R10225 TCAM DTC Misdetection – 2023 Volvo S60, V60CC, XC60, XC90, XC40, & C40

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Volvo Car USA LLC Parts Bulletin Bulletin Title Recall R10225: TCAM DTC misdetection, Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 Group 39 CAT/NO R10225 Car Market United States and Canada Issue Date 3/23/23 Status Date 3/23/23 Revisions Page Page 1 of 1 Reference Bulletins: QB R10225 Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10225: TCAM DTC misdetection on certain model year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Volvo Car Investigations have identified that during a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU) and sets DTC’s TCAM-U104C87 and TCAM-U113992, and an “e-call service required” message on the Driver Information Module (DIM). If there is an actual issue in the e-Call system, the driver will not get any extra warnings other than the already displayed false message, increasing the risk of no emergency response. The corrective action is to update the vehicle’s software with new logic in the TCAM with VIDA only. OTA will not be available for this action. A total of 329 U.S. and 3 Canadian vehicles are eligible for this recall. The following part numbers apply: Part Number Description Qty 31493704 Total Upgrade S60, V60CC 1 31483292 Total Upgrade XC90, XC60 1 31676056 Total Upgrade XC40, C40 1

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Volvo Car USA LLC Quality Bulletin Bulletin Title Recall R10225: TCAM DTC misdetection, Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 Group 39 NO R10225 Issuer (Dept.) Product, Safety and Compliance Car Market United States and Canada Issue Date 3/23/23 Status Date 3/23/23 Revisions Page Page 1 of 3 BULLETIN REFERENCE A. RECALL R10225 DESCRIPTION B. VEHICLES INVOLVED C. PORT VEHICLES if applicable D. PARTS INFORMATION/PARTS RETURN if applicable E. OWNER NOTIFICATION F. VEHICLES IN RETAILER INVENTORY G. RETAILER RESPONSIBILITY H. TECHNICIAN COMPETENCY REQUIREMENT I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE A. RECALL R10225 DESCRIPTION Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10225: TCAM DTC misdetection on certain model year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Volvo Car Investigations have identified that during a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU) and sets DTC’s TCAM-U104C87 and TCAM-U113992, and an “e-call service required” message on the Driver Information Module (DIM). If there is an actual issue in the e-Call system, the driver will not get any extra warnings other than the already displayed false message, increasing the risk of no emergency response. The corrective action is to update the vehicle’s software with new logic in the TCAM with VIDA only. OTA will not be available for this action. A total of 329 U.S. and 3 Canadian vehicles are eligible for this recall. WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible. Page 2 of 3 2023-03-23 Quality Bulletin R10225 B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE BY INSTALLING R10225 SOFTWARE. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10225 TCAM DTC” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10225 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to recall@volvocars.com. C. PORT VEHICLES It is the retailer’s responsibility to check vehicle eligibility prior to delivery. D. PARTS / PARTS RETURN No parts are required to be returned for this recall. Please review Parts Bulletin R10225 once available. E. OWNER NOTIFICATION An owner notification will be sent out in early-May that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed. F. VEHICLES IN RETAILER INVENTORY New Vehicles in Retailer Inventory It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? The recall software is currently available, and customers can take delivery of their vehicle once the total upgrade has been performed per this recall. 2023-03-23 Page 3 of 3 Quality Bulletin R10225 G. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle at new car delivery and or at any service appointment. H. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is Quality/G0. I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE Recall R10225 claims should be submitted using the LONG FORM application only. Claim Type: R10225 Cause Code: 02 CSC Code: XW Main OP: 99940-2 Failed Part: 31483292 (XC90, XC60), 31676056 (XC40, C40), 31493704 (S60, V60CC) Operation Number Repair Description Qty Labor Time 99940-2 Software update acc. To QB 1 0.5 99922-2 General reimbursement acc. To QB 1 0.2 *Download Total upgrade first and then perform TCAM factory reset with VIDA. Op No. 99922 is a factory reset and should be downloaded after the Total Upgrade through: VIDA/components/TCAM/diagnostic sequences/reset the Telematics Connectivity Antenna Module (TCAM) to factory settings) *Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.

