NHTSA ID Number: 10161763
Manufacturer Communication Number: K43056254
Summary
Aftertreatment Control Module ( ACM ) Offline / Not Visible / Missing From Control Unit Information in Premium Tech Tool ( PTT ) – US10 And Newer Emissions
7 Affected Products
Vehicles
SEOCONTENT-START
Solution A. When replacing an ACM, always use Replace Hardware, operation 1700-22-03-12.
B. Review the DTC Readout for communications codes that may indicate a data link problem.
C. Ensure that there are no voltage or resistance issues with power and ground to the module.
– Ensure that there are at least 12 volts present on ACM pin 3 with Key On.
D. Unplug the ACM. Allow the chassis to sit with key on, engine off for 5 minutes.
Reconnect the ACM without turning the key off.
E. Make sure that the ACM is compatible with the truck.
– OBD13 to OBD15 (Model Years 2014 to 2016) have two compatible modules:
• 21870087
• 22449432
– OBD16 and newer is only compatible with one module:
• 22449432
F. Make sure to disconnect any third party devices (GPS, QUALCOMM etc.) that are
connected anywhere to the data link, possibly on the diagnostic connector (back side).
G. Make sure Tech Tool is at version 2.5.87 or newer. Tech Tool databases are up to Cause When connecting to a chassis for diagnosis or programming, the ACM may not be visible. This is not an immediate indication of a failed module. Most ACMs replaced for this issue are found to be in working condition during failure analysis.
** SOLUTION **
Engine family , , , , , 11L Engine 13L Engine 16L Engine MP7 MP8 MP10
Engine family
Emission Standard , , , , , US10+OBD13 US14+OBD15 US14+OBD16 US17+OBD16 US17+OBD18 U
S17+OBD19
Emission Standard
Volvo
Model VN VNL VNM VNR VNX VAH VHD VT , , , , , , ,
Volvo Models
Mack Model LEU LR MRU – TerraPro CHU – Pinnacle, Axle back CXU – Pinnacle, Axle front , , , ,
, , GU – Granite TD – Titan
Mack Models
Title Aftertreatment Control Module ( ACM ) Offline / Not Visible / Missing From Control
Unit Information in Premium Tech Tool ( PTT ) – US10 And Newer Emissions
** SOLUTION **
Solution K43056254
Monday, June 3, 2019 6:04:14 PM CEST
Main customer effect , calibration/programming/pairing/missing operation diagnostics/methodology
Customer effect
Function Group , 258 emissions after-treatment 2841 Electronic Control Unit
Function Group
Function affected , 2 1 0 ACM Diagnostic tool
Function(s)/component(s) affected
Solution visibility Dealer distribution
Internal comments (BO)
Before shipping the pre-programmed ACM, the following steps can be performed to allow the programming of the ACM.
1. Disconnect 62 PIN connector at the ACM
2. Eliminate J1939 communication by using either of the procedures attached here.
3. Connect 62PIN connector at the ACM.
4. Program ACM using TT2.
5. If ” ONLY ” the ACM is still not visible, the new ACM will need to be sent to Technical Support Services after they have been contacted and a case opened.
date (when in doubt use the Update Product Information function).
H. Remove the fuses for the TGW and ABS modules. This should only be required if there are issues with programming a module for the first time. Follow the procedure in Step H to ensure PTT has to re-identify the vehicle.
I. If the original ACM is not visible in Tech Tool, make sure to do the following steps to clean the history of the truck inside tech tool:
1. Disconnect from the truck and then remove the truck from the latest selections list.
2. Exit out of PTT.
3. Using the Tech Tool Log Manager, stop the BAF services, clean up all log files and then start the BAF services.
4. Restart PTT and connect to the truck.
J. If the ACM is still not visible, start an eService case for further assistance. The case must include:
• A complete DTC Readout from the time of the truck’s arrival.
• A thorough description of all tests performed with results and numeric values noted (“Good” is not a value).
• Screenshots of any errors encoutered while attempting to program.
NA_Author_Group GTT
Status Published
Review date 15-02-2017 00:02
Date of last update 22-05-2019 17:05
Creation date 29-11-2016 15:11
Last modified by A241298
Author ut01793
Administration
Vehicle operating mode when stationary
Conditions
SEOCONTENT-END
Solution K43056254
Monday, June 3, 2019 6:04:14 PM CEST
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4
Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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