R10256 – Inoperative Left Rear Turn Signal – 2024 Volvo XC40

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-010
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC JAN 10, 2024 NHTSA Recall No. : 24V-010 Manufacturer Recall No. : R10256 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 17,409 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by structure week May 24, 2023, start of production Model Year 2024 XC40 and the introduction of new software in production December 20, 2023. The software was corrected December 20th, 2023, and vehicles after this date have the correct software. This recall affects certain Model Year 2024 XC40 vehicles.
Production Dates : OCT 13, 2022 – DEC 20, 2023 VIN Range 1 : Begin : YV4EH3HK0R2231209 End : YV4L12UMXR2322128 ✔ Not sequential Description of Defect :
Description of the Defect : A diagnostic misdetection of short to ground of the left-hand rear turn indicator will result in no function of the left-hand rear turn indicator.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As a result, this would fail to warn an approaching driver their intentions to turn or change travel lanes, increasing the risk of an accident.
Description of the Cause : When the indicator stalk is used, and the left rear turn indicator lamp body is energized the diagnostic function may interpret the initial current as a short to ground. Identification of Any Warning
that can Occur : A left turn indicator malfunction message will appear in the Driver information Module (DIM).
Involved Components : Part 573 Safety Recall Report 24V-010 Page 2 Component Name 1 : Central Electronic Module (CEM) Software Component Description : NR
Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Aptiv Deutchland Address : Wiehlphul 4
Gothenburg Foreign States 517 66
Country : Germany Chronology :
Considered as a critical concern by CCMT 2024-01-03;
Field Service Action decision confirmed by Volvo Car Corporation 2024-01-10; Condition detected by Market Vehicle Reports;
Number of vehicle reports with the condition, reported to Volvo Cars from the NSC 4 in November 2023. Total number of cars included in vehicle reports concerning this condition 4;
Implementation date of Field Service Action 2024-01-11.
Extended Chronology: In November Volvo cars received the first report from the US market indicating issues with the left rear turn indicator system. During November the number of reports increased. In December the investigation was escalated to the Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, root cause etc. On the 3rd of January the technical investigation was completed, the CCMT team took the decision to start a recall preparation as it was judged as an increased risk towards motor vehicle safety. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-010
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : To remedy concerned vehicles, Volvo Cars will update the software In the
Central Electronic Module (CEM). This software update will also be available via OTA release at a later date. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
If an out-of-pocket expense has been paid for prior to this repair being performed, prior to receiving this letter, customers may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to Volvo Customer Care Center by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact Volvo by going to https://volvo.custhelp/app/homeV3.
The remedy component will have new CEM software introduced December 20th, 2023.
The CEM software was corrected in production December 20th, 2023.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : JAN 10, 2024 – JAN 10, 2024
Planned Owner Notification Date : FEB 28, 2024 – FEB 28, 2024
* NR – Not Reported

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Volvo Car USA LLC Quality Bulletin Bulletin Title
Recall R10256: LH Rear Turn Indicator Update, MY 2024 XC40 Group
35 NO
R10256 Issuer (Dept.)
Product, Safety and Compliance
Revisions Car Market
United States and Canada Issue Date
1/11/24 Page
Page 1 of 3 Status Date
1/11/24 A. RECALL R10256 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES if applicable
D. PARTS INFORMATION/PARTS RETURN if applicable
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE A. RECALL R10256 DESCRIPTION
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10256: Left-hand rear turn indicator update on certain model year 2024 XC40 vehicles. Volvo Car Investigations has determined that the left-hand (LH) rear turn indicator may fail to signal due to a diagnostic misdetection of short to ground. As a result, this would fail to warn a rear approaching driver their intentions to turn or change travel lanes, increasing the risk of an accident. To remedy concerned vehicles, Volvo Cars will update the software in the Central Electronic Module (CEM). This software will be available via OTA at a later date. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 17,409 U.S. and 3,557 Canadian vehicles are eligible for this recall. Note: Vehicles affected by R10256 can receive this update via Over-The-Air (OTA) sometime in late January and may have the latest software already. Please check the current software version in Vehicle settings > System > System details > Software update. If the vehicle has
2.13.3 or later, then this action has been satisfied and should not be performed. Vehicles will
be manually marked if performed via Over-The-Air within 2 weeks. WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to
contact their retailer and have this repair completed as soon as possible. Quality Bulletin R10256 B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE REPAIRED PRIOR TO SALE. Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10256 LH rear turn indicator” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10256 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to [email protected]. C. PORT VEHICLES
It is the retailer’s responsibility to check vehicle eligibility prior to delivery. D. PARTS / PARTS RETURN
No parts are required to be returned for this recall. Please review Parts Bulletin R10256 once available. E. OWNER NOTIFICATION
An owner notification will be sent out in mid-February that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed if they choose not to accept the Over-The-Air (OTA) download.
F. VEHICLES IN RETAILER INVENTORY New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$26,315.00 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers?
The recall remedy is currently available, and customers can take delivery of their vehicle once the update has been performed per this recall. Page 2 of 3 2024-01-11 2024-01-11 Page 3 of 3
Quality Bulletin R10256 G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle at new car delivery and or at any service appointment. H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0. I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Recall R10256 claims should be submitted using the LONG FORM application only.
Claim Type: R10256
Cause Code: 02
CSC Code: XW
Main OP: 99940-2
Failed Part: 31676056 (Total Upgrade XC40) Operation Number Repair Description Qty Labor Time
99940-2 Software downloading acc. to QB 1 0.5
*Labor times provided are current at the time of release and are subject to change:
Claims will be paid at the time in effect on the repair date.

