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June 9, 2024 NHTSA CAMPAIGN NUMBER: 24V423000
Loss of Steering Control from Tie Rod Failure
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V423
Manufacturer Volvo Trucks
North America
Components STEERING
Potential Number of Units Affected 3
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2025 VN trucks. The tie rod assemblies may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the tie rod ends as necessary, free of charge. Owner notification letters are expected to be mailed July 5, 2024. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Truck’s number for this recall is RVXX2404.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
June 3, 2024 Volvo was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Volvo trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023 Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| VOLVO | VN | 2025 |
2 Associated Documents
Recall 573 Report
RCLRPT-24V423-4182.PDF 213.74KB
Recall Acknowledgement
RCAK-24V423-4787.pdf 645.398KB
Latest Recalls Documents
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- ใ12 Pcs Crowfoot AdaptersใThis inner tie rod removal tool Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
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- ใQuick OrganizationใThe Inner Tie Rod Tool Set are equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
- Professional front end service tool set makes it easy to separate pitman arms, tie rods, and ball joints without damage.
- Total 5 units tools are in different shapes and sizes, can remove even the most stubborn ball joints/ tie rods/ pitman arms.
- Made of heat-treated alloy steel, with great strength and durability, offering 1 year warranty.
- All tools were packed in a convenient ABS carrying case for easy storage and transportation.
- List: 1x ball joints separator, 2x C-shape small/ large pitman arms puller, 2x tie rods remover.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-423
The information contained in this report was submitted pursuant to 49 CFR ยง573
Manufacturer Name : Submission Date :
Volvo Trucks North America JUN 09, 2024 NHTSA Recall No. : 24V-423 Manufacturer Recall No. : RVXX2404 Manufacturer Information :
Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road
Greensboro NC 27409
Company phone : 800 528 6586
Population :
Number of potentially involved : 3
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2025-2025 Volvo VN
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles built May 03, 2024 that may have been built with suspect tie rod ends. There are 3 Volvo VN Model Year 2025 impacted vehicles.
Production Dates : MAY 03, 2024 – MAY 03, 2024
VIN Range 1 : Begin : 4V4NC9EH4SN672170 End : 4V4NC9EH8SN672172 Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with front axle assemblies whose tie rod ends may have a ball stud with improper heat treatment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Failure of the ball stud could result in a sudden loss of steering control which increases the risk of a crash.
Description of the Cause : Front axle assembly supplier’s tier 2 mixed improperly hardened ball studs, resulting from experimental heat treatment process, with production-ready ball studs shipped to manufacturers. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 24V-423 Page 2 Component Name 1 : Axle Assembly Component Description : Front Component Part Number : 23057996 Supplier Identification : Component Manufacturer
Name : Dana Incorporated Address : 6515 Maumee Western
Maumee Ohio 43537
Country : United States Chronology :
June 3, 2024 Volvo was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Volvo trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023 Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed. There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. The remedy will consist of an inspection for the
impacted date range. Any suspect tie rod ends will be replaced. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedied component will have a properly heat treated ball stud. P/N 10036700 Tie Rod Assembly
An Internal Campaign was launched to correct vehicles in production June 5, 2024. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on June 12, 2024 and owner notification will begin on or before July 05, 2024.
The information contained in this report was submitted pursuant to 49 CFR ยง573 Part 573 Safety Recall Report 24V-423
Page 3
The information contained in this report was submitted pursuant to 49 CFR ยง573 Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024 Planned Owner Notification Date : JUL 05, 2024 – JUL 05, 2024
* NR – Not Reported
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