September 1, 2021 NHTSA CAMPAIGN NUMBER: 21V682000
Seat Belt Locking Retractor Malfunction/FMVSS 208
An unsecured child restraint system can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V682
Manufacturer Volvo
Car USA, LLC
Components SEAT BELTS
Potential Number of Units Affected 19,149
Summary
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 XC40, XC 40 Recharge, V60CC, V90, V90CC, XC90, and 2021-2022 V60, XC60, S60 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed October 13, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car’s number for this recall is R10111.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volvo has a Recall
RECALL R10111 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 V90, V90CC, S60, V60, V60CC, XC40, XC60 and XC90 vehicles.
Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat.
The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible.
VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed.
OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be inspected/repaired prior to a customer taking possession of the vehicle.
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation.
Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
When will this be resolved?
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 XC40, XC60, S60, V60, V60CC, V90, V90CC and XC90 vehicles.
Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat.
The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted.
This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats.
With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat.
To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications.
A total of 19,066 U.S., 83 Puerto Rico and 2,862 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE.
- Recall R10111 eligible vehicles not yet delivered to end customers must be corrected prior to delivery.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to [email protected].
Vehicle Inquiry – Warranty Vehicle Inquiry systems (QW90) are currently being loaded with the recall VINs and information and may not accurately identify a vehicle as eligible for R10111 at this time.
OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall.
Inspection/ Control, Automatic Locking Retractor (ALR).
All seats must be checked including the front passenger seat (except the Driver’s seat.)
Note! The front passenger seat must be in its rearmost and highest position and the height adjuster in its lowest position, such as the amount of belt getting retract inside the seatbelt retractor is at its maximum.
Step 1: Put the safety belt across the empty vehicle seat and insert the metal tongue of the belt into the buckle.
Step 2: Gently pull the safety belt all the way out of the retractor to activate the Automatic Locking Retractor (ALR). This should be done in one smooth hand over hand pull.
Step 3: Carefully let the safety belt retract fully into the retractor while the belt remains buckled, which simulates a restrained child seat. You will notice that when in ALR mode, there is a ratcheting/clicking noise from the retractor. This is normal.
Step 4: Grasp the torso portion of the safety belt and carefully pull on the belt in an attempt to pull the belt back out of the retractor. The belt should not pull out of the retractor.
Step 5: Unlatch the belt, and let it completely retract back into the retractor. This will release the automatic locking function.
Step 6: Repeat steps 1 to 5, six times.
Conclusion: Is the safety belt locked so that the strap cannot be pulled out of the retractor in step 4?
Yes: The ALR function works properly, and the safety belt assembly meets requirements
No: ALR does not work properly, the safety belt must be replaced according to the repair instructions in VIDA.
11 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLVO | S60 | 2021-2022 |
| VOLVO | V60 | 2021-2022 |
| VOLVO | V60CC | 2021 |
| VOLVO | V90 | 2021 |
| VOLVO | V90CC | 2021 |
| VOLVO | XC40 | 2021 |
| VOLVO | XC60 | 2021-2022 |
| VOLVO | XC90 | 2021 |
10 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-21V682-5181.PDF 220.184KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V682-3021.PDF 211.149KB
Remedy Instructions and TSB
RCRIT-21V682-9149.pdf 184.15KB
Remedy Instructions and TSB
RCRIT-21V682-1207.pdf 344.899KB
Remedy Instructions and TSB
RCRIT-21V682-3192.pdf 386.867KB
Manufacturer Notices(to Dealers,etc) – September 1, 2021 Subject: Recall R10111
RCMN-21V682-7972.pdf 111.033KB
Manufacturer Notices(to Dealers,etc) – September 14, 2021 Subject: Recall R10111
RCMN-21V682-8811.pdf 171.341KB
Recall Acknowledgement
RCAK-21V682-5691.pdf 645.291KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V682-8773.pdf 600.596KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V682-5348.PDF 211.255KB
Latest Recalls Documents
- 1.🔍 Volvo-Exclusive Pro-Level Diagnostics Your Volvo isn’t a generic car–why use a generic scanner? The ANCEL VOD700 volvo scan tool is a factory-calibrated specialist built exclusively for Volvo models. It can deliver dealership-grade insights, diving into every critical system: engine misfires, transmission glitches, ABS failures, SRS errors, and even hidden chassis/powertrain modules. Whether it’s a flickering check engine light or an ESP system warning, this volvo car scanner decodes trouble codes and delivers live data streams like a mechanic’s laptop–minus the $250/hour labor fee. Perfect for owners who treat their Volvo as a precision machine, not just a daily driver.
