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January 19, 2023 NHTSA CAMPAIGN NUMBER: 23V012000
BCM2 Diagnostic Error May Cause A Loss of ABS, ESC
A reduction in brake support functions can increase the risk of a crash.
NHTSA Campaign Number: 23V012
Manufacturer Volvo Car USA, LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 27,457
Summary
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
Remedy
Volvo will release an over-the-air (OTA) BCM2 software update, free of charge. Owner notification letters are expected to be mailed March 15, 2023. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10217.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Volvo has a Recall
RECALL R10217 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10217 on certain model year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 vehicles.
Volvo Cars Investigations have identified that a certain diagnostic test that checks the grounding circuits may put the Brake Control Module 2 (BCM2) in faulty state potentially resulting in a loss of brake support functions.
A reduction in brake support functions can occur increasing the risk of a crash.
The corrective action is to update the vehicle’s software with new logic in the BCM2. This software will also be available via Over-The-Air (OTA) early March.
A total of 27,457 U.S. and 1,602 Canadian vehicles are eligible for this recall.
ATTENTION
Vehicles affected by R10217 can receive this update via Over-The-Air (OTA) sometime in March and may have the latest software already. Please check the current software version in Vehicle settings > System > System details > Software update. If the vehicle has 2.6 or later, then this action has been satisfied and should not be performed. Vehicles will be manually marked if performed via Over-The-Air within 2 weeks.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible.
VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE BY COMPLETING A PDS SOFTWARE INSTALLATION OR R10217 SOFTWARE.
Vehicle eligibility must be confirmed:
Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10217 BCM2 Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10217 has not been completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to recall@volvocars.com.
PORT VEHICLES
R10217 affected vehicles will not receive the latest software at the Port. It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
PARTS / PARTS RETURN
No parts are required to be returned for this recall. Please review Parts Bulletin R10217 once available.
OWNER NOTIFICATION
An owner notification will be sent out in mid-March that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed if they choose not to accept the over-the-air (OTA) download.
VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
The recall software is currently available, and customers can take delivery of their vehicle once the total upgrade has been performed per this recall.
RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle at new car delivery and/or at any service appointment.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0.
Chronology :
Considered as a critical concern by critical management team 2023.01.11; Field service action decision confirmed by Volvo Car Corporation 2023.01.18; Condition detected by market vehicle report; Number of vehicle reports with the conditions, reported to Volvo Cars from National Sales Company 68; Total number of cars included in Vehicle reports concerning the condition 71; Implementation date of Field Service Action 2023.01.19; In the beginning of October Volvo cars received the first report indicating issues with the brake pedal. In the middle of October one additional report was received indicating a similar issue. The reports increased during November and an investigation was initiated to review the customer symptom and a possible common root cause.
In December the investigation was escalated to the Critical Concern Action Process (CCAP), the issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc.
On the 11th of January the technical investigation was completed, the CCMT team took the decision to start a recall preparation as it was judged as an increased risk towards motor vehicle safety.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| VOLVO | C40 | 2023 |
| VOLVO | S60 | 2023 |
| VOLVO | V60 | 2023 |
| VOLVO | V60CC | 2023 |
| VOLVO | V90CC | 2023 |
| VOLVO | XC40 | 2023 |
| VOLVO | XC60 | 2023 |
| VOLVO | XC90 | 2023 |
8 Associated Documents
Recall Acknowledgement
RCAK-23V012-1552.pdf 645.907KB
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Defect Notice 573 Report
RCLRPT-23V012-8186.PDF 219.962KB
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Remedy Instructions and TSB
RCRIT-23V012-6413.pdf 603.645KB
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Remedy Instructions and TSB
RCRIT-23V012-1025.pdf 560.118KB
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Volvo Car – Retailer Letter – January 2023
RCMN-23V012-4594.pdf 165.545KB
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Recall 573 Report – February 10, 2023
RCLRPT-23V012-6479.PDF 220.075KB
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Issued Owner Notification Letter(Part 577)
RCONL-23V012-2942.pdf 302.874KB
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Recall Quarterly Report #4, 2023-4
RCLQRT-23V012-2190.PDF 211.579KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V012&docType=RCL
Volvo Diagnostics & Reprogramming
WELCOME TO VIDA
VIDA stands for "Vehicle Information and Diagnostics for Aftersales". A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.
The wiring schematics for MY's 1994-2016 * are available as separate online PDF type subscription products.
*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.
If you are outside the United States or Canada go to: https://workshopsupportguide.volvocars.biz/home.aspx
VOLVOTECHINFO.COM WEBSITE
Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username – it is linked to your VIDA account. If you purchased a subscription two years ago, your company already has a VTI Username (and corresponding VIDA account). Make sure you are logging onto this website with that same Username.
