Recall R10198: Software Upgrade – 2022-2023 Volvo

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Service and Parts Business Quality Bulletin TITLE: Recall R10198: Software Upgrade, Model Year 2022-2023 S60, V60, S90L, XC60, XC90 Long Range PHEV GROUP: 21 CAT/NO: R10198 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2022-10-26 STATUS DATE: 2022-10-26 Page 1 of 3 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2022 VOLVO CAR USA, LLC A. RECALL R10198 DESCRIPTION B. VEHICLES INVOLVED C. PORT VEHICLES if applicable D. PARTS INFORMATION/PARTS RETURN if applicable E. OWNER NOTIFICATION F. VEHICLES IN RETAILER INVENTORY G. RETAILER RESPONSIBILITY H. TECHNICIAN COMPETENCY REQUIREMENT I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE A. RECALL R10198 DESCRIPTION Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R10198 on certain model year 2022-2023 S60, V60, S90L, XC60 and XC90 long range PHEV vehicles. Volvo Cars Investigations have identified that the estimated cooling flow on the electrical drive (ED) cooling circuit is set to zero due to faulty software logic when max cooling is requested. When the estimated cooling flow is set to zero, the Inverter Generator Module will set available torque to zero and the combustion engine will not start. Loss of propulsion can occur, increasing the risk of a crash. The corrective action is to perform a Software Upgrade. A total of 15,674 U.S. and 1,185 Canadian vehicles are eligible for this recall. Page 2 of 3 2022-10-26 Quality Bulletin R10198 WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE BY COMPLETING A PDS SOFTWARE INSTALLATION OR R10198 SOFTWARE. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10198 ECM Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10198 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to [email protected]. C. PORT VEHICLES R10198 affected vehicles will not receive the latest software at the Port. It is the retailer’s responsibility to check vehicle eligibility prior to delivery. D. PARTS / PARTS RETURN No parts are required to be returned for this recall. Please review Parts Bulletin R10198 once available. E. OWNER NOTIFICATION An owner notification will be sent out in early December that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed. F. VEHICLES IN RETAILER INVENTORY New Vehicles in Retailer Inventory It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. 2022-10-26 Page 3 of 3 Quality Bulletin R10198 What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. G. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle. H. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is Quality/G0. I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE Recall R10198 claims should be submitted using the LONG FORM application only. Claim Type: R10198 Cause Code: 02 CSC Code: XW Main OP: 97826-2 Failed Part: 31483292 (XC90, XC60), 31472405 (S90L), 31493704 (S60,V60) Operation Number Repair Description Qty Labor Time 97826-2 Software downloading acc. To QB R10198 1 0.5 *Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date. Volvo will be manually marking R10198 completed when PDS and 2.0 software has been installed on an eligible vehicle and the vehicle is reported retail delivered.

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Service and Parts Business Parts Bulletin TITLE: Recall R10198: Software Upgrade S60, V60, S90L, XC60, XC90 Long Range PHEV MY 2022 – 2023 GROUP: 30 CAT/NO: R10198 CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2022-10-26 STATUS DATE: 2022-10-26 Page 1 of 1 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2022 VOLVO CAR USA, LLC Reference Bulletins: QB R10198 Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R10198 on certain model year 2022-2023 S60, V60, S90L, XC60 and XC90 long range PHEV vehicles. Volvo Cars Investigations have identified that the estimated cooling flow on the electrical drive (ED) cooling circuit is set to zero due to faulty software logic when max cooling is requested. When the estimated cooling flow is set to zero, the Inverter Generator Module will set available torque to zero and the combustion engine will not start. Loss of propulsion can occur, increasing the risk of a crash. The corrective action is to perform a Software Upgrade. A total of 15,674 U.S. and 1,185 Canadian vehicles are eligible for this recall. Part Number Description Qty 31483292 Total Upgrade XC90, XC60 1 31472405 Total Upgrade S90L 1 31493704 Total Upgrade S60, V60 1

