Automated Manual Transmission (AMT) Clutch Failures At Service Replacement; New Clutch Found To Be Damaged When Unboxed Or Fails Soon After Replacement – Volvo

SEOCONTENT-START

Cause A new clutch that is replaced in the aftermarket may be found damaged when removed from packaging, or experience failure shortly after installation. This situation is likely to occur before the vehicle leaves the shop or during the first test drive after replacement. It has been determined that this issue arises due to damage that occurs during shipping and handling of the new part. Damage of this nature normally occurs to the tabs shown in the photo below:
** SOLUTION **
Transmission , , , , AMT-F With Crawler Gears AMT-F Without Crawler Gears AMT-C AMT-D AMT-F AMT-C AMT-D AMT-F With Crawler Gears AMT-F Without Crawler , , , ,
Gears
Transmission
Engine family , , , 11L Engine 13L Engine MP7 MP8
Engine family
Emission Standard , , US17 US17+OBD16 US17+OBD18
Emission Standard
Volvo Model VNL VNM VNR VNX VAH VHD , , , , ,
Volvo Models
Mack Model AN – Anthem CHU – Pinnacle, Axle back CXU – Pinnacle, Axle front GR – Granite , , ,
, , GU – Granite PI – Pinnacle
Mack Models
Title Automated Manual Transmission (AMT) Clutch Failures At Service Replacement; New
Clutch Found To Be Damaged When Unboxed Or Fails Soon After Replacement
** SOLUTION **
Solution K66500719
Monday, June 3, 2019 5:54:32 PM CEST
S
o
l
u
t
i
o
n
Prior to Installation
• The box should be inspected for damage before opening and if damage is found the clutch should be inspected to
make sure the tabs shown in the picture above are not cracked or broken from shipping and handling.
Note: This issue has not been seen in vehicles new from the factory. If a clutch is found failed in a new vehicle, normal repair procedure should be followed.
• When inspecting the clutch, if the tabs are aligned in the box along the box sides they are more likely to get damain shipping and handling. If they are aligned in the corners of the box as shown below they are less likely to be damaged.
• Clutches should always be stored flat on the shipping pallet and never on edge. Damage to the clutch may result from the on edge storage.
Function(s)/component(s) affected
Solution visibility Dealer distribution
Internal comments (BO) Jeff Grainger investigating. 12/4/18
Correct Incorrect
If the exposed tabs are found to be broken/cracked
1. A parts claim should be filed with the PDC for a damaged component.
2. If this issue is encountered pre-installation : only
2.1. Take pictures of the broken tab clear as it was found when the packaging was opened.
2.2. Open an eService case. The case should include:
• A description of the problem as it is found. Be sure to specify that the part was broken out of the box.
– Acceptable Description Example: “Vehicle was brought in for clutch replacement. New clutch was found to damaged when box was opened.”
– Unacceptable Description Example: “Clutch broke”
• The pictures of the damage.
3. If the part is installed and found to be bad: then
• The warranty claim filed must be a parts warranty claim due to the labor involved with the job.
• An eService case is required. not
NA_Author_Group GTT
NA_Reviewer ut9268h
Status Published
Review date 22-07-2019 00:07
Date of last update 23-05-2019 21:05
Creation date 15-11-2018 20:11
Last modified by RU4469V
Dealer ID UT9268H
Author UT9268H
Administration
Other conditions after a workshop procedure on the vehicle
Frequency of occurrence of
problem
random
Vehicle operating mode , on start-up when driving
Conditions
Visual appearance crack/fracture
Road behaviour driveability
Noise , , , rattling noise grinding knock rubbing noise
Main customer effect , noise visual appearance
Customer effect
Function Group 411 mechanical clutch
Function Group
Function affected Clutch

SEOCONTENT-END