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Volvo Car USA LLC Announcement Title Recall R10225: TCAM DTC misdetection Issuer (Name, Dept.) Quality, Product, Safety & Compliance Issue Date 3/22/23 Version No. 1 Last Revision Date N/A Audience (Retailer Job Role) All U.S. and Canadian Volvo Retailers Page Page 1 of 3 Dear Volvo Retailer Partner Volvo Cars USA LLC and Volvo Cars Canada LTD on behalf of the Volvo Car Corporation has decided to launch Recall R10225: TCAM DTC misdetection on certain model year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Volvo Car Investigations have identified that during a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU) and sets DTC’s TCAM-U104C87 and TCAM-U113992, and an “e-call service required” message on the Driver Information Module (DIM). If there is an actual issue in the e-Call system, the driver will not get any extra warnings other than the already displayed false message, increasing the risk of no emergency response. The corrective action is to update the vehicle’s software with new logic in the TCAM with VIDA only. OTA will not be available for this action. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. A total of 329 U.S. and 3 Canadian vehicles are eligible for this recall. NEW VEHICLES IN RETAILER INVENTORY It is a violation of Federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of Volvo Car USA LLC Announcement Title Recall R10225: TCAM DTC misdetection Issuer (Name, Dept.) Quality, Product, Safety & Compliance Issue Date 3/22/23 Version No. 1 Last Revision Date N/A Audience (Retailer Job Role) All U.S. and Canadian Volvo Retailers Page Page 2 of 3 used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? The recall software is currently available, and customers can take delivery of their vehicle once the total upgrade has been performed per this recall. Vehicle eligibility must be confirmed: •Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10225 TCAMDTC” will appear for eligible vehicles. F4+History from the main Inquiry menu must beselected to confirm Recall R10225 has not been completed. Eligibility can also beconfirmed in TIE. •Recall R10225 eligible vehicles not yet delivered to customer must be corrected priorto delivery. All vehicles must be checked for any incomplete recalls, service campaigns or service upgrades. All open recalls, service campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailer’s affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com. Owner Notification An owner notification letter will be sent out in early-May that will notify the owner of this recall. Port Vehicles It is the retailer’s responsibility to check vehicle eligibility prior to delivery. Parts / Parts Return Please review Parts Bulletin R10225 once available. Claim Submission Claim submission instructions will be made available in the R10225 Quality Bulletin. Retailer Responsibilities Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety Volvo Car USA LLC Announcement Title Recall R10225: TCAM DTC misdetection Issuer (Name, Dept.) Quality, Product, Safety & Compliance Issue Date 3/22/23 Version No. 1 Last Revision Date N/A Audience (Retailer Job Role) All U.S. and Canadian Volvo Retailers Page Page 3 of 3 of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. Your Cooperation in completing this important recall is greatly appreciated. Sincerely VCUSA Product, Safety, and Compliance

