RVXX2306 – Power Cables May Not Be Tightened Properly – 2019-2023 Volvo VNR Electric

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June 4, 2023 NHTSA CAMPAIGN NUMBER: 23V401000

Power Cables May Not Be Tightened Properly

A relay that fails in the closed position will continue to power the cabin heater, overheating the relay and increasing the risk of a fire.

 

NHTSA Campaign Number: 23V401

Manufacturer Volvo Trucks North America

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 243

 

Summary

Volvo Trucks North America (Volvo Trucks) is recalling certain 2019-2023 VNR Electric vehicles. The power cables that connect to the windscreen heater relay may have a loose connection and cause the relay to fail.

 

Remedy

Dealers will tighten the power cable to relay connections, free of charge. Owner notification letters are expected to be mailed August 4, 2023. Owners may contact Volvo Trucks’ customer service at 1-800-528-6586. Volvo Trucks’ number for this recall is RVXX2306.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Description of Defect:

Insufficient torque on the power cables to relays may result in a relay failure which could continue to power the cabin heater. Relay failure and overheating could result in a vehicle fire.

There have been no warranty claims, field reports, accidents or injuries reported with this issue.

Vehicles will be recalled and the power cables to relays will be properly torqued.

 

Models/ Model Years Affected:

Certain 2020 to 2023 Volvo VNR Electric model vehicles manufactured from June 29, 2018 through October 19, 2022.

 

Vehicle Quantities:

246 (243 US, 3 Canada)

 

Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Release Schedule:

  • Vehicle list will be posted on the Trucks Dealer Portal June 9, 2023.
  • Owner notification letters will be released on or before August 4, 2023.
  • Repair Instruction will be released once they are available.

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.

 


Chronology :

March 2, 2023 Reliability and Quality report to Product Safety Working Group that they have had two cabin coolant heater relay failures which indicated the heater continued to stay powered and damaged the heater.

March 8, 2023 Product Safety Working Group opens an investigation and requests failed components from the field.

March 22, 2023 Engineering provides initial failure analysis results.

March 27, 2023 Product Safety Working Group reviews product safety investigation results and recommends supplier of the relay provide their input and asks for additional review of incidents and vehicle data.

May 15, 2023 Product Safety Working Group meets and recommends that this be brought to to the Product Safety Committee as a potential product safety defect.

May 30, 2023 The Product Safety Committee meets and decides that a product safety defect exists.

June 4, 2023 573 Report filed with NHTSA

There have been 2 field reports, and no accidents or injuries reported with this issue

 


5 Affected Products

Vehicle

MAKE MODEL YEAR
VOLVO VNRE 2019-2023

 


3 Associated Documents

Recall Acknowledgement

RCAK-23V401-8012.pdf 645.864KB

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Defect Notice 573 Report

RCLRPT-23V401-5033.PDF 215.221KB

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Volvo Trucks – Safety Recall Alert – June 2023

RCMN-23V401-0080.pdf 137.879KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V401&docType=RCL

 


 

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