November 15, 2023 NHTSA CAMPAIGN NUMBER: 23V769000
Inadequate Attachment of Side Bench/FMVSS 207, 210
The attachment points may fail, allowing the bench seat to shift and increasing the risk of injury during a crash.
NHTSA Campaign Number: 23V769000
Manufacturer Volvo Trucks
North America
Components SEATS
Potential Number of Units Affected 638
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2024 VN, VNR, and VHD vehicles. The passenger side bench seat may be inadequately attached to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 207, “Seating Systems” and 210, “Seatbelt Assembly Anchorage.”
Remedy
Dealers will replace the weld nut with two nuts and a washer, free of charge. Owner notification letters are expected to be mailed December 15, 2023. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks number for this recall is RVXX2312.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description of Defect:
The passenger side bench seat attachment does not meet strength requirements due to in-adequate floor reinforcement.
In the event of an accident, the passenger side bench seat attachment to the floor could fail, increasing the risk of injury. There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to remove an existing weld nut and replace it with a two nut and washer combination which provides adequate strength.
Models/ Model Years Affected:
Certain 2019- 2024 VN and VHD vehicles manufactured from January 02, 2018 through October 20, 2023.
Vehicle Quantities:
752 vehicles (638 US, 114 Canada)
Dealer’s Responsibility:
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Release Schedule:
- Vehicle list will be posted on the Trucks Dealer Portal November 17, 2023.
- Owner notification letters will be released on or before December 15, 2023.
- Repair Instruction will be released once they are available.
Chronology :
September 13, 2023 Volvo was having testing conducted on new seat and seat belt configurations at an outside testing facility.
November 1, 2023 Engineering results and finite element analysis results are reviewed with other seat and seatbelt combinations. November 6, 2023 Volvo Product Safety Office receives a report of a potential issue in compliance with FMVSS 207/210 with a specific optional passenger bench seat configuration.
November 13, 2023 Product Safety Evaluation Committee reviews findings from engineering analysis and recommends that a product non-compliance finding with FMVSS 207/210 be brought to Product Safety Committee
November 13, 2023 The Product Safety Committee meets and decides that a product non-compliance exists.
November 15, 2023 573 Report filed with NHTSA
There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue.
21 Affected Products
Vehicles
3 Associated Documents
Recall Acknowledgement
RCAK-23V769-5571.pdf 645.384KB
Manufacturer Notices(to Dealers,etc) – Bulletin: SRA-V23-12 Date: November 17, 2023 Subject: Safety Recall RVXX2312, Passenger Side Bench Seat
RCMN-23V769-3585.pdf 165.786KB
Noncompliance Notice 573 Report
RCLRPT-23V769-4539.PDF 215.516KB
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
SEOCONTENT-START
Page 1 of 1 © 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: The passenger side bench seat attachment does not meet strength requirements due to in-adequate floor reinforcement. In the event of an accident, the passenger side bench seat attachment to the floor could fail, increasing the risk of injury. There have been no field reports, warranty claims or customer complaints associated with this issue. The remedy will be to remove an existing weld nut and replace it with a two nut and washer combination which provides adequate strength. Models/ Model Years Affected: Certain 2019- 2024 VN and VHD vehicles manufactured from January 02, 2018 through October 20, 2023. Vehicle Quantities: 752 vehicles (638 US, 114 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal November 17, 2023. • Owner notification letters will be released on or before December 15, 2023. • Repair Instruction will be released once they are available. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V23-12 Date: November 17, 2023 Valid to: N/A Action Required? ☒Yes ☐No From: Corey Martin, Product Regulation Specialist Subject: Safety Recall RVXX2312, Passenger Side Bench Seat
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-769 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : NOV 15, 2023 NHTSA Recall No. : 23V-769 Manufacturer Recall No. : RVXX2312 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 638 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2018-2024 Volvo VN/VNR/VHD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The recall population is Volvo vehicles built between April 5, 2017 to October 20, 2023 with a passenger side bench seat. Production Dates : APR 05, 2018 – OCT 20, 2023 VIN Range 1 : Begin : 4V5WC9DF6RN661102 End : 4V5K99EH2KN200014 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Trucks equipped with a passenger side bench seat do not meet requirements for FMVSS 207/210 S4.2. Strength due to in-adequate floor reinforcement. FMVSS 1 : 207 – Seating systems FMVSS 2 : 210 – Seat belt assembly anchorages Description of the Safety Risk : In the event of an accident, the passenger side bench seat attachment to the floor could fail, increasing the risk of injury. Description of the Cause : Design error relative to strength calculations. Identification of Any Warning that can Occur : No warnings exist for this condition. Involved Components : Part 573 Safety Recall Report 23V-769 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Weld Nut Component Description : 7/16 UNF*9 Steel UNT Component Part Number : 943344 Supplier Identification : Component Manufacturer Name : Volvo Address : 7825 National Service Rd. Greensoboro North Carolina 27409-9667 Country : United States Chronology : September 13, 2023 Volvo was having testing conducted on new seat and seat belt configurations at an outside testing facility. November 1, 2023 Engineering results and finite element analysis results are reviewed with other seat and seatbelt combinations. November 6, 2023 Volvo Product Safety Office receives a report of a potential issue in compliance with FMVSS 207/210 with a specific optional passenger bench seat configuration. November 13, 2023 Product Safety Evaluation Committee reviews findings from engineering analysis and recommends that a product non-compliance finding with FMVSS 207/210 be brought to Product Safety Committee November 13, 2023 The Product Safety Committee meets and decides that a product non-compliance exists. November 15, 2023 573 Report filed with NHTSA There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue. Description of Remedy : Description of Remedy Program : Remedy program will be to remove an existing weld nut and replace it with a two nut and washer combination which provides adequate strength. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Surface areas of the two nut and washer combination is greater and as a result meets the testing requirements. (Flange nut/7/16UNC*10.5/946315) 2 Each and (Washer/13.5*28*2 Steel/120135) Part 573 Safety Recall Report 23V-769 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Production was corrected with the remedy solution within our factories on October 30, 2023. Recall Schedule : Description of Recall Schedule : Dealer notification will begin on November 17, 2023 and owner notification will begin on or before December 15, 2023 Planned Dealer Notification Date : NOV 17, 2023 – NOV 17, 2023 Planned Owner Notification Date : DEC 15, 2023 – DEC 15, 2023 * NR – Not Reported
**************************************************************************************************************
**************************************************************************************************************
**************************************************************************************************************
SEOCONTENT-END
This product presentation was made with AAWP plugin.