RVXX2311 – Draglink Castle Nut Torque – 2024 Volvo VNL, VHD, & VNR Trucks

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Page 1 of 1 © 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: Insufficient torque on the castellated nut on the pitman arm to the drag link. If the pitman arm to drag link connection should fail in operation, there could be a loss of control of the vehicle which could result in a crash. There have been no field reports, warranty claims or customer complaints associated with this issue. The remedy will be to inspect the castle nuts, re-torque and install new cotter pins. Models/ Model Years Affected: Certain 2024 VNL, VNR and VHD vehicles manufactured from July 21, 2023 through September 09, 2023. Vehicle Quantities: 2,184 vehicles (1,946 US, 238 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal October 19, 2023. • Owner notification letters will be released on or before December 04, 2023. • Repair Instruction will be released once they are available. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V23-11 Date: October 19, 2023 Valid to: N/A Action Required? ☒Yes ☐No From: Corey Martin, Product Regulation Specialist Subject: Safety Recall RVXX2311, Draglink Castle Nut Torque

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-690 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : OCT 13, 2023 NHTSA Recall No. : 23V-690 Manufacturer Recall No. : RVXX2311 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 1,933 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Volvo VNL/VHD/VNR Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The recall population is vehicles built between July 21, 2023-September 9, 2023 when improper torque may have been used on the castellated nut on the pitman arm to the drag link. Production Dates : JUL 21, 2023 – SEP 09, 2023 VIN Range 1 : Begin : 4V4N39TG5RN63675 End : 4V4WC9EH1RN642672 ✔ Not sequential Description of Defect : Description of the Defect : Insufficient torque on the castellated nut on the pitman arm to the drag link. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the pitman arm to drag link connection should fail in operation, there could be a loss of control of the vehicle which could result in a crash. Description of the Cause : Inadequate process control of torque and torque auditing within our assembly facilities. Identification of Any Warning that can Occur : The driver may detect excessive play/looseness or vibration in the steering which would provide warning. Failure of the cotter pin or loosening of the nut may be detected during pre trip inspections. Involved Components : Part 573 Safety Recall Report 23V-690 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Castle Nut, Component Description : M20 x 18 Fine Pitch Component Part Number : 60112752 Supplier Identification : Component Manufacturer Name : Volvo Trucks Address : 7825 National Service Rd. Greensoboro North Carolina 27409-9667 Country : United States Chronology : September 18, 2023 Volvo Product Safety Office receives a report of a potential issue in our factory with a critical joint and a formal investigation is opened. PSRI 23-069 Castle Nut Under-torqued. October 2, 2023 Findings from the investigation are reviewed by the Product Safety Evaluation Committee and the recommendation is that this is be brought to Product Safety Committee as a potential product safety defect. October 9, 2023 The Product Safety Committee meets and decides that a product safety defect exists. October 14, 2023 573 Report filed with NHTSA There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue. Description of Remedy : Description of Remedy Program : Remedy program will be to inspect the castle nuts, re-torque and install new cotter pins. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Remedy component has been been properly torqued and then cotter pin installed in the castellated nut. Castle Nut, M20 x 18 Fine Pitch, 60112752 Identify How/When Recall Condition was Corrected in Production : Assembly instructions, corrected tooling and auditing in factory updated on September 9, 2023. Recall Schedule : Description of Recall Schedule : Dealer notification will begin on October 19, 2023 and owner notification will begin on or before December 3, 2023 Part 573 Safety Recall Report 23V-690 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : OCT 19, 2023 – OCT 19, 2023 Planned Owner Notification Date : DEC 04, 2023 – DEC 04, 2023 * NR – Not Reported

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SAFETY RECALL Volvo Trucks North America Greensboro, NC USA Date Number Release Page 10. 2023 RVXX2311 01 1(5) Draglink Castle Nut Torque RECALL INFORMATION (October 2023) Volvo Trucks has determined that a defect that relates to motor vehicle safety exists in certain VNL, VNR, and VHD model vehicles manufactured from July 21st, 2023, through September 9th, 2023. The castellated nut on the pitman arm to draglink may have insufficient torque. If the pitman arm to drag link connection should fail in operation, there could be a loss of vehicle control which could result in a crash. Volvo Trucks has not received any field reports, warranty claims, or customer complaints associated with this safety issue; therefore, Volvo considers this a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect. To ensure that these vehicles meet Volvo’s rigorous quality requirements, follow the instructions outlined below to inspect the castle nut, re-torque, and install new cotter pins. VEHICLES AFFECTED Certain 2024 VNL, VNR, and VHD vehicles manufactured between July 21st, 2023, and September 9th, 2023 VEHICLE QUANTITY There are 2,184 vehicles affected by this recall (1,946 U.S., 238 Canada). Page 2 of 5 Parts Order parts through normal process as needed. • Reference Impact if any additional parts are required for the recall. Part Number Part description Quantity 907861 Cotter Pin 1 Repair Instructions 1. Secure vehicle for service by parking on a flat and level surface. 2. Apply parking brake. 3. Place the transmission in neutral or park. 4. Install the wheel chocks. 5. Disconnect the battery from the negative terminal. Volvo Trucks North America Draglink Castle Nut Torque October 2023 Page 3 of 5 6. Turn the steering wheel so that the wheels point straight ahead. 7. Locate the castle nut on the link rod connected to the pitman arm. 8. Inspect drag link end for excessive play. a. If movement is found, replace components as needed. b. If no movement is found, continue to step 9. 9. Remove cotter pin. 10. Set torque wrench to 200 Nm (148 lb-ft). Check torque in tightening direction. 11. Torque tighten the nut to specified torque. a. Tighten the nut to the next split pin hole. Tightening Torque 200 Nm (148 lb-ft) Page 4 of 5 12. Install the new cotter pin. 13. Connect the cable to the negative terminal. 14. Remove the wheel chocks. 15. Return vehicle to service. Volvo Trucks North America Draglink Castle Nut Torque October 2023 Page 5 of 5 REIMBURSEMENT This repair is covered by an authorized Safety Recall. Reimbursement is obtained through the normal claim handling process. UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System) 40 Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes Primary Labor Code: 1720-16-09-01 Campaign, General X 4 SRT (0.1 x 4) .4 hrs. Causal Part 60112752 Authorization Number C0320 Note: Dealers are to perform Safety Recall on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, it is strongly recommended that every effort be made to perform the recall correction before the vehicle released to the owner.

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