- 2.🔄 One-Touch Resets: Your Garage Just Got Smarter Stop paying $80 for a 5-minute oil light reset! The VOD700 volvo reset tool transforms your garage into a DIY hub with instant service resets: Oil Reset for post-maintenance alerts, BMS Reset to optimize charging cycles, TPMS Reset after tire rotations (Partial model support), ABS Bleeding for smoother braking, DPF Reset, EGR Reset, SRS Reset and so on. Each function includes guided tutorials–even novices can perform basic maintenance work by themselves. Note: Reset function availability varies by vehicle model, year, and system configuration. Functions can only be performed after the related vehicle issue has been properly repaired.
- 3.🌐 Volvo’s Surgeon + Every Car’s First Responder For Volvos, it’s a full-system diagnostician handling advanced tasks like ECM, TCM, ABS, SRS, CPM, CEM, PDM and other 28 system diagnosis and special function reset. For other brands (Toyota, Ford, etc.), Ancel vod700 is a powerful obd2 scanner diagnostic tool (Supports the protocols: KWP,CAN,UDS,VPW, PWM, ISO, KWP 2000 and CAN), that can Engine diagnosis, reading and clearing fault codes that may cause vehicle emission problems, I/M readiness (One-Click Smog Check), reading data streams, EVAP system testing, DTC lookup library. Note: Non-Volvo vehicles do not support any advanced diagnostics or special functions.
- 4.⚡ Real-Time Voltage Defender No More Guesswork Battery anxiety. Meet your new electrical detective. The VOD700 volvo diagnostic scanner tool live-tracks voltage fluctuations like a heart rate monitor for your car – see exact numbers as you drive. Diagnose alternator hiccups during highway cruises or test charging health before a camping trip. Pair it with Battery Reset to recalibrate systems after jump-starts. No more “Is my battery dying or just moody? ” debates – the cold, hard data never lies.
- 5.🚗Tech that evolves with your needs Auto-vin function for Ancel vod700 scanner auto volvo identifies your Volvo just plug-and-play magic. Updates deliver continuous enhancements, including support for new Volvo models and added functions. Software updates are supported on Windows 7/8/10/11 systems only. Updates deliver annual enhancements (new Volvo models, added functions). Switch between day/night display skins to reduce eye strain during late-night repairs. Our team will verify compatibility within 24 hours, helping you avoid post-pur*chase hassles. Besieds, your voice matters. This isn’t just a volvo diagnostic tool–it’s a long-term investment in automotive independence.
- ALL SYSTEM DIAGNOSTICS FOR VOLVO BRANDS - Foxwell NT530 Car Diagnostic Scan Tool for Volvo is capable of diagnosing all available electronic systems such as ABS, SRS, SAS, Transmission, EPS, Auto Bleed, TPMS, D-P-F, EPB, Oil Reset, HVAC, Keyless Entry, LKAS Control - it helps you diagnose and calibrate your vehicle's faults - no more dealership and SAVE thousands of dollars on your car's maintenance
- ADVANCED MAINTENANCE SERVICE FEATURES - This automotive OBDII scanner works specifically with Volvo and supports body, chassis, powertrain and other control modules check; it also performs coding, resest oil reminder and service lights, deactivates parking brake for brake change, resets throttle position sensor, regenerate d-pf, replace battery, crankshaft sensor relearn, etc
- FULL OBD 10 MODES WITH NO SUBSCRIPTION FEE - This professional auto scanner diagnostic tool can not only do maintenance service resets but can also work on OBDII system - reads and clears codes, turns off MILs, requests and records live sensor data (supports 2 PIDs graphing and numerous live PIDs in text) and freeze frame - full OBDII 10 Modes are not limited to to Volvo vehicles, you can also test it on other brand vehicles, such as on BMW, Mercedes-benz, GM, Porsche, Toyota, etc
- BEST DIYER DIAGNOSTIC TOOL - NT530 scanner works with Volvo brands and is the best scanner for DIYers - bidirectional operation, active test
- NEW HISTORY FEATURE - History feature allows you to save history data and VIN number, no need to input it manually every time
