Safety Recall RVXX2201 – Sleeper Cabinets – 2022-2023 Volvo VN L4 & L4E (Sleeper) Trucks

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SAFETY RECALL Volvo Trucks North America Greensboro, NC USA RECALL INFORMATION (March 2022) “‘VOL”‘VO Date Number Release Page 03. 2022 RVXX2201 01 1 (5) Sleeper Cabinet Hardware VN Volvo Trucks has determined that certain model year 2022-2023 trucks may have been built with incorrect cabinet mounting hardware. On affected population the mounting bolts used to secure the cabinets to the wall may not have received a necessary washer. In the event of an accident, the sleeper cabinets may pull free from the cab structure and potentially cause injury. Volvo Trucks has not received any complaints or reports of injury; therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect. To ensure that these vehicles meet Volvo’s stringent quality requirements, follow the instructions outlined below to inspect the securing hardware and replacement as necessary. VEHICLES AFFECTED Certain Volvo North America vehicles manufactured between December 13th, 2021, and January 12th, 2022. VEHICLE QUANTITY There are 227 vehicles affected by this recall (209 U.S., 18 Canada). Page 2 of 5 Parts Order parts through normal process as needed. Part Number Part description 984736 Bolt 994848 Washer Repair Instructions 1. Secure Vehicle for service. Quantity As Needed As Needed 2. Inspect all four cabinets mounting hardware, per inspection process and cabinet configurations below. 3. Replace all missing or damage cabinet mounting hardware as necessary. 4. Release vehicle for service. Hardware Inspection Visually inspect all cabinet mounting hardware for securing screws and washers (as seen below). Replace any missing or damaged hardware and torque to spec. Tightening torque Screw J :8 ±4Nm (18 ±3 lb-ft) ~—— Volvo Trucks North America Sleeper Cabinet Hardware Upper Left Cabinet March 2022 Page 3 of 5 Contains two screws, at the bottom of the cabinet, to be inspected and replaced as necessary. Lower Left Cabinet Contains two screws, near the top of the cabinet, to be inspected and replaced as necessary. NOTE: Depending on configuration of this cabinet, removal of drawer and/or sliding storage tray may be required to access mounting hardware. It is NOT necessary to remove refrigerator. Page 4 of 5 Upper Right Cabinet Contains 4 screws, near the corners of the cabinet, to be inspected and replaced as necessary. Lower Right Cabinet Contains 2 screws, near the middle of the cabinet, to be inspected and replaced as necessary. Volvo Trucks North America Sleeper Cabinet Hardware REIMBURSEMENT March 2022 Page 5 of 5 This repair is covered by an authorized Safety Recall. Reimbursement is obtained through the normal claim handling process. UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business 40 System) Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes Primary Labor Code: SRT 1720-16-09-01 Campaign, General X 10 (0 .1×10) 1.0 hrs. Causal Part 995533 Authorization Number C6640 Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regard less of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

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RVXX2201_OWNER_LTR_US Page 1 of 2 March 2022 DEAR VOLVO TRUCK OWNER: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain 2022 and 2023 Volvo VN model vehicles manufactured from December 13, 2021 through January 12, 2022. SAFETY DEFECT: On certain trucks, there is a potential for sleeper cabinets to pull away from walls, due to bolts may have been installed without necessary washers. SAFETY RISK: In the event of an accident, the sleeper cabinets may pull free from the cab structure and potentially cause injury. PRECAUTIONS YOU CAN TAKE: TIME REQUIRED FOR THE REPAIR: There are no precautions you can take other than having your vehicle repaired by a Volvo Parts and Service Center. The time required to repair your vehicle is approximately 1 hour. WHAT YOU SHOULD DO: You should contact the nearest Volvo Parts and Service Center and make an appointment. Dealers will inspect the mounting hardware and install the washer to the existing bolt as needed.at no cost to you. You can locate the closest Volvo Parts and Service Center by going on line to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586. IMPORTANT SAFETY RECALL RVXX2201 NHTSA RECALL # 22V-115 RVXX2201_OWNER_LTR_US Page 2 of 2 March 2022 NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us. ASSISTANCE/ COMPLAINTS: PRE NOTIFICATION REMEDIES: If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact: Volvo Trucks North America Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing. We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product. VOLVO TRUCKS NORTH AMERICA

