October 5, 2020 NHTSA CAMPAIGN NUMBER: 20V613000
Sleeper Bunk Window May Detach From the Vehicle
If a window detaches from the vehicle, it may strike another vehicle or pedestrian, increasing the risk of a crash or injury.
NHTSA Campaign Number: 20V613
Manufacturer Volvo Trucks
North America
Components STRUCTURE
Potential Number of Units Affected 8,456
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2020 VNL vehicles. The window hinge and mounting hardware are insufficient to hold the window in place if the truck is driven with the sleeper bunk windows open.
Remedy
Volvo Trucks has notified owners, and dealers will replace the window hinge, free of charge. The recall began October 29, 2020. Owners may contact Volvo Trucks customer service at 1-800-458-1552. Volvo Trucks’ number for this recall is RVXX2005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SAFETY RECALL
VOLVO Trucks North America
Date
10/20
Number
RVXX2005
Sleeper Bunk Window, Repair VN
SAFETY RECALL INFORMATION
(October 2020)
Volvo Trucks has determined that a defect that relates to motor vehicle safety exists in certain VN model vehicles manufactured from January 14, 2019, through September 30, 2019.
VNL740 models have the two lower side windows to be repaired. VNL760 models have both the lower side windows and upper side windows to be repaired.
The window hinge and mounting hardware are insufficient to hold the window in place if the truck is driven with the sleeper bunk windows open. If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.
Volvo Trucks has received no reports of personal injury as a result of this condition. Therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.
VEHICLES AFFECTED
Certain 2020 VNL model vehicles manufactured from January 14, 2019 through September 30, 2019.
VEHICLE QUANTITY
10,736 vehicles (8,456 U.S., 2,103 Canada and 177 Mexico)
SOLUTION
An Inspection needs to be performed in order to determine if repair is necessary.
DECOMMISSIONING THE TRUCK FOR INSPECTION/REPAIR
DANGER
Do not attempt to repair or service this vehicle without having sufficient training, the correct service literature and the proper tools. Failure to follow this could make the vehicle unsafe and lead to serious personal injury or death.
NOTE
The Illustrations shown in this document are used for reference only and may differ slightly from the actual vehicle being serviced. However, the replacement procedure is represented as accurately as possible.
NOTE
Wear safety glasses during the duration of this repair to protect from possible inadvertent glass breakage
1. Secure the vehicle for service by parking on a flat and level surface.
2. Apply parking brake.
3. Place the transmission in neutral or park.
4. Install the wheel chocks.
5. Disconnect the cable from the battery’s negative (ground) terminal.
INSPECTION PROCEDURE
1. Remove the bug screens from the window.
2. Safely place a ladder at the exterior of the window.
3. Remove the “E” clip from the window latch.
4. Remove the pin that secures the latch to the glass.
5. Make a window support that can be used for the window inspection / repairs.
6. Inspect the window hinges.
7. If the truck is found with metal hinges, reassemble the window and claim inspection labor code.
8. If the truck is found with plastic hinges, proceed with repair and claim primary labor code.
REPAIR PROCEDURE REQUIRED PARTS
| Item | Description | Part Number | Quantity |
| 1. | Window Repair Kit | 23625157 | 1 per 2 windows |
| 2. | Special Window Tool | 88800779 | See note below |
* if repairing 4 windows, 2 kits are required.
NOTE: Special tool is required to perform this repair. Each dealership has previously been provided with 2 tools. Additional tools are not covered.
1. Remove the upper hinge screws using the special tool in the kit. Some nut inserts will stay in place when the screw is removed. Nut inserts that try to spin in place can be helped with the rubber pad included in the special tool kit. If a nut insert continues to spin, cut a slot in the head of the nut insert and use a flat head screwdriver to hold in place.
2. Using thin tie strap cutters, cut the glass side of the hinge from the window cab side. With the glass removed, cut the center section of the hinge from the window frame as shown. This will provide the space that is needed to mount the new hinge.
3. Use a putty knife to de-bond the plastic hinge strip from the glass.
Note: Be careful when removing the plastic hinge strip not to scratch the surface.
4. Remove the two nut inserts from the glass.
5. Remove the two insulators from the outside glass.
6. Remove the old glue from the mounting holes.
Note: Be careful removing the old glue from the mounting holes.
7. Install the “E” clip from the kit on one side of each new hinge pin. There should be 4 pins in total.
8. Place the two new metal hinges from the kit on the window frame and install the pins.
9. Install “E” clips onto the hinge pins.
10. Install two plastic nut inserts into the glass mounting holes.
11. Install the glass. Install the nuts and torque (2 Nm +/- 0.1 Nm).
12. Install the two nut caps. Ensure the nut covers are fully seated.
13. Install the latch pin.
14. Install an “E” clip on the latch pin.
15. Do the same repair on the window on the other side.
16. Close the windows and install the bug screens.
17. Install the safety sticker as shown.
18. Reconnect the batteries.
19. Remove the wheel chocks.
REIMBURSEMENT:
| This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained through the normal claim handling process. | |
| Claim Type (used only when uploading from the Dealer Business System) | R |
| Recall Status | |
| Vehicle repaired per instructions | 2 – Modified per instructions |
| Labor Codes | |
| Primary Labor Code Sleeper Bunk Window, Repair (2 windows)
* When only an inspection is needed, uncheck the VST box on the primary labor code and change the labor time to .1hr per window. | 8445-16-09-01 (2.0 hrs)
* 8445-16-09-01 (0.1 hr) |
| Causal Part | 84754304, 84754306,
84754296, 84754298 |
| Authorization Number | C6620 |
Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a safety recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.