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- Save more on Unnecessary Repairs: Specially compatible with Volvo /SAAB, with all the services/functions for car maintenance recommaned from millions of iCarsoft mechanics worldwide, VOL V3.0(New Ver) offers the diagnostic covered all 142 vehicle system of Volvo /SAAB (ABS,BMS, Over Head Console,VGLA and more). With All OBDII services-read & clear codes, live data, EVAP test, O2 sensor test, and freeze frame, read /clear codes,Auto VIN scan, Identify car information, data play back and print, generate a vehicle health report, assist you to fix basic issues/vehicle maintenance youself. PLEASE FIRST CHECK THE COMPATIBLE VEHICLE MODELS/YEARS IN BELOW INFO
- Lower Maintenance Expenses: Supports basic & professional 29 maintenance features for Volvo /SAAB- upgraded Oil Reset, ETC, EPB, SAS, DP-filter, DWR, ODO, BMS, ABS Bleeding, Injector coding, TPMS, Air Suspension, Air Conditioner, Head Lamp, Engine, Transmission, Airbag, Seat, Fuel Pump, Engine Idle, IMM-O, EG*recirculation, MIS, Gasparticulaterfilter, HV Battery, NOxSensor, Turbocharger, Rada/Camera, OxygenSensor. Total 204 sub-service items under above 29 services covers all basic and professional vehicle maintenance needs! Handle routine DIY maintenance at home without always visiting the dealer(AVAILABLE SERVICES VARY BY CAR BRAND/MODEL(YEAR), AND THE MENU DISPLAYS ONLY VIABLE OPTIONS)
- ICarsoft VOL V3.0 (New Ver) has added more expert-level/detailed reset services for specific maintenance of cars! The 204 additional professional reset items (under Miscellaneous) basically cover the needs of special advanced maintenance: Initialize Trunk Lid Motor, Activating/Reading Out Components/Functions; Reprogram VCM to set IP to Automatic Mode; Reset ItpMS Calibration Data & DTCs; SoC/ Voltage/ Current Records; Programmed Values/Parking Brake Warning; Calibrate Damper Motor; Reset the adaptation function of Fuel/Air Mixing (Fuel Trim); Calibrate Height Sensor In VDDM and more.(The available services are based on the control modules your car has)
- Battery Registration in 5 Minutes: Register new battery with single steps (as a sub-function under BMS reset). Supports battery matching to BMS system. An essential tool for Volvo /SAAB owners to replace new battery
- Test Vehicle Control Modules: Minimize unnecessary trips to repair shops. Performs bidrectional control and active test with COMPREHANSIVE TEST, covers almost all vehicle maintenance need /car fix require after making unit-repairs or unit-replacement to check units work well or not- like testing for fuel pumps, fans, windows, Solenoid, TCS On/Off ,ABS Relay etc. Instantly verify faulty parts and reduce trial costs(AVAILABLE TEST FUNCTIONS VARY BY CAR BRAND/MODEL(YEAR), AND THE MENU DISPLAYS ONLY VIABLE OPTIONS)
- 【4 SYSTEMS DIAGNOSTICS OBD2 SCANNER】- More than a standard check engine code reader, this OBD2 scanner diagnostic tool covers Engine, Transmission, SRS (Airbag), and ABS (Anti-lock Brakes) – detecting 90%+ vehicle faults that basic obd scanners miss. It’s a professional car diagnostic scanner designed for both DIYers and small repair shops, saving you trips to expensive mechanics.
- 【3 ESSENTIAL RESET FUNCTIONS FOR HOME MAINTENANCE】-Built-in Oil Reset, EPB Reset, and Battery Match – this car scanner diagnostic tool lets you complete maintenance tasks at home: clear oil change reminders, reset electronic parking brakes after pad replacement, and calibrate new batteries. Skip 50−100$ dealer fees with a scanner for car that turns complex jobs into 5-minute tasks.
- 【COMPATIBILITY WITH 1996+ CARS & SMALL TURCKS】-As a Code reader for cars and small trucks, it supports 9 OBDII protocols (SAE J1850 PWM/SAE J1850 VPW/IS09 141-2/IS0 14230-4 KWP/IS0 15765-4 CAN ETC.) – compatible with most of 1996+ gasoline vehicles and small trucks. Auto VIN automatically identifies your vehicle, making it the easiest vehicle code reader for beginners to use right out of the box.
