R10225 TCAM DTC Misdetection – 2023 Volvo S60, V60CC, XC60, XC90, XC40, & C40

SEOCONTENT-START

Volvo Car USA LLC Parts Bulletin
Bulletin Title
Recall R10225: TCAM DTC misdetection, Model Year
2023 S60, V60CC, XC60, XC90, XC40 and C40
Group
39
CAT/NO
R10225
Car Market
United States and Canada
Issue Date
3/23/23
Status Date
3/23/23
Revisions Page
Page 1 of 1
Reference Bulletins: QB R10225
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided
to launch Recall R10225: TCAM DTC misdetection on certain model year 2023 S60, V60CC,
XC60, XC90, XC40 and C40 vehicles.
Volvo Car Investigations have identified that during a software download on the Telematics and
Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the
Infotainment Head Unit (IHU) and sets DTC’s TCAM-U104C87 and TCAM-U113992, and an “e-call
service required” message on the Driver Information Module (DIM).
If there is an actual issue in the e-Call system, the driver will not get any extra warnings other than
the already displayed false message, increasing the risk of no emergency response.
The corrective action is to update the vehicle’s software with new logic in the TCAM with VIDA only.
OTA will not be available for this action.
A total of 329 U.S. and 3 Canadian vehicles are eligible for this recall.
The following part numbers apply:
Part Number Description Qty
31493704 Total Upgrade S60, V60CC 1
31483292 Total Upgrade XC90, XC60 1
31676056 Total Upgrade XC40, C40 1

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Volvo Car USA LLC Quality Bulletin
Bulletin Title
Recall R10225: TCAM DTC misdetection, Model Year
2023 S60, V60CC, XC60, XC90, XC40 and C40
Group
39
NO
R10225
Issuer (Dept.)
Product, Safety and
Compliance
Car Market
United States and Canada
Issue Date
3/23/23
Status Date
3/23/23
Revisions Page
Page 1 of 3
BULLETIN REFERENCE
A. RECALL R10225 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES if applicable
D. PARTS INFORMATION/PARTS RETURN if applicable
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
A. RECALL R10225 DESCRIPTION
Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has
decided to launch Recall R10225: TCAM DTC misdetection on certain model year 2023 S60,
V60CC, XC60, XC90, XC40 and C40 vehicles.
Volvo Car Investigations have identified that during a software download on the Telematics and
Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards
the Infotainment Head Unit (IHU) and sets DTC’s TCAM-U104C87 and TCAM-U113992, and
an “e-call service required” message on the Driver Information Module (DIM).
If there is an actual issue in the e-Call system, the driver will not get any extra warnings other
than the already displayed false message, increasing the risk of no emergency response.
The corrective action is to update the vehicle’s software with new logic in the TCAM with VIDA
only. OTA will not be available for this action.
A total of 329 U.S. and 3 Canadian vehicles are eligible for this recall.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to
contact their retailer and have this repair completed as soon as possible.
Page 2 of 3 2023-03-23
Quality Bulletin R10225
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST
BE UPGRADED PRIOR TO SALE BY INSTALLING R10225 SOFTWARE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10225 TCAM
DTC” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Recall R10225 has not been completed. Eligibility can also be
confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to recall@volvocars.com.
C. PORT VEHICLES
It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
D. PARTS / PARTS RETURN
No parts are required to be returned for this recall. Please review Parts Bulletin R10225 once
available.
E. OWNER NOTIFICATION
An owner notification will be sent out in early-May that will notify the owner of this recall
instructing them to contact their Volvo Retailer and request an appointment to have this repair
completed.
F. VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for
a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair
immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer
inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles
until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while
Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars
could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
The recall software is currently available, and customers can take delivery of their vehicle once
the total upgrade has been performed per this recall.
2023-03-23 Page 3 of 3
Quality Bulletin R10225
G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of
the vehicle at new car delivery and or at any service appointment.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0.
I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Recall R10225 claims should be submitted using the LONG FORM application only.
Claim Type: R10225
Cause Code: 02
CSC Code: XW
Main OP: 99940-2
Failed Part: 31483292 (XC90, XC60), 31676056 (XC40, C40), 31493704
(S60, V60CC)
Operation Number Repair Description Qty Labor Time
99940-2 Software update acc. To QB 1 0.5
99922-2 General reimbursement acc. To QB 1 0.2
*Download Total upgrade first and then perform TCAM factory reset with VIDA. Op No.
99922 is a factory reset and should be downloaded after the Total Upgrade through:
VIDA/components/TCAM/diagnostic sequences/reset the Telematics Connectivity Antenna
Module (TCAM) to factory settings)
*Labor times provided are current at the time of release and are subject to change: Claims
will be paid at the time in effect on the repair date.

