RVXX2304 High Voltage Battery Pack May Short Circuit – 2020-2024 Volvo VNR Electric

Volvo Trucks – Safety Recall Alert – April 2023

RCMN-23V280-0144.pdf 160.133KB

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© 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein,
is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic
version of this document..
Recall Alerts
Safety Recall RVXX2304 has been superseded by Safety Recall RVXX2308 effective November 1, 2023. Please refer to Safety Recall RVXX2308 for further information.
To:
Dealer Principals
Service Managers
Warranty Managers
Parts Managers
Region:
☒U.S.
☒CAN
Bulletin: SRA-V23-04
Date: April 24, 2023
Valid to: N/A
Action Required? ☒Yes ☐No
From:
Gerard Hones, Regulatory Specialist Government Reporting
Subject:
Safety Recall RVXX2304, Akasol Batteries

**************************************************************************************************************

Safety Recall
Volvo Trucks North America
Greensboro, NC USA
Release Date Number Release
Added Important Note 05.2023 RVXX2304 03
Battery Diagram Updated
Akasol Batteries
VNR
RECALL INFORMATION
Revision Date 06/02/2023
Volvo Trucks has determined that certain VNR electric model trucks could have been built with Akasol battery packs with internal coolant lines that were not properly assembled and result in the loss of coolant which could cause a short in a battery cell. With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Volvo Trucks has not received any complaints or reports of vehicle crashes because of this safety issue; therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.
To ensure that these vehicles meet Volvo’s stringent quality requirements, an inspection of each battery by an Akasol representative is required. Certified Volvo BEV dealers will be responsible for scheduling and preparing trucks for inspection. If any manufacturing discrepancies are identified the batteries will be removed and replaced.
Please follow the procedures below to schedule and prepare the truck for inspection.
VEHICLES AFFECTED
Certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019
through April 10, 2023.
VEHICLE QUANTITY
There are 132 vehicles affected by this recall (125 U.S, 7 Canada).
Volvo Trucks North America
Safety Recall Date 05.2023 Page 2 of 18
Scheduling Inspection
There will need to be Akasol and Volvo representatives on site to complete the battery inspection. Because of this, you will need to schedule the inspection prior to the truck arriving to the service center. To schedule the inspection an eService case will need to be opened.
Important Note!
• In the Area drop down box please select VTNA – eMobility Technical Support group.
• In the description field please state the following. In reference to recall number RVXX2304 I need to schedule this truck for inspection.
Once the case has been received and processed the eService team will respond to the case with the scheduled date of inspection.
Inspection Preparation
On the day of inspection, Akasol must perform internal inspections of every battery for quality assurance. The steps below must be performed for them to conduct the inspection.
Important Note!
As you prepare the truck for inspection you will need to take pictures of each battery’s data plate to record the battery’s serial number. Please add a picture of each data plate in the previously made eService case. Label pictures one through six. Refer to diagram below for battery orientation.
Battery 1 (A)
Left Side Top
Battery 2 (B)
Left Side Bottom
Battery 3 (C)
Right Side Top
Battery 4 (D)
Right Side Bottom
Battery 5 (E)
Rear Cab Bottom
Battery 6 (F)
Rear Cab Top
Volvo Trucks North America
Safety Recall Date 05.2023 Page 3 of 18
Note: The truck does not have to be decommissioned. All electrical and coolant connections can remain in place and attached.
Important Note!
When pulling truck into the shop please insure there is at least six feet of clearance on the driver’s side of the truck to allow room for Akasol tech to borescope the gantry batteries.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 4 of 18
Perform the Following steps on both sides for frame mounted batteries.
Step 1. Remove the front rear axle wheels and tires.
Step 2. Remove the ESS covers.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 5 of 18
Step 3. Remove the crash guard.
Step 4. Remove the mudflap.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 6 of 18
Perform the following steps for both lower side mounted batteries.
Step 5. Remove mounting fasteners for the lower frame mount ESS’s.
Step 6. Carefully slide both lower ESS outward so the inboard screw can be accessed with the borescope.
Important Note!
Slack exists in the coolant and electrical connections to allow this movement, but it is limited. Take care to not stretch any of the connecting hoses or wires.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 7 of 18
Step 7. Remove the bottom screw on both the inlet and outlet coolant ports on both frame mounted ESS’S to allow borescope access.
Frame mounted ESS’s are now ready for inspection by Akasol.
Perform the Following Steps for the gantry mounted ESS
Step 8. Remove left cab extender.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 8 of 18
Step 9. Remove the covers and grab handle.
Step 10. Remove gantry cross brace.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 9 of 18
Step 11. Place drilling template on gantry posts according to instructions on the template.