- 【14 BASIC DIAGNOSTIC FEATURES FOR ALL SCENARIOS】-This car code reader includes Read/Clear DTCs, Live Data Graphs, I/M Readiness Status, Freeze Frame Data, Battery Test, and Oxygen Sensor Monitoring – everything you need for smog test prep, used car inspections, and daily fault checks. It's not just an engine code reader,also a complete diagnostic scanner for all vehicles.
- 【LIFETIME WIFI UPDATES FOR ONGOING COMPATIBILITY】-Unlike outdated odb2 scanners that require paid subscriptions, this OBD2 scanner offers lifetime WiFi updates – get the latest DTC library (100000+ codes) and new vehicle coverage quarterly. No computer needed: connect to WiFi directly, and your car reader diagnostic stays compatible with new models for years.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
Technical instructions
QB No 10111. 1. 0 en-GB C
Title Seat Belt Retractor
Category R Recall
Starting Date 9/1/2021
Func Group 8841 Closing Date 12/31/2051
Inspection/ Control, Automatic Locking Retractor (ALR).
All seats must be checked including the front passenger seat (except the Driver’s seat.)
Note! The front passenger seat must be in its rearmost and highest position and the height adjuster in its lowest position, such as the amount of belt getting retract inside the seatbelt retractor is at its maximum.
Step 1: Put the safety belt across the empty vehicle seat and insert the metal tongue of the belt into the buckle.
Step 2: Gently pull the safety belt all the way out of the retractor to activate the Automatic Locking Retractor (ALR). This should be done in one smooth hand over hand pull.
Step 3: Carefully let the safety belt retract fully into the retractor while the belt remains buckled, which simulates a restrained child seat. You will notice that when in ALR mode, there is a ratcheting/clicking noise from the retractor. This is normal.
Step 4: Grasp the torso portion of the safety belt and carefully pull on the belt in an attempt to pull the belt back out of the retractor. The belt should not pull out of the retractor.
Step 5: Unlatch the belt, and let it completely retract back into the retractor. This will release the automatic locking function.
Step 6: Repeat steps 1 to 5, six times.
Conclusion: Is the safety belt locked so that the strap cannot be pulled out of the retractor in step 4?
Yes: The ALR function works properly, and the safety belt assembly meets requirements
No: ALR does not work properly, the safety belt must be replaced according to the repair instructions in VIDA.
**************************************************************************************************************
VOLVO CAR SERVICE AND PARTS BUSINESS Quality Bulletin TITLE: Recall R10111: Seat Belt Retractor Model Year 2021 – 2022 90 Series, 60 Series, and XC40 vehicles GROUP: 8841 CAT/NO: R10111 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: Under Section H: The Cause code and CSC Code updated ISSUE DATE: 2021-09-10 STATUS DATE: 2021-09-15 Page 1 of 4 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC A. RECALL R10111 DESCRIPTION B. VEHICLES INVOLVED C. PARTS INFORMATION/PARTS RETURN D. OWNER NOTIFICATION E. VEHICLES IN RETAILER INVENTORY F. RETAILER RESPONSIBILITY G. TECHNICIAN COMPETENCY REQUIREMENT H. REIMBURSEMENT PROCEDURES & ALLOWANCE A. RECALL R10111 DESCRIPTION Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 V90, V90CC, S60, V60, V60CC, XC40, XC60 and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. Page 2 of 4 2021-09-15 Quality Bulletin R10111 This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. While using child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seat belt assembly that contains ALR levers that were manufactured according to production specifications. WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed. C. PARTS / PARTS RETURN Please refer to Parts Bulletin R10111. We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and failure has been confirmed. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. SEAT BELT RETRACTORS THAT FAIL THE FUNCTIONALITY TEST AND ARE CLAIMED AS SUCH, WILL BE REQUESTED BY TMA FOR TESTING/ANALYSIS AND VALIDATION. UNNECESSARY REPLACEMENTS WILL BE DEBITED. D. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed. 2021-09-15 Page 3 of 4 Quality Bulletin R10111 E. VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. F. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be inspected/repaired prior to a customer taking possession of the vehicle. G. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is: Level 1 for Inspection and Level 2 – Certified Tech for Repair. H. REIMBURSEMENT PROCEDURES & ALLOWANCE Recall R10111 claims should be submitted using the LONG FORM application only. Please note two (2) claims may be required to be submitted, as outlined below, when Check seat belt function ALR acc to QB-R10111 is the only action performed and NO seat belts are replaced. Claim Type: R10111 Cause Code: 02 CSC Code: XW Main OP: 97780 Failed Part No.: A Failed Part No. is only required when a seat belt is replaced and operation codes are used for the repair/replacement of the seat belt. When 97780 Check seat belt function ALR acc To QB-R10111 is performed and no further action is required a separate claim may be submitted for an additional 0.2 hours claiming operation number 09120. This second claim is only required when NO seat belts are required to be replaced per the QB. Second Claim: Claim Type: 01 (regardless of the vehicle age/mileage) Cause Code: 98 CSC Code: 1C Main OP: 09120 Labor Time: 0.2 Page 4 of 4 2021-09-15 Quality Bulletin R10111 Operation Number Repair Description Qty Labor Time 97780-2 Check seat belt function ALR acc to QB-R10111 1 0.1 *All seat belts must be inspected except the driver’s seat as outlined in the QBI. Operation Number Repair Description Qty Labor Time 97781-2 Seat belt front X1 replace acc. to QB-R10111 (SWDL INCLUDED) 1 1.6 Model Max Qty Labor Time XC40 1 1.5 97782-2 Seat belt rear outer X1 replace acc. to QB-R10111 (*NOTE) Model Max Qty Labor Time S60 XC40 V60 XC60 V90 XC90 112221 1.1 0.4 0.6 (each) 0.5 (each) 0.6 (each) 0.8 97783-2 Seat belt 3- point middle replace acc. to QB-R10111. Model Max Qty Labor Time XC40 V60 XC60 V90 XC90 11111 0.9 1.1 1.1 1.1 1.2 97784-2 Seat belt rear (third row) replace acc. to QB-R10111. Model Max Qty Labor Time XC90 2 0.9 (each) *NOTE: Operation number 97780 must be claimed as the main op on all claims submitted under recall R10111. Operation number 97781-2 has software download RMR/RML Reload and Total Upgrade Included. Operation number 97782-2 claimable 1 time for model S60 (includes time for replacing 1-3 rear seat belts). For V and XC60 models, the operation is claimable 1 time for each outer rear seat belt (LH+RH). A second claim for operation 97780 is only claimable when NO seat belts are replaced. Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.
**************************************************************************************************************
VOLVO CAR SERVICE AND PARTS BUSINESS Parts Bulletin TITLE: Recall R10111: Seat Belt Retractor Model / Year: 2021 – 2022 90 Series, 60 Series, and XC40 vehicles GROUP: 88 CAT/NO: R10111 CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2021-09-10 STATUS DATE: 2021-09-10 Page 1 of 3 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2021 VOLVO CAR USA, LLC Reference Bulletins: QB 10111 Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 V90, V90CC, S60, V60, V60CC, XC40, XC60 and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of the locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor. The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. While using child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seat belt assembly that contains ALR levers that were manufactured according to production specifications. Page 2 of 3 2021-09-10 Parts Bulletin 88-R10111 We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and failure has been confirmed. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. SEAT BELT RETRACTORS THAT FAIL THE FUNCTIONALITY TEST AND ARE CLAIMED AS SUCH, WILL BE REQUESTED BY TMA FOR TESTING/ANALYSIS AND VALIDATION. UNNECESSARY REPLACEMENTS WILL BE DEBITED. The following part numbers apply: Part Number Description Qty 32131173 Seat belt 2nd row LH/RH Yellow S/V60/V60CC 0-2 32149110 Seat belt Front RH Blond S/V60/V60CC 0-1 32149109 Seat belt Front RH Charcoal S/V60/V60CC 0-1 32149111 Seat belt Front RH Yellow S/V60/V60CC 0-1 31462769 Seat belt 2nd row center Blond S60 0-1 31462768 Seat belt 2nd row LH/RH Charcoal S60 0-2 31462762 Seat belt 2nd row Charcoal V60/V60CC 0-1 32131440 Seat belt 2nd row center Yellow V60/V60CC 0-1 31462759 Seat belt 2nd row LH/RH Blond V60/V60CC 0-2 31462758 Seat belt 2nd row LH/RH Charcoal V60/V60CC 0-2 31322639 Seat belt Front RH Blond S/V90/V90CC 0-1 32149129 Seat Belt Front RH Charcoal XC40 0-1 32239872 Seat belt 2nd row LH/RH Charcoal XC40 0-2 32239973 Seat belt 2nd row center Charcoal XC40 0-1 39842315 Seat belt 2nd row LH/RH Blond XC60 0-2 39838361 Seat belt 2nd row LH/RH