Safety Recall RVXX1902 – Sleeper Bunk Window – 2018-2020 Volvo VNL & VNX

March 18, 2019

Sleeper Bunk Window May Detach From the Vehicle

If a window detaches from the vehicle, it may strike another vehicle or pedestrian, increasing the risk of a crash or injury.

 

NHTSA Campaign Number: 19V208

Manufacturer Volvo Trucks North America

Components STRUCTURE

Potential Number of Units Affected 11,089

 

Summary

Volvo Trucks North America (Volvo Trucks) is recalling certain 2018-2020 VNL and VNX vehicles configured as 740 and 760 sleeper models. The sleeper bunk window may detach and fall from the vehicle.

 

Remedy

Volvo Trucks has notified owners, and dealers will replace the window hinge, free of charge. Owners were notified of the recall on April 8, 2019 and will be sent a second notice when the remedy parts are available. The recall began August 21, 2019. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks’ number for this recall is RVXX1902.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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SAFETY RECALL

VOLVO Trucks North America

Greensboro, NC USA

Date
08.2019

Number
RVXX1902

 

Sleeper Bunk Window, Repair VN

 

SAFETY RECALL INFORMATION

(August 2019)

Volvo Trucks has determined that a defect that relates to motor vehicle safety exists in certain VN model vehicles manufactured from January 31, 2017, through January 11, 2019. The adhesive bonding the glass to the window hinge and the redundant screw attachment is insufficient to hold the window in place if the truck is driven with the sleeper bunk windows in the open position. If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.

Volvo Trucks has received no reports of personal injury as a result of this condition. Therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect.

 

VEHICLES AFFECTED

Certain 2018-2020 model vehicles manufactured from January 31, 2017 through January 11, 2019

 

VEHICLE QUANTITY

14,009 vehicles (11,089 U.S., 2,754 Canada and 166 Mexico)

REQUIRED PARTS

Item	Description	Part Number	Quantity
1.	Window Repair Kit	23625157	1 per 2 windows
2.	Special Window Tool	88800779	See note below

 

NOTE: Special tool is required to perform this repair.  Each dealership has been provided with 2 tools.  Additional tools are not covered

 

DECOMMISSIONING THE TRUCK FOR REPAIR

DANGER

Do not attempt to repair or service this vehicle without having sufficient training, the correct service literature and the proper tools. Failure to follow this could make the vehicle unsafe and lead to serious personal injury or death.

 

NOTE

The Illustrations shown in this document are used for reference only and may differ slightly from the actual vehicle being serviced. However, the replacement procedure is represented as accurately as possible.

 

NOTE

Wear safety glasses during the duration of this repair to protect from possible inadvertent glass breakage

 

1. Secure the vehicle for service by parking on a flat and level surface, applying the parking brake, chocking the rear wheel, and placing the transmission in neutral. Disconnect the cable from the battery’s negative (ground) terminal.

 

REPAIR PROCEDURE

2. Remove the bug screens from the window needing repair.
3. Safely place a ladder at the exterior of the window.
4. Remove the “E” clip from the window latch.
5. Remove the pin that secures the latch to the glass.
6. Make a window support that can be used for the window repairs.

7. Remove the upper hinge screws using the special tool in the kit. Some nut inserts will stay in place when the screw is removed. Nut inserts that try to spin in place can be helped with the rubber pad included in the special tool kit. If a nut insert continues to spin, cut a slot in the head of the nut insert and use a flat head screwdriver to hold in place.
8. Using thin tie strap cutters, cut the glass side of the hinge from the window cab side. With the glass removed, cut the center section of the hinge from the window frame as shown. This will provide the space that is needed to mount the new hinge.
9. Use a putty knife to de-bond the plastic hinge strip from the glass.

Note: Be careful when removing the plastic hinge strip not to scratch the surface.

10. Remove the two nut inserts from the glass.
11. Remove the two insulators from the outside glass.
12. Remove the old glue from the mounting holes.

Note: Be careful removing the old glue from the mounting holes.

13. Install the “E” clip from the kit on one side of each new hinge pin. There should be 4 pins in total.
14. Place the two new metal hinges from the kit on the window frame and install the pins.
15. Install “E” clips onto the hinge pins.
16. Install two plastic nut inserts into the glass mounting holes.
17. Install the glass. Install the nuts and torque (2 Nm +/- 0.1 Nm).
18. Install the two nut caps. Ensure the nut covers are fully seated.
19. Install the latch pin.
20. Install an “E” clip on the latch pin.