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Volvo Trucks Uptime Page 1 of 1 © 2020 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: On certain trucks, there is a potential for sleeper cabinets to pull away from walls, as bolts may have been installed without necessary washers. In the event of an accident, the sleeper cabinets may pull free from the cab structure and potentially cause injury. The repair will be an inspection of the mounting hardware and installation of the washer to the existing bolt as needed. Models/ Model Years Affected: Certain 2022 and 2023 Volvo VN model vehicles manufactured from December 13, 2021 through January 12, 2022. Rev dates Vehicle Quantities: Volvo 227, (209 US, 18 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: •Vehicle list will be posted on the Trucks Dealer Portal March 4, 2022. •Owner notification letters will be released on or before April 30, 2022. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V22-01 Date: March 4, 2022 Valid to: N/A Action Required? ☒Yes ☐No From: Gerard Hones, Regulatory Specialist Government Reporting Subject: Safety Recall RVXX2201, Volvo VN Sleeper Cabinets rev

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-115 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : MAR 07, 2022 NHTSA Recall No. : 22V-115 Manufacturer Recall No. : RVXX2201 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 209 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN L4 and L4E (Sleeper) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The original Volvo VN L4 and L4E (Sleeper) cabinet bolts became unavailable from the supplier (Supply Tech). A deviation was issued to use substitute parts. The deviation was overlooked in assembly and line operators did not install the required washer along with the substitution bolt. Cabinets may have the potential to pull away from the walls. Production Dates : DEC 13, 2021 – JAN 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Potential for cabinets to pull away from walls, as bolts were installed without necessary washers. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of an accident, the sleeper cabinets may pull free from the cab structure and potentially cause injury. Description of the Cause : Due to human error of installation, a deviation was overlooked in assembly and operators did not install the washer with the required bolt. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-115 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Flange Bolt Component Description : M8 x 30mm Flange Bolt with Captive Washer (Supply Shortage Part) Component Part Number : 995533 Component Name 2 : Flange Bolt plus Washer Component Description : M8 x 30mm Flange Bolt with Non – Captive Washer (Deviation Parts) Component Part Number : 995464 + 994848 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Jan 27, 2022: New River Valley issues Internal Campaign for improper cabinet hardware Jan 27, 2022: Issue corrected on Line Jan 28, 2022: New River Valley alerts Aftermarket Feb 17, 2022: Product Safety Working Group Approves Safety Recall Feb 24, 2022: Product Safety Committee Approves Safety Recall Mar 1, 2022: Volvo Submits 573 Report Description of Remedy : Description of Remedy Program : The repair will be the installation of the washer to the existing bolt. Repairs made prior to notification will be addressed according to Volvo’s General Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy component does not contain the component defect that resulted in this filing. Part 573 Safety Recall Report 22V-115 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : An Internal Campaign was issued at New River Valley to address the installation error. Same-day action was taken to address vehicles in production. No additional action to those vehicles that had been released. Recall Schedule : Description of Recall Schedule : Dealers will be notified through a safety recall alert, by March 4, 2022. Owner notification will be processed on or before April 30, 2022. Planned Dealer Notification Date : MAR 04, 2022 – MAR 04, 2022 Planned Owner Notification Date : APR 30, 2022 – APR 30, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-115 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : MAR 04, 2022 NHTSA Recall No. : 22V-115 Manufacturer Recall No. : RVXX2201 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 209 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN L4 and L4E (Sleeper) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The original Volvo VN L4 and L4E (Sleeper) cabinet bolts became unavailable from the supplier (Supply Tech). A deviation was issued to use substitute parts. The deviation was overlooked in assembly and line operators did not install the required washer along with the substitution bolt. Cabinets may have the potential to pull away from the walls. Production Dates : JAN 11, 2022 – JAN 27, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Potential for cabinets to pull away from walls, as bolts were installed without necessary washers. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : In the event of an accident, the sleeper cabinets may pull free from the cab structure and potentially cause injury. Description of the Cause : Due to human error of installation, a deviation was overlooked in assembly and operators did not install the washer with the required bolt. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-115 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Flange Bolt Component Description : M8 x 30mm Flange Bolt with Captive Washer (Supply Shortage Part) Component Part Number : 995533 Component Name 2 : Flange Bolt plus Washer Component Description : M8 x 30mm Flange Bolt with Non – Captive Washer (Deviation Parts) Component Part Number : 995464 + 994848 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Jan 27, 2022: New River Valley issues Internal Campaign for improper cabinet hardware Jan 27, 2022: Issue corrected on Line Jan 28, 2022: New River Valley alerts Aftermarket Feb 17, 2022: Product Safety Working Group Approves Safety Recall Feb 24, 2022: Product Safety Committee Approves Safety Recall Mar 1, 2022: Volvo Submits 573 Report Description of Remedy : Description of Remedy Program : The repair will be the installation of the washer to the existing bolt. Repairs made prior to notification will be addressed according to Volvo’s General Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy component does not contain the component defect that resulted in this filing. Part 573 Safety Recall Report 22V-115 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : An Internal Campaign was issued at New River Valley to address the installation error. Same-day action was taken to address vehicles in production. No additional action to those vehicles that had been released. Recall Schedule : Description of Recall Schedule : Dealers will be notified through a safety recall alert, by March 4, 2022. Owner notification will be processed on or before April 30, 2022. Planned Dealer Notification Date : MAR 04, 2022 – MAR 04, 2022 Planned Owner Notification Date : APR 30, 2022 – APR 30, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-115 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : MAR 01, 2022 NHTSA Recall No. : 22V-115 Manufacturer Recall No. : RVXX2201 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 230 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 Volvo VN L4 and L4E (Sleeper) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : The original Volvo VN L4 and L4E (Sleeper) cabinet bolts became unavailable from the supplier (Supply Tech). A deviation was issued to use substitute parts. The deviation was overlooked in assembly and line operators did not install the required washer along with the substitution bolt. Cabinets may have the potential to pull away from the walls. Production Dates : JAN 11, 2022 – JAN 27, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Potential for cabinets to pull away from walls, as bolts were installed without necessary washers. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Potential for safety concern, in the event of an accident, the cabinets may pull free from the cab structure. Description of the Cause : Due to human error of installation, a deviation was overlooked in assembly and operators did not install the washer with the required bolt. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-115 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Flange Bolt Component Description : M8 x 30mm Flange Bolt with Captive Washer (Supply Shortage Part) Component Part Number : 995533 Component Name 2 : Flange Bolt plus Washer Component Description : M8 x 30mm Flange Bolt with Non – Captive Washer (Deviation Parts) Component Part Number : 995464 + 994848 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Jan 27, 2022: New River Valley issues Internal Campaign for improper cabinet hardware Jan 27, 2022: Issue corrected on Line Jan 28, 2022: New River Valley alerts Aftermarket Feb 17, 2022: Product Safety Working Group Approves Safety Recall Feb 24, 2022: Product Safety Committee Approves Safety Recall Mar 1, 2022: Volvo Submits 573 Report Description of Remedy : Description of Remedy Program : The repair will be the installation of the washer to the existing bolt. Repairs made prior to notification will be addressed according to Volvo’s General Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy component does not contain the component defect that resulted in this filing. Part 573 Safety Recall Report 22V-115 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : An Internal Campaign was issued at New River Valley to address the installation error. Same-day action was taken to address vehicles in production. No additional action to those vehicles that had been released. Recall Schedule : Description of Recall Schedule : Dealers will be notified through a safety recall alert, by March 4, 2022. Owner notification will be processed on or before April 30, 2022. Planned Dealer Notification Date : MAR 04, 2022 – MAR 04, 2022 Planned Owner Notification Date : APR 30, 2022 – APR 30, 2022 * NR – Not Reported

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