RVXX2314 – Incorrect GAWR on Certification Label – 2024 Volvo VN & VHD

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NON COMPLIANCE RECALL
Volvo Trucks North America
Greensboro, NC USA
Date Number Release Page 12.2023 RVXX2314 01 1(4)
Volvo Vehicle GVWR/GAWR Label
VNL, VHD
RECALL INFORMATION
December (2023)
Volvo Trucks has determined that certain model year 2024 VNL, VHD Vehicles may have been built with the incorrect vehicle GVWR/GAWR label information.
Follow the repair instructions outlined in this document to remove GVWR/GAWR label in the door jamb and install new vehicle GVWR/GAWR label.
VEHICLES AFFECTED
Certain Volvo Trucks manufactured between January 09, 2023 and November 03, 2023.
VEHICLE QUANTITY
There are 53 vehicles affected by this recall (53 U.S.)
Volvo Truck Inc.
Non Compliance Recall Date 12.2023 Page 2 of 4
Parts Information
Ordering Process:
When ordering a vehicle GVWR/GAWR label, an E-service case must be started.
▪ Start an E-Service under the Parts Specifications Group.
▪ Reference the recall number in the description field of the E-Service.
▪ Parts Specification Group will recreate the label and FedEx it at no cost to the dealer.
Important Parts Note
• Only one VIN is allowed per E-service case.
• The dealer will not be invoiced for the new label.
• The dealer will not need to complete the standard (Vehicle Certification Label Application)
Repair Instructions
1. Secure vehicle for service.
2. Place the transmission in park or neutral.
3. Install wheel chocks.
4. Open the driver’s door.
5. Use a plastic scraper and adhesive remover to remove the old vehicle GVWR/GAWR label.
6. Install the new vehicle GVWR/GAWR label in the door jamb.
7. Release truck back to service.
Volvo Truck Inc.
Non Compliance Recall Date 12.2023 Page 3 of 4
Label Instructions
Note
A campaign completion label (part number 85152363) needs to be installed on truck if not previously installed. To signify the campaign has been completed, use a permanent marker (Such as a Sharpe ®) to write the recall number, completion date (MM/DD/YYY) and dealer code on the label. The label is to be applied to the inside of the passenger door as shown in the illustrations below.
Volvo Truck Inc.
Non Compliance Recall Date 12.2023 Page 4 of 4
REIMBURSEMENT
This repair is covered by an authorized Non-Compliance recall. Reimbursement is obtained through the normal claim handling process.
UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System)
40
Recall Status
Vehicle repaired per instructions
1-Modified per instructions Labor Codes
Primary Labor Code:
1720-16-09-01 General, Campaign 0.1 x 3
SRT
0.3 hrs. Causal Part
21130905
Authorization Number
C0333
Note: Dealers are to perform Non-Compliance Recalls on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles subject to a non-compliance Recall are brought to your dealership for service, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is released to the owner.

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© 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein,
is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic
version of this document..
Recall Alerts
Description of Defect: The front axle rating on the vehicle certification label is incorrect. Improper value shown on the label could subject the vehicle to misuse, which could result in a crash.
There have been no field reports, warranty claims, or customer complaints associated with this issue. The remedy will be to will be to remove the existing label and replace it with a corrected label..
Models/ Model Years Affected:
Certain 2024 VN and VHD vehicles manufactured from January 09, 2023 through November 03, 2023.
Vehicle Quantities:
53 vehicles (all 53 US)
Dealer’s Responsibility:
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Release Schedule:
•Vehicle list will be posted on the Trucks Dealer Portal December 6, 2023.•Owner notification letters will be released on or before January 29, 2024.•Repair Instruction will be released once they are available.
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
To:
Dealer Principals
Service Managers
Warranty Managers
Parts Managers
Region:
☒U.S.
☐CAN
Bulletin: SRA-V23-14 Date: December 6, 2023 Valid to: N/A Action Required? ☒Yes ☐No
From:
Corey Martin, Product Regulation Specialist
Subject: Safety Recall RVXX2314, Vehicle GVWR/GAWR Label

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-816
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Volvo Trucks North America
Submission Date : DEC 05, 2023
NHTSA Recall No. : 23V-816
Manufacturer Recall No. : RVXX2314
Manufacturer Information :
Manufacturer Name : Volvo Trucks North America
Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 53
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 Volvo VN/VHD
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style : OTHER
Power Train : DIESEL
Descriptive Information : The recall population are Volvo diesel vehicles built between January 9, 2023 to
November 3, 2023 with improper gross axle weight rating values (GAWR) printed on
the label.
Production Dates : JAN 09, 2023 – NOV 03, 2023
VIN Range 1 : Begin : 4V4NC9EH8RN625511 End : 4V4NC9EHXRN654492 ✔ Not sequential
Description of Noncompliance :
Description of the
Noncompliance :
Vehicles equipped with Continental tires of size 295/75 or 385/65 on the front
axle have an incorrect weight value shown on the vehicle certification label.
The front axle rating of the certification label is lower than true specification.
FMVSS 1 : 567 – Certification
FMVSS 2 : NR
Description of the Safety Risk : Improper value shown on label could subject vehicle to misuse, which could
result in a crash.
Description of the Cause : Manufacturer conversion error in unit of measurement led to an incorrect front
axle rating value on the vehicle certification label.
Identification of Any Warning
that can Occur :
No warnings exist for this condition.
Involved Components :
Part 573 Safety Recall Report 23V-816 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name 1 : Tire
Component Description : CONTI HSR 3, 295/75
Component Part Number : 24413551
Supplier Identification :
Component Manufacturer
Name : Volvo
Address : 7825 National Service Rd.
Greensboro North Carolina 27409-9667
Country : United States
Chronology :
November 13, 2023 Volvo Product Architect reviewed customer question on labels.
November 14, 2023 Volvo Product Safety Office receives email of a potential issue in compliance with 49 CFR
567 for vehicle certification labels.
November 29, 2023 Product Safety Evaluation Committee reviews findings from engineering and recommends
that incorrect value on label be brought to Product Safety Committee.
November 30, 2023 The Product Safety Committee meets and decides that a product non-compliance exists.
December 5, 2023 573 Report filed with NHTSA
There have been no warranty claims, field reports, accidents or injuries related to this issue, there has been
one customer complaint.
Description of Remedy :
Description of Remedy Program : Vehicle certification label has incorrect front axle rating.
Remedy program will be to remove existing label and replace it with a
corrected label. Reimbursement for the recall will be covered by
Manufacturer’s Reimbursement Plan on file with NHTSA.
How Remedy Component Differs
from Recalled Component :
Remedy component has correct front axle rating data for Continental tires
of size 295/75 or 385/65 on the front axle. Tire, CONTI HSR 3, 24413551
and Tire, CONTI HSR, 324413551
Identify How/When Recall Condition
was Corrected in Production :
Manufacturer conversion error in unit of measurement corrected for
future orders on November 14, 2023.
Part 573 Safety Recall Report 23V-816 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on December 12, 2023 and owner
notification will begin on or before January 29, 2024.
Planned Dealer Notification Date : DEC 12, 2023 – DEC 12, 2023
Planned Owner Notification Date : JAN 29, 2024 – JAN 29, 2024
* NR – Not Reported

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