Recall R10128: Bracket – 2021 Volvo XC40

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Service and Parts Business Quality Bulletin TITLE: Recall R10128: Bracket Model Year 2021 XC40 BEV GROUP: 21 CAT/NO: R10128 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2021-11-12 STATUS DATE: 2021-11-12 Page 1 of 3 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC A. RECALL R10128 DESCRIPTION B. VEHICLES INVOLVED C. PARTS INFORMATION/PARTS RETURN D. OWNER NOTIFICATION E. VEHICLES IN RETAILER INVENTORY F. RETAILER RESPONSIBILITY G. TECHNICIAN COMPETENCY REQUIREMENT H. REIMBURSEMENT PROCEDURES & ALLOWANCE A. RECALL R10128 DESCRIPTION Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10128 on certain model year 2021 XC40 BEV vehicles. Volvo Cars investigations have identified that there may be a risk that there may be a loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor. If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. In a worst-case scenario, there may be a risk of decreased protection in the event of a crash. The corrective action is to replace the cross-member bracket and install new bracket bolts, at no charge to the customer. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 4 U.S. and 1 Canadian vehicle are eligible for this recall. Page 2 of 3 2021-11-12 Quality Bulletin R10128 WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10128 Bracket” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10128 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed. C. PARTS / PARTS RETURN Please refer to Parts Bulletin R10128. D. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed. E. VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. F. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle. 2021-11-12 Page 3 of 3 Quality Bulletin R10128 G. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is Level 2 – Certified Tech for Repair. H. REIMBURSEMENT PROCEDURES & ALLOWANCE Recall R10128 claims should be submitted using the LONG FORM application only. Claim Type: R10128 Cause Code: CSC Code: Main OP: Failed Part: 02 XW 97793 31686307 Qty 1 Labor Time 0.7 Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.

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Service and Parts Business Parts Bulletin TITLE: Recall R10128 Bracket XC40 BEV Model / Year: XC40 MY2021 GROUP: 21 CAT/NO: R10128 CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2021-11-12 STATUS DATE: 2021-11-12 Page 1 of 1 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC Reference Bulletins: QB 10128 Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10128 on certain model year 2021 XC40 BEV vehicles. Volvo Cars investigations have identified that there may be a risk that there may be a loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor. If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. In a worstcase scenario, there may be a risk of decreased protection in the event of a crash. The corrective action is to replace the cross-member bracket and install new bracket bolts, at no charge to the customer. A total of 4 U.S. and 1 Canadian. vehicles are eligible for this recall. Part Number Description Qty 31686307 Bracket 1 30640937 Sems Screw 2 989000 Flange Screw 1 988871 Flange Screw 2

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Volvo Car Customer Service QB Instruction VCC-521806-1 Title Console, to cross member Page 1 ( 6 ) Action Replacement Operation number: 97793-2 Issue Date Reason 1 2021-10 First issue Affected vehicles Model year Model Engine 2022 XC40 E400V6 Materials Materials Qty. Part No. Notes Flange screw 2.0 988871 Flange screw 1.0 989000 Sems screw 2.0 30640937 Bracket 1.0 31686307 Special tools Description Part No. Lifting eye 999 7503 LIFTING BEAM (ENGINES) USED WITH 2 X 999 5460 999 5716 Lifting hook 999 5460 Hook (Engine lift) B5252T 999 5642 HOOK (LIFTING OUT ENGINE-TO 2810) 999 5185 Equipment Designation Part No. Screw M8 QB Instruction VCC-521806-1 Page 2 ( 6 ) Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps. 1 . Used for focused component, the component with which you will do something. 2 . Used as extra colors when you need to show or differentiate additional parts. 3 . Used for attachments that are to be removed/installed. May be screws, clips, connectors, etc. 4 . Used when the component is not fully removed from the vehicle but only hung to the side. 5 . Used for standard tools and special tools. 6 . Used as background color for vehicle components. Removal Remove battery , refer to: Removal, replacement and installation 3 – Electrical system 31 – Battery and mounting 311 – battery Fold marked part aside. Remove the marked part. QB Instruction VCC-521806-1 Page 3 ( 6 ) Remove the cable harness clips. Fold marked part aside. Remove the screws. Remove the marked part. 1 . Torque: M8 , 24 Nm 2 . Torque: Battery box, to Body , 13 Nm QB Instruction VCC-521806-1 Page 4 ( 6 ) Remove the screw. Fold marked parts aside. Torque: M6 , 10 Nm Remove the screw. Torque: M6 , 10 Nm QB Instruction VCC-521806-1 Page 5 ( 6 ) Remove the screw. Torque: Engine pad, to cross member , 60 Nm Install the Special tool. Special Tool: T9997503, Lifting eye Use: Screw M8 QB Instruction VCC-521806-1 Page 6 ( 6 ) Install the Special tool. Special Tool: T9995716, LIFTING BEAM (ENGINES) USED WITH 2 X 999 5460 Special Tool: T9995460, Lifting hook Special Tool: T9995642, Hook (Engine lift) B5252T Special Tool: T9995185, HOOK (LIFTING OUT ENGINE-TO 2810) Special Tool: T9997503, Lifting eye Caution! Make sure that new bolts and new bracket are installed. Remove the screws. Remove the marked part. 1 . Torque: Console to frame member , 60 Nm 2 . Torque: Console to frame member M12x110 , 110 Nm 3 . Torque: Console to cross member , 110 Nm Installation To install, reverse the removal procedure.