Step 12. Mark top and bottom holes on both the front and rear gantry post.
Important Note!
There is only one tool, it is reversible so it can be used on the front and rear gantry posts.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 10 of 18
Step 13. Drill a 14mm hole at all four marked locations. Paint the drilled holes for corrosion protection.
Step 14. Remove the bottom screw on both the inlet and outlet coolant ports on both gantry mounted ESS’s to allow borescope access.
Gantry ESS’s are now ready for inspection by Akasol.
Important Note!
Akasol will be responsible for installing new sealing washers and screws in the ESS at the borescope access points.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 11 of 18
Battery Status
The Akasol technician performing the inspection will inform you of the status of all six batteries.
• Green- No Defects
• Yellow- Defect (Replacement Needed)
• Red- Severely Damaged (Replacement Needed)
You will need to document the status of all six batteries. There is a provide Recall Worksheet at the end of the of the document that will need to be printed and filled out. Once the Recall Worksheet is completed, please upload it to the previously made eService case. If all six batteries have a green status you can proceed to the Truck Reassembly steps.
Battery Replacement
If battery replacement is required, follow operation 3100-09-01-04 for Traction voltage system decommissioning in Impact. Once traction voltage system is decommissioned follow battery replacement instructions in Impact. Use the table below to find the correct instructions according to battery location.
Battery Location
Impact Operation ID
Traction Battery 1 (A)
3121-03-03-04
Traction Battery 2 (B)
3121-03-03-05
Traction Battery 3 (C)
3121-03-03-06
Traction Battery 4 (D)
3121-03-03-07
Traction Battery 5 (E)
3121-03-03-08
Traction Battery 6 (F)
3121-03-03-09
Once all needed battery replacements and new battery checks are completed, please follow operation 3100-09-01-03 for Traction voltage system commissioning in Impact.
NEW COMMISSIONING PROCESS!
You will need to follow an updated process to commission new replacement batteries. The Volvo representative on site will provide you with new the commissioning instructions, which will include steps to pressure check and isolation fault testing for all new batteries. Important Note!
Please refer to Design and Function document ID number 161186507- Storage, Handling and Transport of Traction Batteries in Impact under function group 312 for information on how to handle and ship the batteries.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 12 of 18
Ordering instructions
Replacement batteries will need be ordered VOR using part number 24203806.
Truck Reassembly
Once inspection and any needed repairs are complete, please follow instructions below to return truck to service.
Standard Assembly Torque by bolt size.
Thread
Assembling Torque (Nm)
M6
10 ± 1.5
M7 17 ± 3
M8 24 ± 4
M10 48 ± 8
M12 85 ± 15
M14 140 ± 25
Step 1. Install gantry cross brace.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 13 of 18
Step 2. Install the covers and grab handle.
Step 3. Install cab extender.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 14 of 18
Step 4. Reposition the lower ESS’s. Install the ESS mounting fasteners.
Step 5. Install the mudflaps.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 15 of 18
Step 6. Install the crash guards.
Step 7. Install the ESS covers.
Step 8. Install the front rear axle wheels and tires.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 16 of 18
Step 9. Return truck to service.
Important Note!
Truck cannot be release until you receive an update from the eService case stating that the truck is approve for release.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 17 of 18
Parts
REIMBURSEMENT
Note: Dealers are to perform this Safety Recall Campaign on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.
Part Number Part Description Quantity
24203806
Battery
As Needed
This repair is covered by an authorized safety recall. Reimbursement is obtained through the normal claim handling process.
UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System)
40
Recall Status
Vehicle repaired per instructions
1-Modified per instructions Labor Codes
3122-03-02-21 Disassemble & reassemble for bore scope inspection
6.0
If battery replacement is required. (Once per vehicle)
3100-09-01-04 Decommission
3100-09-01-03 Recommission
0.9
1.2
Battery Replacement-
3121-03-03-04 R&R Battery #1 (A) Left Side Top
3.8
3121-03-03-05 R&R Battery #2 (B) Left Side Bottom
5.0
3121-03-03-06 R&R Battery #3 (C) Right Side Top
4.9
3121-03-03-07 R&R Battery #4 (D) Right Side Bottom
3.7
3121-03-03-08 R&R Battery #5 (E) Rear Cab Top
3.1
3121-03-03-09 R&R Battery #6 (F) Rear Cab Bottom
2.9
Causal Part
24203806
Authorization Number
C0296
Volvo Trucks North America
Safety Recall Date 05.2023 Page 18 of 18
Print, fill out, and upload to eService when completed.
RVXX2304 Recall Worksheet
Date____________
Dealer Technician_______________________
Akasol Technician_______________________
VIN#__________________________________
Miles___________
Please check OK, NOT OK according to battery status.
ESS Serial Number
OK
NOT OK
If Not Ok, Replacement ESS Serial Number
ESS #1
ESS #2
ESS #3
ESS #4
ESS #5
ESS #6
Battery 1 (A)
Left Side Top
Battery 2 (B)
Left Side Bottom
Battery 3 (C)
Right Side Top
Battery 4 (D)
Right Side Bottom
Battery 5 (E)
Rear Cab Bottom
Battery 6 (F)
Rear Cab Top

