Recall R10198: Software Upgrade – 2022-2023 Volvo

October 20, 2022 NHTSA CAMPAIGN NUMBER: 22V793000

Loss of Drive Power

The vehicle may lose drive power as the high voltage battery is depleted, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V793

Manufacturer Volvo Car USA, LLC

Components ENGINE AND ENGINE COOLING

Potential Number of Units Affected 15,674

 

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.

 

Remedy

Dealers will update the ECM software, free of charge. Owner notification letters are expected to be mailed December 8, 2022. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10198.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volvo has a Recall

 


RECALL R10198 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group has decided to launch Recall R10198 on certain model year 2022-2023 S60, V60, S90L, XC60 and XC90 long range PHEV vehicles.

Volvo Cars Investigations have identified that the estimated cooling flow on the electrical drive (ED) cooling circuit is set to zero due to faulty software logic when max cooling is requested. When the estimated cooling flow is set to zero, the Inverter Generator Module will set available torque to zero and the combustion engine will not start. Loss of propulsion can occur, increasing the risk of a crash.

The corrective action is to perform a Software Upgrade.

A total of 15,674 U.S. and 1,185 Canadian vehicles are eligible for this recall.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible.

 

PARTS / PARTS RETURN

No parts are required to be returned for this recall. Please review Parts Bulletin R10198 once available.

 

OWNER NOTIFICATION

An owner notification will be sent out in early December that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed.

 


Chronology :

Condition considered as critical by Critical Concern Management Team 10.13.2022; Field Service Action decision confirmed by Volvo Car Corporation 10.19.2022; Condition was detected by Market; Number of vehicles reports with the condition reported to Volvo Cars from National Sales Company 39; Total number of cars included in Vehicle Reports concerning this condition 39; Implementation of date of Field Service Action 10.24.2022.

During the summer of 2022 Volvo Cars receives reports with various symptoms such as no start and different DIM messages (E.g., reduced performance, charging issues etc.), a preliminary investigation was initiated and on August 22nd Volvo engineers were able to re-create the issue and have a log-file recorded.

During the preliminary investigation, the estimated coolant flow issue was identified as a potential root cause and on 12th of September the connection to the customer symptoms was verified.

On 28th of September the potential issue was presented to the Critical Concern Management Team (CCMT), who decided to continue the investigation within the Critical Concern Action Process (CCAP), during the investigation it was concluded that cases of stalling were also related to the concern.

The concern was then presented to CCMT who determined the issue as critical and decided to start a recall preparation on 12th of October. On 19th of October CCMT decided to launch the recall on all concerned vehicles worldwide.

 


10 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO S60 2022-2023
VOLVO S90 2022-2023
VOLVO V60 2022-2023
VOLVO XC60 2022-2023
VOLVO XC90 2022-2023

 


5 Associated Documents

Remedy Instructions and TSB

RCRIT-22V793-3372.pdf 603.109KB

RCRIT-22V793-3372

 


Recall Acknowledgement

RCAK-22V793-5392.pdf 646.194KB

RCAK-22V793-5392

 


Remedy Instructions and TSB

RCRIT-22V793-0547.pdf 564.817KB

RCRIT-22V793-0547

 


Defect Notice 573 Report

RCLRPT-22V793-1825.PDF 217.667KB

RCLRPT-22V793-1825

 


Volvo Car – Retailer Letter – October 2022

RCMN-22V793-1640.pdf 433.502KB

RCMN-22V793-1640

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V793&docType=RCL

 


 

WELCOME TO VIDA

VIDA stands for “Vehicle Information and Diagnostics for Aftersales”. A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.

The wiring schematics for MY’s 1994-2016 * are available as separate online PDF type subscription products.

*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.

If you are outside the United States or Canada go to: https://workshopsupportguide.volvocars.biz/home.aspx

 


VOLVOTECHINFO.COM WEBSITE

Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username – it is linked to your VIDA account. If you purchased a subscription two years ago, your company already has a VTI Username (and corresponding VIDA account). Make sure you are logging onto this website with that same Username.

** Volvo Tech Info and VIDA are two separate systems. You will have TWO distinct ID s.

When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.

Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder’s bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.

If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.

 


DiCE Information

Pirated DiCE products are becoming increasingly common. These units are mostly available from aftermarket sources and websites. These units commonly cost between one half to two thirds the Volvo price, sometimes including an illegal version of VIDA. Technically, the units are of much less quality and they have been proven to introduce diagnostics and fault tracing issues, as well as new problems into the vehicle. All of which will result in repair delays and customer dissatisfaction.

Most importantly, Volvo will not provide support to customers using these units. Volvo can only support DiCE tools manufactured to our standards from Bosch or those based on J2534-2 certifications.

 


Vehicle Communication Tools

NOTE

XC90 (16-) reference SMB 00-337. All older vehicles can still use DiCE or J2534.

A vehicle communication tool transfers data from a VIDA workstation to the correct receiver in the vehicle.

VIDA supports DiCE and J2534 devices. Volvo Car Corporation recommends DiCE for vehicle communication with D2 and GGD protocol-based vehicles.

 

DiCE

DiCE uses a Bluetooth connection to transfer information between VIDA and the vehicle. A USB cable can be used as an alternative to the Bluetooth connection.

Please note that no third party Bluetooth dongles can be used with DiCE, only Volvo Cars DiCE equipment can be used.

 

Multiple DiCEs

It is possible to connect more than one DiCE to VIDA and download software to as many as three vehicles in parallel and have one vehicle in the diagnostic workflow at the same time. One VIDA workstation with four DiCEs can thus handle four vehicles simultaneously.

 

J2534 devices

For all vehicles with model year 2004 and later, equipped with OBD and reprogramming capability, manufacturers shall comply with SAE J2534. There are two different versions of J2534:

  • J2534-1 can be used to download software to vehicles from, and Including, model year 2004. J2534-1 manages software to control modules on CAN HS (Controller Area Network High Speed) that are emission related.

 

J2534-1 cannot be used for diagnostics.

  • J2534-2 manages software download to control modules on both CAN HS and CAN MS (Controller Area Network Middle Speed).

The hardware used to validate VIDA’s compliance with J2534 can be purchased separately from third-party suppliers. Validation has been done using the following J2534 pass-thru devices:

  • J2534-1: Actia Passthru+ XS and carDAQ2534.

For more information regarding these devices, please contact the respective manufacturer.

 


  • J2534 Programming Interface Tools

 

Recall R10198: Software Upgrade - 2022-2023 Volvo » small light CarDAQ-Plus 3 Diagnostic Code Reader and J2534 Programming Tool
Recall R10198: Software Upgrade - 2022-2023 Volvo » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Recall R10198: Software Upgrade - 2022-2023 Volvo » small light Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
Recall R10198: Software Upgrade - 2022-2023 Volvo » small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
Recall R10198: Software Upgrade - 2022-2023 Volvo » small light Autel (AULMF2534) MaxiFlash Pro
Recall R10198: Software Upgrade - 2022-2023 Volvo » small light Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

volvotechinfo.com

 


 

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Last update on 2022-11-09 / Affiliate links / Images from Amazon Product Advertising API

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