January 23, 2023 NHTSA CAMPAIGN NUMBER: 23V025000
A coolant heater that overheats can increase the risk of fire.
NHTSA Campaign Number: 23V025
Manufacturer Volvo Trucks North America
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 137
Dealers will update the software for the Hybrid Powertrain Control Unit and Instrument Cluster, and install replacement relays, free of charge. Owner notification letters are expected to be mailed March 19, 2023. Owners may contact Volvo Trucks customer service at 1-800-528-6586. Volvo Trucks number for this recall is RVXX2301.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
October 26, 2021 Volvo North America Product Safety Working Group (PSWG) is made aware and opens investigation (21-095) into findings made by Europe PSC and recommends a foreign recall report be filed because the relay in question is used in North American product.
November 17, 2021 Volvo North America Foreign Recall Report 21F252 EV vehicle heater thermal escalation. December 16 2022, PSWG Investigation findings concluded.
January 5, 2023 Investigation findings reviewed with product engineering and verified.
January 13, 2023 PSWG makes recommendation that a safety defect finding be made.
January 18, 2023, North American PSC meets and makes the determination that a product safety defect exists.
January 23, 2023 573 Report Filed with NHTSA.
There have been no accidents or injuries or field complaints or warranty claims related to this issue.
5 Affected Products
3 Associated Documents
Defect Notice 573 Report
Volvo Trucks – Safety Recall Alert – January 2023RCMN-23V025-1477
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
Heavy Duty Commercial Truck Reprogramming
|USB-Link 2 (Wi-Fi)
Product Number USBLINK2WF
NEXIQ Technologies Vehicle Interface Utility
The USB-Link 2, the next generation vehicle interface from NEXIQ Technologies, has arrived.
Dependable and rugged, the new USB-Link 2 is five times faster than its predecessor. It has sixteen times more random access memory than the old USB-Link, and it supports heavier bus loads on simultaneous channels. For even more reliability, we’ve upgraded the USB connector to a more robust, automotive grade connector with a latching mechanism. The USB-Link 2 is compatible with a wide range of OEM software applications.
Vehicle Network Protocol Support
- CAN / J1939 / ISO15765 – 250K, 500 K, 1M b/s with Auto Baud detection (3 channels)
- Single wire CAN (SWCAN)
- ISO 11898-3 Fault Tolerant CAN (FTCAN)
- J1850 VPW (Class 2)
- J1850 PWM (SCP)
- ISO 9141 / KWP2000 (ISO 14230) K/L line
- ALDL 9600 and 8192 baud
- ATEC 160 baud
Operating System Support
- Windows Vehicle Communication API
- PC Operating System Compatibility
- Windows XP SP3
- Windows 7 (32 & 64 bit)
- Windows 8 (32 & 64 bit)
- Interfaces to Computing Platforms
- USB 2.0
- Wi-Fi (dual band)
Nexiq USB-Link 2 Kit Includes:
- NEXIQ USB-Link 2
- 6-pin/9-pin Deutsch adapter
- Latching USB cable
|Nexiq Blue-Link Mini
Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface
Use Your Mobile Device To Make The Connection!
The Blue-Link Mini is not a supported device for use with DiagnosticLink. For complete details regarding DiagnosticLink, please login with your SSO ID.
The NEXIQ Blue-Link Mini enables you to use either your iOS or Android devices (e.g., smartphones or tablets) to communicate with heavy duty vehicles for quick access to basic diagnostic information. It plugs into the vehicle’s diagnostic connector, and provides wireless communication with on-board electronic control units.
If you are a driver, a service writer, or a service technician using the Blue-Link Mini as a triage tool, wireless vehicle communication was never easier.
NEXIQ Technologies is currently working with the American Trucking Association’s Technology and Maintenance Council (TMC) to develop a standardized communication protocol for mobile devices. This standard will make developing applications for the Blue-Link Mini a straightforward task.
- Small—fits in your pocket
- Wireless—no cables required
- Reliable Bluetooth communication
- Fast—lets you quickly gather a snapshot of vehicle statistics
- Compatible with iOS and Android devices (pairs easily with both)
- Integrated 9-pin Deutsch connector
- Simple, one-button design to put the device in Discovery mode
- When paired with an iOS or Android application (e.g., DTNA eLink), provides quick access to:
- Fault codes
- Basic parameters
- Vehicle specs
- Fuel level
Note: For more information on DTNA-eLink, see the Mobile App tab below.
Vehicle Network Protocol Support
- 3 CAN Channels (CAN / J1939 / SO15765 -250K, 500K, 1Mb/s with Auto Baud detection)
|NEXIQ Technologies 124032 USB-Link 2 Connector|
|Genuine Dearborn Protocol Adapter (DPA 5) Kit from DG Technologies|
|DrewLinQ Heavy Duty Commercial Truck J1939 J1708 Adapter Tool|
|Dearborn DPA5 Pro Universal RP1210 Protocol Adapter|
For Detroit PSL:
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
DiagnosticLink Through Access Freightliner:
- 🍉➤【Support Full Systems for Heavy Duty Truck】 NL102 PLUS supports read and clear DTC, live data, ECU information for truck all systems. Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more, which are in compliance with J1939, J1708 and J1587 protocols, It includes almost American HD trucks(Class4-Class8), it is recommended that customers confirm before purchase that if they comply with the years and agreements supported by NL102P before purchasing.