**************************************************************************************************************

Safety Recall
Volvo Trucks North America
Greensboro, NC USA
Release Date Number Release
05.2023 RVXX2304 01
Akasol Batteries
VNR
RECALL INFORMATION
May (2023)
Volvo Trucks has determined that certain VNR electric model trucks could have been built with Akasol battery packs with internal coolant lines that were not properly assembled and result in the loss of coolant which could cause a short in a battery cell. With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Volvo Trucks has not received any complaints or reports of vehicle crashes because of this safety issue; therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.
To ensure that these vehicles meet Volvo’s stringent quality requirements, an inspection of each battery by an Akasol representative is required. Certified Volvo BEV dealers will be responsible for scheduling and preparing trucks for inspection. If any manufacturing discrepancies are identified the batteries will be removed and replaced.
Please follow the procedures below to schedule and prepare the truck for inspection.
VEHICLES AFFECTED
Certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019
through April 10, 2023.
VEHICLE QUANTITY
There are 132 vehicles affected by this recall (125 U.S, 7 Canada).
Volvo Trucks North America
Safety Recall Date 05.2023 Page 2 of 17
Scheduling Inspection
There will need to be Akasol and Volvo representatives on site to complete the battery inspection. Because of this, you will need to schedule the inspection prior to the truck arriving to the service center. To schedule the inspection an eService case will need to be opened.
Important Note!
• In the Area drop down box please select VTNA – eMobility Technical Support group.
• In the description field please state the following. In reference to recall number RVXX2304 I need to schedule this truck for inspection.
Once the case has been received and processed the eService team will respond to the case with the scheduled date of inspection.
Inspection Preparation
On the day of inspection, Akasol must perform internal inspections of every battery for quality assurance. The steps below must be performed for them to conduct the inspection.
Important Note!
As you prepare the truck for inspection you will need to take pictures of each battery’s data plate to record the battery’s serial number. Please add a picture of each data plate in the previously made eService case. Label pictures one through six. Refer to diagram below for battery orientation.
Battery 1 (A)
Right Side Top
Battery 2 (B)
Right Side Bottom
Battery 3 (C)
Left Side Top
Battery 4 (D)
Left Side Bottom
Battery 5 (E)
Rear Cab Top
Battery 6 (F)
Rear Cab Bottom
Volvo Trucks North America
Safety Recall Date 05.2023 Page 3 of 17
Note: The truck does not have to be decommissioned. All electrical and coolant connections can remain in place and attached.
Important Note!
When pulling truck into the shop please insure there is at least six feet of clearance on the driver’s side of the truck to allow room for Akasol tech to borescope the gantry batteries.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 4 of 17
Perform the Following steps on both sides for frame mounted batteries.
Step 1. Remove the front rear axle wheels and tires.
Step 2. Remove the ESS covers.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 5 of 17
Step 3. Remove the crash guard.
Step 4. Remove the mudflap.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 6 of 17
Perform the following steps for both lower side mounted batteries.
Step 5. Remove mounting fasteners for the lower frame mount ESS’s.
Step 6. Carefully slide both lower ESS outward so the inboard screw can be accessed with the borescope.
Important Note!
Slack exists in the coolant and electrical connections to allow this movement, but it is limited. Take care to not stretch any of the connecting hoses or wires.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 7 of 17
Step 7. Remove the bottom screw on both the inlet and outlet coolant ports on both frame mounted ESS’S to allow borescope access.
Frame mounted ESS’s are now ready for inspection by Akasol.
Perform the Following Steps for the gantry mounted ESS
Step 8. Remove left cab extender.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 8 of 17
Step 9. Remove the covers and grab handle.
Step 10. Remove gantry cross brace.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 9 of 17
Step 11. Place drilling template on gantry posts according to instructions on the template.
Step 12. Mark top and bottom holes on both the front and rear gantry post.
Important Note!
There is only one tool, it is reversible so it can be used on the front and rear gantry posts.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 10 of 17