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Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance October 24, 2022 Subject: Recall R10198 TO: All U.S. and Canadian Volvo Retailers NEW VEHICLES IN RETAILER INVENTORY ATTENTION: The software (SW) for this recall is available today, Monday October 24, 2022. At this time all long-range PHEV vehicles affected by this recall can be delivered provided that PDS SW is installed in the vehicle today or before delivery to the Customer. If vehicle was prepped for delivery before October 24, 2022, a total SW download must be performed before delivery. Affected vehicles are now marked and visible in the TIE system and QW90. It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability o n behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R10198 on certain model year 2022-2023 S60, V60, S90L, XC60 and XC90 long range PHEV vehicles. Volvo Cars Investigations have identified that the estimated cooling flow on the electrical drive (ED) cooling circuit is set to zero due to faulty software logic when max cooling is requested. When the estimated cooling flow is set to zero, the Inverter Generator Module will set available torque to zero and the combustion engine will not start. Loss of propulsion can occur, increasing the risk of a crash. The corrective action is to perform a Software Upgrade. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Volvo Car USA LLC Page 1 of 2 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 A total of 15,674 U.S. and 1,185 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed:  Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10198 ECM Upgrade” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10198 has not been completed. Eligibility can also be confirmed in TIE.  Recall R10198 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers’ affected vehicles, please send an e-mail with your retailer code to [email protected]. PORT DELIVERED VEHICLES/NEW VEHICLE INVENTORY R10198 affected vehicles will not receive the latest software at the Port. It is the retailer’s responsibility to check vehicle eligibility prior to delivery. OWNER NOTIFICATION An owner notification will be sent out in early December that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed if they choose not to accept the over-the-air (OTA) download. PARTS / PARTS RETURN No parts are required to be returned for this recall. Please review Parts Bulletin R10198 once available. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have any questions about this recall or any other field service action, please send an e-mail with your retailer code to [email protected]. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 [email protected]

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SAFETY RECALL NOTICE VOLVO CAR USA LLC PO Box 3757, Highland Park, Ml 48203-9984 111111111111111111111111111111111111111111111111111111 1 PRESORT FIRST-CLASS U.S. POSTAGE PAID VOLVO CAR Volvo A. Owner 13245 Main St. IMPORTANT SAFETY RECALL INFORMATION Any City, US 12345-6789 hi 111II 1111111111111111111 lhl1 lll1h11111l1l 1ll1I 11II 1111111111 December 9, 2022 IMPORTANT SAFETY RECALL mis NOTICE APPLIES TO YOUR VEffiCLE, VIN: Dear Volvo A. Owner, 0 u .. s.0opa11rnont o<TlaNpona!’on Issued inAccordance with Federal Law ■NHTSA \HTSA RECALL 22V-793 This notice is sent to you in accordance with the requi rements of the National Traffic and I\ lotor Vehicle Safety Act. Volvo Car USA LLC on behalf of Volvo Car Group. have decided that a ddect. which relates to motor vehicle safety, ex ists in cenain model year 2022-2023 60 series and 90 series long range PH f-::V vehicles. The reason for Reca ll R10198: l\n electronic control modu le (ECM) software error may prevent the combustion engine from starting. causing loss of power to the whee ls increasing the risk of a crash . Reca ll action: R1 0198: The correc tive action is to perfo rm a Softwa re Upgrade. free of charge. The release of this software ,vi ii not be available via over-the-a ir (OT/\) for your vehicle unti l midDecemher. HoweYer. you can stil l have this software upgrade performed at your au thori7ed Volvo retailer. Please contact your authorized Volvo retailer to schedule an appointment for the repair to he completed. This procedure will be comp leted at no cost and can take up to one hour to complete. however due to service schedul ing your Volvo retailer may require your vehicle for a longer period. If you no longer own the vehicle described in th is lener, please help us to update our records by sending us the updated owner info rmation. Please refer to our contact information in this letter. Please amtact: U you have any questions, please contact your Volvo retai ler. lf your retailer is unabk lo answer your questions, p lease contact Volvo Cu:,tomer Care Center: 1800 Volvo Place Mahwah, NJ 07430 Or by phone at 1-800-45~- I 552, 24 hours a day, 7 days a week. You may a lso contact us by going to http:, /vo I vocars us, support. We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. lf you are unable to have this procedure performed without charge, and within a reasonable pe1iod of time, you may contact the N HTSA Administrator at: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590 Or you can call the toll-free Vehicle Safety Hotline at l-888-327-4236 (TTY: l-800-424-9153). You may also go to their website, http ://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must fmward a copy of this notice to the lessee within ten days. To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https :/ /www.voIvocars.com/us/v/ own/rec al I B I!] . . Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible. Sincerely, Vincent D’ Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance l-800-458-1552