Charcoal XC60 0-2 39842316 Seat belt 2nd row LH/RH Blond XC60 INTERGR CHSEAT 0-2 39838362 Seat belt 2nd row LH/RH Charcoal XC60 INTERGR CHSEAT 0-2 39842319 Seat belt 2nd row center Blond XC60 0-1 39838365 Seat belt 2nd row center Charcoal XC60 0-1 32131512 Seat belt 2nd row center Yellow XC60 0-1 32149087 Seat belt Front RH Blond XC60 0-1 32149086 Seat belt Front RH Charcoal XC60 0-1 31675111 Seat belt 2nd row center Blond XC90 0-1 31675100 Seat belt 2nd row center Charcoal XC90 0-1 31675102 Seat belt 2nd row center Blond XC90 INTERGR CHSEAT 0-1 31675101 Seat belt 2nd row center Charcoal XC90 INTERGR CHSEAT 0-1 31675727 Seat belt 2nd row LH Blond XC90 0-1 31675725 Seat belt 2nd row LH Charcoal XC90 0-1 2021-09-10 Page 3 of 3 Parts Bulletin 88-R10111 Part Number Description Qty 31675728 Seat belt 2nd row RH Blond XC90 0-1 31675726 Seat belt 2nd row RH Charcoal XC90 0-1 31484587 Seat belt 3rd row LH Blond XC90 0-1 31484586 Seat belt 3rd row LH Charcoal XC90 0-1 31484589 Seat belt 3rd row RH Blond XC90 0-1 31484588 Seat belt 3rd row RH Charcoal XC90 0-1 31322653 Seat belt Front RH Blond XC90 0-1 31322652 Seat belt Front RH Charcoal XC90 0-1 31429470 SWDL RML/RMR Reload XC90, XC60 0-1 31476584 SWDL RML/RMR Reload S90/V90/V90CC 0-1 31681938 SWDL RML/RMR Reload XC40 0-1 32221349 SWDL RML/RMR Reload S60/V60/V60CC 0-1 31483292 Total Upgrade XC60, XC90 0-1 31493704 Total Upgrade S60, V60, V60CC 0-1 31654144 Total Upgrade S90, V90, V90CC 0-1 31676056 Total Upgrade XC40 0-1 30622545 Screw XC90 rear mid 0-1 985870 Flange lock nut rear mid XC40 0-1 985955 Flange nut rear mid XC40, V60, V60CC, XC60, XC90 0-1 987885 Flange lock nut rear mid S/V60/CC XC60, S90, V90 0-1 985047 Flange screw Front S/V/XC60/CC, S/V/XC90, CC90, XC40 0-2 985047 Flange screw rear outer XC90 0-1 999127 Flange nut rear outer ALL car types 0-1 999127 Flange nut rear mid S60 0-1
**************************************************************************************************************
October 11, 2021 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4A221K7M1738014 Dear Volvo A. Owner, SAFETY RECALL NOTICE VOLVO CAR USA LLC PO Box 3757, Highland Park, Ml 48203-9984 PRESORT FIRST-CLASS U.S. POSTAGE PAID VOLVO CAR IMPORTANT SAFETY RECALL INFORMATION 0 U.S. Department of Dansportatlon Issued in Accordance with Federal Law IINHTSA NHTSA RECALL 21V-682 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2021-2022 60 Series, 90 Series and XC40 Volvo vehicles. The reason for Recall RlOlll: Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. Recall action: RlOlll: The corrective action is to inspect and perfonn a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications, free of charge. Please contact your authorized Volvo retailer to schedule an appoinhnent for the repair to be completed. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter. Please contact: If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center: 1800 Volvo Place Mahwah, NJ 07430 Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support. We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590 Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: l-800-424-9153). You may also go to their website, https://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional-choices/recall-information Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible. Sincerely, f)/ ..,,, Vincent D ‘Auria . Senior Manager Product, Safety and Compliance – Regulatory & Compliance 1-800-458-1552
**************************************************************************************************************
Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance September 14, 2021 Subject: Recall R10111 TO: All U.S. and Canadian Volvo Retailers UPDATE 9/14/21 – All eligible VINs have been marked. Eligible for “Recall R10111 Seat Belt Retractor” will appear when Warranty Vehicle Inquiry is checked and Seatbelt Retractor when TIE is checked to confirm eligibility. The VIN range originally listed on 9/1/21 included in the retailer letter should no longer be used to determine eligibility. Claims with RO dates 9/14/21 and later will only be accepted for eligible VINs. NOTE: The Cause Code and CSC have been updated when submitting for op 09120 (refer to QB for claiming). NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 XC40, XC60, S60, V60, V60CC, V90, V90CC and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt Volvo Car USA LLC Page 1 of 3 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 volvocars.us is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications. A total of 19,066 U.S., 83 Puerto Rico and 2,862 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE. • Recall R10111 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to [email protected]. Vehicle Inquiry – Warranty Vehicle Inquiry systems (QW90) are currently being loaded with the recall VINs and information and may not accurately identify a vehicle as eligible for R10111 at this time. OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall. PARTS / PARTS RETURN Please review Parts Bulletin R10111 once available. We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and checked. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. REPLACED PARTS WILL BE REQUESTED TO BE SENT BACK TO TMA FOR TESTING/ANALYSIS. Information will be made available on QB/Parts Bulletin. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 [email protected] Page 3 of 3
**************************************************************************************************************
Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance September 1, 2021 Subject: Recall R10111 TO: All U.S. and Canadian Volvo Retailers NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10111 on certain model year 2021-2022 XC40, XC60, S60, V60, V60CC, V90, V90CC and XC90 vehicles. Volvo Cars investigations have identified that there may be a risk that certain seat belts with the Automatic Locking Retractor (ALR) have not been produced according to specifications and may result in early deactivation of locking feature used to tightly secure a child restraint system/seat. The subject seat belt assemblies have a feature that converts the retractor from an emergency locking retractor (ELR) to an automatic locking retractor (ALR). The seat belts convert to the ALR mode after the webbing has been fully withdrawn from the retractor. The system is designed so that as the seat belt is released into the retractor, the ALR function remains active so a child restraint seat can be tightly secured. However, in certain seat belt assemblies the ALR function deactivates early before the webbing is fully retracted. This noncompliance does not impact the compliance or functionality of the seat belt assemblies with respect to their normal use by adult passengers or use of the LATCH system to secure child restraint seats. Volvo Car USA LLC Page 1 of 3 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 volvocars.us With child restraint seats, which the vehicle owner elects to use the seat belt to secure the child restraint seat instead of the LATCH system, if the seat belt is not lockable, there is an increased risk of injury in a crash to the occupant of the child restraint seat. To remedy the concerned vehicles, Volvo Cars needs to inspect and perform a functionality test. If necessary, the affected seat belts will be replaced with a seatbelt assembly that contains ALR levers that were manufactured according to production specifications. A total of 19,066 U.S., 83 Puerto Rico and 2,862 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10111 Seat Belt Retractor” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10111 has not been completed. Eligibility can also be confirmed in TIE. • Recall R10111 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to [email protected]. Vehicle Inquiry – Warranty Vehicle Inquiry systems (QW90) are currently being loaded with the recall VINs and information and may not accurately identify a vehicle as eligible for R10111 at this time. We are expecting the systems to accurately reflect vehicle eligibility early next week. Please refer to the VIN range chart below. It is a violation of federal law to deliver a vehicle that falls within the VIN ranges below: OWNER NOTIFICATION An owner notification letter will be sent out that will notify the owner of this recall. PARTS / PARTS RETURN Please review Parts Bulletin R10111 once available. Page 2 of 3 We STRONGLY RECOMMEND you DO NOT ORDER replacement parts until the vehicle has been inspected and checked. Due to very low predicted failure rate and parts availability, as well as multiple part numbers dependent on Model, Model Year, Seat Belt Color and Seat Belt Position, DO NOT ORDER any parts before the confirmed faulty ALR. REPLACED PARTS WILL BE REQUESTED TO BE SENT BACK TO TMA FOR TESTING/ANALYSIS. Information will be made available on QB/Parts Bulletin. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 [email protected] Page 3 of 3
SEOCONTENT-END
This product presentation was made with AAWP plugin.