Uptime
Recall Alerts
| To: | Dealer Principals
Service Managers Warranty Managers Parts Managers | Region:
☒U.S. ☒CAN
| Bulletin: SRA-V20-05
Date: October 19, 2020 Valid to: N/A Action Required? ☒Yes ☐No |
From: Gerard Hones, Regulatory Specialist Government Reporting
Subject: Safety Recall RVXX2005, Sleeper Bunk Window
In 2019, we issued a safety recall (RVXX1902) to address the potential that the sleeper bunk windows may detach and fall from the vehicle. An initial solution was implemented into production at NRV on a limited number of vehicles that was then replaced by a more robust solution. This more robust solution was used to address vehicles in the 2019 safety recall. This new recall is to install the more robust solution on vehicles that received the initial solution.
Description of Defect:
The window hinge and mounting hardware are insufficient to hold the window in place if the truck is driven with the sleeper bunk windows open. If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.
There are no reports of personal injury or vehicle crash. Volvo considers this a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.
Models/ Model Years Affected:
Certain 2020 VNL model vehicles manufactured from January 14, 2019 through September 30, 2019
Vehicle Quantities:
10,736 (8,456 US, 2,103 Canada, 177 Mexico)
Dealer’s Responsibility:
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Release Schedule:
- Vehicle list and repair Instructions are posted on the Trucks Dealer Portal.
- The recall will be loaded to the affected vehicles in UCHP by October 19, 2020
- Owner notification letters will be mailed on or before October 30, 2020.
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Q: Is this related to the previous recall (RVXX1902) on windows in 2019?
- Yes, it is the same issue and the same fix; however, some vehicles in this population may already have the aluminum hinge solution. For these vehicles, repair is not
Q: Do vehicles addressed in the prior recall (RVXX1902) require further repair?
- No
Q: Will vehicles not addressed in the prior recall (RVXX1902) require this recall?
- No
- Vehicles that have not yet been corrected under the previous recall will still be addressed under the previous recall – RVXX1902.
Q: What do I need to do with vehicles that are in dealer inventory and affected by the recall?
- You should use the repair instructions to inspect and/or repair the vehicles before they are sold.
- Parts are available and can be ordered through standard processes.
Q: Are the vehicles safe to operate prior to an inspection/fix?
- Yes
- The vehicles can be operated with the windows closed as stated in the operator’s manual and on the label applied to the windows.
Q: How/when will you advise owners?
- Owners will be notified by first class mail by October 30.
- We will inform the owners to schedule an appointment with an authorized Volvo Service Provider, who will inspect and/or repair the vehicle free of charge.
Q: What should customers with an affected vehicle do?
- Customers with affected vehicles should have their vehicle(s) inspected/ repaired by an authorized Volvo Service Center once notified by Volvo.
Q: What is the fix?
- Inspect the windows for the aluminum hinge and repair as needed. Repair is to install aluminum hinges and new mounting hardware if not already installed.
Q: What is the cause?
- The window hinge and mounting hardware are insufficient to hold the window in place if the truck is driven with the sleeper bunk windows open.
Q: Why were these vehicles not recalled in the first recall?
- These vehicles received a production solution that we believed would address the safety issue.
- After further review, we determined that a more robust solution was required, which was introduced in production and used in the prior recall.
- This recall is to address those vehicles that do not have the more robust solution (i.e. aluminum hinge and new mounting hardware).
SEOCONTENT-START
RVXX2005_OWNER_LTR_US Interim Page 1 of 2
October 2020
DEAR VOLVO TRUCK OWNER:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain Volvo 2020 VNL model vehicles manufactured from January 14, 2019 through September 30, 2019.
*Note: This recall is an extension of RVXX1902
SAFETY DEFECT:
The window hinge and mounting hardware are insufficient to hold the window in place if the truck is driven with the sleeper bunk windows open.
SAFETY RISK:
If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.
PRECAUTIONS YOU CAN TAKE:
TIME REQUIRED FOR THE REPAIR:
Make sure that bunk windows are shut and fastened securely whenever the vehicle is in motion.
The time required to repair your vehicle is approximately 2 hours.
WHAT YOU SHOULD DO:
You should contact the nearest Volvo Parts and Service Center and make an appointment. The bunk window will be repaired at no charge to you.
You can locate the closest Volvo Parts and Service Center by going on line to https://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586.
IMPORTANT SAFETY RECALL RVXX2005
NHTSA RECALL # 20V-613
RVXX2005_OWNER_LTR_US Interim Page 2 of 2
October 2020
NOTICE REGARDING LEASED VEHICLES:
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD:
The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/
COMPLAINTS:
PRE NOTIFICATION
REMEDIES:
If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact:
Volvo Trucks North America
Regulatory Affairs Department,
P.O. Box 26115
Greensboro, NC 27402-6115
vtna.regulatoryaffairs@volvo.com
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.
Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product.
VOLVO TRUCKS NORTH AMERICA
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLVO | VNL | 2020 |
9 Associated Documents
Recall Quarterly Report #3, 2021-2
RCLQRT-20V613-6211.PDF 211.348KB
Recall Quarterly Report #1, 2020-4
RCLQRT-20V613-7176.PDF 211.158KB
Owner Notification Letter(Part 577)
RCONL-20V613-3169.pdf 150.904KB
Recall Quarterly Report #2, 2021-1
RCLQRT-20V613-8877.PDF 211.258KB
Recall Acknowledgement
RCAK-20V613-2163.pdf 244.723KB
Remedy Instructions and TSB
RCRIT-20V613-6518.pdf 1353.328KB
Recall 573 Report- Amendment 1
RCLRPT-20V613-8907.PDF 214.546KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V613-7235.pdf 134.962KB
Recall Quarterly Report #4, 2021-3
RCLQRT-20V613-0689.PDF 211.448KB
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