Step 13. Drill a 14mm hole at all four marked locations. Paint the drilled holes for corrosion protection.
Step 14. Remove the bottom screw on both the inlet and outlet coolant ports on both gantry mounted ESS’s to allow borescope access.
Gantry ESS’s are now ready for inspection by Akasol.
Important Note!
Akasol will be responsible for installing new sealing washers and screws in the ESS at the borescope access points.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 11 of 17
Battery Status
The Akasol technician performing the inspection will inform you of the status of all six batteries.
• Green- No Defects
• Yellow- Defect (Replacement Needed)
• Red- Severely Damaged (Replacement Needed)
You will need to document the status of all six batteries. There is a provide Recall Worksheet at the end of the of the document that will need to be printed and filled out. Once the Recall Worksheet is completed, please upload it to the previously made eService case. If all six batteries have a green status you can proceed to the Truck Reassembly steps.
Battery Replacement
If battery replacement is required, follow operation 3100-09-01-04 for Traction voltage system decommissioning in Impact. Once traction voltage system is decommissioned follow battery replacement instructions in Impact. Use the table below to find the correct instructions according to battery location.
Battery Location
Impact Operation ID
Traction Battery 1
3121-03-03-04
Traction Battery 2
3121-03-03-05
Traction Battery 3
3121-03-03-06
Traction Battery 4
3121-03-03-07
Traction Battery 5
3121-03-03-08
Traction Battery 6
3121-03-03-09
Once all needed battery replacements and new battery checks are completed, please follow operation 3100-09-01-03 for Traction voltage system commissioning in Impact.
NEW COMMISSIONING PROCESS!
You will need to follow an updated process to commission new replacement batteries. The Volvo representative on site will provide you with new the commissioning instructions, which will include steps to pressure check and isolation fault testing for all new batteries. Important Note!
Please refer to Design and Function document ID number 161186507- Storage, Handling and Transport of Traction Batteries in Impact under function group 312 for information on how to handle and ship the batteries.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 12 of 17
Ordering instructions
Replacement batteries will need be ordered VOR using part number 24203806.
Truck Reassembly
Once inspection and any needed repairs are complete, please follow instructions below to return truck to service.
Standard Assembly Torque by bolt size.
Thread
Assembling Torque (Nm)
M6
10 ± 1.5
M7 17 ± 3
M8 24 ± 4
M10 48 ± 8
M12 85 ± 15
M14 140 ± 25
Step 1. Install gantry cross brace.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 13 of 17
Step 2. Install the covers and grab handle.
Step 3. Install cab extender.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 14 of 17
Step 4. Reposition the lower ESS’s. Install the ESS mounting fasteners.
Step 5. Install the mudflaps.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 15 of 17
Step 6. Install the crash guards.
Step 7. Install the ESS covers.
Step 8. Install the front rear axle wheels and tires.
Volvo Trucks North America
Safety Recall Date 05.2023 Page 16 of 17
Parts
REIMBURSEMENT
Note: Dealers are to perform this Safety Recall Campaign on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.
Part Number Part Description Quantity
24203806
Battery
As Needed
This repair is covered by an authorized safety recall. Reimbursement is obtained through the normal claim handling process.
UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System)
40
Recall Status
Vehicle repaired per instructions
1-Modified per instructions Labor Codes
3122-03-02-21 Disassemble & reassemble for bore scope inspection
6.0
If battery replacement is required. (Once per vehicle)
3100-09-01-04 Decommission
3100-09-01-03 Recommission
0.9
1.2
Battery Replacement-
3121-03-03-04 R&R Battery #1 Right Side Top
3.8
3121-03-03-05 R&R Battery #2 Right Side Bottom
5.0
3121-03-03-06 R&R Battery #3 Left Side Top
4.9
3121-03-03-07 R&R Battery #4 Left Side Bottom
3.7
3121-03-03-08 R&R Battery #5 Rear Cab Top
3.1
3121-03-03-09 R&R Battery #6 Rear Cab Bottom
2.9
Causal Part
24203806
Authorization Number
C0296
Volvo Trucks North America
Safety Recall Date 05.2023 Page 17 of 17
Print, fill out, and upload to eService when completed.
RVXX2304 Recall Worksheet
Date____________
Dealer Technician_______________________
Akasol Technician_______________________
VIN#__________________________________
Miles___________
Please check OK, NOT OK according to battery status.
ESS Serial Number
OK
NOT OK
If Not Ok, Replacement ESS Serial Number
ESS #1
ESS #2
ESS #3
ESS #4
ESS #5
ESS #6