** Volvo Tech Info and VIDA are two separate systems. You will have TWO distinct ID s.
When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.
Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder's bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.
If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.
DiCE Information
Pirated DiCE products are becoming increasingly common. These units are mostly available from aftermarket sources and websites. These units commonly cost between one half to two thirds the Volvo price, sometimes including an illegal version of VIDA. Technically, the units are of much less quality and they have been proven to introduce diagnostics and fault tracing issues, as well as new problems into the vehicle. All of which will result in repair delays and customer dissatisfaction.
Most importantly, Volvo will not provide support to customers using these units. Volvo can only support DiCE tools manufactured to our standards from Bosch or those based on J2534-2 certifications.
- ST-182-2012-05-30 New Firmware for DiCE 5.6.2
- ST-160-2017-02-28 DICE Wireless Communication Tool
Vehicle Communication Tools
NOTE
XC90 (16-) reference SMB 00-337. All older vehicles can still use DiCE or J2534.
A vehicle communication tool transfers data from a VIDA workstation to the correct receiver in the vehicle.
VIDA supports DiCE and J2534 devices. Volvo Car Corporation recommends DiCE for vehicle communication with D2 and GGD protocol-based vehicles.
DiCE
DiCE uses a Bluetooth connection to transfer information between VIDA and the vehicle. A USB cable can be used as an alternative to the Bluetooth connection.
Please note that no third party Bluetooth dongles can be used with DiCE, only Volvo Cars DiCE equipment can be used.
Multiple DiCEs
It is possible to connect more than one DiCE to VIDA and download software to as many as three vehicles in parallel and have one vehicle in the diagnostic workflow at the same time. One VIDA workstation with four DiCEs can thus handle four vehicles simultaneously.
J2534 devices
For all vehicles with model year 2004 and later, equipped with OBD and reprogramming capability, manufacturers shall comply with SAE J2534. There are two different versions of J2534:
- J2534-1 can be used to download software to vehicles from, and Including, model year 2004. J2534-1 manages software to control modules on CAN HS (Controller Area Network High Speed) that are emission related.
J2534-1 cannot be used for diagnostics.
- J2534-2 manages software download to control modules on both CAN HS and CAN MS (Controller Area Network Middle Speed).
The hardware used to validate VIDA's compliance with J2534 can be purchased separately from third-party suppliers. Validation has been done using the following J2534 pass-thru devices:
- J2534-1: Actia Passthru+ XS and carDAQ2534.
- J2534-2s: CarDAQ Plus.
For more information regarding these devices, please contact the respective manufacturer.
- J2534 Programming Interface Tools
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
Last update on 2024-04-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Service and Parts Business
Quality Bulletin
TITLE:
Recall R10217: BCM2 Upgrade, Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 GROUP:
52 CAT/NO:
R10217 ISSUING DEPARTMENT:
Product, Safety and Compliance CAR MARKET:
United States and Canada REVISIONS: ISSUE DATE:
2023-01-20 STATUS DATE:
2023-01-20
Page 1 of 3 “Right first time in Time”
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
A. RECALL R10217 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES if applicable
D. PARTS INFORMATION/PARTS RETURN if applicable
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE A. RECALL R10217 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10217 on certain model year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 vehicles. Volvo Cars Investigations have identified that a certain diagnostic test that checks the grounding circuits may put the Brake Control Module 2 (BCM2) in faulty state potentially resulting in a loss of brake support functions. A reduction in brake support functions can occur increasing the risk of a crash. The corrective action is to update the vehicle’s software with new logic in the BCM2. This software will also be available via Over-The-Air (OTA) early March.
A total of 27,457 U.S. and 1,602 Canadian vehicles are eligible for this recall. Quality Bulletin R10217 ATTENTION
Vehicles affected by R10217 can receive this update via Over-The-Air (OTA) sometime in March and may have the latest software already. Please check the current software version in Vehicle settings > System > System details > Software update. If the vehicle has 2.6 or later, then this action has been satisfied and should not be performed. Vehicles will be manually marked if performed via Over-The-Air within 2 weeks. WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible. B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE BY COMPLETING A PDS SOFTWARE INSTALLATION OR R10217 SOFTWARE. Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10217 BCM2 Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10217 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to recall@volvocars.com. C. PORT VEHICLES
R10217 affected vehicles will not receive the latest software at the Port. It is the retailer’s responsibility to check vehicle eligibility prior to delivery. D. PARTS / PARTS RETURN
No parts are required to be returned for this recall. Please review Parts Bulletin R10217 once available. E. OWNER NOTIFICATION
An owner notification will be sent out in mid-March that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed if they choose not to accept the over-the-air (OTA) download. Page 2 of 3 2023-01-20 2023-01-20 Page 3 of 3
Quality Bulletin R10217 F. VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to
$22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers?
