R10254 – Passenger Airbag – 2019-2024 Volvo S60

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Volvo Car USA LLC Parts Bulletin
Bulletin Title
Recall R10254: Passenger Airbag, Model Year
2019-2024 S60
Group
88
CAT/NO
R10254
Car Market
United States and Canada
Issue Date
11/27/23
Status Date
11/27/23
Revisions Page
Page 1 of 1
Reference Bulletins: Quality Bulletin R10254
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided
to launch Recall R10254: Passenger Airbag on certain model year 2019-2024 S60 vehicles.
Volvo Car Investigations have determined that the Passenger Airbag may have been improperly
attached during production, attributed to incorrect torque specifications.
As a result, in the event of a crash the Passenger Airbag may not deploy correctly, increasing the risk
of injury.
To remedy concerned vehicles, Volvo Cars will inspect the bolt torque ensuring all bolts are torqued
according to specification.
Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this
condition.
A total of 346 U.S. and 16 Canadian vehicles are eligible for this recall.
Parts Required:
Part Number Qty Failing Part Description
30640812 0-5 F Sems screw

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Volvo Car Customer Service QB Instruction VCC-528308-1
Title Airbag, passenger side Page 1 ( 4 )
Action Installation Operation number: 97834-2
Issue Date Reason
1 2023-11 First issue
Affected vehicles
Model year Model
2019, 2020,
2021, 2022,
2023, 2024
S60 (19-)
Materials
Materials Qty. Part No. Notes
Sems screw 1.0 30640812
QB Instruction VCC-528308-1 Page 2 ( 4 )
Color symbols
Note! Removal steps in this procedure may
contain installation details.
Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.
Removal
Note! Removal steps in this procedure may
contain installation details.
QB Instruction VCC-528308-1 Page 3 ( 4 )
Note! Orientation view
Remove glove compartment , refer to:
Removal, replacement and installation
8 – Body and interior
88 – Interior equipment
882 – interior equipment
Check that the screws are tightened to the
specified torque.
Install component if it is missing
PN-(30640812)
Torque: Airbag, to Dash board , 9 Nm
QB Instruction VCC-528308-1 Page 4 ( 4 )
Installation
To install, reverse the removal procedure.

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Volvo Car USA LLC Quality Bulletin
Bulletin Title
Recall R10254: Passenger Airbag, Model Year
2019-2024 S60
Group
64
NO
R10254
Issuer (Dept.)
Quality, Product, Safety
& Compliance
Car Market
United States and Canada
Issue Date
11/27/23
Status Date
11/27/23
Revisions Page
Page 1 of 3
A. RECALL R10254 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES if applicable
D. PARTS INFORMATION/PARTS RETURN if applicable
E. QUALITY BULLETIN INSTRUCTIONS
F. OWNER NOTIFICATION
G. VEHICLES IN RETAILER INVENTORY
H. RETAILER RESPONSIBILITY
I. TECHNICIAN COMPETENCY REQUIREMENT
J. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
A. RECALL R10254 DESCRIPTION
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has
decided to launch Recall R10254: Passenger Airbag on certain model year 2019-2024 S60
vehicles.
Volvo Car Investigations have determined that the Passenger Airbag may have been improperly
attached during production, attributed to incorrect torque specifications.
As a result, in the event of a crash the Passenger Airbag may not deploy correctly, increasing
the risk of injury.
To remedy concerned vehicles, Volvo Cars will inspect the bolt torque ensuring all bolts are
torqued according to specification.
Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related
to this condition.
A total of 346 U.S. and 16 Canadian vehicles are eligible for this recall.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to
contact their retailer and have this repair completed as soon as possible.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST
BE REPAIRED PRIOR TO SALE.
Page 2 of 3 2023-11-27
Quality Bulletin R10254
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10254 PAB” will
appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to
confirm Recall R10254 has not been completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to [email protected].
C. PORT VEHICLES
It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
D. PARTS / PARTS RETURN
No parts are required to be returned for this recall. Please review Parts Bulletin R10254 once
available. Please note that replacement of parts is not expected to be necessary, and parts
should not be ordered in advance.
E. QUALITY BULLETIN INSTRUCTIONS
For the recall to be performed, please follow the specific instructions found in the QBI.
F. OWNER NOTIFICATION
An owner notification will be sent out in mid-January that will notify the owner of this recall
instructing them to contact their Volvo Retailer and request an appointment to have this repair
completed.
G. VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for
a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair
immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$26,315.00 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer
inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles
until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while
Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars
could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
The recall remedy is currently available, and customers can take delivery of their vehicle once
the inspection has been performed per this recall.
2023-11-27 Page 3 of 3
Quality Bulletin R10254
H. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of
the vehicle at new car delivery and or at any service appointment.
I. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Certified (G1).
J. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Recall R10254 claims should be submitted using the LONG FORM application only.
Claim Type: R10254
Cause Code: 02
CSC Code: XW
Main OP: 97834-2
Failed Part: 30640812 (Sems screw)
Operation Number Repair Description Qty Labor Time
97834-2 Passenger airbag tightening acc. To QB 1 0.4
*Labor times provided are current at the time of release and are subject to change:
Claims will be paid at the time in effect on the repair date.

