R29998 - Automatic Emergency Braking May Not Engage - 2019-2020 Volvo S60, V60, S90, V90, XC40, XC60, XC90

March 12, 2020 NHTSA CAMPAIGN NUMBER: 20V144000

Automatic Emergency Braking May Not Engage

If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.

NHTSA Campaign Number: 20V144

Manufacturer Volvo Car USA LLC

Components FORWARD COLLISION AVOIDANCE

Potential Number of Units Affected 121,605

Summary

Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.

Remedy

Volvo will notify owners, and dealers will update the Active Safety Domain Master (ASDM) software, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R29998.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Volvo has a Recall

SAFETY RECALL NOTICE

NHTSA RECALL 20V-144

April 6, 2020

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV9AC9HL9K9999999

Dear Volvo Owner,

Volvo Cars USA LLC (Volvo Cars) on behalf of Volvo Car Group, is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.

The reason for Recall R29998:

Volvo Cars Investigations have identified on certain vehicles, the automatic emergency braking system (AEB) may not apply the brakes automatically when it detects a possible collision. In addition, the system may not warn of a potential crash with a non-moving vehicle or object.

Note: The regular brake system and all other functions in the vehicle are not affected by this problem.

If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash. The AEB system may not provide driver warnings and apply the brakes automatically to help avoid a crash.

What should you do now?

The corrective action is to take your vehicle to a Volvo dealer to update the Active Safety Domain Master (ASDM) software, at no cost to you.

Please contact your authorized Volvo retailer for an appointment without delay. This procedure will be completed at no cost and can take up to 1.5 hours to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. It is important that the main key fob for the vehicle is brought to the authorized Volvo retailer for your appointment.

We apologize for the inconvenience this action may cause you and we are grateful for your cooperation to perform this important operation as soon as possible. Your continued satisfaction with your Volvo is of highest importance to us.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

Please contact:

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important service completed as quickly as possible.

Sincerely,

Jason Guidi
Director ± Regulatory & Compliance
1-800-458-1552

VOLVO CAR SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE: Recall 29998: Total Upgrade Active Safety Domain Master (ASDM) MY S60 – 2019-2020, XC60 – 2019-2020, XC40 – 2019-2020, S9L – 2019-2020, V90 – 2019-2020, V90CC – 2019-2020, XC90 – 2019-2020, V60CC – 2019-2020, V60 – 2019-2020 Revised 2020-03-27
GROUP:	CAT/NO: R29998	ISSUING DEPARTMENT: Regulatory and Compliance			CAR MARKET: United States and Canada
REVISIONS: B. Vehicles Involved, Port Vehicles					ISSUE DATE: 2020-03-13	STATUS DATE: 2020-03-27
Service Personnel: Read and initial		SERVICE MANAGER	SERVICE WRITER	WARRANTY ADMINISTRATOR
					Page 1 of 3

“Right first time in Time”

A. RECALL R29998 DESCRIPTION

B. VEHICLES INVOLVED

C. PARTS INFORMATION/PARTS RETURN

D. OWNER NOTIFICATION

E. VEHICLES IN RETAILER INVENTORY

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. TECHNICIAN COMPETENCY REQUIREMENT

I. RETAILER ALLOWANCE

Revisions have been made to the following areas:

B. Vehicles Involved, Port Vehicles

A. RECALL R29998 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to launch Recall R29998 on certain Volvo S60,V60,V60CC, S90L,V90,V90CC, XC40, XC60 and XC90 MY 2019-2020.

ASDM quality signal may be suppressed from the camera, which leads to a downgrading of the AEB (Automatic Emergency Brake) functionality, a part of Volvo Intellisafe package.

Volvo Cars Investigations have identified that the Automatic Emergency Brake System (AEB), a part of the driver support system – intelliSafe, may not always work due to a software issue. In an emergency situation where the driver may be inattentive or does not react to oncoming obstacles, the AEB system may not always engage which could increase the risk of collision.

Please note that the regular brake system and all other functions in these vehicles are not affected.

Description of deviations of the support function AEB.

Auto brake against stationary objects.
Auto brake for pedestrians and bicycles (stationary and moving).
Reduced function of the collision warning in low speeds for stationary vehicles.
Reduced function of the brake gain in low speeds for stationary vehicles.

The corrective action is to Perform Total Upgrade, containing updated software, on all concerned vehicles.

Driver will always have collision warning and brake support for pedestrians and bicycles, independent of speed.

Chain of events:

Circuit board temperature inside ASDM is between +10 to +40°C.
Customer needs to encounter a hazardous scenario (stationary vehicles, pedestrians or bicycles).
Driver does not react on warnings.

NOTE: No warning given for stationary vehicles in low speeds.

Driver is distracted and does not brake.

Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.

A total of 121,606 U.S. and 11,834 Canadian vehicles are eligible for this recall.

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

Vehicle Inquiry – Vehicle Warranty where the message “Recall R29998 ASDM” will appear for eligible vehicles, or check eligibility in TIE.
Recall R29998 eligible vehicles must be inspected and repaired if necessary prior to customer delivery.

All vehicles should be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.

PORT VEHICLES

NOT all vehicles arriving from the ports will have been completed. First check vehicle eligibility in Vehicle Inquiry.

C. PARTS INFORMATION / PARTS RETURN

Please refer to revised Parts Bulletin 8-R29998 for new updated part number information.

PARTS RETURN

No parts are required to be returned for this recall.

D. OWNER NOTIFICATION

Owner notification letters will be mailed in late April. Owners of eligible retailed vehicles that are requesting this recall to be performed should be accommodated.

E. VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicle inventory for recall eligibility and repair immediately. Once the repair is complete, the vehicle may be sold or leased.

F. RETAILER RESPONSIBILITY

Please perform this recall on all vehicles. All eligible vehicles must have this recall completed prior to customer delivery.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R29998 claims should be submitted using the LONG FORM application only.

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R29998
Cause Code: 02
CSC Code: XW Main OP: 97683 Failed Part:
31483292 – XC90 and XC60
31654144 – V90 and V90CC
31472405 – S90L
31676056 – XC40
31493704 – S60, V60 and V60CC

Operation Number	Repair Description	Qty	Labor Time
97683	Software downloading acc. to QB R29998	1	0.7

VOLVO CAR SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE: Recall 29998: Total Upgrade Active Safety Domain Master (ASDM) Model Year 2019-2020 S60, V60, V60CC, S90L, V90, V90CC, XC40, XC60, XC90
GROUP: 3	CAT/NO: R29998	REFERENCE BULLETINS: QB R29998		CAR MARKET: United States and Canad
COPY TO / CIRCULATIONS (PLEASE INITIAL):				ISSUE DATE: 2020-03-17	STATUS DATE: 2020-03-17
GENERAL MANAGER	PARTS MANAGER	SERVICE MANAGER	SALES MANAGER
				Page 1 of 1

“Right first time in Time”

Reference Bulletins: QB R29998

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to launch Recall R29998 on certain Volvo S60,V60,V60CC, S90L,V90,V90CC, XC40, XC60 and XC90 MY 2019-2020.

Volvo has identified that the Active Safety Domain Master (ASDM) micro-processor can’t interpret the temperature status properly from internal memory, leading to low confidence value from the camera. ASDM quality signal may be suppressed from the camera, which leads to a downgrading of the AEB (Automatic Emergency Brake) functionality, a part of Volvo Intellisafe package.

The corrective action is a total upgrade.

A total of 121,606 U.S. and 11,834 Canadian vehicles are eligible for this recall.

The following part numbers apply:

Part Number	Description	Qty
31483292	Total Upgrade XC90 and XC60	1
31654144	Total Upgrade V90 and V90CC	1
31472405	Total Upgrade S90L	1
31676056	Total Upgrade XC40	1
31493704	Total Upgrade S60, V60 and V60CC	1

Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste.

March 12, 2020
Subject: Recall R29998
TO: All U.S. and Canadian Volvo Retailers

VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.

Correct all vehicles in your new vehicle inventory before delivery.

Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to launch Recall R29998 on certain Volvo S60,V60,V60CC, S90L,V90,V90CC, XC40, XC60 and XC90 MY 2019-2020.

ASDM quality signal may be suppressed from the camera, which leads to a downgrading of the AEB (Automatic Emergency Brake) functionality, a part of Volvo Intellisafe package.

Volvo Cars Investigations have identified that the Automatic Emergency Brake System (AEB), a part of the driver support system – IntelliSafe, may not always work due to a software issue. In an emergency situation where the driver may be inattentive or does not react to oncoming obstacles, the AEB system may not always engage which could increase the risk of collision. Please note that the regular brake system and all other functions in these vehicles are not affected.

Description of deviations of the support function AEB.

Auto brake against stationary objects.
Auto brake for pedestrians and bicycles (stationary and moving).
Reduced function of the collision warning in low speeds for stationary vehicles.
Reduced function of the brake gain in low speeds for stationary vehicles.

The corrective action is to Perform Total Upgrade, containing updated software, on all concerned vehicles.

Driver will always have collision warning and brake support for pedestrians and bicycles, independent of speed.

Chain of event:

Circuit board temperature inside ASDM is between +10 to +40 deg. C
Customer needs to encounter a hazardous scenario (stationary vehicles, pedestrians or bicycles)
Driver does not react on warnings.

NOTE: No warning given for stationary vehicles in low speeds.

Driver is distracted and does not brake.

Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.

A total of 121,606 U.S. and 11,834 Canadian vehicles are eligible for this recall.

Vehicle eligibility must be confirmed:

Vehicle Inquiry – Vehicle Warranty where the message “Recall R29998 ASDM” will appear for eligible vehicles or check eligibility in TIE.
Recall R29998 eligible vehicles must be inspected and repaired if necessary prior to customer delivery.

If you have any questions regarding your retailers affected vehicles, please send an e-mail with your retailer code and question to [email protected].

PORT VEHICLES

NOT all vehicles arriving from the ports will have been completed. First check vehicle eligibility in Vehicle Inquiry.

OWNER NOTIFICATION

The owner notification letters are scheduled to be mailed by late April.

PARTS / PARTS RETURN

Please refer to Parts Bulletin R29998.

No parts are required to be returned for this recall.

CLAIM SUBMISSION

Please refer to the claim submission information in the attached Quality Bulletin.

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.

If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.

Your cooperation in completing this important recall is greatly appreciated.

Drive Safely,

Jason Guidi
Director – Regulatory & Compliance
201-768-7300 [email protected]

18 Affected Products

Vehicles

MAKE	MODEL	YEAR

VOLVO	S60	2019-2020
VOLVO	S90	2019-2020
VOLVO	V60	2019-2020
VOLVO	V60CC	2019-2020
VOLVO	V90	2019-2020
VOLVO	V90CC	2019-2020
VOLVO	XC40	2019-2020
VOLVO	XC60	2019-2020
VOLVO	XC90	2019-2020