June 4, 2024 NHTSA CAMPAIGN NUMBER: 24V396000
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V396
Manufacturer Volvo Trucks
North America
Components STEERING
Potential Number of Units Affected 488
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2025 VN, VNRe, and VHD trucks. The drag link may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicle until the repair has been performed. Dealers will inspect and replace the drag links, as necessary, free of charge. Owner notification letters are expected to be mailed August 2, 2024. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Truck’s number for this recall is RVXX2402.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
May 25, 2024: Mack notified by supplier of the potential that experimental ball studs were shipped in error.
May 28, 2024: Product Safety Evaluation Committee informed of a potential issue involving experimental heat treated ball studs. Investigation opened with testing results on-going.
May 29, 2024: Failure of the ball stud during vehicle operations within our factory with no personnel injury or property damage.
May 30, 2024: Product Safety Evaluation Committee evaluates and raises to Product Safety Committee.
May 30, 2024: Product Safety Committee determination of product defect. The committe also determined tha owners must be notified and instructed to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. There is one occurrence of a ball stud failure at a Volvo Group factory.
3 Affected Products
Vehicles
2 Associated Documents
Recall 573 Report
RCLRPT-24V396-4210.PDF 215.42KB
Recall Acknowledgement
RCAK-24V396-2637.pdf 645.398KB
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- Impact Absorbing Link: The durable steering connector features an impact-absorbing link and a pressed cover plate seal to keep out debris, extending the life of your suspension system
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- Vehicle-Specific Steering Upgrade: This MOOG Front/Rear Suspension Stabilizer Bar Link is engineered for a precise fit and reliable performance on Ram 2500 and Ram 3500 trucks delivering restored stability
- Heat Treated Ball Stud: This easy-install steering link is engineered with a heat-treated ball stud design, providing improved strength and a tight bearing structure for connections
- Impact Absorbing Link: The durable steering connector features an impact-absorbing link and a pressed cover plate seal to keep out debris, extending the life of your suspension system
- Pressed Cover Plate Seal: This Stabilizer Bar Link stands out with its superior pressed cover plate seal and robust ball stud design that help minimize looseness and wear
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