RVXX2309 – Windshield Wipers May Become Inoperable – 2022-2024 Volvo VNR, VNL, VHD, & VAH Trucks

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July 24, 2023 NHTSA CAMPAIGN NUMBER: 23V511000

Windshield Wipers May Become Inoperable

Inoperative windshield wipers can reduce visibility, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V511

Manufacturer Volvo Trucks North America

Components VISIBILITY

Potential Number of Units Affected 55,012

 

Summary

Volvo Trucks North America (Volvo Trucks) is recalling certain 2022-2024 VNR, VNL, VHD, and VAH trucks. The windshield wiper motor gears may wear prematurely, causing the motor to fail.

 

Remedy

Dealers will replace the windshield wiper motor assembly, free of charge. Owner notification letters are expected to be mailed September 15, 2023. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks number for this recall is RVXX2309.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Description of Defect:

Certain VNR, VNL, VHD and VAH model vehicles may experience premature wear of the gears in the wiper motor system. If the windshield wipers become inoperative, it could limit the driver’s visibility under certain operating conditions, which may increase the risk of a crash.

The wiper motor will be replaced.

 

Models/ Model Years Affected: 

Certain 2022 to 2024 Volvo VNR, VNL, VHD and VAH vehicles manufactured from May 03, 2021 through July 05, 2023.

 

Vehicle Quantities:

63,095 (55,012 US, 8,083 Canada)

 

Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall.  In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Release Schedule:

  • Vehicle list will be posted on the Trucks Dealer Portal July 28, 2023.
  • Owner notification letters will be released on or before September 15, 2023.
  • Repair Instruction will be released once they are available.

 


Chronology :

October 22 , 2021 Volvo Reliability Engineering in conjunction with Volvo Cab Engineering starts an investigation into wiper motor failures which indicated a increasing trend.

January 28, 2022 Initial reports on wiper motor failure analysis received from CVG Sprague.

February 11, 2022 CVG Sprague starts review with their Tier 1 supplier of the gears

October 20, 2022 CVG Sprague Tier 1 Testing Started

February 28, 2023 Lab Reviews (Plastic gears, Grease)

May 12, 2023 Volvo Audit and Review at CVG in USA

May 19, 2023 Volvo Audit and Review at Lucas Electric (Tier 2) Chennai India and Fine Plastics (Tier 3)

June 9, 2023 Volvo Audit and Review at Lucas Electric (Tier 2)

June 16, 2023 Volvo Audit and Review at (Tier 3) Grease supplier

June 25, 2023 Volvo Audit and Review at CVG Sprague

July 6, 2023 Stable production established.

July 19 , 2023 Product Safety Working Group reviews product safety investigation results and recommends that this be brought to Product Safety Committee as a potential product safety defect.

July 19, 2023 The Product Safety Committee meets and decides that a product safety defect exists.

July 24, 2023 573 Report filed with NHTSA

Warranty claims reached 5.8 percent, 51 reports of service requests due to inoperative wipers, there have been no accidents or injuries attributed to this issue.

 


12 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO VAH 2022-2024
VOLVO VHD 2022-2024
VOLVO VNL 2022-2024
VOLVO VNR 2022-2024

 


3 Associated Documents

Volvo Trucks – RVXX2309 Safety Recall Alert – July 2023

RCMN-23V511-8695.pdf 228.655KB

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Recall Acknowledgement

RCAK-23V511-6245.pdf 688.488KB

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Defect Notice 573 Report

RCLRPT-23V511-6915.PDF 215.648KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V511&docType=RCL

 


 

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Last update on 2024-04-06 / Affiliate links / Images from Amazon Product Advertising API

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