NHTSA ID Number: 10161742
Manufacturer Communication Number: WB19-84
Summary
NEUTRAL GEAR – SOFTWARE UPDATE
4 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
VOLVO BUS | 9700 | 2013-2016 |
DESCRIPTION
On the vehicles affected by this bulletin, the ‘’Engine Control Module’’ parameters must be updated to avoid Engine to crank with gear selected.
If you have PTT with programing access rights, you may program the update on your own and claim to warranty or please make an appointment at the nearest Prevost Service Center or Service Provider to have this bulletin performed free of charge.
PROCEDURE
1. Connect the vehicle with 110V power line. If not possible, make sure the batteries are fully charged before initiate programming.
2. Plug the computer on the vehicle and launch Tech Tool.
3. Turn the ignition to ‘’ON’’ position.
4. Select ‘’Product’’ tab (A).
5. Check VIN (B).
6. Check if a campaign is available (C). If it is the case, process with the campaign.
7. If no campaign, select ‘’Program’’ tab.
8. Select operation ‘’1700-08-03-39 Program Electronic Control Unit’’.
9. Click ‘’Start’’.
10. Select control unit ‘’ Engine Control Module’’ (EMS).
11. Select programming option ‘’Update Electronic Control Unit with latest software’’.
12. Click ‘’Program’’ button.
13. Tech tool must have the 3 conditions shown below to continue processing.
14. Click ‘’Continue’’ button if it is active.
15. Wait until all checks turn to green color (Programming completed).
16. Click ‘’Exit’’ button.
17. Bulletin is complete.
SEOCONTENT-START
Warranty Bulletin WB19-84
Writer: ML <QF7720962 rev4>
Date Expiration Group No. Page
06.2019 06.2021 1(4)
First Release
06-06-2019
NEUTRAL GEAR – SOFTWARE UPDATE
9700 (B13R)
MODEL YEAR(S) AND VEHICLE SERIAL NUMBERS (VIN) INVOLVED NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website. Model VIN
Volvo 9700 us/can
Model Year : 2013 – 2016
From 3CET2S226D5156182 up to 3CET2V42XG5176275 incl.
This bulletin does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this bulletin will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned.
DESCRIPTION
On the vehicles affected by this bulletin, the ‘’Engine Control Module’’ parameters must be updated to avoid Engine to crank with gear selected.
If you have PTT with programing access rights, you may program the update on your own and claim to warranty or please make an appointment at the nearest Prevost Service Center or Service Provider to have this bulletin performed free of charge.
Warranty Bulletin WB19-84
Writer: ML <QF7720962 rev4>
Date Expiration Group No. Page
06.2019 06.2021 2(4)
PROCEDURE
1. Connect the vehicle with 110V power line. If not possible, make sure the batteries are fully charged before initiate programming.
2. Plug the computer on the vehicle and launch Tech Tool.
3. Turn the ignition to ‘’ON’’ position.
4. Select ‘’Product’’ tab (A).
Figure 1
5. Check VIN (B).
6. Check if a campaign is available (C). If it is the case, process with the campaign.
7. If no campaign, select ‘’Program’’ tab.
Figure 2
Warranty Bulletin WB19-84
Writer: ML <QF7720962 rev4>
Date Expiration Group No. Page
06.2019 06.2021 3(4)
8. Select operation ‘’1700-08-03-39 Program Electronic Control Unit’’.
9. Click ‘’Start’’.
10. Select control unit ‘’ Engine Control Module’’ (EMS).
11. Select programming option ‘’Update Electronic Control Unit with latest software’’.
12. Click ‘’Program’’ button.
Figure 3
13. Tech tool must have the 3 conditions shown below to continue processing.
14. Click ‘’Continue’’ button if it is active.
Figure 4
Warranty Bulletin WB19-84
Writer: ML <QF7720962 rev4>
Date Expiration Group No. Page
06.2019 06.2021 4(4)
15. Wait until all checks turn to green color (Programming completed).
16. Click ‘’Exit’’ button.
Figure 5
17. Bulletin is complete.
WARRANTY
This modification is covered by Prevost’s normal warranty. We will reimburse 30 minutes of labor upon receipt of a warranty claim. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under Service \ Warranty section). Use Claim Type:
“Bulletin/Recall” and select ‘’Warranty Bulletin WB19-84 “.
OTHER
VBC Bulletin N/A Access all our Service Bulletins on
https://techpub.prevostcar.com/en/
or scan the QR-Code with your smart phone.
Are you a Vehicle owner? E-mail us at
technicalpublications_prev@volvo.com and type “ADD” in the subject
to receive warranty bulletins applicable to your vehicle(s) by e-mail.
Fail Code 49
Defect Code DONNÉES
Syst. Cond B
Causal Part
SEOCONTENT-END
WB19-84
06.2019
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4
Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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