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-793 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Car USA, LLC Submission Date : APR 04, 2023 NHTSA Recall No. : 22V-793 Manufacturer Recall No. : R10198 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 15,674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs. Production Dates : APR 26, 2021 – SEP 29, 2022 VIN Range 1 : Begin : 7JRH60FZ7NG178091 End : 7JRH60FA0PG225250 ✔ Not sequential Vehicle 2 : 2022-2023 Volvo V60 Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs. Production Dates : MAR 25, 2021 – OCT 05, 2022 VIN Range 1 : Begin : YV1H60EP0N1487073 End : YV1H60EP9P1529744 ✔ Not sequential Part 573 Safety Recall Report 22V-793 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Volvo S90L Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs. Production Dates : APR 26, 2021 – OCT 08, 2022 VIN Range 1 : Begin : LVYH60AT8NP265847 End : LVYH60AA7PP320869 ✔ Not sequential Vehicle 4 : 2022-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs Production Dates : MAR 23, 2021 – OCT 05, 2022 VIN Range 1 : Begin : YV4H60DM3N1005318 End : YV4H60DN1P1267494 ✔ Not sequential Vehicle 5 : 2022-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs Production Dates : MAR 25, 2021 – OCT 08, 2022 VIN Range 1 : Begin : YV4H60CL3N1819302 End : YV4H60CA7P1934230 ✔ Not sequential Description of Defect : Description of the Defect : The estimated cooling flow on the electrical drive (ED) cooling circuit is set to zero due to faulty software logic when max cooling is requested. When the estimated cooling flow is set to zero, the Inverter Generator Module will set available torque to zero and the combustion engine will not start. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Customers may experience loss of propulsion, increasing the risk of a crash. Description of the Cause : The software logic on the estimated cooling flow sets to zero on the electrical drive (ED) cooling circuit when max cooling is requested. Part 573 Safety Recall Report 22V-793 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : If issue occurs customer will experience message in dim (Propulsion System Service Required) at start, customer can start/drive the car on electric propulsion. When any criteria for combustion engagements is fulfilled, second warning will appear (turtle in DIM and speed limited to 75 km/h). If customer ignores visual and mechanical warnings, vehicle will display “stop safely” and loose electric propulsion as high voltage battery is depleted. Involved Components : Component Name 1 : Electronic Control Module (ECM) Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Volvo Car Corporation Address : Gunnar Engellaus Väg 8 Gothenburg Foreign States 418 78 Country : Sweden Chronology : Condition considered as critical by Critical Concern Management Team 10.13.2022; Field Service Action decision confirmed by Volvo Car Corporation 10.19.2022; Condition was detected by Market; Number of vehicles reports with the condition reported to Volvo Cars from National Sales Company 39; Total number of cars included in Vehicle Reports concerning this condition 39; Implementation of date of Field Service Action 10.24.2022. During the summer of 2022 Volvo Cars receives reports with various symptoms such as no start and different DIM messages (E.g., reduced performance, charging issues etc.), a preliminary investigation was initiated and on August 22nd Volvo engineers were able to re-create the issue and have a log-file recorded. During the preliminary investigation, the estimated coolant flow issue was identified as a potential root cause and on 12th of September the connection to the customer symptoms was verified. On 28th of September the potential issue was presented to the Critical Concern Management Team (CCMT), who decided to continue the investigation within the Critical Concern Action Process (CCAP), during the investigation it was concluded that cases of stalling were also related to the concern. The concern was then presented to CCMT who determined the issue as critical and decided to start a recall preparation on 12th of October. On 19th of October CCMT decided to launch the recall on all concerned vehicles worldwide. Part 573 Safety Recall Report 22V-793 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All vehicles will be covered under the manufacturer’s warranty. To remedy the concerned vehicles Volvo Cars will update the Electronic Control Module (ECM) software. How Remedy Component Differs from Recalled Component : Change of software. Release of new software, 2022-10-17. Identify How/When Recall Condition was Corrected in Production : New software was introduced in production 2022-10-17 Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : OCT 20, 2022 – OCT 20, 2022 Planned Owner Notification Date : DEC 08, 2022 – DEC 08, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-793 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Car USA, LLC Submission Date : OCT 20, 2022 NHTSA Recall No. : 22V-793 Manufacturer Recall No. : R10198 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 15,674 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs. Production Dates : APR 26, 2021 – SEP 29, 2022 VIN Range 1 : Begin : 7JRH60FZ7NG178091 End : 7JRH60FA0PG225250 ✔ Not sequential Vehicle 2 : 2022-2023 Volvo V60 Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs. Production Dates : MAR 25, 2021 – OCT 05, 2022 VIN Range 1 : Begin : YV1H60EP0N1487073 End : YV1H60EP9P1529744 ✔ Not sequential Part 573 Safety Recall Report 22V-793 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2023 Volvo S90L Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs. Production Dates : APR 26, 2021 – OCT 08, 2022 VIN Range 1 : Begin : LVYH60AT8NP265847 End : LVYH60AA7PP320869 ✔ Not sequential Vehicle 4 : 2022-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs Production Dates : MAR 23, 2021 – OCT 05, 2022 VIN Range 1 : Begin : YV4H60DM3N1005318 End : YV4H60DN1P1267494 ✔ Not sequential Vehicle 5 : 2022-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The Estimated cooling flow on the electric drive (ED) cooling circuit has a new concept introduced with the longer range PHEV. The recall only affects the longer ranger PHEVs Production Dates : MAR 25, 2021 – OCT 08, 2022 VIN Range 1 : Begin : YV4H60CL3N1819302 End : YV4H60CA7P1934230 ✔ Not sequential Description of Defect : Description of the Defect : The estimated cooling flow on the electrical drive (ED) cooling circuit is set to zero due to faulty software logic when max cooling is requested. When the estimated cooling flow is set to zero, the Inverter Generator Module will set available torque to zero and the combustion engine will not start. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Customers may experience loss of propulsion, increasing the risk of a crash. Description of the Cause : The software logic on the estimated cooling flow sets to zero on the electrical drive (ED) cooling circuit when max cooling is requested. Part 573 Safety Recall Report 22V-793 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : If issue occurs customer will experience message in dim (Propulsion System Service Required) at start, customer can start/drive the car on electric propulsion. When any criteria for combustion engagements is fulfilled, second warning will appear (turtle in DIM and speed limited to 75 km/h). If customer ignores visual and mechanical warnings, vehicle will display “stop safely” and loose electric propulsion as high voltage battery is depleted. Involved Components : Component Name 1 : Electronic Control Module (ECM) Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Volvo Car Corporation Address : Gunnar Engellaus Väg 8 Gothenburg Foreign States 418 78 Country : Sweden Chronology : Condition considered as critical by Critical Concern Management Team 10.13.2022; Field Service Action decision confirmed by Volvo Car Corporation 10.19.2022; Condition was detected by Market; Number of vehicles reports with the condition reported to Volvo Cars from National Sales Company 39; Total number of cars included in Vehicle Reports concerning this condition 39; Implementation of date of Field Service Action 10.24.2022. During the summer of 2022 Volvo Cars receives reports with various symptoms such as no start and different DIM messages (E.g., reduced performance, charging issues etc.), a preliminary investigation was initiated and on August 22nd Volvo engineers were able to re-create the issue and have a log-file recorded. During the preliminary investigation, the estimated coolant flow issue was identified as a potential root cause and on 12th of September the connection to the customer symptoms was verified. On 28th of September the potential issue was presented to the Critical Concern Management Team (CCMT), who decided to continue the investigation within the Critical Concern Action Process (CCAP), during the investigation it was concluded that cases of stalling were also related to the concern. The concern was then presented to CCMT who determined the issue as critical and decided to start a recall preparation on 12th of October. On 19th of October CCMT decided to launch the recall on all concerned vehicles worldwide. Part 573 Safety Recall Report 22V-793 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All vehicles will be covered under the manufacturer’s warranty. How Remedy Component Differs from Recalled Component : Change of software. Release of new software, 2022-10-17. Identify How/When Recall Condition was Corrected in Production : New software was introduced in production 2022-10-17 Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : OCT 20, 2022 – OCT 20, 2022 Planned Owner Notification Date : DEC 08, 2022 – DEC 08, 2022 * NR – Not Reported

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