RVXX2302 Hub Cover Insufficient Retention – 2024 Volvo VNR, VNL, & VHD Trucks

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Safety Recall Volvo Trucks North America Greensboro, NC USA Date Number Release Page 03.2023 RVXX2302 01 1(4) Hub Cover Insufficient Retention VHD, VNL, and VNR RECALL INFORMATION (March 2023) Volvo has determined that some hub covers, lack the spring retention force required to retain the hub cover to the hub. These hub covers could become separated from the vehicle while in motion, If the hub cover comes off, it can result in a hazard to other road users and potentially result in an injury. Replacement covers are being developed and once these covers are made available there will be a follow up service campaign to provide the replacement covers. Dealers and customers will be notified when parts are available. Volvo Trucks has not received any complaints or reports of injury; therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect. At this time, Volvo Trucks is requiring the defective covers be removed and destroyed. VEHICLES AFFECTED Certain Volvo North America vehicles manufactured between February 3, 2023, through March 04, 2023. VEHICLE QUANTITY There are 788 vehicles affected by this recall (726 U.S., 62 Canada). Page 2 of 3 Repair Instructions 1. Secure truck for service. 2. Remove all hub covers. 3. Destroy the removed hub covers so they cannot be reused. 4. Recycle the destroyed hub covers in accordance with state and local regulations. 5. Release the truck to service. Volvo Hub cover shown below Volvo Trucks North America Safety Recall Date 3.2023 Page 3 of 3 REIMBURSEMENT This repair is covered by an authorized safety recall. Reimbursement is obtained through the normal claim handling process. UCHP Reimbursement Claim Type (used only when uploading from the Dealer Business System) 40 Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes Primary Labor Code: 7718-03-02-01 Hub cap replacement (0.1 x 4) 0.4 Causal Part 20555832 Authorization Number C6653 Note: Dealers are to perform this Safety Recall Campaign on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

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Volvo Trucks Uptime Page 1 of 1 © 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: On certain trucks, the hub covers on the drive axles could come loose or detach while driving. A hub cover that detaches from the truck could create a road hazard for others and increase the risk of a crash. Volvo dealer will remove the hub covers. Models/ Model Years Affected: Certain 2024 Volvo VNR, VNL and VHD model vehicles manufactured from February 3, 2023 through March 4, 2023. Vehicle Quantities: Volvo 788 (726 US, 62 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal March 24, 2023. • Owner notification letters will be released on or before May 5, 2023. • Repair Instruction will be released once they are available. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V23-02 Date: March 23, 2023 Valid to: N/A Action Required? ☒Yes ☐No From: Gerard Hones, Product Regulations Specialist Subject: Safety Recall RVXX2302, Hub Cover Removal