**************************************************************************************************************

RVXX2304_OWNER_LTR_US Page 1 of 2
May 2023
VOLVO TRUCKS
DEAR VOLVO TRUCK OWNER:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor
Vehicle Safety Act. This notice applies to your vehicles, VIN list enclosed.
Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in
certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019 through
April 10, 2023.
SAFETY DEFECT: Coolant Lines in battery pack may not be properly assembled and could
result in the loss of coolant and a short in a battery cell.
SAFETY RISK: With a short in the battery cell there is a risk of a battery fire and subsequent
vehicle fire.
PRECAUTIONS YOU
CAN TAKE:
TIME REQUIRED FOR
THE REPAIR:
There are no precautions you can take other than having your vehicle repaired
by a Volvo Parts and Service Center.
The time required to repair your vehicle is approximately 8 hours. Akasol will
inspect all Generation 3 batteries produced by their Hazel Park, Michigan
factory and installed on Volvo vehicles. If any manufacturing discrepancies
are identified the batteries will be removed and replaced. Recall repairs will
be provided free of charge to you.
WHAT YOU SHOULD
DO:
You should contact the nearest Volvo Parts and Service Center and make an
appointment.
You can locate the closest Volvo Parts and Service Center by going online
to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer
Locator” or by calling our toll-free number: (800) 528-6586.
IMPORTANT SAFETY RECALL RVXX2304
NHTSA RECALL # 23V-280
NOTICE REGARDING
LEASED VEHICLES:
If you are a Lessor of vehicles subject to this Notice, you have an obligation
under Federal Law to provide a copy of this Notice to all Lessees within 10 days
of your receipt of this Notice. Further, you must maintain a record, which
identifies the Lessee(s) to whom you send a copy of this letter, the date you send
this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you
have leased to that lessee. For purposes of this Notice, the term Lessor means: a
person or entity that is the owner, as reflected on the vehicle’s title, of any five or
more leased vehicles (as defined in CFR Section 577.4), as of the date of
notification by the manufacturer of the existence of a safety-related defect or
non-compliance with a Federal Motor Vehicle Safety Standard in one or more of
the leased motor vehicles.
OWNER RECALL
RESPONSE CARD:
The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no
longer own the vehicle, please help us update our records by completing the
“Vehicle Disposition Record” portion of the enclosed postage-free Notice of
Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/
COMPLAINTS:
PRE-NOTIFICATION
REMEDIES:
If your vehicle has not been repaired within a reasonable time after delivering it
to a Volvo Parts and Service Center, please contact:
Volvo Trucks North America
Vehicle Certification and Compliance
P.O. Box 26115
Greensboro, NC 27402-6115
[email protected]
If you still cannot obtain satisfaction, and your dealer or Volvo is unable to
remedy the defect without charge or within a reasonable amount of time, you
may file a complaint with:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or you may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:
1-800-424-9153) or go to http://www.safercar.gov.
If you have previously paid for repairs as a result of this issue, you may be
entitled to recovery of those expenses.
Submit copies of all documentation supporting your claim according to the rules
specified in the “General Plan for Reimbursement of Pre-notification Remedies”
provided in this mailing.
We regret any inconvenience this may cause to your operation, but hope you will appreciate our
sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible
product.
VOLVO TRUCKS NORTH AMERICA

