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June 9, 2024 NHTSA CAMPAIGN NUMBER: 24V423000
Loss of Steering Control from Tie Rod Failure
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V423
Manufacturer Volvo Trucks
North America
Components STEERING
Potential Number of Units Affected 3
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2025 VN trucks. The tie rod assemblies may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the tie rod ends as necessary, free of charge. Owner notification letters are expected to be mailed July 5, 2024. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Truck’s number for this recall is RVXX2404.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
June 3, 2024 Volvo was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Volvo trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023 Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLVO | VN | 2025 |
2 Associated Documents
Recall 573 Report
RCLRPT-24V423-4182.PDF 213.74KB
Recall Acknowledgement
RCAK-24V423-4787.pdf 645.398KB
Latest Recalls Documents
- Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles..Fit Type: Universal Fit
- 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
- Ultra Durable Rod: Our tie rod drawing tools and adapters are all-steel forged and used for a long time. The flexible sliding collar on the sleeve's top can tightly fix the crowd feet adapters. It is compatible with 1/2" drive wrenches and helps you get the parts that ordinary wrenches cannot install; its knurled handle allows you to firm control at any time.
- Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
- Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- Tool 1: Toolwiz 3/8" Inner Tie Rod Tool turns tie rods easily. Able to remove the inner tie rod without removing the outer tie rod. Convenient tool for servicing inner tie rods to easily remove, repair & install
- Tool 1: Suitable for all standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3'' top and bottom components with both 9/16” nuts screwed on and tightened
- Tool 2: 1/2" Square drive tie rod removal tool by Toolwiz is suitable for tie rods between 27mm and 42mm in diameter. Easily removes inner tie rod ends without removing the rack and pinion
- Tool 2: Toolwiz Tie rod end remover tool is designed to universally fit for all vehicles and is compatible with Mercedes, Benz, BMW, Toyota, Honda, Ford, Nissan, etc.
- Strong Grip Force: The teeth of the inner tie rod tool firmly grip the tie rod as you insert a socket wrench or breaker bar and turn it as needed, No more trouble taking the inner tie rod off your rack and the pinion. Very sturdy and bites into the tie rod nicely
- Solid Construction -- Crafted from high-strength steel, this tie rod tool kit is built to last through frequent use, thickened tool wall to prevent it from breaking.
- Professional craftsmanship -- Precision sliding ring holds the crowfoot adapter tightly in place, the adapter will not bend during use. Tie rods fit snugly into the adapter and are centered on the tool.
- Easy Removal & Installation -- The heavy-duty steel inner tie rod tool allows removal and installation of inner tie rods without disassembling the rack and pinion for simplified maintenance. DO NOT USE IMPACT WRENCH.
- How to Use -- 1. Select the correct adapter and slip it over the inner tie rod. 2. slide the tube onto the tie rod. 3. Align the slot, then rotate the collar to lock the adapter in place. 4. Insert the 1/2" drive tool into the end hole and remove the tie rod.
- Popular Size Coverage -- 12pcs Crowfoot Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
- 13-PIECE TIE ROD SET: Orion Motor Tech's handy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion; its 12 crowfoot adapters cover the most commonly needed SAE & metric sizes—1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, & 42 mm—to get all your work done quickly and efficiently
- 1/2-INCH DRIVE: Our tie rod tool is compatible with 1/2" drive wrenches and helps you get at parts where normal wrenches just can't fit; 20 inches long, its knurled grip keeps you in total control at all times
- SUPERIOR DURABILITY: Constructed from AISI 1045 medium carbon steel coated with black oxide, this tie rod removal set boasts admirable strength and will give you corrosion-proof service for years to come
- WIDE APPLICATION: Orion Motor Tech's tie rod removal tools work with most domestic and import vehicles including cars, pickups, and SUVs
- QUICK ORGANIZATION: The custom-molded case keeps your tie rod tool and adapter set organized and easy to store or transport between jobs
- Inner Tie Rod Removal Kit: Used to safely and efficiently remove and install inner tie rods. Successfully remove and install inner tie rods without removing the rack and pinion. Suitable for most domestic and imported vehicles including cars, pickups and suv
- 12Pcs Crowfoot Adapters: The rod kit includes 12 crowfoot adapters, all of which are in the most common SAE and metric sizes: 1-3/16 ", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm and 42 mm. To get everything done quickly and efficiently to meet your needs
- 1/2 Inch Drive Durable Rod: Our drawbar tools are made of high quality steel, heat treated and coated with black oxide, which makes them extremely durable and resistant to damage. Compatible with a 1/2" drive wrench for easy operation. 20 "long, its knurled grip gives you full control at all times
- Easy to Use: First slide the adapter onto the flats of the lever, then rotate the collar to hold the fishtail fitting in place, and finally insert a 1/2" ratchet or impact spanner into the end hole. The inner lever can then be easily removed
- A Complete Set: This rod removal tool kit is a complete set that includes a rod, 12 adapters and a portable case. All tools are stored in this case, and fixed, easy to store and carry tools
- ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case
- HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms
- UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks
- PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool
- Perfect Sizes for Any Job: This tie rod and pitman arm adjusting tool set includes the following sizes: 3/4", 7/8", 1-1/8", 1-7/16", and 1-13/16". These sizes cover most tie rod adjustment needs, making your job quick and easy.