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Volvo Car USA LLC
Announcement Title
Recall R10254: Passenger Airbag
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
11/21/23
Version
No.
1
Last Revision Date
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 1 of 3
Dear Volvo Retailer Partner
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10254: Passenger Airbag on certain model year 2019-2024 S60 vehicles.
Volvo Car Investigations have determined that the Passenger Airbag may have been improperly attached during production, attributed to incorrect torque specifications.
As a result, in the event of a crash the Passenger Airbag may not deploy correctly, increasing the risk of injury.
To remedy concerned vehicles, Volvo Cars will inspect the bolt torque ensuring all bolts are torqued according to specification.
Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.
A total of 346 U.S. and 16 Canadian vehicles are eligible for this recall. Note: Vehicles will not be tagged until after 11.27.23. Please refer to the affected VIN list and Quality Bulletin Instructions until the Quality bulletin package is released. Warranty claims should be submitted after 11.27.23.
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of Federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $26,315.00 per violation. Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired.
Volvo Car USA LLC
Announcement Title
Recall R10254: Passenger Airbag
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
11/21/23
Version
No.
1
Last Revision Date
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 2 of 3
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this recall repair completed as soon as possible.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10254 PAB” will appear for eligible vehicles. F4+History from the main Inquiry menu must be selected to confirm Recall R10254 has not been completed. Eligibility can also be confirmed in TIE.
• Recall R10254 eligible vehicles not yet delivered to customer must be corrected prior to delivery.
All vehicles must be checked for any incomplete recalls, service campaigns or service upgrades. All open recalls, service campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailer’s affected vehicles, please send an e-mail with your retailer code to [email protected].
Owner Notification
An owner notification letter will be sent out in mid-January that will notify the owner of this recall.
Port Vehicles
It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
Parts / Parts Return
Please review Parts Bulletin R10254 once available.
Claim Submission
Claim submission instructions will be made available in the R10254 Quality Bulletin once available.
Volvo Car USA LLC
Announcement Title
Recall R10254: Passenger Airbag
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
11/21/23
Version
No.
1
Last Revision Date
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 3 of 3
Retailer Responsibilities
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
Your Cooperation in completing this important recall is greatly appreciated.
Sincerely
VCUSA Product, Safety, and Compliance