**************************************************************************************************************

Volvo Trucks
Uptime
Page 1 of 1
© 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein,
is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic
version of this document..
Recall Alerts
Description of Defect:
Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell. With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
There have been no warranty claims, field reports, accidents or injuries reported with this issue.
Akasol will inspect all Generation 3 batteries produced by their Hazel Park, Michigan factory and installed on Volvo vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced.
Models/ Model Years Affected:
Certain 2020 to 2024 Volvo VNR Electric model vehicles manufactured from April 1, 2019 through April 10, 2023.
Vehicle Quantities:
Volvo 132 (125 US, 7 Canada)
Dealer’s Responsibility:
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Release Schedule:
• Vehicle list will be posted on the Trucks Dealer Portal April 24, 2023.
• Owner notification letters will be released on or before June 16, 2023.
• Repair Instruction will be released once they are available.
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at [email protected].
To:
Dealer Principals
Service Managers
Warranty Managers
Parts Managers
Region:
☒U.S.
☒CAN
Bulletin: SRA-V23-04
Date: April 24, 2023
Valid to: N/A
Action Required? ☒Yes ☐No
From:
Gerard Hones, Regulatory Specialist Government Reporting
Subject:
Safety Recall RVXX2304, Akasol Batteries

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-280
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America APR 24, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 125 Estimated percentage with defect : 13 %
Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant.
Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect :
Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to in- adequate process controls and detection of those defects. Identification of Any Warning
that can Occur : There are no warnings associated with this issue.
Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 Component Name 1 : Battery
Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer
Name : Akasol Inc.
Address : 1400 E. 10 Mile Road
Suite 15 Hazel Park Michigan 48030 Country : United States Chronology :
April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened.
April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect.
April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. Description of Remedy :
Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park
on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. How Remedy Component Differs from Recalled Component : Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA.
Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-280
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification
begin on June 16, 2023
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : JUN 16, 2023 – JUN 16, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-280
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America APR 19, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 117 Estimated percentage with defect : 13 %
Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant.
Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect :
Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to in- adequate process controls and detection of those defects. Identification of Any Warning
that can Occur : There are no warnings associated with this issue.
Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 Component Name 1 : Battery
Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer
Name : Akasol Inc.
Address : 1400 E. 10 Mile Road
Suite 15 Hazel Park Michigan 48030 Country : United States Chronology :
April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened.
April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect.
April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. Description of Remedy :
Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park
on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. How Remedy Component Differs from Recalled Component : Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA.
Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-280
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification
begin on June 16, 2023
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : JUN 16, 2023 – JUN 16, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-280
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America APR 25, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 125 Estimated percentage with defect : 13 %
Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant.
Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect :
Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to in- adequate process controls and detection of those defects. Identification of Any Warning
that can Occur : There are no warnings associated with this issue.
Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 Component Name 1 : Battery
Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer
Name : Akasol Inc.
Address : 1400 E. 10 Mile Road
Suite 15 Hazel Park Michigan 48030 Country : United States Chronology :
April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened.
April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect.
April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. The connection between this recall and previous recall 22V-705 is the same supplier (company) and one of the issues is the same (clip to coolant line) this latest. However the manufacturing sites are different. 22V705 Darmstadt Germany 23V280 Hazel Park Michigan USA and remedy is looking for more than just potentially loose coolant clip. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-280
