Driver’s Air Bag Inflator May Explode – 2001-2007 Volvo V70 & XC70

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Volvo Car Customer Service QB Instruction I10136 Title Airbag driver side Page: 1 (8) Action Replacement Operation number: 97755-2 Issue Date Reason 1 2021-10 First edition Affected vehicles Year Model Engine Transmission Steering Chassis number 2001-2007 V70 (-07) All All All 2001-2007 XC70 (-07) All All All Materials Materials Qty. Part number Notes Air bag module 1 32332161 3 Spoked Driver Airbag Air bag module 1 32332168 4 Spoked Driver Airbag Airbag module 1 RTI 4 Spoked Driver Airbag – NO STOCK YET QB Instruction I10136 Page 2 of 3 Warning! Under no circumstances use an ohmmeter or other live measuring instrument to take readings on a disconnected, non-deployed pyrotechnical SRS component. Warning! Pyrotechnical SRS components must never be taken apart, repaired, transferred to another vehicle, deployed, or disposed of. Note! The illustrations in this service information are used for different model years and/or models. Some variation may occur. However, the essential information in the illustrations is always correct. Preparation Caution! Handle all the packaging with care, this shall be re-used when returning the old component. – Cardboard box – Steel cage – Wrapping material Note ! The unique serial number on the New module must be recorded on your repair order, so that it can be added in the text field in QW90. Only state serial number, no other text or figures is allowed. If the serial number is missing on the repair order the claim will be rejected. QB Instruction I10136 Page 3 of 4 Airbag driver side (SRS), replacing (4 spoke steering wheel) Removal Ignition off. Disconnect the battery negative cable. Turn the steering wheel so that there is enough space for tools. Completely loosen the two screws positioned at 45 degrees on the rear of the steering wheel. Pull out the airbag module to access the connectors. Use: Torx 30 QB Instruction I10136 Page 4 of 5 Remove – the 2 connectors by pressing in the catches (there may be more or fewer). – the airbag module Transferring Components Caution! Handle the keypads with extra care, Volvo Cars has limited access to these spare parts. Transfer the keypads and bracket. Remove on both sides – the four screws (1) (10 Nm) for the bracket – the Bracket – the two screws (2) (2Nm) for the keypads – disconnect the two connectors by pressing in the catches for the keypads – the Keypads, gently. QB Instruction I10136 Page 5 of 6 Installation Caution! Ensure that no cables are trapped. Install: – the connectors – the airbag module Tighten the screws on the rear of the steering wheel. Tighten to 10 Nm. Use: Torx 30 Warning! The key must be in position 2. No one must be in the car when the battery is connected. This is a safety precaution in case an airbag module activates when the power is connected. – Connect the ground cable QB Instruction I10136 Page 6 of 7 Airbag driver side (SRS), replacing (3 spoke steering wheel) Removal Ignition off. Disconnect the battery negative cable. Turn the steering wheel a ¼ turn so that the two holes on the rear of the steering wheel are accessible. QB Instruction I10136 Page 7 of 8 Insert a flat screwdriver in the holes on the rear of the steering wheel. Place the screwdriver point against the top of the spring clip as illustrated. Pry the screwdriver up against the upper edge of the hole (2) so that the point of the screwdriver presses down the catch (1) until the catch releases. Turn the steering wheel a ½ turn in the opposite direction. Repeat the process on the other side. Turn the steering wheel to the neutral position. Fold out the airbag, gently. Disconnect the 2 connectors (1) (there may be more or less) by pressing in the catches for the SRS ignition cables for the airbag module – Remove the airbag module Installation Caution! Ensure that no cables are trapped. To install, reverse the removal procedure. QB Instruction I10136 Page 8 of 9 Warning! The key must be in position 2. No one must be in the car when the battery is connected. This is a safety precaution in case an airbag module activates when the power is connected. – Connect the battery ground cable Warning! Make sure that all four hooks are engaged, securing that the top part of the cage is connected. If necessary, a screwdriver can be used. Note! Place the old component in the packaging that the new one was delivered in for further transport according to instructions. Note! Mark the box with your Repair order number. Return the Box to your parts department for further transport. QB Instruction I10136 Page 9 of 9