The recall software is currently available, and customers can take delivery of their vehicle once the
total upgrade has been performed per this recall. G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the
vehicle at new car delivery and/or at any service appointment. H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0. I. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Recall R10217 claims should be submitted using the LONG FORM application only.
Claim Type: R10217
Cause Code: 02
CSC Code: XW
Main OP: 99940-2
Failed Part: 31493704 (S60, V60), 31654144 (V90), 31483292 (XC90, XC60), 31676056 (XC40, C40) Operation Number Repair Description Qty Labor Time 99940-2 Software update acc. To QB 1 0.5
*Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.
0217 completed when PDS and 2.0 software has been installed and the vehicle is reported retail delivered.
**************************************************************************************************************
Service and Parts Business
Parts Bulletin
TITLE:
Recall R10217: BCM2 Upgrade
Model/Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 GROUP:
52 CAT/NO:
R10217 CAR MARKET:
United States and Canada REVISIONS: ISSUE DATE:
2023-01-20 STATUS DATE:
2023-01-20
Page 1 of 1 “Right first time in Time”
Produced and printed in the USA and available as an electronic document.
© 2023 VOLVO CAR USA, LLC
Reference Bulletins: QB R10217 Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10217 on certain model year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 vehicles.
Volvo Cars Investigations have identified that a certain diagnostic test that checks the grounding circuits may put the Brake Control Module 2 (BCM2) in faulty state potentially resulting in a loss of brake support functions.
A reduction in brake support functions can occur increasing the risk of a crash.
The corrective action is to update the vehicles software with new logic in the BCM2. This software will also be available via Over-The-Air (OTA) early March.
A total of 27,457 U.S. and 1,602 Canadian vehicles are eligible for this recall. The following part numbers apply: Part Number Description Qty
31493704 Total Upgrade S60, V60 1
31654144 Total Upgrade V90 1
31483292 Total Upgrade XC90, XC60 1
31676056 Total Upgrade XC40, C40 1
**************************************************************************************************************
SAFETY RECALL NOTICE
VOLVO CAR USA LLC PO Box 3757, Highland Park, Ml 48203-9984 IIIIIHIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
RI0217020123 529814 01
1
Volvo A. Owner 13245 Main St.
PRESORT
FIRST-CLASS
U.S. POSTI\GE
PAID VOLVO CAR
l1J IMPORTANT SAFETY RECALL INFORMATION Any City, US 12345-6789
1111•111111111111111•IM1M1mlll1111111•111hhl11111111111 u.s.o.pamner,t
er< Issued inAccordance
with federal Law ■N HTSA
February 27, 2023
NHTSARECALL 23V-012 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEIDCLE, VIN: Dear Volvo Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Volvo Car USA LLC on behalf of Volvo Car Group, have decided that a defect, which relates to motor vehicle safety, exists in certain model year 2023 40, 60, and 90 series vehicles. The reason for Recall Rl0217:
ABrake Control Module (BCM) software error, that checks the electrical circuits in the braking system, can put the BCM into a faulty state. As a result, a reduction in brake support functions can occur increasing the risk of a crash. Recall action: R10217:
The corrective action is to perform a Software Upgrade, free of charge. The release of this software will not be available via over-the-air (OTA) for your vehicle until mid-March. However, you can still have this software upgrade perfonned at your authorized Volvo retailer. Please contact your authorized Volvo retailer to schedule an appointment for the repair to be completed. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period. If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to Volvo Customer Care Center contact information in this letter.
If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter. Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to http://volvocars.us/support. We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE. Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, http://www.safercar.gov. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. To learn more about Volvo safety recalls, scan the QR Code below or visit us at:
https://www.volvocars.com/us/v/own/recall
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to
us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.
Sincerely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
1-800-458-1552
**************************************************************************************************************
Vincent D’Auria
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
January 19, 2023 Subject: Recall R10217
TO: All U.S. and Canadian Volvo Retailers
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation.
Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY
Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers?
The recall software is currently available, and customers can take delivery of their vehicle once the total upgrade has been performed per this recall. When will this be resolved?