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park
on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA.
Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan.
Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification
begin on June 16, 2023
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : JUN 16, 2023 – JUN 16, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-280
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America MAY 09, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 125 Estimated percentage with defect : 13 %
Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant.
Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect :
Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to in- adequate process controls and detection of those defects. Identification of Any Warning
that can Occur : There are no warnings associated with this issue.
Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 Component Name 1 : Battery
Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer
Name : Akasol Inc.
Address : 1400 E. 10 Mile Road
Suite 15 Hazel Park Michigan 48030 Country : United States Chronology :
April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened.
April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect.
April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. The connection between this recall and previous recall 22V-705 is the same supplier (company) and one of the issues is the same (clip to coolant line) this latest. However the manufacturing sites are different. 22V705 Darmstadt Germany 23V280 Hazel Park Michigan USA and remedy is looking for more than just potentially loose coolant clip. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-280
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park
on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA.
Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan.
Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification
begin on June 16, 2023
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : MAY 09, 2023 – MAY 09, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-280
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America NOV 01, 2023 NHTSA Recall No. : 23V-280 Manufacturer Recall No. : RVXX 2304 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 125 Estimated percentage with defect : 13 %
Vehicle Information : Vehicle 1 : 2020-2024 Volvo VNR Electric Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : The population of vehicles is battery electric vehicles equipped with Akasol Generation 3 batteries produced by their Hazel Park Michigan Plant.
Production Dates : APR 01, 2019 – APR 10, 2023 VIN Range 1 : Begin : 4V5W19DF0LN252154 End : 4V4WB9KN5PN624685 ✔ Not sequential Description of Defect :
Description of the Defect : Coolant Lines in battery pack may not be properly assembled and could result in the loss of coolant and a short in a battery cell.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : With a short in the battery cell there is a risk of a battery fire and subsequent vehicle fire.
Description of the Cause : Manufacturing defect(s) in the assembly of the battery packs due to in- adequate process controls and detection of those defects. Identification of Any Warning
that can Occur : There are no warnings associated with this issue.
Involved Components : Part 573 Safety Recall Report 23V-280 Page 2 Component Name 1 : Battery
Component Description : Battery, complete battery pack Component Part Number : 23364826 Supplier Identification : Component Manufacturer
Name : Akasol Inc.
Address : 1400 E. 10 Mile Road
Suite 15 Hazel Park Michigan 48030 Country : United States Chronology :
April 5, 2023 during product reviews of Akasol’s batteries at our manufacturing facilities and Akasol’s facilities, discrepancies related to battery assembly were detected and this information is brought to the Product Safety Working Group and a safety investigation is opened.
April 12, 2023 Product Safety Working Group meets and reviews findings from our factory and Akasol’s battery assembly operations and makes recommendation that this be raised to the product safety committee as potential product safety defect.
April 14, 2023 Product Safety Committee meets and determines a safety defect exists. April 19, 2023 573 Report Filed with NHTSA There have been no warranty claims, field reports, accidents or injuries reported with this issue. The connection between this recall and previous recall 22V-705 is the same supplier (company) and one of the issues is the same (clip to coolant line) this latest. However the manufacturing sites are different. 22V705 Darmstadt Germany 23V280 Hazel Park Michigan USA and remedy is looking for more than just potentially loose coolant clip. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-280
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Akasol will inspect all Generation 3 batteries produced by their Hazel Park
on our vehicles. If any manufacturing discrepancies are identified the batteries will be removed and replaced with batteries which do not have any discrepancies. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA.
Akasol Gen 3 batteries which have undergone additional screening and inspection by Akasol employees either in the field or at Akasol’s assembly plant in Hazel Park Michigan.
Currently these vehicles under our control in production are under a stop shipment pending correction. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on April 24, 2023 and owner notification
begin on June 16, 2023
Planned Dealer Notification Date : APR 24, 2023 – APR 24, 2023
Planned Owner Notification Date : MAY 09, 2023 – MAY 09, 2023
* NR – Not Reported

**************************************************************************************************************

SEOCONTENT-END