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- 【2023 Newest OBD2 Scanner Diagnostic Tool】NC610 car scan diagnostic tool adopts new smart chip and latest user interface design, which perfectly combines OBDII 16-pin and 9-pin (gasoline and diesel). This OBD2 car code reader can easily determine why the check engine light is on, quickly read and erase diagnostic trouble codes, freeze frames, I/M monitor ready status, battery test, smoke test, fuel test, trouble code query library (50000+), read data stream and data playback function.
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- 【Vehicle coverage】: OBD2 scanner is suitable for most OBDII-compliant vehicles updated after 1996 (OBDII protocol//16-pin diagnostic interface: J1850 (PWM, VPW), ISO_9141-2, ISO_14230-4 (KWP , KWP-5BPS), ISO_15765-4 (CAN, CAN-B, CAN-C, CAN-D)) Compatible vehicles - cars, light trucks, pickups, SUVs, etc. Compliant with J1939 protocol // 9-pin diagnostic interface for light and heavy trucks, engineering vehicles, agricultural vehicles, buses, etc.
- 【The latest design】: Humzor NC610 car OBD2 scanner adopts the latest interface and 2.8" large screen, long-term use will not cause eye fatigue. It is also equipped with three fault indicator lights to display the status, so that you can understand the vehicle status more intuitively and at the same time can execute the car Battery Voltage Test - 12V/24V.
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- 🔎【Comprehensive Full Systems Diagnostic Tool For Truck】Launch Heavy Duty Truck Diagnostic Tool offers OE-Level diagnosis for all systems of heavy truck/Pickups/Bus/Van in compliance with OBD-II Communication Modes 1-10 and J1587, J1708 and J1939 protocols,Including Engine, Transmission, Drivetrain, Suspension, ABS, ESP, Cluster, E-xhaust, P-articular, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more.
- 🔥【All OBD/EOBD Diagnosis】This truck scanner diagnostic tool supports both most 12V and 24V truck, and it comes with 6 pin, 9 pin and 16 pin adapters for different interfaces. Our truck scan tool can read codes, erase codes, I/M Readiness, Live data, EVAP Test. . . etc for obd2/eobd cars. Built in a DTC lookup library you can find the related code definition to help you determine if your car needs repair.
- 🚚【Wide Truck Applications】Heavy duty truck scan tool covers almost J1587, J1708 and J1939 protocols heavy duty trucks and OBD II vehicles. Such as Cummins, Paccar, Detroit, Perkins, International, Peterbilt, Allison, Eaton, Ford duty trucks and so on, Covers class 4 (14,001 lbs) through class 8 (33,000 lbs and over) heavy duty trucks. One that meets all the requirements! NOTE:Compatibility will vary on vehicles model and year, please send V-IN to check the compatibility before purchase.
- 💡【Friendly Design, Easy of Use】This heavy duty diagnostic scan tool is plug and play, simple and convenient, The excellent 2.8 inch LCD color screen makes it easy to view the displayed results and gives you a better overview of your car's problem areas and the identified codes. In addition, the processor is super-fast and responds without lagging, providing maximum comfort and efficiency in diagnostic and service work.
- ✨【3 YEARS WARRANTY & FREE LIFETIME UPDATES】The diesel truck scanner is exclusively designed for US truck. it's come With a full service functions and full systems and provides 24/7 technical support, 3 years warranty, 90-days free return for refund or replacement. This diesel scan tool is suitable for auto repair shops and technicians.No subscription fee and free lifetime updates.
- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 PRO heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Such as Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks from 1996 and latest.
- 【OE-Level Full System Diagnostic】HD601 PRO Diesel Scanner supports all system scans of heavy trucks compliant with standard protocols SAE J1939 & J1708, such as Engine, ABS, Transmission, Braking System, ESP, EPS, Fuel System, etc, It is a great scan tool for Cummins, Caterpillar, Detroit, Perkins, Maxxforce, BendixWabash, Wabaco, Haldex, Allison, Eaton heavy trucks, With this truck tool, you can get deep analysis data about the system and do some repairs by yourself, saving much time and money.
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- Powerful and Cost-Effective - An essential heavy duty truck scanner designed for heavy duty truck owner-operators and small commercial fleets. With the Diesel Decoder, just plug the diesel scan tool into the diagnostic port and pair with the free smartphone app to access in-depth HD diagnostic information.
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- 🚛【2023 Most Professional DPF Regen & Reset Tool】F802 heavy duty truck code reader support fully exclusive OEM-level DPF functions fit for Cummins, Detroit, Caterpillar, International, Volvo, Isuzu, Fuso, Hino. F802 diesel scanner diagnostic tool can perform DPF regen, DPF reset, DPF related information reset, DPR state reset, DPD forced regen, Forced DPR Regen, Ash Service Regen, Reset the soot level, etc, to make your truck breathe smoothly and recover power performance quickly.
