SR24-82 – Steering Gear Link Rod May Loosen and Detach – 2024 Volvo 9700

SEOCONTENT-START

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-083
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Bus Corporation FEB 08, 2024 NHTSA Recall No. : 24V-083 Manufacturer Recall No. : SR24-82 Manufacturer Information :
Manufacturer Name : Volvo Bus Corporation Address : SE-405-08
GOTHENBURG, SWEDEN 00 000000
Company phone : 999
Population :
Number of potentially involved : 8
Estimated percentage with defect : 94 %
Vehicle Information :
Vehicle 1 : 2024-2024 Volvo 9700
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a production issue. The subject vehicles are certain MY2024 Volvo 9700 vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones manufactured in the above-mentioned production period. A total of 8 MY2024 Volvo 9700 vehicles are affected by the recall.
Production Dates : OCT 09, 2023 – OCT 16, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : On certain vehicles, the castellated nut securing the steering gear link rod to the steering arm may loosen, possibly causing a loss of steering control.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A sudden loss of steering control may increase the risk of a crash.
In addition to the Safety Recall, Volvo issued a “Do Not Drive Warning” for this defect until the vehicles are remedied.
Description of the Cause : During the vehicle manufacturing, castellated nut securing the link rod to the steering arm may not have been adequately torqued and further retained by a
cotter pin by Volvo. Part 573 Safety Recall Report 24V-083 Page 2 Identification of Any Warning
that can Occur : There is no warning associated with this issue. Involved Components : Component Name 1 : Castellated Nut Component Description : Castellated Nut Component Part Number : 60112752 Component Name 2 : Steering Gear Link Rod Component Description : Steering Gear Link Rod Component Part Number : 22627723 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2024-01-30 One field report was received by Volvo Group Mexico. The field report indicated that a Volvo 9800 vehicle operating in Mexico (Substantially Similar Vehicle to Volvo 9700 sold in U.S.) experienced a sudden loss of steering control that led to a vehicle collision with a roadside barrier (one reported accident). 2024-01-30 Internal Volvo investigation was opened to identify the root cause and to determine if the issue is safety related. 2024-01-31 Delivery Stop was issued at the Mexico manufacturing facility to stop the delivery of vehicles until the investigation is completed and corrective actions are implemented. 2024-01-31 Internal campaign was launched to solve the issue on all vehicles in production before being delivered. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-083
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
2024-02-02 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination. 2024-02-02 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related issue and that a recall is needed. 2024-02-02 Delivery Stop was issued by Prevost to stop the delivery of vehicles until they are remedied. 2024-02-05 Case was presented to Volvo PSC. It was concluded a “Do Not Drive Warning” is needed for this issue. 2024-02-08 Defect Information Report submitted to authorities. No warranty claims related to this issue. No injuries or fatalities related to this issue were reported.
Description of Remedy :
Description of Remedy Program : Prevost will adequately torque the castellated nut and install a new cotter
pin on all subject vehicles. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The issue concerns an inadequately installed component, and not a defective component. After the remedy, the castellated nut will be adequately torqued and secured with a cotter pin.
The recall condition was corrected in production on January 31, 2024, when an internal campaign was launched. All vehicles are corrected prior to delivery. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : MAR 28, 2024 – MAR 28, 2024
Planned Owner Notification Date : MAR 28, 2024 – MAR 28, 2024
* NR – Not Reported

