RVXX2307 – Loose Steering Gear Fasteners – 2023-2024 Volvo VN, VHD, & VAH Trucks

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-441 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JUN 23, 2023 NHTSA Recall No. : 23V-441 Manufacturer Recall No. : RVXX2307 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 224 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2024 Volvo VN, VHD, VAH Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Certain 2023 and 2024 VN, VHD and VAH models manufactured from May 17, 2022 through May 26, 2023. The basis of the recall population is temporary gear installation and replacement prior to delivery. The number of affected vehicles is 224. Production Dates : MAY 17, 2022 – MAY 23, 2023 VIN Range 1 : Begin : 4V5KC9EH5PN617250 End : 4V4NC9TG7RN632752 ✔ Not sequential Description of Defect : Description of the Defect : The steering gear fasteners may not be torqued to specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under-torqued fasteners can result in loss of clamp load, which may affect the steering and potentially cause loss of vehicle control. There have been no reports of accidents or loss of vehicle control associated with this condition. Description of the Cause : Manufacturing issue. Temporary gears were installed by main production line due to parts shortage and then replaced by final repair when the correct gear was received. Final repair assembly torque may not be to specification. Identification of Any Warning that can Occur : Loose fasteners are detectable during visual inspection, driver alignment and the driver may be able to discern that there is an issue felt in the steering/ handling of the vehicle. Involved Components : Part 573 Safety Recall Report 23V-441 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Steering Gear Component Description : Fasteners Component Part Number : 20447236 Supplier Identification : Component Manufacturer Name : Volvo Address : NR NR Country : NR Chronology : March 1 , 2023 Volvo Reliability Engineering reports that they have a report of a steering gear loose in the field and Product Safety opens an investigation. Inspection of other field units and factory torque records is initiated. May 26, 2023 During the investigation a second unit is identified and field investigation expanded. June 15, 2023, During the investigation a third unit is identified. June 19, 2023 Product Safety Working Group reviews product safety investigation results and recommends that this be brought to Product Safety Committee as a potential product safety defect. June 19, 2023 The Product Safety Committee meets and decides that a product safety defect exists. June 23, 2023 573 Report filed with NHTSA There have been 4 field reports and no accidents or injuries reported with this issue. Description of Remedy : Description of Remedy Program : The steering gear fasteners will be tightened to specification Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy component fasteners will be properly tightened to specification. Steering gear, fasteners, 20447236 Identify How/When Recall Condition was Corrected in Production : All vehicles impacted put on hold until corrrected, Vehicles on hold will be corrected before being released. Production was corrected on May 23, 2023 Recall Schedule : Part 573 Safety Recall Report 23V-441 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Dealer notification will begin on June 29, 2023 and owner notification will begin on or before August 18, 2023 Planned Dealer Notification Date : JUN 29, 2023 – JUN 29, 2023 Planned Owner Notification Date : AUG 18, 2023 – AUG 18, 2023 * NR – Not Reported

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Page 1 of 2 © 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document. Description of Defect: The steering gear fasteners may not be torqued to specification. Under-torqued fasteners can result in loss of clamp load, which may affect the steering and potentially cause loss of vehicle control and a crash. There have been no reports of accidents or loss of vehicle control associated with this condition. The steering gear fasteners will be tightened to specification Models/ Model Years Affected: Certain 2023 to 2024 Volvo VN, VHD and VAH models manufactured from May 17, 2022 through May 26, 2023. Vehicle Quantities: 246 (224 US, 22 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: •Vehicle list will be posted on the Trucks Dealer Portal June 29, 2023. •Owner notification letters will be released on or before August 18, 2023. •Repair Instruction will be released once they are available. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Bulletin: SRA-V23-07 Date: June 29, 2023 Region: ☒U.S. ☒CAN From: Gerard Hones – Product Regulation Specialist Subject: Safety Recall RVXX2307, Loose Steering Gear Fasteners

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-441 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JUN 27, 2023 NHTSA Recall No. : 23V-441 Manufacturer Recall No. : RVXX2307 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 224 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2024 Volvo VN, VHD, VAH Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Certain 2023 and 2024 VN, VHD and VAH models manufactured from May 17, 2022 through May 26, 2023. The basis of the recall population is temporary gear installation and replacement prior to delivery. The number of affected vehicles is 224. Production Dates : MAY 17, 2022 – MAY 23, 2023 VIN Range 1 : Begin : 4V5KC9EH5PN617250 End : 4V4NC9TG7RN632752 ✔ Not sequential Description of Defect : Description of the Defect : The steering gear fasteners may not be torqued to specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under-torqued fasteners can result in loss of clamp load, which may affect the steering and potentially cause loss of vehicle control, increasing the risk of a crash. There have been no reports of accidents or loss of vehicle control associated with this condition. Description of the Cause : Manufacturing issue. Temporary gears were installed by main production line due to parts shortage and then replaced by final repair when the correct gear was received. Final repair assembly torque may not be to specification. Identification of Any Warning that can Occur : Loose fasteners are detectable during visual inspection, driver alignment and the driver may be able to discern that there is an issue felt in the steering/ handling of the vehicle. Involved Components : Part 573 Safety Recall Report 23V-441 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Steering Gear Component Description : Fasteners Component Part Number : 20447236 Supplier Identification : Component Manufacturer Name : Volvo Address : NR NR Country : NR Chronology : March 1 , 2023 Volvo Reliability Engineering reports that they have a report of a steering gear loose in the field and Product Safety opens an investigation. Inspection of other field units and factory torque records is initiated. May 26, 2023 During the investigation a second unit is identified and field investigation expanded. June 15, 2023, During the investigation a third unit is identified. June 19, 2023 Product Safety Working Group reviews product safety investigation results and recommends that this be brought to Product Safety Committee as a potential product safety defect. June 19, 2023 The Product Safety Committee meets and decides that a product safety defect exists. June 23, 2023 573 Report filed with NHTSA There have been 4 field reports and no accidents or injuries reported with this issue. Description of Remedy : Description of Remedy Program : The steering gear fasteners will be tightened to specification Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy component fasteners will be properly tightened to specification. Steering gear, fasteners, 20447236 Identify How/When Recall Condition was Corrected in Production : All vehicles impacted put on hold until corrrected, Vehicles on hold will be corrected before being released. Production was corrected on May 23, 2023 Part 573 Safety Recall Report 23V-441 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Dealer notification will begin on June 29, 2023 and owner notification will begin on or before August 18, 2023 Planned Dealer Notification Date : JUN 29, 2023 – JUN 29, 2023 Planned Owner Notification Date : AUG 18, 2023 – AUG 18, 2023 * NR – Not Reported