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Volvo Car USA LLC Parts Bulletin Bulletin Title
Recall R10256: Left-hand rear turn indicator update on certain model year 2024 XC40 vehicles
Car Market
United States and Canada
Revisions Group
35 Issue Date
1/11/24
Page
Page 1 of 1 CAT/NO
R10256 Status Date
1/11/24 Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10256: Left-hand rear turn indicator update on certain model year 2024 XC40 vehicles. Volvo Car Investigations has determined that the left-hand (LH) rear turn indicator may fail to signal due to a diagnostic misdetection of short to ground. As a result, this would fail to warn a rear approaching driver their intentions to turn or change travel lanes, increasing the risk of an accident. To remedy concerned vehicles, Volvo Cars will update the software in the Central Electronic Module
(CEM). This software will be available via OTA at a later date. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 17,409 U.S. and 3,557 Canadian vehicles are eligible for this recall. The following part numbers apply:
Part Number Qty Failing Part Description
31676056 1 F Total Upgrade XC40

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Volvo Car USA LLC
Announcement Title
Recall R10256: Left-hand rear turn indicator update
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
1/10/24
Version
No.
1
Last Revision Date
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 1 of 3
Dear Volvo Retailer Partner
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10256: Left-hand rear turn indicator update on certain model year 2024 XC40 vehicles.
Volvo Car Investigations has determined that the left-hand (LH) rear turn indicator may fail to signal due to a diagnostic misdetection of short to ground.
As a result, this would fail to warn a rear approaching driver their intentions to turn or change travel lanes, increasing the risk of an accident.
To remedy concerned vehicles, Volvo Cars will update the software in the Central Electronic Module (CEM). This software will be available via OTA at a later date.
Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.
A total of 17,409 U.S. and 3,557 Canadian vehicles are eligible for this recall. Note: Vehicles affected by R10256 can receive this update via Over-The-Air (OTA) sometime in late January and may have the latest software already. Please check the current software version in Vehicle settings > System > System details > Software update. If the vehicle has 2.13.3 or later, then this action has been satisfied and should not be performed. Vehicles will be manually marked if performed via Over-The-Air within 2 weeks.
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of Federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $26,315.00 per violation. Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC
Announcement Title
Recall R10256: Left-hand rear turn indicator update
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
1/10/24
Version
No.
1
Last Revision Date
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 2 of 3
USED VEHICLES IN RETAILER INVENTORY
Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this recall repair completed as soon as possible.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10256 LH rear turn indicator” will appear for eligible vehicles. F4+History from the main Inquiry menu must be selected to confirm Recall R10256 has not been completed. Eligibility can also be confirmed in TIE.
• Recall R10256 eligible vehicles not yet delivered to customer must be corrected prior to delivery.
All vehicles must be checked for any incomplete recalls, service campaigns or service upgrades. All open recalls, service campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailer’s affected vehicles, please send an e-mail with your retailer code to [email protected].
Owner Notification
An owner notification letter will be sent out in mid-February that will notify the owner of this recall.
Port Vehicles
It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
Parts / Parts Return
Please review Parts Bulletin R10256 once available.
Volvo Car USA LLC
Announcement Title
Recall R10256: Left-hand rear turn indicator update
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
1/10/24
Version
No.
1
Last Revision Date
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 3 of 3
Claim Submission
Claim submission instructions will be made available in the R10256 Quality Bulletin once available.
Retailer Responsibilities
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
Your Cooperation in completing this important recall is greatly appreciated.
Sincerely
VCUSA Product, Safety, and Compliance

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