21. Do the same repair on the window on the other side.
22. Close the windows and install the bug screens.

23. Install the safety sticker as shown.
24. Reconnect the batteries.
25. Remove the wheel chocks.

 

REIMBURSEMENT:

This repair is covered by an authorized Safety Recall campaign. Reimbursement is obtained through the normal claim handling process.
Claim Type (used only when uploading from the Dealer Business System)	R
Recall Status
Vehicle inspected, no repair required	1 – Inspected
Vehicle repaired per instructions	2 – Modified per instructions
Labor Codes
Primary Labor Code Sleeper Bunk Window, Repair (2 windows)	8445-16-09-01 (2.0 hrs) *if repairing 4 windows, use qty 2
Causal Part	84754304, 84754306, 84754296, 84754298
Authorization Number	C6605

 

Note: Dealers are to perform Safety Recall Campaigns on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a safety recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

 

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Service News

Bulletin: SNV19-006
Date: March 29, 2019

 

From: Elizabeth Jolin – Director, Reliability
Subject: RVXX1902 Sleeper Bunk Window

 

DECAL PLACEMENT 

1. The decal shall not obscure or overlap any other decal.
2. The decal shall be installed such that air bubbles are not apparent.
3. The decal shall be installed such that the decal edges are firmly attached to the cab surface.
4. It is not allowed for any portion of the decal to be folded under another portion of the decal.

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UPPER SLEEPER WINDOW

LH INSTALLATION SHOWN

RH INSTALLATION
SYMMETRICALLY OPPOSITE

DECAL SHOULD BE INSTALLED
WITHIN THE AREA OUTLINED IN
YELLOW AND FOLLOW ALL
GENERAL REQUIREMENTS ABOVE.

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LOWER SLEEPER WINDOW

LH INSTALLATION SHOWN

RH INSTALLATION
SYMMETRICALLY OPPOSITE

DECAL SHOULD BE INSTALLED
WITHIN THE AREA OUTLINED IN
YELLOW AND FOLLOW ALL
GENERAL REQUIREMENTS ABOVE.

 

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Recall Alerts

Bulletin: SRA-V19-02
Date: March 22, 2019

 

From:   Gerard Hones, Regulatory Specialist Government Reporting
Subject: Safety Recall RVXX1902,   Sleeper Bunk Window

 

Description of Defect: 

The adhesive bonding the glass to the window hinge and the redundant screw attachment is insufficient to hold the window in place if the truck is driven with the sleeper bunk windows in the open position.   If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.

 

Models/ Model Years Affected: 

Volvo: Certain 2018-2020 VNL and VNX model vehicles manufactured from January 31, 2017 through January 11, 2019

 

Vehicle Quantities: 

Volvo: Approximately 14,009 vehicles (11,089 U.S., 2,754 Canada and 166 Mexico)

 

Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Release Schedule:

• Vehicle list will be posted on the Trucks Dealer Portal March 22, 2019.
• Interim Owner notification letters will be released on or before April 5, 2019.

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.

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Sales Bulletin

Bulletin: SBN19-030
Date: March 19, 2019

 

From: Peter Voorhoeve – President, Volvo Trucks North America
Subject: Volvo Trucks Sleeper Bunk Window Safety Defect

A safety defect has been identified on certain 2018-2020 Volvo VNL 740, VNL 760 and VNX 740 models built on January 31, 2017 through January 11, 2019 due to the potential for the sleeper bunk windows to detach and fall from the vehicle. A total of 14,009 vehicles in the United States, Canada, and Mexico are affected but do not need to be taken out of service.

Root cause analysis is still being investigated, but at this point, it appears that the adhesive bonding the glass to the window hinge and the redundant screw attachment is insufficient to hold the window in place.

We have identified a permanent solution that will require replacing the window hinge and are working to acquire the new parts to repair customer trucks. In the meantime, to reduce the risk and potential of this issue occurring, trucks should not be driven with the sleeper bunk windows in the open position.