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-173 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : MAR 23, 2023 NHTSA Recall No. : 23V-173 Manufacturer Recall No. : RVXX2302 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 726 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Volvo VNR/VNL/VHD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Recall population is those vehicles by specification which got hub covers in conjunction with new iLok fasteners. 1152 Volvo/VNR/VNL/VHD. Production Dates : FEB 03, 2023 – MAR 04, 2023 VIN Range 1 : Begin : 4V4NC9EH0RN624241 End : 4V4NC9EH7RN628626 ✔ Not sequential Description of Defect : Description of the Defect : Hub cover interference fit insufficient to be retained on hub. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Hub covers could separate from the vehicle creating a risk of road debris which could result in a crash. Description of the Cause : Insufficient retention force between the hub and hub covers Identification of Any Warning that can Occur : Noise and rattling from the wheel ends due to loose hub covers. Involved Components : Part 573 Safety Recall Report 23V-173 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Volvo Systems Engineering Component Description : iLok Fastener Component Part Number : 24144650 Supplier Identification : Component Manufacturer Name : Volvo Address : NR NR Country : NR Chronology : March 1, 2023 Volvo Reliability Engineering receives a report that the hub covers after installation at a dealer are loose. March 1, 2023 Investigation opened by Product Safety Working Group. March 3, 2023 Factory starts short shipment of vehicles which were ordered with hub covers and had iLok hub fasteners (not shipping hub covers which are shipped inside the vehicle). March 6, 2023 Product Safety Working Group meets and recommends that it be escalated to Product Safety Committee. March 13, 2023 Product Safety Committee meets and determines that a product safety defect exists. Part 573 Safety Recall Report 23V-173 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Recall remedy will be to remove the hub covers, removing the risk of loss of the hub cover in traffic. Customers which had hub covers removed, will have them replaced under a separate service program when parts are available. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. There have been 3 warranty claims for this issue on brand new vehicles during Dealer Pre Delivery Inspection. How Remedy Component Differs from Recalled Component : The vehicles will have the hub covers removed. Volvo Hub Cover Part Number 20555832 Identify How/When Recall Condition was Corrected in Production : March 3, 2023 Vehicles stopped being shipped from our factory with these hub covers. Recall Schedule : Description of Recall Schedule : Planned Dealer Notification is March 24, 2023 and Planned Owner Notification is May 5, 2023. We will update, these dates and update filing accordingly Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023 Planned Owner Notification Date : MAY 05, 2023 – MAY 05, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-173 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : MAR 16, 2023 NHTSA Recall No. : 23V-173 Manufacturer Recall No. : RVXX2302 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 1,152 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 Volvo VNR/VNL/VHD Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Recall population is those vehicles by specification which got hub covers in conjunction with new iLok fasteners. 1152 Volvo/VNR/VNL/VHD. Production Dates : JAN 30, 2023 – MAR 03, 2023 VIN Range 1 : Begin : 4V4NC9EH0RN624241 End : 4V4NC9EH7RN628626 ✔ Not sequential Description of Defect : Description of the Defect : Hub cover interference fit insufficient to be retained on hub. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Hub covers could separate from the vehicle creating a risk of road debris which could result in a crash. Description of the Cause : Insufficient retention force between the hub and hub covers Identification of Any Warning that can Occur : Noise and rattling from the wheel ends due to loose hub covers. Involved Components : Part 573 Safety Recall Report 23V-173 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Volvo Systems Engineering Component Description : iLok Fastener Component Part Number : 24144650 Supplier Identification : Component Manufacturer Name : Volvo Address : NR NR Country : NR Chronology : March 1, 2023 Volvo Reliability Engineering receives a report that the hub covers after installation at a dealer are loose. March 1, 2023 Investigation opened by Product Safety Working Group. March 3, 2023 Factory starts short shipment of vehicles which were ordered with hub covers and had iLok hub fasteners (not shipping hub covers which are shipped inside the vehicle). March 6, 2023 Product Safety Working Group meets and recommends that it be escalated to Product Safety Committee. March 13, 2023 Product Safety Committee meets and determines that a product safety defect exists. Part 573 Safety Recall Report 23V-173 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Recall remedy will be to remove the hub covers, removing the risk of loss of the hub cover in traffic. Customers which had hub covers removed, will have them replaced under a separate service program when parts are available. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. There have been 3 warranty claims for this issue on brand new vehicles during Dealer Pre Delivery Inspection. How Remedy Component Differs from Recalled Component : The vehicles will have the hub covers removed. Volvo Hub Cover Part Number 20555832 Identify How/When Recall Condition was Corrected in Production : March 3, 2023 Vehicles stopped being shipped from our factory with these hub covers. Recall Schedule : Description of Recall Schedule : Planned Dealer Notification is March 24, 2023 and Planned Owner Notification is May 5, 2023. We will update, these dates and update filing accordingly Planned Dealer Notification Date : MAR 24, 2023 – MAR 24, 2023 Planned Owner Notification Date : MAY 05, 2023 – MAY 05, 2023 * NR – Not Reported