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SAFETY RECALL NOTICE
VOLVO CAR USA LLC
PO Box 3757, Highland Park, Ml 48203-9984
11111111111111111111111111111111111111111111111111 1
RI022504132023 530079 01
Volvo A. Owner
PRESORT
FIRST-CLASS
U.S. POSTAGE
PAID
VOLVO CAR
13245 Main St. IMPORTANT SAFETY RECALL INFORMATION
Any City, US 12345-6789
1111111111111111111111111111111111111h1111111 lhh 1lll l11l11hh 0
u .. s.0opa11rnont
o<Tlanlpona!’on
Issued inAccordance
with Federal Law ■NHTSA
April 24, 2023
NHTSA RECALL 23V-188
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN:
Dear Volvo Owner,
This notice is sent to you in accordance with the requirements of the National Traffic
and Motor Vehicle Safety Act.
Volvo Car USA LLC on behalf of Volvo Car Group, have decided that a defect, which relates to motor
vehicle safety, exists in certain model year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
The reason for Recall R10225:
A Telematics and Connectivity Antenna Module (TCAM) software error mis detects a communication
failure and displays an “e-call service required” message on the Driver Information Module (DIM). As a
result, if there is an actual issue in the e-Call system, the driver will not get any extra warnings other than
the already displayed false message, which could delay an emergency response during a crash, increasing
the risk of injury.
Recall action: R10225:
The corrective action is to perform a Software Upgrade, free of charge.
The release of this software will not be available via over-the-air (OTA). However, you can have this
software upgrade performed at your authorized Volvo retailer. Please contact your authorized Volvo
retailer to schedule an appointment for the repair to be completed. This procedure will be completed at~
cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may
require your vehicle for a longer period_
If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible
to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with
this recall. For more information, please refer to Volvo Customer Care Center contact information in this
letter.
If you no longer own the vehicle described in this letter, please help us to update our records by sending us
the updated owner information_ Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your
questions, please contact Volvo Customer Care Center:
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to
http://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this
recall. If you are unable to have this procedure performed without charge, and within a reasonable period of
time, you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may
also go to their website, http://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice
to the lessee within ten days.
To learn more about Volvo safety recalls, scan the QR Code below or visit us at:
https://www.volvocars.com/us/v/own/recall
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to
us. We apologize for any inconvenience this may cause, and we are working to have this important
Service completed as quickly as possible.
Sincerely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
1-800-458-1552

