RVXX2401 – Sheppard Steer Gear Sector Shaft – 2024-2025 Volvo VNL & VNR

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© 2024 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein,
is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic
version of this document..
Volvo Trucks Uptime Safety Recall Alert
Description of Defect:
On certain vehicles, the steering gear sector shaft does not meet hardness expectation for the gear teeth. A steering gear sector shafts gear teeth with lower than expected hardness may prematurely wear, crack or fracture. A fractured gear tooth may interfere with the gear mechanism leading to non-smooth steering effort or binding. A steering gear that binds increases the likelihood of a crash.
Vehicles will be inspected for suspect steering gear serial number(s) and those suspect gear(s) will be replaced with remedy gears.
Models/ Model Years Affected:
Certain 2024 and 2025 Volvo VN model vehicles manufactured from January 01, 2024 through January 31, 2024.
Vehicle Quantities:
45 (45 US)
Dealer’s Responsibility:
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Release Schedule:
•Vehicle list will be posted on the Trucks Dealer Portal February 21, 2024.
•Owner notification letters will be released on or before April 15, 2024.
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
To:
Dealer Principals
Service Managers
Warranty Managers
Parts Managers
Region:
☒U.S.
☐CAN
Bulletin: SRA-V24-01
Date: February 21, 2024
Valid to: N/A
Action Required? ☒Yes ☐No
From:
Corey Martin, Product Regulation Specialist
Subject:
Safety Recall RVXX2401, Sheppard Steer Gear Sector Shaft

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-121
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America FEB 19, 2024 NHTSA Recall No. : 24V-121 Manufacturer Recall No. : RVXX2401 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 45 Estimated percentage with defect : 2 %
Vehicle Information : Vehicle 1 : 2024-2025 Volvo VNL/VNR
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is vehicles which may have been built with steering gears identified by R.H. Sheppard which may have an improperly heat treated sector shaft.
Production Dates : JAN 01, 2024 – JAN 31, 2024 VIN Range 1 : Begin : 4V4WC9EH4SN660363 End : 4V4WC9EG1SN661817 ✔ Not sequential Description of Defect :
Description of the Defect : As described in Sheppard’s equipment recall, the defect is the steering gear sector shaft does not meet hardness expectation for the gear teeth
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As described in Sheppard’s equipment recall, Sector shafts gear teeth with
lower than expected hardness may prematurely wear, crack or fracture. A fractured gear tooth may interfere with the gear mechanism leading to non- smooth steering effort or binding. A steering gear that binds increases the likelihood of a crash.
Description of the Cause : As described in Sheppard’s equipment recall, Heat treating may not have been properly performed on some lots of sector shaft resulting in lower than expected hardness for the gear teeth. Sector shafts gear teeth with lower than expected hardness are not as durable as properly hardened sector shaft gear teeth. Identification of Any Warning
that can Occur : As described in Sheppard’s equipment recall, the driver may hear a popping sound when a tooth fractures. The driver may notice lumpy, or non smooth
steering effort when the gear moves through the cracked or fractured location. Part 573 Safety Recall Report 24V-121 Page 2 Involved Components : Component Name 1 : Steering Gear Component Description : HD94 Component Part Number : 23821955 Supplier Identification : Component Manufacturer
Name : R.H. Sheppard Co., Inc. Address : 101 Philadelphia Street
Hanover Pennsylvania 17331-0877
Country : United States Chronology :
February 9, 2024 Product Safety office receives notification from Bendix (R.H. Sheppard) that they have filed a equipment recall on February 8, 2024. February 9, 2024 Product Safety opens an investigation. February 14, 2024 Product Safety Committee meets and determines that a product safety defect exists. February 19, 2023 DIR Report filed with NHTSA. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled and inspected for suspect steering gear serial
number(s) and those suspect gear(s) will be replaced with remedy gears. Reimbursement for the recall will be covered by Manufacturers Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy gear(s) are assembled with properly heat treated sector shaft gears. (Steering gear, HD 94, 23821955)
Containment action had started at our assembly facility on January 18, 2024 when suspect material was inspected and returned on January 19, 2024 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-121
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The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on February 23, 2024 and owner
notification will begin on or before April 15, 2024 Planned Dealer Notification Date : FEB 23, 2024 – FEB 23, 2024
Planned Owner Notification Date : APR 15, 2024 – APR 15, 2024
* NR – Not Reported

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