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SAFETY RECALL Volvo Trucks North America Greensboro, NC USA Date Number Release Page 07. 2023 RVXX2307 01 1 (4) Steering Gearbox Fastener Re-Torque RECALL INFORMATION (July 2023) Volvo Trucks has determined that a defect that relates to motor vehicle safety exists in certain VAH, VHD, VN, and VNE model vehicles manufactured from May 17th, 2022, through May 26th, 2023. The steering gear mounting fasteners to the frame rail may not be torqued to specification. The under-torqued fasteners could result in a loss of clamp load on the steering gearbox. Indication of this occurrence may include steering wander or a feeling of looseness in the steering. Volvo Trucks has not received any reports of personal injury or vehicle crashes because of this safety issue; therefore, Volvo considers this a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect. To ensure that these vehicles meet Volvo’s rigorous quality requirements, follow the instructions outlined below to ensure the steering gear fasteners are tightened to specification. VEHICLES AFFECTED Certain Volvo North America vehicles manufactured between May 17th, 2022, and May 26th, 2023 VEHICLE QUANTITY There are 246 vehicles affected by this recall (224 U.S., 22 Canada). Page 2 of 4 Parts Order parts through normal process as needed. Part Number Part description Quantity 992483 Hex Screw As Needed 992484 Hex Screw As Needed 992482 Hex Screw (VAH Only) As Needed 990973 Hex Nut As Needed Repair Instructions 1. Secure vehicle for service by parking on a flat and level surface. 2. Apply parking brake. 3. Place the transmission in neutral or park. 4. Install the wheel chocks. 5. Unlatch and raise the hood. 6. Locate the steering gearbox mounting fasteners – driver’s side frame rail. Volvo Trucks North America Steering Gearbox Fastener Retorque July 2023 Page 3 of 4 7. Set torque wrench to 275 ± 15 Nm. Check relaxed torque in tightening direction. Relaxed Tightening Torque 275 ± 15 Nm a. If found loose, check both bolt and nut for damage. i. If damage is found on hardware, replace both bolt and nut. ii. If no damage is found on hardware, replace nut only. b. Tighten to install torque and angle of 200 ± 10 Nm + angle 145°±10°. Install Tightening Torque 200 ± 10 Nm + angle 145°±10° IMPORTANT If hardware needs to be replaced, refer to Impact instructions: 6421-03-02-01, Steering Gear Replacement. *Only follow steps for replacing hardware. Page 4 of 4 REIMBURSEMENT This repair is covered by an authorized Safety Recall. Reimbursement is obtained through the normal claim handling process. UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System) 40 Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes Primary Labor Code: 1720-16-09-01 Campaign, General X 4 SRT (0.1 x 4) .4 hrs. Causal Part 20849327 Authorization Number C0302 Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

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RVXX2307_OWNER_LTR_US Page 1 of 2 July 2023 This Notice applies to your vehicle, see enclosed “Notice of Vehicle Recall” DEAR VOLVO TRUCK OWNER: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain 2023 and 2024 Volvo VN, VHD and VAH model vehicles manufactured from May 17, 2022 through May 26, 2023. SAFETY DEFECT: On certain vehicles, the steering gear fasteners may not be tightened to specification. SAFETY RISK: Under-tightened fasteners can result in loss of clamp load, which may affect the steering and increase the risk of a crash. PRECAUTIONS YOU CAN TAKE: TIME REQUIRED FOR THE REPAIR: There are no precautions you can take other than having your vehicle repaired by a Volvo Parts and Service Center. Dealers will tighten the steering gear fasteners to specification. Recall repairs will be performed at no cost to you. The time required to repair your vehicle is approximately 1 hour. WHAT YOU SHOULD DO: You should contact the nearest Volvo Parts and Service Center and make an appointment. You can locate the closest Volvo Parts and Service Center by going on line to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586. IMPORTANT SAFETY RECALL RVXX2307 NHTSA RECALL # 23V-441 RVXX2307_OWNER_LTR_US Page 2 of 2 July 2023 NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us. ASSISTANCE/ COMPLAINTS: PRE NOTIFICATION REMEDIES: If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact: Volvo Trucks North America North American Certification and Compliance P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing. We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product. VOLVO TRUCKS NORTH AMERICA

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