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Volvo Car USA LLC
Announcement Title
Recall R10225: TCAM DTC misdetection
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
3/22/23
Version No.
1
Last Revision Date
N/A
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 1 of 3
Dear Volvo Retailer Partner Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10225: TCAM DTC misdetection on certain model year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Volvo Car Investigations have identified that during a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU) and sets DTC’s TCAM-U104C87 and TCAM-U113992, and an “e-call service required” message on the Driver Information Module (DIM). If there is an actual issue in the e-Call system, the driver will not get any extra warnings other than the already displayed false message, increasing the risk of no emergency response. The corrective action is to update the vehicle’s software with new logic in the TCAM with VIDA only. OTA will not be available for this action. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 329 U.S. and 3 Canadian vehicles are eligible for this recall. NEW VEHICLES IN RETAILER INVENTORY It is a violation of Federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of
Volvo Car USA LLC
Announcement Title
Recall R10225: TCAM DTC misdetection
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
3/22/23
Version No.
1
Last Revision Date
N/A
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 2 of 3
used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
The recall software is currently available, and customers can take delivery of their vehicle once the total upgrade has been performed per this recall.
Vehicle eligibility must be confirmed:
•Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10225 TCAMDTC” will appear for eligible vehicles. F4+History from the main Inquiry menu must beselected to confirm Recall R10225 has not been completed. Eligibility can also beconfirmed in TIE.
•Recall R10225 eligible vehicles not yet delivered to customer must be corrected priorto delivery.
All vehicles must be checked for any incomplete recalls, service campaigns or service upgrades. All open recalls, service campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailer’s affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com.
Owner Notification
An owner notification letter will be sent out in early-May that will notify the owner of this recall.
Port Vehicles
It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
Parts / Parts Return
Please review Parts Bulletin R10225 once available.
Claim Submission
Claim submission instructions will be made available in the R10225 Quality Bulletin.
Retailer Responsibilities
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety
Volvo Car USA LLC
Announcement Title
Recall R10225: TCAM DTC misdetection
Issuer (Name, Dept.)
Quality, Product, Safety & Compliance
Issue Date
3/22/23
Version No.
1
Last Revision Date
N/A
Audience (Retailer Job Role)
All U.S. and Canadian Volvo Retailers
Page
Page 3 of 3
of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. Your Cooperation in completing this important recall is greatly appreciated. Sincerely VCUSA Product, Safety, and Compliance