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-188 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Car USA, LLC Submission Date : MAR 22, 2023 NHTSA Recall No. : 23V-188 Manufacturer Recall No. : R10225 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 329 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : AUG 26, 2022 – MAR 08, 2023 VIN Range 1 : Begin : 7JRH60FA4PG252399 End : 7JRL12TX8PG252371 ✔ Not sequential Vehicle 2 : 2023-2023 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : NOV 15, 2022 – NOV 15, 2022 VIN Range 1 : Begin : YV4L12WZXP2108259 End : YV4L12WZXP2108259 ✔ Not sequential Part 573 Safety Recall Report 23V-188 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2023-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : JUN 07, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV4H60DA9P1252724 End : YV4L12RNXP1352590 ✔ Not sequential Vehicle 4 : 2023-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : JUN 13, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV4062PA3P1909327 End : YV4L12PN4P1976355 ✔ Not sequential Vehicle 5 : 2023-2023 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : DEC 22, 2022 – MAR 09, 2023 VIN Range 1 : Begin : YV4K92HK5P2916796 End : YV4L12UX2P2937683 ✔ Not sequential Part 573 Safety Recall Report 23V-188 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2023-2023 Volvo C40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : JAN 12, 2023 – MAR 08, 2023 VIN Range 1 : Begin : YV4ED3GM6P2050689 End : YV4ED3GM6P2050689 ✔ Not sequential Description of Defect : Description of the Defect : Falsely set (misdetection) Diagnostic Trouble Codes (DTC), no actual loss of expected functions. If there is an actual issue in the e-call system, the driver will not get any extra warning other than the already displayed message. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If there is an actual issue in the e-Call system, the driver will not get any extra warning other than the already displayed false message, increasing the risk of no emergency response. Description of the Cause : During a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU), and sets a Diagnostic Trouble Code (DTC), and “e-call service required” on the Driver Information Module (DIM). The IHU DTC evaluation may fail due to diagnostic error, a DTC is set and “e-call service required” on DIM. Identification of Any Warning that can Occur : Driver Information Module (DIM) message stating “eCall service required.” Involved Components : Component Name 1 : Software in the TCAM Component Description : Telematics and Connectivity Antenna Module (TCAM) Component Part Number : NR Part 573 Safety Recall Report 23V-188 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Volvo Car Corporration Address : Gunnar Engellaus Väg 8 Gothenburg Foreign States 418 78 Country : Sweden Chronology : Considered as a critical concern by Critical Concern Management Team 2023.03.17; Field Service Action decision confirmed by Volvo Car Corporation 2023.03.20; Condition detected by Market; Number of Vehicle Reports with the condition, reported to Volvo Cars from National Sales Company 1; Total number of cars included in Vehicle Reports concerning the condition 1; Implementation date of Field Service Action 2023.03.21. Extended Chronology: 11th of March Volvo cars received the first report indicating issues with a DIM message related to the e-Call system. An investigation was immediately initiated to review the customer symptom and a possible root cause. The investigation was escalated to the Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. On the 17th of March the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety. Description of Remedy : Description of Remedy Program : To remedy concerned vehicles Volvo Cars will update the vehicle’s software with a new logic in the TCAM. How Remedy Component Differs from Recalled Component : Software update for TCAM. The diagnostic test case logic has been updated so it will not display the fault message. Identify How/When Recall Condition was Corrected in Production : New Software was introduced on March 20th, 2023. Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : MAR 22, 2023 – MAR 22, 2023 Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-188 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Volvo Car USA, LLC APR 04, 2023 NHTSA Recall No. : 23V-188 Manufacturer Recall No. : R10225 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 393 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : AUG 26, 2022 – MAR 08, 2023 VIN Range 1 : Begin : 7JRH60FA4PG252399 End : 7JRL12TX8PG252371 ✔ Not sequential Vehicle 2 : 2023-2023 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : NOV 15, 2022 – NOV 15, 2022 VIN Range 1 : Begin : YV4L12WZXP2108259 End : YV4L12WZXP2108259 ✔ Not sequential Part 573 Safety Recall Report 23V-188 Page 2 Vehicle 3 : 2023-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : JUN 07, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV4062RAXP1351926 End : YV4L12RX8P1351813 ✔ Not sequential Vehicle 4 : 2023-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : JUN 07, 2022 – MAR 10, 2023 VIN Range 1 : Begin : YV40621N2P1976481 End : YV4L12PN4P1976355 ✔ Not sequential Vehicle 5 : 2023-2023 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : DEC 22, 2022 – MAR 09, 2023 VIN Range 1 : Begin : YV4K92HK5P2916796 End : YV4L12UX2P2937683 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-188 Page 3 Vehicle 6 : 2023-2023 Volvo C40 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the Introduction of a new Telematics and Connectivity Antenna Module (TCAM) diagnostics to monitor the state of the premium audio system and its availability during an ongoing emergency assistance call which was introduced Monday, February 20th. The new Software was introduced Monday, March 20th. Recall products differ from products not included in the recall with new introduced software. This recall affects Model Year 2023 S60, V60CC, XC60, XC90, XC40 and C40 vehicles. Production Dates : JAN 12, 2023 – MAR 08, 2023 VIN Range 1 : Begin : YV4ED3GM6P2050689 End : YV4ED3GM6P2050689 ✔ Not sequential Description of Defect : Description of the Defect : Falsely set (misdetection) Diagnostic Trouble Codes (DTC), no actual loss of expected functions. If there is an actual issue in the e-call system, the driver will not get any extra warning other than the already displayed message. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If there is an actual issue in the e-Call system, the driver will not get any extra warning other than the already displayed false message, increasing the risk of no emergency response. Description of the Cause : During a software download on the Telematics and Connectivity Antenna Module (TCAM), the TCAM mis-detects a communication failure towards the Infotainment Head Unit (IHU), and sets a Diagnostic Trouble Code (DTC), and “e-call service required” on the Driver Information Module (DIM). The IHU DTC evaluation may fail due to diagnostic error, a DTC is set and “e-call service required” on DIM. Identification of Any Warning that can Occur : Driver Information Module (DIM) message stating “eCall service required.” Involved Components : Component Name 1 : Software in the TCAM Component Description : Telematics and Connectivity Antenna Module (TCAM) Component Part Number : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-188 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Identification : Component Manufacturer Name : Volvo Car Corporration Address : Gunnar Engellaus Väg 8 Gothenburg Foreign States 418 78 Country : Sweden Chronology : Considered as a critical concern by Critical Concern Management Team 2023.03.17; Field Service Action decision confirmed by Volvo Car Corporation 2023.03.20; Condition detected by Market; Number of Vehicle Reports with the condition, reported to Volvo Cars from National Sales Company 1; Total number of cars included in Vehicle Reports concerning the condition 1; Implementation date of Field Service Action 2023.03.21. Extended Chronology: 11th of March Volvo cars received the first report indicating issues with a DIM message related to the e-Call system. An investigation was immediately initiated to review the customer symptom and a possible root cause. The investigation was escalated to the Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. On the 17th of March the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety. Description of Remedy : Description of Remedy Program : To remedy concerned vehicles Volvo Cars will update the vehicle’s software with a new logic in the TCAM. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Software update for TCAM. The diagnostic test case logic has been updated so it will not display the fault message. New Software was introduced on March 20th, 2023. Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : MAR 22, 2023 – MAR 22, 2023 Planned Owner Notification Date : MAY 16, 2023 – MAY 16, 2023 * NR – Not Reported

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