Alternator Belt May Overheat Seized Bearing – 2020 Volvo 9700

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NHTSA SAFETY RECALL #22V-222 May 2022 «customer» «add» «po» «city», «st» «zip» «pays» IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 to 2022 Volvo 9700 vehicles. Covered Vehicles Model Name Model Year Volvo 9700 Coaches 2020-2022 DEFECT DESCRIPTION Upon the failure of an alternator front bearing, the robust alternator belt may continue to turn the alternator bearing even after the failure. SAFETY RISK If the alternator belt continues to turn the front bearing, it could overheat causing a local fire. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE Noise coming from alternator front bearing. INTERIM NOTICE We are currently preparing the remedy. We will notify you again when the parts become available. REMEDY PROGRAM Prevost will change the defective belts for polyester belts free of charge (parts and labor) for the affected customers. New parts are expected to be available on August 2022. A notice informing customers how to proceed to get the new parts will be sent once parts become available. Timelines may change based on supply chain improvements or challenges. We are submitting this recall report to fulfill 49CFR573/577 requirements related to regulatory noncompliance and ensure proper traceability. According to our records, you are the registered owner of the following vehicles involved in this safety recall «groupe»-«code»: «VIN1» «VIN5» «VIN9» «VIN13» «VIN17» «VIN21» «VIN25» «VIN29» «VIN33» «VIN37» «VIN41» «VIN45» «VIN49» «VIN53» «VIN57» «VIN61» «VIN65» «VIN69» «VIN73» «VIN77» «VIN81» «VIN85» «VIN89» «VIN93» «VIN97» «VIN101» «VIN2» «VIN6» «VIN10» «VIN14» «VIN18» «VIN22» «VIN26» «VIN30» «VIN34» «VIN38» «VIN42» «VIN46» «VIN50» «VIN54» «VIN58» «VIN62» «VIN66» «VIN70» «VIN74» «VIN78» «VIN82» «VIN86» «VIN90» «VIN94» «VIN98» «VIN102» «VIN3» «VIN7» «VIN11» «VIN15» «VIN19» «VIN23» «VIN27» «VIN31» «VIN35» «VIN39» «VIN43» «VIN47» «VIN51» «VIN55» «VIN59» «VIN63» «VIN67» «VIN71» «VIN75» «VIN79» «VIN83» «VIN87» «VIN91» «VIN95» «VIN99» «VIN103» «VIN4» «VIN8» «VIN12» «VIN16» «VIN20» «VIN24» «VIN28» «VIN32» «VIN36» «VIN40» «VIN44» «VIN48» «VIN52» «VIN56» «VIN60» «VIN64» «VIN68» «VIN72» «VIN76» «VIN80» «VIN84» «VIN88» «VIN92» «VIN96» «VIN100» «VIN104» WHAT YOU NEED TO DO We appreciate your patience while we are waiting for the parts. You will receive a second owner notification when the parts become available. NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. For purposes of this Notice, the terms: Leased motor vehicle means any motor vehicle that is leased to a person for a term of at least four months by a lessor who has leased five or more vehicles in the twelve months preceding the date of notification by the vehicle manufacturer of the existence of a safety-related defect or noncompliance with a Federal motor vehicle safety standard in the motor vehicle. Lessor means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in 49 CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. Lessee means a person who is the lessee of a leased motor vehicle as defined in this section. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within 60 days of the owners first tender to obtain repair following the earliest remedy program repair date mentioned above. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

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INFORMATION REDACTED PURSUANT TOTHE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.552(8)(6) Revision A APPLICATION SAFETY RECALL SR22-83A DATE : September 2022 SECTION : 06 ELECTRICAL SUBJECT: 9700 AL TERNA TOR BELT REPLACEMENT Clarification for polyester belts quipped vehicles 10-21 -2022 NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service I Warranty tab of Prevost website . . T . lliiilli – —-~ Model VIN _f -:s Volvo 9700 Coaches. Model Year: 2020 – 2022 From 3CET2V92X,b-up to 3CET2W425!i-incl. With Remy 55$ alternators only This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. DESCRIPTION ‘ On vehicles affected by this recall, the heavy duty alternator belt (with aramid cord reinforcement) may continue to turn the alternator pulley after an alternator bearing failure. If the pulley continues to turn, it could lead to front bearing overheat. Therefore, the heavy duty aramid belt must be replaced by a polyester belt as needed following the interchange table provided. Before reinstalling the polyester belt, the alternators front bearing must be inspected for damage and the alternator(s) replaced as needed. Please take note that only the vehicles equipped with a Remy 55S 250 amp alternators are affected by this bulletin. MATERIAL Prevost Part Belt Type Prevost Part Number Number Application OLD NEW 23577315 BELT, POLY V 8PK1410 505611 Volvo 9700 Writer: mg SR22-05A Page2/7 0the r oa rt s th a t mav b e requ.ir e d l Part No. I Description … Qty .. 