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-188
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC APR 04, 2023 NHTSA Recall No. : 23V-188 Manufacturer Recall No. : R10225 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 393 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : AUG 26, 2022 – MAR 08, 2023 VIN Range 1 : Begin : 7JRH60FA4PG252399 End : 7JRL12TX8PG252371 ✔ Not sequential Vehicle 2 : 2023-2023 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : NOV 15, 2022 – NOV 15, 2022 VIN Range 1 : Begin : YV4L12WZXP2108259 End : YV4L12WZXP2108259 ✔ Not sequential Part 573 Safety Recall Report 23V-188 Page 2 Vehicle 3 : 2023-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : JUN 07, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV4062RAXP1351926 End : YV4L12RX8P1351813 ✔ Not sequential Vehicle 4 : 2023-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : JUN 07, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV40621N2P1976481 End : YV4L12PN4P1976355 ✔ Not sequential Vehicle 5 : 2023-2023 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : DEC 22, 2022 – MAR 09, 2023 VIN Range 1 : Begin : YV4K92HK5P2916796 End : YV4L12UX2P2937683 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-188 Page 3 Vehicle 6 : 2023-2023 Volvo C40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : JAN 12, 2023 – MAR 08, 2023 VIN Range 1 : Begin : YV4ED3GM6P2050689 End : YV4ED3GM6P2050689 ✔ Not sequential Description of Defect :
Description of the Defect : Falsely set (misdetection) Diagnostic Trouble Codes (DTC), no actual loss of expected functions. If there is an actual issue in the e-call system, the driver will not get any extra warning other than the already displayed message.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If there is an actual issue in the e-Call system, the driver will not get any extra warning other than the already displayed false message, increasing the risk of no emergency response.
Description of the Cause : During a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU), and sets a Diagnostic Trouble Code (DTC), and “e-call service required” on the Driver Information Module (DIM). The IHU DTC evaluation may fail due to diagnostic error, a DTC is set and “e-call service required” on DIM. Identification of Any Warning
that can Occur : Driver Information Module (DIM) message stating “eCall service required.” Involved Components : Component Name 1 : Software in the TCAM
Component Description : Telematics and Connectivity Antenna Module (TCAM) Component Part Number : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-188
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification : Component Manufacturer
Name : Volvo Car Corporration Address : Gunnar Engellaus Väg 8
Gothenburg Foreign States 418 78
Country : Sweden
Chronology :
Considered as a critical concern by Critical Concern Management Team 2023.03.17; Field Service Action decision confirmed by Volvo Car Corporation 2023.03.20; Condition detected by Market; Number of Vehicle Reports with the condition, reported to Volvo Cars from National Sales Company 1; Total number of cars included in Vehicle Reports concerning the condition 1; Implementation date of Field Service Action 2023.03.21. Extended Chronology: 11th of March Volvo cars received the first report indicating issues with a DIM message related to the e-Call system. An investigation was immediately initiated to review the customer symptom and a possible root cause. The investigation was escalated to the Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. On the 17th of March the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety.
Description of Remedy :
Description of Remedy Program : To remedy concerned vehicles Volvo Cars will update the vehicle’s
software with a new logic in the TCAM. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Software update for TCAM. The diagnostic test case logic has been updated so it will not display the fault message.
New Software was introduced on March 20th, 2023.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : MAR 22, 2023 – MAR 22, 2023
Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-188
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC MAR 22, 2023 NHTSA Recall No. : 23V-188 Manufacturer Recall No. : R10225 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 329 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : AUG 26, 2022 – MAR 08, 2023 VIN Range 1 : Begin : 7JRH60FA4PG252399 End : 7JRL12TX8PG252371 ✔ Not sequential Vehicle 2 : 2023-2023 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : NOV 15, 2022 – NOV 15, 2022 VIN Range 1 : Begin : YV4L12WZXP2108259 End : YV4L12WZXP2108259 ✔ Not sequential Part 573 Safety Recall Report 23V-188 Page 2 Vehicle 3 : 2023-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : JUN 07, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV4H60DA9P1252724 End : YV4L12RNXP1352590 ✔ Not sequential Vehicle 4 : 2023-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : JUN 13, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV4062PA3P1909327 End : YV4L12PN4P1976355 ✔ Not sequential Vehicle 5 : 2023-2023 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : DEC 22, 2022 – MAR 09, 2023 VIN Range 1 : Begin : YV4K92HK5P2916796 End : YV4L12UX2P2937683 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-188 Page 3 Vehicle 6 : 2023-2023 Volvo C40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles.
Production Dates : JAN 12, 2023 – MAR 08, 2023 VIN Range 1 : Begin : YV4ED3GM6P2050689 End : YV4ED3GM6P2050689 ✔ Not sequential Description of Defect :
Description of the Defect : Falsely set (misdetection) Diagnostic Trouble Codes (DTC), no actual loss of expected functions. If there is an actual issue in the e-call system, the driver will not get any extra warning other than the already displayed message.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If there is an actual issue in the e-Call system, the driver will not get any extra warning other than the already displayed false message, increasing the risk of no emergency response.
Description of the Cause : During a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU), and sets a Diagnostic Trouble Code (DTC), and “e-call service required” on the Driver Information Module (DIM). The IHU DTC evaluation may fail due to diagnostic error, a DTC is set and “e-call service required” on DIM. Identification of Any Warning
that can Occur : Driver Information Module (DIM) message stating “eCall service required.” Involved Components : Component Name 1 : Software in the TCAM
Component Description : Telematics and Connectivity Antenna Module (TCAM) Component Part Number : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-188
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The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification : Component Manufacturer
Name : Volvo Car Corporration Address : Gunnar Engellaus Väg 8
Gothenburg Foreign States 418 78
Country : Sweden
Chronology :
Considered as a critical concern by Critical Concern Management Team 2023.03.17; Field Service Action decision confirmed by Volvo Car Corporation 2023.03.20; Condition detected by Market; Number of Vehicle Reports with the condition, reported to Volvo Cars from National Sales Company 1; Total number of cars included in Vehicle Reports concerning the condition 1; Implementation date of Field Service Action 2023.03.21. Extended Chronology: 11th of March Volvo cars received the first report indicating issues with a DIM message related to the e-Call system. An investigation was immediately initiated to review the customer symptom and a possible root cause. The investigation was escalated to the Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. On the 17th of March the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety.
Description of Remedy :
Description of Remedy Program : To remedy concerned vehicles Volvo Cars will update the vehicle’s
software with a new logic in the TCAM. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Software update for TCAM. The diagnostic test case logic has been updated so it will not display the fault message.
New Software was introduced on March 20th, 2023.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : MAR 22, 2023 – MAR 22, 2023
Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023
* NR – Not Reported

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