- 360° Rotation for Easy Adjustment: The unique design allows the tie rod adjusting sleeves to rotate 360 degrees, so you can get a firm grip even in tight spaces. This makes it easier to fine-tune the alignment using this front-end kit.
- Built to Last: Made from high-quality Cr-Mo steel, this tool set offers high strength, durability, and toughness. It’s designed to resist wear and handle heat well, ensuring long-lasting performance.
- Wide Compatibility: The set works with a 1/2-inch drive ratchet wrench, torque wrench, or breaker bar to adjust steering components. It fits most older domestic vehicles, trucks & SUVs, for a variety of applications, compatible with Chevy Ford Chrysler ect.
- Improve Your Vehicle’s Handling: Use this tie rod adjusting tool to quickly adjust steering components, solving issues like steering wheel wobble or uneven tire wear. With precise adjustments, you can extend tire life, improve steering response, and enhance overall vehicle handling.
- Covers Wide Vehicle Range: This tie rod end removal tool includes 12 SAE and metric crowfoot adapters to fit most cars, trucks, and SUVs, helping users tackle a wide range of steering systems with one versatile tool.
- No Rack Removal Required: Inner tire rod removal tool easily remove and install inner tie rods without disconnecting the rack and pinion, saving time and reducing the risk of damage during steering component replacement or repair.
- Durable, Precision Fit Adapters: Each crowfoot adapter is nickel-plated to resist wear and corrosion, ensuring a snug fit on tie rods and helping users apply consistent torque with confidence.
- Fits Tight Engine Bays: The 1/2" drive handle fits comfortably in confined spaces while delivering the strength needed for inner tie rod service on modern vehicles with limited clearance.
- Handles Large Tie Rods: The tierod end removal tool 2.125" handle diameter accommodates small passenger vehicles as well as heavy-duty tie rods found on full-size pickups and larger SUVs.
- This is a complete set of coverage, including five different SAE standard pieces. Forks are designed to interchange with either of the handles, making it easy to remove standard-size ball joints, tie rods, and pitman arms from a variety of cars and light trucks
- The 40# steel used in these premium tie rod removers has been forged and heat treated for greater strength and durability, and chrome-plated surfaces protects them from corrosion, extending their service life
- The knurled handles of these pitman arms separators provide sure grip for complete control of your work without slippage, and protect tool threads to extend tool lifetime and provide technician comfort
- Set includes: 1 * Track rod fork 11/16 ”, 1 * Ball joint fork 15/16 ”, 1 * Pitman arm fork 1-1/8 ”,1 * 7-7⁄8 knurled striking handle for use with conventional hammers, 1 * 6-31⁄32 " adapter handle for use with air hammer
- Tie rod removal tool set includes a sturdy blow-molded case for neat organization and rapid identification. It's a greater reach and penetration in places where space is limited and difficult to access
- [Perform Maintenance on Your Vehicle]: The ABN Master Inner Tie Rod Tool Removal 4-Piece Kit allows you to save time to make adjustments without removing the rack and pinion to access hard-to-reach tie rods
- [For Your Toolkit]: With its 1/2-inch square drive, this tie rod remover tool will work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
- [Fits Your Vehicle]: 1 3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1 5/16-inch adapter compatible with most rear wheel drive (RWD) and vehicles with racks and pinion power steering; 1 7/16-inch adapter compatible with most cars with saginaw in steering gear
- [Easy Storage]: No need to worry about tie rod end removal tool kit parts getting lost in your workshop; Heavy-duty 16.75 x 2.25 x 7.5 inch (42.5 x 5.7 x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
- [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-423
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Trucks North America JUN 09, 2024 NHTSA Recall No. : 24V-423 Manufacturer Recall No. : RVXX2404 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2025-2025 Volvo VN
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles built May 03, 2024 that may have been built with suspect tie rod ends. There are 3 Volvo VN Model Year 2025 impacted vehicles.
Production Dates : MAY 03, 2024 – MAY 03, 2024
VIN Range 1 : Begin : 4V4NC9EH4SN672170 End : 4V4NC9EH8SN672172 Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with front axle assemblies whose tie rod ends may have a ball stud with improper heat treatment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Failure of the ball stud could result in a sudden loss of steering control which increases the risk of a crash.
Description of the Cause : Front axle assembly supplier’s tier 2 mixed improperly hardened ball studs, resulting from experimental heat treatment process, with production-ready ball studs shipped to manufacturers. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 24V-423 Page 2 Component Name 1 : Axle Assembly Component Description : Front Component Part Number : 23057996 Supplier Identification : Component Manufacturer
Name : Dana Incorporated Address : 6515 Maumee Western
Maumee Ohio 43537
Country : United States Chronology :
June 3, 2024 Volvo was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Volvo trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023 Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed. There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. The remedy will consist of an inspection for the
impacted date range. Any suspect tie rod ends will be replaced. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedied component will have a properly heat treated ball stud. P/N 10036700 Tie Rod Assembly
An Internal Campaign was launched to correct vehicles in production June 5, 2024. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on June 12, 2024 and owner notification will begin on or before July 05, 2024.
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-423
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024 Planned Owner Notification Date : JUL 05, 2024 – JUL 05, 2024
* NR – Not Reported
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