560720 Remy 55S alternator 24V-250A As req. (Volvo 23507227) NOTE Material can be obtained through regular channels. SAFETY PRECAUTIONS • Eye protection should always be worn when working in a shop. • Rules for Personal Protection Equipment should always be respected. Wear your PPE including but not limited to the following: Safety First! PROCEDURE & DANGER Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button. On Commuter type vehicles, set the battery master switch (master cut-out) to the OFF position. Lockout & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy. Writer: mg NOTE Aramid reinforced cord belt (left) vs new polyester cord belt (right). SR22-05A Page3/7 Proceed to the belts replacement and bearings inspection following1 the instruction in the recall video bellow. NOTE Prevost vehicles shown in the video. Follow the same basic procedure to inspect an replace parts (as necessary) on the Volvo 9700 coaches LINK TO THE VIDEO : https://youtu.be/SnZYD2gYkCw Writer: mg Resume of the most common installations. 1. Remove the AC compressor belt. ‘ ‘ M~ i ( ! , –\\,~ ‘,,\11 ”,\ \ \\ \; !} Ir I~ ‘\ , ~ ,:;.,-el I , _’ ~ “‘ “~•–j ~~~~,::: ‘- ~. \ 2. Remove the water pump belt. 3. Remove the alternator belt. • Apply torque clockwise to the tensioner ( 1 ). • Insert locking pin (2). ~ ~ <\_. • –;:;.”‘). ✓-… -~,~ – ~- <P~ “‘ ~’:; \j \~ I.– , ~ ~\ ‘ ,\ :1 Writer: mg SR22-05A Page4/7 SR22-05A Page5 / 7 4. Spin all alternators and make sure no bearing noises are coming from the alternator(s). Replace alternator(s) as needed (Only OEM Remy alternator(s) with noisy bearings are covered by this safety recall; See OEM Remy Alternator Identification below). NOTE As a good practice, spin all idlers and tensioners and make sure no bearing noises are heard and replace the bearing(s) as required (idler & tensioner are not part of this safety recall unless covered by std vehicle warranty – Std warranty process must be used to claim these parts). 5. Inspect the alternator belt (refer to the picture above). • If the belts are polyester reinforced reinstall them. • If the belt is reinforced with aramid cords, complete the inspection and replace it with a new polyester belt (see interchange table). 6. Reverse the procedure to reinstall the other belts on the vehicle. OEM REMY AL TERNA TOR /DENT/FICA TION REMY 55S 250AMP “‘ i … s9:i1 111 11U11 I . tiiUH.1111,1 – REMY 55S Alternator will have a Delco-Remy identification plate riveted to the body as well as a bar code sticker next to the ground stud as shown. PARTS DISPOSITION All replaced parts must be returned to Prevost according to the Return Shipping Instructions available on www.prevostcar.com (under service / warranty section) for full reimbursement. A copy of the warranty claim form must be enclosed with the shipment. WARRANTY Writer: mg SR22-05A Page6/7 This modification is covered by Prevost’s normal warranty. We will reimburse you the belts and 3/4 hour (0.75) of labor for the inspection and belt replacement upon receipt of a completed A.FA We will also reimburse you the parts and two hour(s) (2.0) of labor for each defective OEM alternator. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select “Safety Recall SR22-83 “. Should you only wish to close the safety recall (without reimbursement), fill-in the “Safety Recall Certification Sheet” provided with this bulletin and return it to our warranty department by Email at prevost.warranty@volvo.com. OTHER VBC Bulletin N/A Fail Code 06.01 Defect Code 09 Syst.Cond R Causal Part 23577315 Writer: mg Access all our Service Bulletins on http://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone. E-mail us at technicalpublications prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail. VEHICLE SERIAL NUMBER: PERFORMED BY -El =49 • J;- —Ji i Safety Re cal I Certification Sheet (Ref: SR22-83) I I I I I I I I I OWNER/OPERA TOR ‘ We hereby certify that Safety Recall Instructions with regard to Safety Recall SR22-83 have been performed. Name: Name: Addr: Addr: I Phone: Phone: . Fax: Fax: Signature : Signature: Date: I Date: If the information mentioned above is incorrect or you are not the owner of this vehicle anymore, please fill this section and return to sender. NEW OWNER: BUSINESS: ADDRESS (including County): TELEPHONE: FAX: Please return this completed document with your A.F.A. form Writer: mg I