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Safety Recall Volvo Trucks North America Greensboro, NC USA Release Date Number Release Page 03.2023 RVXX2302 02 1(4) Hub Cover Insufficient Retention Causal Part Number was incorrect VHD, VNL, and VNR RECALL INFORMATION Revised (March 31, 2023) Volvo has determined that some hub covers, lack the spring retention force required to retain the hub cover to the hub. These hub covers could become separated from the vehicle while in motion, If the hub cover comes off, it can result in a hazard to other road users and potentially result in an injury. Replacement covers are being developed and once these covers are made available there will be a follow up service campaign to provide the replacement covers. Dealers and customers will be notified when parts are available. Volvo Trucks has not received any complaints or reports of injury; therefore, Volvo considers this as a proactive measure to protect the public and Volvo’s customers from the potential risk associated with this defect. At this time, Volvo Trucks is requiring the defective covers be removed and destroyed. VEHICLES AFFECTED Certain Volvo North America vehicles manufactured between February 3, 2023, through March 04, 2023. VEHICLE QUANTITY There are 788 vehicles affected by this recall (726 U.S., 62 Canada). Page 2 of 3 Repair Instructions 1. Secure truck for service. 2. Remove all hub covers. 3. Destroy the removed hub covers so they cannot be reused. 4. Recycle the destroyed hub covers in accordance with state and local regulations. 5. Release the truck to service. Volvo Hub cover shown below Volvo Trucks North America Safety Recall Date 3.2023 Page 3 of 3 REIMBURSEMENT This repair is covered by an authorized safety recall. Reimbursement is obtained through the normal claim handling process. Claim Type (used only when uploading from the Dealer Business System) UCHP Reimbursement 40 Recall Status Vehicle repaired per instructions 1-Modified per instructions Labor Codes Primary Labor Code: eplacement (0.1 x 4) 0.4 Causal Part 24405694 Authorization Number C6653 Note: Dealers are to perform this Safety Recall Campaign on all subject vehicles at no charge to the vehicle owner regardless of mileage, age of vehicle or ownership (original purchaser or subsequent purchasers). Whenever vehicles are subject to a Safety Recall are brought to your dealership for service, or taken into your dealership vehicle inventory, it is strongly recommended that every effort be made to perform the recall correction before the vehicle is sold or released to the owner.

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RVXX2302_OWNER_LTR_US Page 1 of 2 April 2023 DEAR VOLVO TRUCK OWNER: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Trucks North America has decided that a defect which relates to motor vehicle safety exists in certain 2024 Volvo VNR, VNL and VHD model vehicles manufactured from February 3, 2023 through March 4, 2023. SAFETY DEFECT: On certain trucks, the hub covers on the drive axles could come loose or detach while driving. SAFETY RISK: A hub cover that detaches from the truck could create a road hazard for others and increase the risk of a crash. PRECAUTIONS YOU CAN TAKE: TIME REQUIRED FOR THE REPAIR: If you choose to remove the hub cap covers yourself, it is required to take the removed caps to your Volvo dealer to have your vehicle visibly inspected and documented. The time required to repair your vehicle is approximately 0.4 hours. WHAT YOU SHOULD DO: You should contact the nearest Volvo Parts and Service Center and make an appointment. Dealers will remove the hub covers at no cost to you. There will be a service program to install new hub covers when parts are available. You can locate the closest Volvo Parts and Service Center by going on line to http://www.volvo.com/trucks/na/en-us/dealers/ and selecting “Dealer Locator” or by calling our toll-free number: (800) 528-6586. IMPORTANT SAFETY RECALL RVXX2302 NHTSA RECALL # 23V-173 RVXX2302_OWNER_LTR_US Page 2 of 2 April 2023 NOTICE REGARDING LEASED VEHICLES: If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee. For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non- compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. OWNER RECALL RESPONSE CARD: The enclosed “Notice of Vehicle Recall” identifies your vehicle. If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us. ASSISTANCE/ COMPLAINTS: PRE NOTIFICATION REMEDIES: If your vehicle has not been repaired within a reasonable time after delivering it to a Volvo Parts and Service Center, please contact: Volvo Trucks North America Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153); or go to http://www.safercar.gov. If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre- notification Remedies” provided in this mailing. We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product. VOLVO TRUCKS NORTH AMERICA

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