Recall R19938: Inspect Rear Suspension Toe Link Lock Nuts – 2019 Volvo S60

April 25, 2019 NHTSA CAMPAIGN NUMBER: 19V327000

Rear Suspension Toe Links May Be Loose

A sudden change in vehicle handling can increase the risk of a crash.

 

NHTSA Campaign Number: 19V327

Manufacturer Volvo Car USA LLC

Components SUSPENSION

Potential Number of Units Affected 8,266

 

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2019 S60 vehicles. The rear suspension toe link flange lock nuts may not have been properly tightened, possibly resulting in a sudden change in vehicle handling.

 

Remedy

Volvo will notify owners, and dealers will inspect the rear toe link flange bolts and lock nuts, replacing them if necessary, free of charge. The recall is expected to begin June 21, 2019. Owner’s my contact Volvo Customer Service at 1-800-458-1552. Volvo’s number for this recall is R19938.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall


 

 VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Recall R19938: Inspect Rear Suspension Toe Link Lock Nuts Model Year 2019 S60

GROUP: CAT/NO: R19938 ISSUING DEPARTMENT: Warranty CAR MARKET:
United States and Canada
REFERENCE BULLETINS: PB R19938 ISSUE DATE:

2019-04-25

STATUS DATE:

2019-04-25

Service Personnel: Read and initial SERVICE
MANAGER
SERVICE WRITER WARRANTY ADMINISTRATOR
Page 1 of 3

“Right first time in Time”


 

BULLETIN REFERENCE PB R19938

A. RECALL R19938 DESCRIPTION

B. VEHICLES INVOLVED

C. PARTS INFORMATION/PARTS RETURN

D. OWNER NOTIFICATION

E. VEHICLES IN RETAILER INVENTORY

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. TECHNICIAN COMPETENCY REQUIREMENT

I. RETAILER ALLOWANCE

 

A. RECALL R19938 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R19938 on model year 2019 S60 vehicles.

Volvo has identified that the rear suspension toe link flange lock nut on both sides may not have been tightened.

The corrective action is to inspect the rear toe link flange lock nut on both sides to verify they are assembled correctly. If the flange lock nut is loose, install a new flange bolt and flange lock nut. Please refer to the attached repair instructions.

A total of 8,266 U.S. and 909 Canadian vehicles are eligible for this recall.

 

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Vehicle Warranty where the message “Recall R19938 Rear Toe Link Lock Nuts” will appear for eligible vehicles or check eligibility in TIE.

All vehicles should be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. If you have any questions concerning this recall send them to [email protected]

 

C. PARTS / PARTS RETURN

Please refer to Parts Bulletin R19938.

Volvo anticipates most vehicles eligible for this recall will need an inspection only. Please only order parts when you have confirmed a vehicle requires replacement of the flange bolt and flange lock nut per the attached repair instructions.

PORT VEHICLES

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades prior to delivery.

 

D. OWNER NOTIFICATION

The owner notification letters are scheduled to be mailed in June.

 

E. VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R19938 claims should be submitted using the LONG FORM application only.

 

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

 

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R19938
Cause Code: 02
CSC Code: XW
Main OP: 99922
Failed Part: 985938

 

INSPECTION

Operation Number Repair Description Qty Labor Time
99922 Lock Nut Inspection 1 0.2

 

REPLACEMENT OF BOLT AND NUT ONLY IF NEEDED

Operation Number Repair Description Qty Labor Time
99921 Replacement of Nut and Bolt 1 0.1

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLVO S60 2019

6 Associated Documents

Remedy Instructions and TSB

RCRIT-19V327-5671.pdf 919.786KB

Download (PDF, 898KB)


Remedy Instructions and TSB

RCRIT-19V327-2463.pdf 299.077KB

Download (PDF, 292KB)


Manufacturer Notices(to Dealers,etc) – April 25, 2019 Subject: Recall R19938

RCMN-19V327-5055.pdf 60.892KB

Download (PDF, 59KB)


Recall Acknowledgement

RCAK-19V327-6891.pdf 246.283KB

Download (PDF, 241KB)


Remedy Instructions and TSB

RCRIT-19V327-4220.pdf 201.507KB

Download (PDF, 197KB)


Defect Notice 573 Report

RCLRPT-19V327-8971.PDF 214.617KB

Download (PDF, 210KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V327&docType=RCL


 

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Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-11-14 / Affiliate links / Images from Amazon Product Advertising API

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