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Service and Parts Business Parts Bulletin TITLE: Recall R10136: Drivers Airbag Model / Year: V70 and XC70 MY 2001-2007 GROUP: 88 CAT/NO: R10136 CAR MARKET: United States REVISIONS: ISSUE DATE: 2021-10-14 STATUS DATE: 2021-10-14 Page 1 of 2 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC Reference Bulletins: QB 10136 Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Recall R10136 on certain V70 and XC70 MY 2001-2007 vehicles. Volvo has identified if the airbag inflator propellant tablets are subjected to elevated moisture levels and frequent high inflator temperatures, the tablets can start to decay and form dust particles. This localization of moisture leads to volumetric changes of the tablets surface creating dust over time. Dust increases burn surface area and thereby burn rate. Higher burn rate can result in higher combustion chamber pressure and risk of inflator rupture. This condition could render the driver to be struck by fragments of metal from the inflator. The corrective action is to replace the Driver Airbag. A total of 194,546 U.S. vehicles are eligible for this recall. PARTS RETURN PROCESS INSTRUCTIONS AVAILABLE. It is imperative that NO AIRBAGS ARE DETONATED/DEPLOYED once removed from the vehicle. VIDA may instruct the technicians to do so but detonating the airbag should not be done. Defective parts will be required to be sent back to Volvo for disposal. NOTE: Please refer to the separate document with specific RETURN PROCESS INSTRUCTIONS. Refer to SMB 88-010 and Parts Bulletin 88-010. Please refer to Parts Bulletin R10136 for part number information. Page 2 of 2 2021-10-14 Parts Bulletin 88-R10136 NOTE: Replacement airbags will only be supplied in charcoal-gray. Illustration of Interior, example The following part numbers apply: Part Number Description Qty 32332161 3-Spoke Air Bag 1 32332168 4-Spoke Air Bag 1 Note: A limited number of cars, MY01-02, have a 4-spoke steering wheel with RTI (Road Traffic Information). QB and Parts Bulletin will be updated with this part number as soon as parts are available.

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Service and Parts Business Quality Bulletin TITLE: Recall R10136: Front Driver Airbag – V70 and XC70 MY 2001-2007 Vehicles GROUP: 8800 CAT/NO: R10136 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States REVISIONS: ISSUE DATE: 2021-10-15 STATUS DATE: 2021-10-15 Page 1 of 4 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC A. RECALL R10136 DESCRIPTION B. VEHICLES INVOLVED C. PARTS INFORMATION/PARTS RETURN D. OWNER NOTIFICATION E. VEHICLES IN RETAILER INVENTORY F. RETAILER RESPONSIBILITY G. TECHNICIAN COMPETENCY REQUIREMENT H. REIMBURSEMENT PROCEDURES & ALLOWANCE A. RECALL R10136 DESCRIPTION Volvo Car USA LLC, on behalf of Volvo Car Corporation, has decided to launch Recall R10136 on certain V70 and XC70 MY 2001-2007 vehicles. Volvo has identified if the airbag inflator propellant tablets are subjected to elevated moisture levels and frequent high inflator temperatures, the tablets can start to decay and form dust particles. This localization of moisture leads to volumetric changes of the tablet’s surface creating dust over time. Dust increases burn surface area and thereby burn rate. Higher burn rate can result in higher combustion chamber pressure and risk of inflator rupture. This condition could render the driver to be struck by fragments of metal from the inflator. The corrective action is to replace the Driver Airbag. A total of 194,546 U.S. vehicles are eligible for this recall. Page 2 of 4 2021-10-15 Quality Bulletin R10136 B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10136 Driver Airbag” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10136 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed. C. PARTS / PARTS RETURN PARTS RETURN PROCESS INSTRUCTIONS AVAILABLE. It is imperative that NO AIRBAGS ARE DETONATED/DEPLOYED once removed from the vehicle. VIDA may instruct the technicians to do so but detonating the airbag should not be done. Defective parts will be required to be sent back to Volvo for disposal. NOTE: Please refer to the separate document with specific RETURN PROCESS INSTRUCTIONS. Refer to SMB 88-010 and Parts Bulletin 88-010. Please refer to Parts Bulletin R10136 for part number information. NOTE: All vehicles will be replaced with charcoal-gray airbags. D. OWNER NOTIFICATION An owner notification letter will be sent out to owners instructing them to contact their Volvo retailer and request an appointment to have this repair completed. 2021-10-15 Page 3 of 4 Quality Bulletin R10136 E. VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. F. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be inspected/repaired prior to a customer taking possession of the vehicle. G. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is: Level 2 – Certified Tech for Repair. H. REIMBURSEMENT PROCEDURES & ALLOWANCE Recall R10136 claims should be submitted using the LONG FORM application only. IMPORTANT: The Serial Number of the NEW Airbag, and only the serial number, must be entered on the first line of the Warranty Claim “Repair Text”. Claims for Recall R10136 will not be required to follow Volvo’s published Repair Text requirements. The Volvo Personnel ID number should not be included. Do not add any additional text, figures or comments. If the NEW serial number is not provided on the first line of the repair text the claim will be rejected. It must also be noted on the Repair Order hardcopy. Page 4 of 4 2021-10-15 Quality Bulletin R10136 Claim Type: R10136 Cause Code: 02 CSC Code: XW Main OP: 97755 Failed Part: 32332161 3-Spoke, 32332168 4-spoke Note: A limited number of cars, MY01-02, have a 4-spoke steering wheel with RTI (Road Traffic Information). QB and Parts Bulletin will be updated with this part number as soon as parts are available. Operation Number Repair Description Qty Labor Time 97755 Driver Airbag Replace acc. to QB 1 0.2 3-spoke 1 0.3 4-spoke Labor times provided are current at the time of release and are subject to change. Claims will be paid at the time in effect on the repair date.