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US recall notif letter PREVOST SAFETY RECALL SR22-83 NHTSA SAFETY RECALL #22V-222 December 2022 «customer» «add» «po» «city», «st» «zip» USA IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 to 2022 Volvo 9700 vehicles. Covered Vehicles Model Name Model Year Volvo 9700 Coaches 2020-2022 DEFECT DESCRIPTION Upon the failure of an alternator front bearing, the robust alternator belt may continue to turn the alternator bearing even after the failure. SAFETY RISK If the alternator belt continues to turn the front bearing, it could overheat causing a local fire. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE Noise coming from alternator front bearing. US recall notif letter REMEDY PROGRAM Prevost has released a repair procedure and the parts are available to remedy the affected vehicle population. Prevost will replace the defective belts for polyester belts free of charge (parts and labor) for the affected customers. According to our records, you are the registered owner of the following vehicles involved in this safety recall SR22-83 : «VIN1» «VIN5» «VIN9» «VIN13» «VIN17» «VIN21» «VIN25» «VIN29» «VIN33» «VIN37» «VIN2» «VIN6» «VIN10» «VIN14» «VIN18» «VIN22» «VIN26» «VIN30» «VIN34» «VIN38» «VIN3» «VIN7» «VIN11» «VIN15» «VIN19» «VIN23» «VIN27» «VIN31» «VIN35» «VIN39» «VIN4» «VIN8» «VIN12» «VIN16» «VIN20» «VIN24» «VIN28» «VIN32» «VIN36» «VIN40» WHAT YOU NEED TO DO Please make an appointment to your nearest Prevost Service Center and refer to Safety Recall SR22-83 to have the vehicle inspected and the belts replaced as required. Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR22-83 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/ The time to inspect and repair your vehicle will vary depending on the vehicle belt configuration. PART AND LABOR CLAIM Prevost will reimburse you as described in SR22-83 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. PRE-NOTIFICATION REMEDIES If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the US recall notif letter reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov US recall notif letter We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

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US recall notif letter PREVOST SAFETY RECALL SR22-83 NHTSA SAFETY RECALL #22V-222 September 2022 «customer» «add» «po» «city», «st» «zip» USA IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2020 to 2022 Volvo 9700 vehicles. Covered Vehicles Model Name Model Year Volvo 9700 Coaches 2020-2022 DEFECT DESCRIPTION Upon the failure of an alternator front bearing, the robust alternator belt may continue to turn the alternator bearing even after the failure. SAFETY RISK If the alternator belt continues to turn the front bearing, it could overheat causing a local fire. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE Noise coming from alternator front bearing. US recall notif letter REMEDY PROGRAM Prevost has released a repair procedure and the parts are available to remedy the affected vehicle population. Prevost will replace the defective belts for polyester belts free of charge (parts and labor) for the affected customers. According to our records, you are the registered owner of the following vehicles involved in this safety recall SR22-83 : «VIN1» «VIN5» «VIN9» «VIN13» «VIN17» «VIN21» «VIN25» «VIN29» «VIN33» «VIN37» «VIN2» «VIN6» «VIN10» «VIN14» «VIN18» «VIN22» «VIN26» «VIN30» «VIN34» «VIN38» «VIN3» «VIN7» «VIN11» «VIN15» «VIN19» «VIN23» «VIN27» «VIN31» «VIN35» «VIN39» «VIN4» «VIN8» «VIN12» «VIN16» «VIN20» «VIN24» «VIN28» «VIN32» «VIN36» «VIN40» WHAT YOU NEED TO DO Please make an appointment to your nearest Prevost Service Center and refer to Safety Recall SR22-83 to have the vehicle inspected and the belts replaced as required. Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR22-83 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/ The time to inspect and repair your vehicle will vary depending on the vehicle belt configuration. PART AND LABOR CLAIM Prevost will reimburse you as described in SR22-83 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. PRE-NOTIFICATION REMEDIES If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the US recall notif letter reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov US recall notif letter We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-222 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Bus Corporation Submission Date : APR 12, 2022 NHTSA Recall No. : 22V-222 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Volvo Bus Corporation Address : SE-405-08 GOTHENBURG, SWEDEN 00 000000 Company phone : 999 Population : Number of potentially involved : 47 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Volvo 9700 DOT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was identified based on the introduction to production of new belt for a new alternator. Production Dates : JUN 26, 2019 – OCT 06, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Rigid alternator belts could induce a thermal event in case of failure on the alternator front bearing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When alternator’s front bearing fails, it could overheats causing a local thermal event. Volvo has not received any report of thermal event related to this issue. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : New and more resistant belts were installed on MY2019 and later vehicles. With this new type of belts, in event of alternator front bearing seize, belt may continue to drive the alternator causing abnormal friction for a longer period of time than the old ones. Identification of Any Warning that can Occur : Noise coming from alternator front bearing and, maybe, alternator not charging telltale light. Part 573 Safety Recall Report 22V-222 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : BELT Component Description : Black, rubber belt Component Part Number : 23577315 Supplier Identification : Component Manufacturer Name : Prevost Car (US) inc. Address : 7900 National Service Rd. Greensboro North Carolina 27409 Country : United States Chronology : -2022-03-15 Prevost initiate an internal inquiry to analyse root cause of thermal event related to alternator front bearing. A link between the introduction of new belts and an increase of thermal events related to alternator’ front bearing failure was identified. This new case would be presented to Volvo Product Safety Committee (PSC) -2022-03-30 Case presented to PSC. PSC decided there is a safety related defect and a recall is required. As some Volvo 9700 vehicles use the same type of belt, it was decided to include this vehicles on the recall -2022-03-31 Preliminary discussion with NHTSA to expose the findings -2022-04-06 Prevost submitted the vehicle defect report to NHTSA Description of Remedy : Description of Remedy Program : Prevost, will change the defective belt for a polyester belt. A safety recall will be launched to inform customers about the defect and letters will be sent to advise how to proceed to correct. Prevost will replace the defective belts free of charge (Parts and labor) for the customers. A maintenance instruction sheet will be provided to customers to explain and instruct how inspect alternators. In case a customer has already replaced the defective belt before the recall was released, this customer can be reimbursed according to Prevost reimbursement plan. Part 573 Safety Recall Report 22V-222 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : New belts with new part number will be installed on all vehicles affected. This new belts will be in polyester. Identify How/When Recall Condition was Corrected in Production : Volvo 9700 is currently on delivery stop, until parts become available. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-222 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Bus Corporation Submission Date : APR 06, 2022 NHTSA Recall No. : 22V-222 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Volvo Bus Corporation Address : SE-405-08 GOTHENBURG, SWEDEN 00 000000 Company phone : 999 Population : Number of potentially involved : 47 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Volvo 9700 DOT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was identified based on the introduction to production of new belt for a new alternator. Production Dates : JUN 26, 2019 – OCT 06, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Rigid alternator belts could induce a thermal event in case of failure on the alternator front bearing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When alternator’s front bearing fails, it could overheats causing a local thermal event. Volvo has not received any report of thermal event related to this issue. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : New and more resistant belts were installed on MY2019 and later vehicles. With this new type of belts, in event of alternator front bearing seize, belt may continue to drive the alternator causing abnormal friction for a longer period of time than the old ones. Identification of Any Warning that can Occur : Noise coming from alternator front bearing and, maybe, alternator not charging telltale light. Part 573 Safety Recall Report 22V-222 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : BELT Component Description : Black, rubber belt Component Part Number : 23577315 Supplier Identification : Component Manufacturer Name : Prevost Car (US) inc. Address : 7900 National Service Rd. Greensboro North Carolina 27409 Country : United States Chronology : -2022-03-15 Prevost initiate an internal inquiry to analyse root cause of thermal event related to alternator front bearing. A link between the introduction of new belts and an increase of thermal events related to alternator’ front bearing failure was identified. This new case would be presented to Volvo Product Safety Committee (PSC) -2022-03-30 Case presented to PSC. PSC decided there is a safety related defect and a recall is required. As some Volvo 