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YV9ED9UR9M9999999 R10128120921 528474-01 Volvo A. Owner 13245 Main St. Any City, US 12345-6789 1 December 13, 2021 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV9ED9UR9M9999999 Dear Volvo A. Owner, SAFETY RECALL NOTICE VOLVO CAR USA LLC PO Box 3757, Highland Park, Ml 48203-9984 PRESORT FIRST-CLASS U.S. POSTAGE PAID VOLVO CAR IMPORTANT SAFETY RECALL INFORMATION 0 U.S. Department of Dansportatlon Issued in Accordance with Federal Law IINHTSA NHTSA RECALL 21V-881 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Car USA LLC 01 olvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2021 XC40 BEV Volvo vehicles. The reason for Recall Rl0128: Volvo Cars investigations have identified that there may be a loose or missing bolt in the front engine comparhnent securing a cross member bracket for the electrical motor. If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. There may be a risk of decreased protection and an increased risk of injury in the event of a crash. Recall action: Rl0128: The corrective action is to replace the cross-member bracket and install new bracket bolts, free of charge. Please contact your authorized Volvo retailer to schedule an appoinhnent for the repair to be completed. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact infonnation in this letter. Please contact: If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center: 1800 Volvo Place Mahwah, NJ 07430 Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to http://volvocars.us/support. We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590 Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: l-800-424-9153). You may also go to their website, http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional-choices/recall-information Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible. Sincerely, )~ / ~ ~— ./ Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 1-800-458-1552

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Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance November 12, 2021 Subject: Recall R10128 TO: All U.S. and Canadian Volvo Retailers NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10128 on certain model year 2021 XC40 BEV vehicles. Volvo Cars investigations have identified that there may be a risk that there may be a loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor. If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. In a worst-case scenario, there may be a risk of decreased protection in the event of a crash. The corrective action is to replace the cross-member bracket and install new bracket bolts, at no charge to the customer. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Volvo Car USA LLC Page 1 of 2 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 volvocars.us A total of 4 U.S. and 1 Canadian vehicle are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10128 Bracket” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10128 has not been completed. Eligibility can also be confirmed in TIE. • Recall R10128 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to [email protected]. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall. PARTS / PARTS RETURN Please review Parts Bulletin R10128 once available. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 [email protected] Page 2 of 2

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-881 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Car USA, LLC Submission Date : NOV 12, 2021 NHTSA Recall No. : 21V-881 Manufacturer Recall No. : R10128 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 4 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 VOLVO XC40 BEV Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : 13 vehicles were registered in plant that the cross-member bracket bolt have been assembled with in-correct torque on the right-hand side. Vehicles were checked at special station and ok. Later it was discovered that the torque issue was on the lefthand side of the front motor. Only 4 Vehicles are affected in the USA. Production Dates : SEP 10, 2020 – MAR 25, 2021 VIN Range 1 : Begin : YV4ED3URXM2441033 End : YV4ED3UR7M2579192 ✔ Not sequential Description of Defect : Description of the Defect : Volvo has identified, loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor. If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. In a worst-case scenario, there may be a risk of decreased protection in the event of a crash. Total of 4 vehicles in the U.S. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Possibility of a loose or missing bolt in the front engine compartment securing a cross member bracket for the electrical motor. If the bolt is not correctly torqued, it may loosen over time resulting in noise and vibration. In a worst-case scenario, there may be a risk of decreased protection in the event of a crash resulting in serious injury. Description of the Cause : 13 vehicles were registered in plant that the cross-member bracket bolt have been assembled with in-correct torque on the right-hand side. Vehicles were checked at special station and ok. Later it was discovered that the torque issue Part 573 Safety Recall Report 21V-881 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 was on the left-hand side of the front motor. Identification of Any Warning that can Occur : Squeaking noise at take-off. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Involved Components : Component Name 1 : Bracket Component Description : Bracket Component Part Number : NR Supplier Identification : Component Manufacturer Name : Volvo Car Corporation Address : Gunnar Engellaus Vag 8 Gothenburg Foreign States 418 78 Country : Sweden Chronology : Condition considered as critical by Critical Concern Management Team 11.03.2021; Field Action decision confirmed by Volvo Car Corporation 11.10.2021; Implementation date 11.11.2021; Condition was detected by Market. Number of vehicle reports with the condition reported to Volvo Cars from National Sales Company 1; Total number of cars included in Vehicle Reports concerning this condition 1 Description of Remedy : Description of Remedy Program : To remedy the concerned vehicles, Volvo Cars will replace the crossmember bracket and install new bracket bolts, at no charge to the customer. How Remedy Component Differs from Recalled Component : Only concerns XC40 BEV produced between 2020-09-10 and 2021-03-25. Plant system was updated and is now showing the correct motor side to be checked/controlled. Replace the cross-member bracket and install new bracket bolts on Part 573 Safety Recall Report 21V-881 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 recalled VINS. Identify How/When Recall Condition was Corrected in Production : 13 vehicles were registered in plant that the cross-member bracket bolt have been assembled with in-correct torque on the right-hand side. Vehicles were checked at special station and ok. Later it was discovered that the torque issue was on the left-hand side of the front motor. Concerns XC40 BEV produced between 2020-09-10 and 2021-03-25. Plant system was updated and is now showing the correct motor side to be checked/controlled. Recall Schedule : Description of Recall Schedule : REMEDY NOTICES Planned Dealer Notification Date : NOV 12, 2021 – NOV 12, 2021 Planned Owner Notification Date : JAN 10, 2022 – JAN 10, 2022 * NR – Not Reported

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