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YV9TS99D999999999 R10136110421 528271-01 Volvo A. Owner 13245 Main St. Any City, US 12345-6789 1 December 14, 2021 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV9TS99D999999999 Dear Volvo A. Owner, SAFETY RECALL NOTICE VOLVO CAR USA LLC PO Box 3757, Highland Park, Ml 48203-9984 PRESORT FIRST-CLASS U.S. POSTAGE PAID VOLVO CAR IMPORTANT SAFETY RECALL INFORMATION 0 U.S. Department of Dansportatlon Issued in Accordance with Federal Law IINHTSA NHTSA RECALL 21V-800 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Car USA LLC 01 olvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2001-2007 V70 and XC70 Volvo vehicles. The reason for Recall Rl0136: Volvo Cars investigations has identified a problem regarding the driver airbag. The driver’s air bag inflator may explode during deployment, due to propellant degradation occurring after long-tenn exposure to high absolute humidity, high temperatures, and high temperature cycling. In the event of a crash where the driver airbag is activated, the driver might be struck by sharp metal fragments from inside the inflator potentially resulting in serious injury or death. What should you do now? The corrective action is to replace the front driver airbag with a new airbag, free of charge. Please contact your authorized Volvo retailer to schedule an appoinhnent. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact infonnation in this letter. Please contact: If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center: 1800 Volvo Place Mahwah, NJ 07430 Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to http://volvocars.us/support. We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590 Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: l-800-424-9153). You may also go to their website, http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional-choices/recall-information Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible. Sincerely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 1-800-458-1552

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Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance October 14, 2021 TO: All U.S. Volvo Retailers NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. What is the reason for this notification? Volvo Car USA LLC on behalf of Volvo Car Corporation, has decided to launch Recall R10136 on certain V70/XC70 Model Year 2001-2007 vehicles. Volvo has identified if the airbag inflator propellant tablets are subjected to elevated moisture levels and frequent high inflator temperatures, the tablets can start to decay and form dust particles. This localization of moisture leads to volumetric changes of the tablets surface creating dust over time. Dust increases burn surface area and thereby burn rate. Higher burn rate can result in higher combustion chamber pressure and risk of inflator rupture. This condition could render the driver to be struck by fragments of metal from the inflator. The corrective action is to replace the Driver Airbag. A total of 194,546 U.S. vehicles are eligible for this recall. PARTS AVAILABILITY PARTS RETURN PROCESS INSTRUCTIONS AVAILABLE. NOTE: airbags will be replaced with charcoal-gray airbags. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10136 Driver Airbag” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10136 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall send them to [email protected]. OWNER NOTIFICATION An owner notification letter will be sent out to owners instructing them to contact their Volvo retailer and request an appointment to have this repair completed. PORT VEHICLES No eligible vehicles are in the ports. PARTS / PARTS RETURN It is imperative that NO AIRBAGS ARE DETONATED/DEPLOYED once removed from the vehicle. VIDA may instruct the technicians to do so but detonating the airbag should not be done. Defective parts will be required to be sent back to Volvo for disposal. NOTE: Please refer to the separate document with specific RETURN PROCESS INSTRUCTIONS. Refer to SMB 88-010 and Parts Bulletin 88-010. Please refer to Parts Bulletin R10136 for part number information. CLAIM SUBMISSION Please refer to the Quality Bulletin for claim submission instructions. IMPORTANT: The Serial Number of the NEW Airbag, and only the serial number, must be entered on the first line of the Warranty Claim “Repair Text”. Claims for Recall R10136 will not be required to follow Volvo’s published Repair Text requirements. The Volvo Personnel ID number should not be included. Do not add any additional text, figures or comments. If the NEW serial number is not provided on the first line of the repair text the claim will be rejected. It must also be noted on the Repair Order hardcopy. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 [email protected]

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