June 9, 2024 NHTSA CAMPAIGN NUMBER: 24V423000
Loss of Steering Control from Tie Rod Failure
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V423
Manufacturer Volvo Trucks
North America
Components STEERING
Potential Number of Units Affected 3
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2025 VN trucks. The tie rod assemblies may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the tie rod ends as necessary, free of charge. Owner notification letters are expected to be mailed July 5, 2024. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Truck’s number for this recall is RVXX2404.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
June 3, 2024 Volvo was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Volvo trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023 Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLVO | VN | 2025 |
2 Associated Documents
Recall 573 Report
RCLRPT-24V423-4182.PDF 213.74KB
Recall Acknowledgement
RCAK-24V423-4787.pdf 645.398KB
- 13-PIECE TIE ROD SET: Orion Motor Tech's handy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion; its 12 crowfoot adapters cover the most commonly needed SAE & metric sizes—1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, & 42 mm—to get all your work done quickly and efficiently
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- Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
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- 【Inner Tie Rod Removal Set】Handy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion.12pcs Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
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- 【Versatility】With 13 pieces, including crowfoot adapters and a 1/2-inch drive tube, this tool kit offers versatility to tackle various inner tie rod sizes and configurations. It ensures compatibility with a wide range of vehicles. Its knurled grip keeps you in total control at all times
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- How to Use -- 1. Select the correct adapter and slip it over the inner tie rod. 2. slide the tube onto the tie rod. 3. Align the slot, then rotate the collar to lock the adapter in place. 4. Insert the 1/2" drive tool into the end hole and remove the tie rod.
- Popular Size Coverage -- 12pcs Crowfoot Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-423
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America JUN 09, 2024 NHTSA Recall No. : 24V-423 Manufacturer Recall No. : RVXX2404 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2025-2025 Volvo VN
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles built May 03, 2024 that may have been built with suspect tie rod ends. There are 3 Volvo VN Model Year 2025 impacted vehicles.
Production Dates : MAY 03, 2024 – MAY 03, 2024
VIN Range 1 : Begin : 4V4NC9EH4SN672170 End : 4V4NC9EH8SN672172 Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with front axle assemblies whose tie rod ends may have a ball stud with improper heat treatment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Failure of the ball stud could result in a sudden loss of steering control which increases the risk of a crash.
Description of the Cause : Front axle assembly supplier’s tier 2 mixed improperly hardened ball studs, resulting from experimental heat treatment process, with production-ready ball studs shipped to manufacturers. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 24V-423 Page 2 Component Name 1 : Axle Assembly Component Description : Front Component Part Number : 23057996 Supplier Identification : Component Manufacturer
Name : Dana Incorporated Address : 6515 Maumee Western
Maumee Ohio 43537
Country : United States Chronology :
June 3, 2024 Volvo was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Volvo trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023 Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed. There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. The remedy will consist of an inspection for the
impacted date range. Any suspect tie rod ends will be replaced. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedied component will have a properly heat treated ball stud. P/N 10036700 Tie Rod Assembly
An Internal Campaign was launched to correct vehicles in production June 5, 2024. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on June 12, 2024 and owner notification will begin on or before July 05, 2024.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-423
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024 Planned Owner Notification Date : JUL 05, 2024 – JUL 05, 2024
* NR – Not Reported
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