XC90 0-1 31675100 Seat belt 2nd row center Charcoal XC90 0-1 31675102 Seat belt 2nd row center Blond XC90 INTERGR CHSEAT 0-1 31675101 Seat belt 2nd row center Charcoal XC90 INTERGR CHSEAT 0-1 31675727 Seat belt 2nd row LH Blond XC90 0-1 31675725 Seat belt 2nd row LH Charcoal XC90 0-1 2021-09-10 Page 3 of 3 Parts Bulletin 88-R10111 Part Number Description Qty 31675728 Seat belt 2nd row RH Blond XC90 0-1 31675726 Seat belt 2nd row RH Charcoal XC90 0-1 31484587 Seat belt 3rd row LH Blond XC90 0-1 31484586 Seat belt 3rd row LH Charcoal XC90 0-1 31484589 Seat belt 3rd row RH Blond XC90 0-1 31484588 Seat belt 3rd row RH Charcoal XC90 0-1 31322653 Seat belt Front RH Blond XC90 0-1 31322652 Seat belt Front RH Charcoal XC90 0-1 31429470 SWDL RML/RMR Reload XC90, XC60 0-1 31476584 SWDL RML/RMR Reload S90/V90/V90CC 0-1 31681938 SWDL RML/RMR Reload XC40 0-1 32221349 SWDL RML/RMR Reload S60/V60/V60CC 0-1 31483292 Total Upgrade XC60, XC90 0-1 31493704 Total Upgrade S60, V60, V60CC 0-1 31654144 Total Upgrade S90, V90, V90CC 0-1 31676056 Total Upgrade XC40 0-1 30622545 Screw XC90 rear mid 0-1 985870 Flange lock nut rear mid XC40 0-1 985955 Flange nut rear mid XC40, V60, V60CC, XC60, XC90 0-1 987885 Flange lock nut rear mid S/V60/CC XC60, S90, V90 0-1 985047 Flange screw Front S/V/XC60/CC, S/V/XC90, CC90, XC40 0-2 985047 Flange screw rear outer XC90 0-1 999127 Flange nut rear outer ALL car types 0-1 999127 Flange nut rear mid S60 0-1
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October 11, 2021 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4A221K7M1738014 Dear Volvo A. Owner, SAFETY RECALL NOTICE VOLVO CAR USA LLC PO Box 3757, Highland Park, Ml 48203-9984 PRESORT FIRST-CLASS U.S. POSTAGE PAID VOLVO CAR IMPORTANT SAFETY RECALL INFORMATION 0 U.S. Department of Dansportatlon Issued in Accordance with Federal Law IINHTSA NHTSA RECALL 21V-682 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2021-2022 60 Series, 90 Series and XC40 Volvo vehicles. The reason for Recall RlOlll: Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Recall action: RlOlll: The corrective action is to inspect and perfonn a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications, free of charge. Please contact your authorized Volvo retailer to schedule an appoinhnent for the repair to be completed. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter. Please contact: If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center: 1800 Volvo Place Mahwah, NJ 07430 Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support. We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590 Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: l-800-424-9153). You may also go to their website, https://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional-choices/recall-information Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible. Sincerely, f)/ ..,,, Vincent D ‘Auria . Senior Manager Product, Safety and Compliance – Regulatory & Compliance 1-800-458-1552
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Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance September 14, 2021 Subject: Recall R10111 TO: All U.S. and Canadian Volvo Retailers UPDATE 9/14/21 – All eligible VINs have been marked. Eligible for “Recall R10111 Seat Belt Retractor” will appear when Warranty Vehicle Inquiry is checked and Seatbelt Retractor when TIE is checked to confirm eligibility. The VIN range originally listed on 9/1/21 included in the retailer letter should no longer be used to determine eligibility. Claims with RO dates 9/14/21 and later will only be accepted for eligible VINs. NOTE: The Cause Code and CSC have been updated when submitting for op 09120 (refer to QB for claiming). NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 XC40, XC60, S60, V60, V60CC, V90, V90CC and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt Volvo Car USA LLC Page 1 of 3 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 volvocars.us is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications. A total of 19,066 U.S., 83 Puerto Rico and 2,862 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE. • Recall R10111 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com. Vehicle Inquiry – Warranty Vehicle Inquiry systems (QW90) are currently being loaded with the recall VINs and information and may not accurately identify a vehicle as eligible for R10111 at this time. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall. PARTS / PARTS RETURN Please review Parts Bulletin R10111 once available. We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and checked. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. REPLACED PARTS WILL BE REQUESTED TO BE SENT BACK TO TMA FOR TESTING/ANALYSIS. Information will be made available on QB/Parts Bulletin. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 vincent.dauria@volvocars.com Page 3 of 3
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Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance September 1, 2021 Subject: Recall R10111 TO: All U.S. and Canadian Volvo Retailers NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 XC40, XC60, S60, V60, V60CC, V90, V90CC and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. Volvo Car USA LLC Page 1 of 3 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 volvocars.us With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications. A total of 19,066 U.S., 83 Puerto Rico and 2,862 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE. • Recall R10111 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com. Vehicle Inquiry – Warranty Vehicle Inquiry systems (QW90) are currently being loaded with the recall VINs and information and may not accurately identify a vehicle as eligible for R10111 at this time. We are expecting the systems to accurately reflect vehicle eligibility early next week. Please refer to the VIN range chart below. It is a violation of federal law to deliver a vehicle that falls within the VIN ranges below: OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall. PARTS / PARTS RETURN Please review Parts Bulletin R10111 once available. Page 2 of 3 We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and checked. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. REPLACED PARTS WILL BE REQUESTED TO BE SENT BACK TO TMA FOR TESTING/ANALYSIS. Information will be made available on QB/Parts Bulletin. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 vincent.dauria@volvocars.com Page 3 of 3

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