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-780
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Volvo Car USA, LLC
Submission Date : NOV 21, 2023
NHTSA Recall No. : 23V-780
Manufacturer Recall No. : R10254
Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC
Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 346
Estimated percentage with defect : 20 %
Vehicle Information :
Vehicle 1 : 2019-2024 Volvo S60
Vehicle Type : LIGHT VEHICLES
Body Style : 4-DOOR
Power Train : GAS
Descriptive Information : The recall population is determined by the out of specification torque log in the
automatic fault-tracking system. The torque backup process was corrected on July
20th, 2023, and vehicles after this date have the correct torque specification. The
recall affects certain Model Year 2019-2024 S60’s.
Production Dates : AUG 02, 2018 – JUL 14, 2023
VIN Range 1 : Begin : 7JR102FL1MG118753 End : 7JRL12TZXNG158135 ✔ Not sequential
Description of Defect :
Description of the Defect : The passenger airbag may not be attached correctly due to incorrect torque
specifications.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash, the passenger airbag may not deploy correctly,
increasing the risk of an injury.
Description of the Cause : The assembly line team did not follow the correct process.
Identification of Any Warning
that can Occur :
No warning will occur.
Involved Components :
Part 573 Safety Recall Report 23V-780 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name 1 : Passenger Airbag
Component Description : NR
Component Part Number : NR
Supplier Identification :
Component Manufacturer
Name : Volvo Car Corporation
Address : Engellaus Väg 8
Gothenburg Foreign States 418 78
Country : Sweden
Chronology :
Considered as a critical concern by CCMT 2023-11-15; Field Service Action decision confirmed by Volvo Car
Corporation 2023-11-22; Condition detected by Internal; Number of vehicle reports with the condition,
reported to Volvo Cars from the NSC 0; Total number of cars included in vehicle reports concerning this
condition 0; Implementation date of Field Service Action 2023-11-23.
Extended Chronology: End of June 2023, Volvo Cars identified a car during test track drive in the plant where
all bolts for the passenger front airbag were not torqued properly. An investigation was started to evaluate the
consequences of such fault, including testing. In parallel the root cause, scope and affected cars were defined. In
the middle of November 2023, the Critical Concern Management Team (CCMT) took the decision to start
preparation for a recall as it was judged as an increased risk towards motor vehicle safety.
Description of Remedy :
Description of Remedy Program : Passenger airbag bolts will be inspected and properly torqued to
specification. If an out-of-pocket expense has been paid for prior to this
repair being performed, prior to receiving this letter, customers may be
eligible to receive reimbursement for the cost of obtaining a prenotification
remedy of the problem associated with this recall. For more
information, please refer to Volvo Customer Care Center by phone at
1-800-458-1552, 24 hours a day, 7 days a week. You may also contact
Volvo by going to https://volvo.custhelp/app/homeV3.
How Remedy Component Differs
from Recalled Component :
Passenger airbag bolts will be inspected and properly torqued to
specification.
Part 573 Safety Recall Report 23V-780 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition
was Corrected in Production :
The torque backup process was corrected on 2023-07-20.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : NOV 21, 2023 – NOV 21, 2023
Planned Owner Notification Date : JAN 15, 2024 – JAN 15, 2024
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-780
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC NOV 30, 2023 NHTSA Recall No. : 23V-780 Manufacturer Recall No. : R10254 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 346 Estimated percentage with defect : 20 %
Vehicle Information : Vehicle 1 : 2019-2024 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The recall population is determined by the out of specification torque log in the automatic fault-tracking system. The torque backup process was corrected on July 20th, 2023, and vehicles after this date have the correct torque specification. The recall affects certain Model Year 2019-2024 S60’s.
Production Dates : AUG 02, 2018 – JUL 14, 2023 VIN Range 1 : Begin : 7JR102FL1MG118753 End : 7JRL12TZXNG158135 ✔ Not sequential Description of Defect :
Description of the Defect : The passenger airbag may not be attached correctly due to incorrect torque specifications.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of a crash, the passenger airbag may not deploy correctly,
increasing the risk of an injury.
Description of the Cause : The assembly line team did not follow the correct process.
Identification of Any Warning
that can Occur :
No warning will occur.
Involved Components : Part 573 Safety Recall Report 23V-780 Page 2 Component Name 1 : Passenger Airbag
Component Description : Passenger Airbag Retaining Screws Component Part Number : 30640812 Supplier Identification : Component Manufacturer
Name : Volvo Car Corporation Address : Engellaus Väg 8
Gothenburg Foreign States 418 78
Country : Sweden Chronology :
Considered as a critical concern by CCMT 2023-11-15; Field Service Action decision confirmed by Volvo Car Corporation 2023-11-22; Condition detected by Internal; Number of vehicle reports with the condition, reported to Volvo Cars from the NSC 0; Total number of cars included in vehicle reports concerning this condition 0; Implementation date of Field Service Action 2023-11-23.
Extended Chronology: End of June 2023, Volvo Cars identified a car during test track drive in the plant where all bolts for the passenger front airbag were not torqued properly. An investigation was started to evaluate the consequences of such fault, including testing. In parallel the root cause, scope and affected cars were defined. In the middle of November 2023, the Critical Concern Management Team (CCMT) took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety. Description of Remedy :
Description of Remedy Program : Passenger airbag bolts will be inspected and properly torqued to
specification. If an out-of-pocket expense has been paid for prior to this repair being performed, prior to receiving this letter, customers may be eligible to receive reimbursement for the cost of obtaining a pre- notification remedy of the problem associated with this recall. For more information, please refer to Volvo Customer Care Center by phone at
1-800-458-1552, 24 hours a day, 7 days a week. You may also contact Volvo by going to https://volvo.custhelp/app/homeV3. How Remedy Component Differs from Recalled Component : Passenger airbag bolts will be inspected and properly torqued to specification. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-780
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
The torque backup process was corrected on 2023-07-20.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : NOV 21, 2023 – NOV 21, 2023
Planned Owner Notification Date : JAN 15, 2024 – JAN 15, 2024
* NR – Not Reported

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