We have not received any reports of accidents, injuries, or property damage as a result of this defect. Volvo is taking the proactive measure to conduct a voluntary safety recall to protect our customers and other road users from the potential risk related to this defect.

 

Important details

• For trucks built on or after January 14, 2019, the sleeper bunk windows were installed using an updated adhesive application process and pattern, as well as a larger redundant screw and washer and are not included in the recall.
• Sleeper bunk windows on the VNL 860 model are of a different design and are not affected.
• Volvo dealers may not sell or deliver any units included in this recall until the issue has been corrected.
• This recall will not impact production at the New River Valley Plant.
• Customers will be notified if their VIN is a part of the recall by a mailed letter no later than April 5, 2019.
• The affected VIN list will be uploaded on Trucks Dealer Portal by March 22, 2019 end of day.
• This recall will follow our standard process.
• When parts are available, dealers will be notified of the repair instructions and parts ordering procedure.
• A recall alert will be issued no later than March 22, 2019.
• Customers who have already paid for repairs stemming from this safety defect will be refunded.

We will continue to keep the dealer network informed as the situation develops and as we have more information.

Contact information

For questions regarding this bulletin, please contact your regional vice president.

 

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IMPORTANT SAFETY RECALL RVXX1902

NHTSA RECALL # 19V-208 Interim Letter

 

DEAR VOLVO TRUCK OWNER:

At this time Volvo is working diligently to secure parts to repair affected vehicles.  Until parts become available for repairs, make sure that bunk windows are shut and fastened securely whenever the vehicle is in motion.  A second owner letter will be mailed when parts become available.

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain Volvo 2018-2020 VNL and VNX model vehicles manufactured from January 31, 2017 through January 11, 2019.

SAFETY DEFECT:	The adhesive bonding the glass to the window hinge and the redundant screw attachment is insufficient to hold the window in place if the truck is driven with the sleeper bunk windows in the open position.
SAFETY RISK:	If the window detaches from the vehicle, it may strike another vehicle or pedestrian increasing the risk of personal injury or a vehicle crash.
PRECAUTIONS YOU CAN TAKE:	Until parts become available for repairs, make sure that bunk windows are shut and fastened securely whenever the vehicle is in motion.
TIME REQUIRED FOR THE REPAIR:	The time required to repair your vehicle is approximately 2 hours.
WHAT YOU SHOULD DO:	Take the precautions stated above until parts are secured for repairs.  When you receive the second notification to bring your vehicle in, contact the nearest Volvo Parts and Service Center and make an appointment. The bunk window will be repaired at no charge to you. You can locate the closest Volvo Parts and Service Center by going on line to https://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586.
NOTICE REGARDING LEASED VEHICLES:	If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD:	The enclosed “Notice of Vehicle Recall” identifies your vehicle.  If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/ COMPLAINTS:	If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact: Volvo Trucks North America Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com
PRE NOTIFICATION REMEDIES:	If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.

 

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product.

 

VOLVO TRUCKS NORTH AMERICA          

RVXX1902_OWNER_LTR_US Interim
April 2019

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6 Affected Products

Vehicles

VOLVO	VNL	2018-2020
VOLVO	VNX	2018-2020

 

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14 Associated Documents

Defect Notice 573 Report

RCLRPT-19V208-7213.PDF 213.524KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-19V208-1812.pdf 158.306KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V208-9335.pdf 34.32KB

 

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Miscellaneous Document

RMISC-19V208-6225.pdf 27.928KB

 

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Recall Acknowledgement

RCAK-19V208-6318.pdf 245.667KB

 

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Miscellaneous Document

RMISC-19V208-6935.pdf 40.97KB

 

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Miscellaneous Document

RMISC-19V208-8301.pdf 34.057KB

 

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Miscellaneous Document

RMISC-19V208-9183.pdf 526.122KB

 

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Miscellaneous Document

RMISC-19V208-8387.pdf 275.001KB

 

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Miscellaneous Document- Sales Bulletin

RMISC-19V208-0482.pdf 155.708KB

 

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Remedy Instructions and TSB

RCRIT-19V208-8939.pdf 1930.444KB

 

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Owner Notification Letter(Part 577)

RCONL-19V208-0930.pdf 147.575KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V208-2501.PDF 211.152KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V208-7805.PDF 211.257KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V208&docType=RCL

 

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