9700 vehicles use the same type of belt, it was decided to include this vehicles on the recall -2022-03-31 Preliminary discussion with NHTSA to expose the findings -2022-04-06 Prevost submitted the vehicle defect report to NHTSA Description of Remedy : Description of Remedy Program : Prevost, will change the defective belt for a polyester belt. A safety recall will be launched to inform customers about the defect and letters will be sent to advise how to proceed to correct. Prevost will replace the defective belts free of charge (Parts and labor) for the customers. A maintenance instruction sheet will be provided to customers to explain and instruct how inspect alternators. How Remedy Component Differs from Recalled Component : New belts with new part number will be installed on all vehicles affected. This new belts will be in polyester. Identify How/When Recall Condition was Corrected in Production : Volvo 9700 is currently on delivery stop, until parts become available. Part 573 Safety Recall Report 22V-222 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-222 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Bus Corporation Submission Date : MAY 26, 2022 NHTSA Recall No. : 22V-222 Manufacturer Recall No. : SR22-83 Manufacturer Information : Manufacturer Name : Volvo Bus Corporation Address : SE-405-08 GOTHENBURG, SWEDEN 00 000000 Company phone : 999 Population : Number of potentially involved : 47 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2020 Volvo 9700 DOT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Population was identified based on the introduction to production of new belt for a new alternator. Production Dates : JUN 26, 2019 – OCT 06, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Rigid alternator belts could induce a thermal event in case of failure on the alternator front bearing. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : When alternator’s front bearing fails, it could overheats causing a local thermal event. Volvo has not received any report of thermal event related to this issue. Therefore we consider this as a proactive measure to protect the public from the potential risk associated with this defect. Description of the Cause : New and more resistant belts were installed on MY2019 and later vehicles. With this new type of belts, in event of alternator front bearing seize, belt may continue to drive the alternator causing abnormal friction for a longer period of time than the old ones. Identification of Any Warning that can Occur : Noise coming from alternator front bearing and, maybe, alternator not charging telltale light. Part 573 Safety Recall Report 22V-222 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : BELT Component Description : Black, rubber belt Component Part Number : 23577315 Supplier Identification : Component Manufacturer Name : Prevost Car (US) inc. Address : 7900 National Service Rd. Greensboro North Carolina 27409 Country : United States Chronology : -2022-03-15 Prevost initiate an internal inquiry to analyse root cause of thermal event related to alternator front bearing. A link between the introduction of new belts and an increase of thermal events related to alternator’ front bearing failure was identified. This new case would be presented to Volvo Product Safety Committee (PSC) -2022-03-30 Case presented to PSC. PSC decided there is a safety related defect and a recall is required. As some Volvo 9700 vehicles use the same type of belt, it was decided to include this vehicles on the recall -2022-03-31 Preliminary discussion with NHTSA to expose the findings -2022-04-06 Prevost submitted the vehicle defect report to NHTSA Description of Remedy : Description of Remedy Program : Prevost, will change the defective belt for a polyester belt. A safety recall will be launched to inform customers about the defect and letters will be sent to advise how to proceed to correct. Prevost will replace the defective belts free of charge (Parts and labor) for the customers. A maintenance instruction sheet will be provided to customers to explain and instruct how inspect alternators. In case a customer has already replaced the defective belt before the recall was released, this customer can be reimbursed according to Prevost reimbursement plan. Part 573 Safety Recall Report 22V-222 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : New belts with new part number will be installed on all vehicles affected. This new belts will be in polyester. Identify How/When Recall Condition was Corrected in Production : Volvo 9700 is currently on delivery stop, until parts become available. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 03, 2022 – JUN 03, 2022 Planned Owner Notification Date : JUN 03, 2022 – JUN 03, 2022 * NR – Not Reported

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