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- 【Full Systems Heavy Duty Scanner Tool】：this heavy duty scanner tool supports Read DTC and Clear DTC, Live Data,Engine Check, Transmission, Drivetrain, Suspension, Cluster, Suspension, Braking System, Cab Climate, Body Control, Instrument Panel, Fuel System and more, which are in compliance with J1939, J1708 and J1587 protocols,
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- Autel’s latest member of its code reader family of tools, the AL529HD can not only diagnose OBDII/EOBD-compatible vehicles but also heavy duty vehicles utilizing SAE-J1939 and SAE-J1708 protocols.
- The AL529HD is a professional service tool designed for the Heavy Duty vehicle technician. This easy-to-use handheld tool supports J1939 and J1708 HD Communication protocols to read and erase codes, test and display and record Live Data. The tool also supports all 10 modes of OBDII communications.
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Last update on 2023-12-06 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-025 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Trucks North America Submission Date : JAN 23, 2023 NHTSA Recall No. : 23V-025 Manufacturer Recall No. : RVXX2301 Manufacturer Information : Manufacturer Name : Volvo Trucks North America Address : 7900 National Service Road Greensboro NC 27409 Company phone : 800 528 6586 Population : Number of potentially involved : 137 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2019-2023 Volvo VNRE Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : Vehicle population determined by battery electric trucks which have not received updated software (generation) which removes the risk of thermal escalation Production Dates : JUN 29, 2018 – SEP 14, 2022 VIN Range 1 : Begin : 4V4WC9DG9KN217067 End : 4V4NC9EHXPN315762 ✔ Not sequential Description of Defect : Description of the Defect : EV vehicle heater thermal escalation. The coolant heater may stay energized and when in a no flow or low coolant level condition, the heater could catch fire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Safety risk is the potential for a fire if a relay fails in the closed position and other conditions are met. Description of the Cause : If a relay fails in a closed position when the vehicle is energized, key in ignition, and cabin heater on. With no coolant flow or a low coolant level, the heater could catch fire. Identification of Any Warning that can Occur : There are no known warnings. Involved Components : Part 573 Safety Recall Report 23V-025 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Volvo Systems Engineering Component Description : NA Component Part Number : NA Supplier Identification : Component Manufacturer Name : Volvo Address : NR NR Country : NR Chronology : June 24, 2021, Volvo Europe Product Safety Committee (PSC) meets and makes a recall decision relative to their EMOB platform. August 18, 2021, Volvo North America is informed of the decision. October 26, 2021 Volvo North America Product Safety Working Group (PSWG) is made aware and opens investigation (21-095) into findings made by Europe PSC and recommends a foreign recall report be filed because the relay in question is used in North American product. November 17, 2021 Volvo North America Foreign Recall Report 21F252 EV vehicle heater thermal escalation. December 16 2022, PSWG Investigation findings concluded. January 5, 2023 Investigation findings reviewed with product engineering and verified. January 13, 2023 PSWG makes recommendation that a safety defect finding be made. January 18, 2023, North American PSC meets and makes the determination that a product safety defect exists. January 23, 2023 573 Report Filed with NHTSA. There have been no accidents or injuries or field complaints or warranty claims related to this issue. Description of Remedy : Description of Remedy Program : Update software for Hybrid Powertrain Control Unit (HPCU) and Instrument Cluster (IC). Install replacement relays. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Software installs counter for relay actuations and when a proscribed number of actuations is attained then will flag the vehicle for maintenance, if the actuation numbers are exceeded then the heater itself is disabled. Identify How/When Recall Condition was Corrected in Production : Updated software introduced into production on November 23, 2022 Part 573 Safety Recall Report 23V-025 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : JAN 27, 2023 – JAN 27, 2023 Planned Owner Notification Date : MAR 19, 2023 – MAR 19, 2023 * NR – Not Reported
Volvo Trucks Uptime Page 1 of 1 © 2023 Volvo Group North America, LLC. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.. Recall Alerts Description of Defect: On certain Electric Vehicles, the coolant heater may stay energized when in a no flow or low coolant level condition, which could cause the heater to catch fire. No such overheating incidents have been reported to us at this time. Volvo will install replacement relays and perform software update. Models/ Model Years Affected: Certain 2019 to 2023 Volvo VNR Electric model vehicles manufactured from June 29, 2018 through September 14, 2022. Vehicle Quantities: Volvo 139 (136 US, 3 Canada) Dealer’s Responsibility: The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer. Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer. Release Schedule: • Vehicle list will be posted on the Trucks Dealer Portal January 27, 2023. • Owner notification letters will be released on or before March 19, 2023. • Repair Instruction will be released once they are available. If you have questions or concerns about this recall, contact the Regulatory Affairs Department at email@example.com. To: Dealer Principals Service Managers Warranty Managers Parts Managers Region: ☒U.S. ☒CAN Bulletin: SRA-V23-01 Date: January 27, 2023 Valid to: N/A Action Required? ☒Yes ☐No From: Gerard Hones, Regulatory Specialist Government Reporting Subject: Safety Recall RVXX2301, EV Vehicle Heater Thermal Escalation