**************************************************************************************************************

US recall notif letter
PREVOST SAFETY RECALL SR24-82
NHTSA SAFETY RECALL #24V-083
February 2024
SR24‐82
«customer»
«add» «po»
«city», «st» «zip»
USA
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see VIN list below.
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in
certain 2024 Volvo 9700 passenger coaches.
DEFECT DESCRIPTION
On certain vehicles, the castellated nut securing the steering gear link rod to the steering
arm may loosen, possibly causing a loss of steering control.
SAFETY RISK
A sudden loss of steering control may increase the risk of a crash. In addition to the Safety
Recall, Volvo issued a “Do Not Drive Warning” for this defect until the vehicles are
remedied.
IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE
There is no warning associated with this issue.
REMEDY PROGRAM
Prevost has released a repair procedure to inspect, tighten the castellated nuts, and install
new cotter pins as necessary. The service and required parts will be provided free of
charge.
US recall notif letter
According to our records, you are the registered owner of the following vehicles involved in
this safety recall SR24-82:
«VIN1»
«VIN5»
«VIN9»
«VIN13»
«VIN17»
«VIN21»
«VIN25»
«VIN29»
«VIN33»
«VIN37»
«VIN41»
«VIN45»
«VIN49»
«VIN53»
«VIN57»
«VIN61»
«VIN65»
«VIN69»
«VIN73»
«VIN77»
«VIN81»
«VIN85»
«VIN89»
«VIN93»
«VIN97»
«VIN101»
«VIN105»
«VIN109»
«VIN113»
«VIN117»
«VIN121»
«VIN125»
«VIN129»
«VIN133»
«VIN137»
«VIN141»
«VIN145»
«VIN149»
«VIN153»
«VIN157»
«VIN161»
«VIN165»
«VIN172»
«VIN175»
«VIN177»
«VIN181»
«VIN185»
«VIN189»
«VIN193»
«VIN197»
«VIN2»
«VIN6»
«VIN10»
«VIN14»
«VIN18»
«VIN22»
«VIN26»
«VIN30»
«VIN34»
«VIN38»
«VIN42»
«VIN46»
«VIN50»
«VIN54»
«VIN58»
«VIN62»
«VIN66»
«VIN70»
«VIN74»
«VIN78»
«VIN82»
«VIN86»
«VIN90»
«VIN94»
«VIN98»
«VIN102»
«VIN106»
«VIN110»
«VIN114»
«VIN118»
«VIN122»
«VIN126»
«VIN130»
«VIN134»
«VIN138»
«VIN142»
«VIN146»
«VIN150»
«VIN154»
«VIN158»
«VIN162»
«VIN166»
«VIN173»
«VIN176»
«VIN178»
«VIN182»
«VIN186»
«VIN190»
«VIN194»
«VIN198»
«VIN3»
«VIN7»
«VIN11»
«VIN15»
«VIN19»
«VIN23»
«VIN27»
«VIN31»
«VIN35»
«VIN39»
«VIN43»
«VIN47»
«VIN51»
«VIN55»
«VIN59»
«VIN63»
«VIN67»
«VIN71»
«VIN75»
«VIN79»
«VIN83»
«VIN87»
«VIN91»
«VIN95»
«VIN99»
«VIN103»
«VIN107»
«VIN111»
«VIN115»
«VIN119»
«VIN123»
«VIN127»
«VIN131»
«VIN135»
«VIN139»
«VIN143»
«VIN147»
«VIN151»
«VIN155»
«VIN159»
«VIN163»
«VIN167»
«VIN174»
«VIN170»
«VIN179»
«VIN183»
«VIN187»
«VIN191»
«VIN195»
«VIN199»
«VIN4»
«VIN8»
«VIN12»
«VIN16»
«VIN20»
«VIN24»
«VIN28»
«VIN32»
«VIN36»
«VIN40»
«VIN44»
«VIN48»
«VIN52»
«VIN56»
«VIN60»
«VIN64»
«VIN68»
«VIN72»
«VIN76»
«VIN80»
«VIN84»
«VIN88»
«VIN92»
«VIN96»
«VIN100»
«VIN104»
«VIN108»
«VIN112»
«VIN116»
«VIN120»
«VIN124»
«VIN128»
«VIN132»
«VIN136»
«VIN140»
«VIN144»
«VIN148»
«VIN152»
«VIN156»
«VIN160»
«VIN164»
«VIN168»
«VIN169»
«VIN171»
«VIN180»
«VIN184»
«VIN188»
«VIN192»
«VIN196»
«VIN200»
US recall notif letter
WHAT YOU NEED TO DO
In addition to the Safety Recall, Prevost issued a “Do Not Drive Warning” for this defect
until the vehicles are remedied.
Please contact your nearest Prevost Customer Support Manager and refer to Safety Recall
SR24-82 to confirm the status of your vehicle & instruct you of the next steps required to
have it serviced.
You will find your Customer Support Manager at this address:
https://prevostcar.com/contact/contact-your-team
Optionally, you may have the work performed by qualified personnel of your choice,
following Safety Recall SR24-82 available on Prevost Technical Publications web site at this
address: http://techpub.prevostcar.com/en/
The time to repair your vehicle if required is approximately 2 hours (2.0 h).
PART AND LABOR CLAIM
Prevost will reimburse you as described in SR24-82 procedure. Please file an online
warranty claim following normal campaign procedures if you are a registered customer,
otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement
instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal
Law to send a copy of this Notice to all Lessees within 10 days.
PRE-NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to
recovery of those expenses. Prevost Car US will reimburse the claimant by check for the
reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes)
that addressed the defect as stated in the safety recall notification. To qualify, repairs must
have been completed no earlier than one year prior to the release of the recall and no later
than 10 days after the release of the recall mailing of the initial customer notification letter
pertaining to the recall. To get reimbursed, please file an online warranty claim following
normal Campaign procedures if you are a registered customer, otherwise, contact the
Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES
When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant)
has the safety-related defect or FMVSS regulatory noncompliance remedied at their own
expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US)
US recall notif letter
Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts,
labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS
regulatory noncompliance as described in the safety recall notification. To qualify, repairs
must have been completed no earlier than one year prior to the release of the safety recall
(notification to the government) and no later than 10 days after the last mailing of the initial
customer notification letter pertaining to the recall. To get reimbursed, please file an online
warranty claim following normal campaign procedure if you are a registered customer,
otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for
reimbursement instructions.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update
our records. Use the link below to access the Prevost Warranty Support web page
https://prevostcar.com/contact/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to
prevost.warranty@volvo.com
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the
Prevost Parts & Service Centers location at this address:
https://prevostcar.com/contact/parts-service-center
COMPLAINTS
You may submit a complaint if you believe that Prevost Car US has failed or is unable to
remedy the defect without charge or within a reasonable time.
You may submit the complaint to the Administrator of the National Highway Traffic Safety
Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call
the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to
http://www.safercar.gov
We regret any inconvenience this may cause to your operations but hope you will appreciate
our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the
best possible product.
Truly yours,
Prevost Service Team

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END