April 29, 2020 NHTSA CAMPAIGN NUMBER: 20V241000
The loose fasteners may result in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 20V241
Manufacturer Volvo Trucks
North America
Components STEERING
Potential Number of Units Affected 23
Summary
Volvo Trucks North America (Volvo Trucks) is recalling certain 2020-2021 VNL and VNR trucks. The steering gear fasteners may have not been properly tightened.
Remedy
Volvo Trucks will notify owners, and dealers will tighten the steering gear fasteners to specification, free of charge. The recall began May 20, 2020. Owners may contact Volvo Trucks customer service at 800-528-6586. Volvo Trucks’ number for this recall is RVXX2001.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SAFETY RECALL
VOLVO Trucks North America
Date
05/20
Number
RVXX2001
Steering Gearbox Fastener Re-Torque
SAFETY RECALL INFORMATION
(May 2020)
Volvo Trucks has determined that a defect that relates to motor vehicle safety exists in certain VN model vehicles manufactured from October 28, 2019, through January 17, 2020 with a Sheppard HD94 gearbox. The steering gear fasteners were not torqued to specification during steering gear replacement by final repair- temporary gears were installed by main production line and then replaced by final repair when the correct gear was received. Under-torqued fasteners can result in loss of clamp load, which may affect the steering and potentially cause loss of vehicle control.The steering gearbox mounting fasteners to the frame rail may loosen causing the unsafe condition. Indication of this occurrence may include steering wander or a feeling of looseness in the steering.
Volvo Trucks has not received reports of personal injury because of this condition. Therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.
VEHICLES AFFECTED
Certain 2020/2021 model vehicles manufactured from October 28, 2019, through January 17, 2020
VEHICLE QUANTITY
23 vehicles (23 U.S.)
REPAIR PROCEDURE:
DECOMMISSIONING THE TRUCK FOR REPAIR
| DANGER |
| Do not attempt to repair or service this vehicle without having sufficient training, the correct service literature and the proper tools. Failure to follow this could make the vehicle unsafe and lead to serious personal injury or death. |
| NOTE |
| Wear safety glasses during the duration of this repair to protect from possible inadvertent glass breakage |
- Secure the vehicle for service by parking on a flat and level surface.
- Apply parking brake.
- Place the transmission in neutral or park.
- Install the wheel chocks.
- Disconnect the cable from the battery’s negative (ground) terminal.
- Locate the steering gearbox mounting fasteners – driver’s side frame rail.
Check all mounting fasteners for any movement and/or damage. Replace fasteners if any damage is found.
- Torque steering gear fasteners to proper install torque.
- Set torque wrench to install torque of 500 +/- 25 Nm (370 +/- 18 lb ft) and tighten until “CLICK” is heard.
- Touch up the paint on the mounting ears/flanges with chassis black paint.
REIMBURSEMENT:
| This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained through the normal claim handling process. | |
| Claim Type (used only when uploading from the Dealer Business System) | R |
| Recall Status | |
| Vehicle repaired per instructions | Modified per instructions |
| Labour Codes | |
| Primary Labour Code
Steering Gearbox Fastener Re-Torque | 1720-16-09-01
0.4 hrs |
| Causal Part | 23821955 |
| Authorization Number | C6616 |
Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a safety recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.
| IMPORTANT SAFETY RECALL RVXX2001 NHTSA RECALL # 20V-241 |
DEAR VOLVO TRUCK OWNER:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volvo Trucks North America has decided that a defect, which relates to motor vehicle safety exists in certain 2020 and 2021 VNL, and VNR model vehicles manufactured from October 28, 2019 through January 17, 2020
| SAFETY DEFECT: | The steering gear fasteners were not torqued to specification during steering gear replacement by final repair. Temporary gears were installed by main production line and then replaced by final repair when the correct gear was received. |
| SAFETY RISK: | Under-torqued fasteners can result in loss of clamp load, which may affect the steering and potential loss of vehicle control and a vehicle crash under certain conditions. |
| PRECAUTIONS YOU CAN TAKE: | During pre and post-trip inspections, visually inspect the steering gear for looseness (see page 3 and following for further instruction). If loose fasteners are found, do not operate the vehicle; please call the Recall Support Line: 1+877-800-4945 opt #1, for further information and/or assistance. |
| TIME REQUIRED FOR THE REPAIR: | The time required to inspect/ repair your vehicle is approximately 1 hour. |
| WHAT YOU SHOULD DO: | You should contact the nearest Volvo Parts and Service Center and make an appointment. The dealer will inspect the gear mounting fasteners. Fasteners will be re-tightened.
You can locate the closest Volvo |
| NOTICE REGARDING LEASED VEHICLES: | If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter and the Vehicle Identification Number(s) of the vehicle that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safetyrelated defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. |
| OWNER RECALL RESPONSE CARD: | The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us. |
| ASSISTANCE/ COMPLAINTS: | Volvo Trucks North America Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo .comYou may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov if you believe that Volvo has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. |
| PRE NOTIFICATION REMEDIES: | Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing. |
We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product.
VOLVO TRUCKS NORTH AMERICA
RVXX2001_OWNER_LTR_US
May 2020
Volvo Trucks Uptime
Recall Alerts
Region:
☒U.S. ☐CAN
Bulletin: SRA-V20-01
Date: May 5, 2020
From: Gerard Hones, Regulatory Specialist Government Reporting
Subject: Safety Recall RVXX2001, Steering Gear Bolt Torque
Description of Defect:
On certain vehicles, the steering gear fasteners were not torqued to specification during steering gear replacement by final repair- temporary gears were installed by main production line and then replaced by final repair when the correct gear was received. Under-torqued fasteners can result in loss of clamp load, which may affect the steering and potentially cause loss of vehicle control. There have been no reports of accidents or loss of vehicle control associated with this condition.
Models/ Model Years Affected:
Volvo: Certain 2020 and 2021 VNL and VNR model vehicles manufactured from October 28, 2019 through January 17, 2020
Vehicle Quantities:
Volvo: 23 all U.S.
Dealer’s Responsibility:
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Release Schedule:
- Vehicle list will be posted on the Trucks Dealer Portal May 5, 2020.
- Owner notification letters will be released on or before May 29, 2020.
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
4 Affected Products
Vehicles
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V241-1969.pdf 132.815KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V241-8720.PDF 211.134KB
Defect Notice 573 Report
RCLRPT-20V241-7822.PDF 213.881KB
Recall Acknowledgement
RCAK-20V241-7758.pdf 244.853KB
Remedy Instructions and TSB
RCRIT-20V241-2496.pdf 123.467KB
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #2, 2020-3
RCLQRT-20V241-4826.PDF 211.232KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V241-8530.PDF 211.318KB
Recall Quarterly Report #4, 2021-1
RCLQRT-20V241-5504.PDF 211.425KB
Latest Recalls Documents
- Auto & Truck Maintenance
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