Wheelchair Lift Outer Barrier May Fail – 2009-2021 Volvo 9700

August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V597000

Wheelchair Lift Outer Barrier May Fail/FMVSS 403

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

 

NHTSA Campaign Number: 21V597

Manufacturer Volvo Bus Corporation

Components EQUIPMENT ADAPTIVE/MOBILITY

Potential Number of Units Affected 368

 

Summary

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift’s outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, “Platform Lift Systems” and 404, “Platform Lift Installations.”

 

Remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

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NHTSA SAFETY RECALL

#21V-597 March 18, 2022

IMPORTANT SAFETY RECALL

This notice applies to your vehicle(s), see VIN list below.

Dear Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2009-2021 Volvo 9700 coaches equipped with Ricon Baylift wheelchair lift.

 

DEFECT DESCRIPTION

According to Ricon, “When the outer barrier is fully deployed, it cannot withstand a 7,117 N (1,600 pounds) force when tested in accordance with FMVSS 403, S7.13 and does not meet the requirements of FMVSS 403, S6.4.7.3.”. In addition to the above, the vehicle would not comply with FMVSS 404 S4.1.1.

 

SAFETY RISK

If an occupant’s mobility device unexpectedly drives or pushes into the deployed outer barrier and it is unable to withstand the minimum designated amount of force, the integrity or performance of the outer barrier may be affected and can increase the risk of injury to the lift occupant.

 

IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE

None.

 

REMEDY PROGRAM

Units remedied in the field and new production lifts will incorporate a RH and LH side barrier support feature above the outer barrier hinge axis that will aid in rotationally constraining the outer barrier when it is loaded in the fully deployed position. The support feature will redistribute and reduce torsional stresses in the barrier hinge pin assemblies to withstand the application of 7,117 N (1,600 lb force) in compliance with the requirements of S6.4.7.3.

We are submitting this recall report to fulfill 49CFR573/577 requirements related to regulatory noncompliance and ensure proper traceability.

According to our records, you are the registered owner of the following vehicles involved in this safety recall SR21-84:

 

WHAT YOU NEED TO DO

Please make an appointment to your nearest Prevost Service Center and refer to SR21-84 to have the work performed free of charge.

The time to remedy your vehicle if required is 3/4 hour (0.75 h).

Optionally, you may have the work performed by qualified personnel of your choice, following the Safety Recall SR21-84 procedure that can be found on Prevost Technical Publications web site at this address: https://techpub.prevostcar.com/en/

Prevost will reimburse you the parts and labor as described in the SR21-84 procedure. Please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.

 

PRE-NOTIFICATION REMEDIES

If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.  Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification.  To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.

 

NOTICE REGARDING LEASED VEHICLES

If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days.

For purposes of this Notice, the terms:

Leased motor vehicle means any motor vehicle that is leased to a person for a term of at least four months by a lessor who has leased five or more vehicles in the twelve months preceding the date of notification by the vehicle manufacturer of the existence of a safety-related defect or noncompliance with a Federal motor vehicle safety standard in the motor vehicle.

Lessor means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.

Lessee means a person who is the lessee of a leased motor vehicle as defined in this section.

 

CHANGE OF ADDRESS OR OWNERSHIP

If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page https://www.prevostcar.com/parts-and-services/warranty

 

Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to  prevost.onlinewarranty@volvo.com.

 

ASSISTANCE

If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers

 

COMPLAINTS

You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within 60 days of the owners first tender to obtain repair following the earliest remedy program repair date mentioned above.

You may submit the complaint to the Administrator of the National Highway Traffic

Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC

20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1800-424-9153) or go to https://www.safercar.gov

 

We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.

 

Truly yours,

Prevost Service Team

 

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13 Affected Products

Vehicle

MAKE	MODEL	YEAR
VOLVO BUS	9700	2009-2021

 

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6 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-21V597-9175.PDF 214.543KB

 

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Recall Acknowledgement

RCAK-21V597-9373.pdf 645.765KB

 

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ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V597-7801.pdf 212.657KB

 

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Owner Notification Letter(Part 577)

RCONL-21V597-1605.pdf 164.894KB

 

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Recall 573 Report- 04/20/2022

RCLRPT-21V597-4877.PDF 214.572KB

 

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Recall Quarterly Report #1, 2022-1

RCLQRT-21V597-8697.PDF 211.138KB

Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API

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