Recall R19938: Inspect Rear Suspension Toe Link Lock Nuts – 2019 Volvo S60

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April 25, 2019 NHTSA CAMPAIGN NUMBER: 19V327000

Rear Suspension Toe Links May Be Loose

A sudden change in vehicle handling can increase the risk of a crash.

 

NHTSA Campaign Number: 19V327

Manufacturer Volvo Car USA LLC

Components SUSPENSION

Potential Number of Units Affected 8,266

 

Summary

Volvo Car USA LLC (Volvo) is recalling certain 2019 S60 vehicles. The rear suspension toe link flange lock nuts may not have been properly tightened, possibly resulting in a sudden change in vehicle handling.

 

Remedy

Volvo will notify owners, and dealers will inspect the rear toe link flange bolts and lock nuts, replacing them if necessary, free of charge. The recall began June 6, 2019. Owner’s my contact Volvo Customer Service at 1-800-458-1552. Volvo’s number for this recall is R19938.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall

 


VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Recall R19938: Inspect Rear Suspension Toe Link Lock Nuts Model Year 2019 S60

GROUP: CAT/NO: R19938 ISSUING DEPARTMENT: Warranty CAR MARKET:
United States and Canada
REFERENCE BULLETINS: PB R19938 ISSUE DATE:

2019-04-25

STATUS DATE:

2019-04-25

Service Personnel: Read and initial SERVICE
MANAGER
SERVICE WRITER WARRANTY ADMINISTRATOR
Page 1 of 3

 


“Right first time in Time”


BULLETIN REFERENCE PB R19938

A. RECALL R19938 DESCRIPTION

B. VEHICLES INVOLVED

C. PARTS INFORMATION/PARTS RETURN

D. OWNER NOTIFICATION

E. VEHICLES IN RETAILER INVENTORY

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. TECHNICIAN COMPETENCY REQUIREMENT

I. RETAILER ALLOWANCE

 

A. RECALL R19938 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R19938 on model year 2019 S60 vehicles.

Volvo has identified that the rear suspension toe link flange lock nut on both sides may not have been tightened.

The corrective action is to inspect the rear toe link flange lock nut on both sides to verify they are assembled correctly. If the flange lock nut is loose, install a new flange bolt and flange lock nut. Please refer to the attached repair instructions.

A total of 8,266 U.S. and 909 Canadian vehicles are eligible for this recall.

 

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Vehicle Warranty where the message “Recall R19938 Rear Toe Link Lock Nuts” will appear for eligible vehicles or check eligibility in TIE.

All vehicles should be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed. If you have any questions concerning this recall send them to recall@volvocars.com.

 

C. PARTS / PARTS RETURN

Please refer to Parts Bulletin R19938.

Volvo anticipates most vehicles eligible for this recall will need an inspection only. Please only order parts when you have confirmed a vehicle requires replacement of the flange bolt and flange lock nut per the attached repair instructions.

PORT VEHICLES

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades prior to delivery.

 

D. OWNER NOTIFICATION

The owner notification letters are scheduled to be mailed in June.

 

E. VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R19938 claims should be submitted using the LONG FORM application only.

 

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

 

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R19938
Cause Code: 02
CSC Code: XW
Main OP: 99922
Failed Part: 985938

 

INSPECTION

Operation Number Repair Description Qty Labor Time
99922 Lock Nut Inspection 1 0.2

 

REPLACEMENT OF BOLT AND NUT ONLY IF NEEDED

Operation Number Repair Description Qty Labor Time
99921 Replacement of Nut and Bolt 1 0.1

 


Volvo Car Customer Service QB InstructionVCC-516904-1
Title Track rod, Flange locknut inspection/replacement Page             1 ( 4 )
Action Inspection/replacement Operation number: 99921-2

99922-2

 

Issue Date Reason
1 2019-04 First issue

 

Affected vehicles

Model year Model
2019 S60 (19-)

 

Materials

Materials Qty. Part No. Notes
Flange bolt 2.0 988772   If missing or loose
Flange bolt lock nut 2.0 985938   If missing or loose

 

Color symbols

Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps.

1. Used for focused component, the component with which you will do something.

2. Used as extra colors when you need to show or differentiate additional parts.

3. Used for attachments that are to be removed/installed. May be screws, clips, connectors, etc.

4. Used when the component is not fully removed from the vehicle but only hung to the side.

5. Used for standard tools and special tools.

6. Used as background color for vehicle components.

 

Check

On both sides.

 

Checking flange lock nuts torque:

Raise the vehicle on a lift

Note! Make sure the components are installed.

Perform inspection on both sides by torquing the flange lock nuts to 90 Nm. If movement is observed follow the steps below.

If the flange lock nuts are torqued to 90 Nm and no movement is observed, no further action is needed.

 

If the nut is missing or loose install new bolt and nut. Torque to specs.

  • Stage 1 : Torque to 90Nm
  • Stage 2 : Angle tighten 90°

May 27, 2019

                                                                                                                                NHTSA RECALL 19V327

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN:

 

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2019 S60 vehicles.

 

The reason for Recall R19938:

Volvo has identified that the rear suspension toe links may not have been tightened during assembly. This  could cause a toe link to detach, which would cause a sudden change in vehicle handling. It could also  cause the Electronic Stability Control (ESC) system  to turn off. A sudden loss of vehicle control  could increase the risk of a crash.

Your authorized Volvo retailer will inspect the rear  suspension toe link flange lock nuts. If a nut is found  loose, both the bolt and nut will be replaced.

 

What you need to do: 

Please contact your authorized Volvo retailer for an appointment. The repair procedure will be performed at no cost and can take up to 30 minutes to complete.  However, the time your Volvo retailer requires to service your vehicle may be slightly longer depending on the vehicle.

If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to the Volvo Customer Care Center contact information in this letter.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information below.

 

Please contact: 

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we appreciate your cooperation in arranging to have this important service completed as quickly as possible.

 

Sincerely,

Bill Casey
Director Customer Care

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
VOLVO S60 2019

 


10 Associated Documents

Remedy Instructions and TSB

RCRIT-19V327-5671.pdf 919.786KB

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Remedy Instructions and TSB

RCRIT-19V327-2463.pdf 299.077KB

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Manufacturer Notices(to Dealers,etc) – April 25, 2019 Subject: Recall R19938

RCMN-19V327-5055.pdf 60.892KB

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Recall Acknowledgement

RCAK-19V327-6891.pdf 246.283KB

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Remedy Instructions and TSB

RCRIT-19V327-4220.pdf 201.507KB

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Defect Notice 573 Report

RCLRPT-19V327-8971.PDF 214.617KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V327-7970.pdf 161.367KB

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Recall Quarterly Report #1, 2019-2

RCLQRT-19V327-8331.PDF 211.136KB

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Recall Quarterly Report #2, 2019-3

RCLQRT-19V327-2148.PDF 211.236KB

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Recall Quarterly Report #3, 2019-4

RCLQRT-19V327-1941.PDF 211.326KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V327&docType=RCL

 


 

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