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10217 on certain model year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 vehicles. Volvo Cars Investigations have identified that a certain diagnostic test that checks the grounding circuits may put the Brake Control Module 2 (BCM2) into a faulty state potentially resulting in a loss of brake support functions. A reduction in brake support functions can occur increasing the risk of a crash. The corrective action is to update the vehicles software with a new logic in the BCM2. This software will also be available via Over-The-Air (OTA) early March. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Volvo Car USA LLC Page 1 of 2
270 Three Point Drive Ridgeville, SC 29472
Telephone +1-201-768-7300
volvocars.us A total of 27,457 U.S. and 1,602 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10217 BCM2 Upgrade” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10217 has not been completed. Eligibility can also be confirmed in TIE.
• Recall R10217 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers’ affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com. OWNER NOTIFICATION
An owner notification letter will be sent out in mid-March that will notify the owner of this recall. PORT VEHICLES
R10217 affected vehicles will not receive the latest software at the Port. It is the retailer’s responsibility to check vehicle eligibility prior to delivery. PARTS / PARTS RETURN
Please review Parts Bulletin R10217 once available. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have any questions about this recall or any other field service action, please send an e-mail with your retailer code to recall@volvocars.com. CLAIM SUBMISSION
Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004
vincent.dauria@volvocars.com
Page 3 of 3
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-012
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC JAN 19, 2023 NHTSA Recall No. : 23V-012 Manufacturer Recall No. : R10217 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 27,457 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : 7JRH60FA1PG235043 End : 7JRL12TXXPG239279 ✔ Not sequential Vehicle 2 : 2023-2023 Volvo V60 Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV1H60EP0P1530474 End : YV1H60EPXP1536816 ✔ Not sequential Part 573 Safety Recall Report 23V-012 Page 2 Vehicle 3 : 2023-2023 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4L12WB8P2109302 End : YV4L12WZXP2109492 ✔ Not sequential Vehicle 4 : 2023-2023 Volvo V90CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4062NB1P1163651 End : YV4062NZXP1163936 ✔ Not sequential Vehicle 5 : 2023-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4062RA0P1283426 End : YV4L12RXXP1323530 ✔ Not sequential Vehicle 6 : 2023-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV40621A0P1936719 End : YV4L12PVXP1962301
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-012 Page 3 Vehicle 7 : 2023-2023 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4ED3UK0P2005802 End : YV4L12UXXP2993886 ✔ Not sequential Vehicle 8 : 2023-2023 Volvo C40 Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : APR 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4ED3GK0P2033997 End : YV4ED3GMXP2048850 ✔ Not sequential Description of Defect :
Description of the Defect : A certain diagnostic test case that checks the grounding may put the BCM2 in a faulty state potentially resulting in a loss of brake support functions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A reduction in brake support functions can increase the risk of a crash.
Description of the Cause : Lack of robustness in software compatibility with a specific BCM2 HW version. Identification of Any Warning
that can Occur : This deviation may not occur during an ongoing brake event. If the deviation occurs the system will always enter hydraulic fallback ensuring that the vehicle maintain braking capability. The customer may experience a hard/stiff brake pedal and potential loss of brake support functions such as: • Brake-by-wire.
• ABS, ESC, and traction control.
• ACC (Adaptive Cruise Control), Pilot assist and OPD (One pedal drive)
• All active safety and city safety functions described in the user manual that involve braking The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-012 Page 4 The driver display will always warn the customer with DIM messages and malfunction indication lamps if this issue occurs. This is an intermittent issue, and the faulty state will remain through the drive cycle until the vehicle enters deep sleep. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Involved Components : Component Name 1 : BCM2 Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Continental Automotive Technologies Address : Guerickestrasse 7
Frankfurt Foreign States 604 41
Country : Germany Chronology :
Considered as a critical concern by critical management team 2023.01.11; Field service action decision confirmed by Volvo Car Corporation 2023.01.18; Condition detected by market vehicle report; Number of vehicle reports with the conditions, reported to Volvo Cars from National Sales Company 68; Total number of cars included in Vehicle reports concerning the condition 71; Implementation date of Field Service Action 2023.01.19; In the beginning of October Volvo cars received the first report indicating issues with the brake pedal. In the middle of October one additional report was received indicating a similar issue. The reports increased during November and an investigation was initiated to review the customer symptom and a possible common root cause. In December the investigation was escalated to the Critical Concern Action Process (CCAP), the issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-012
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
On the 11th of January the technical investigation was completed, the CCMT team took the decision to start a recall preparation as it was judged as an increased risk towards motor vehicle safety.
Description of Remedy :
Description of Remedy Program : To remedy concerned vehicles, Volvo Cars will update the vehicle software
with a new logic in the BCM2. This software update will also be available via OTA release at a later date. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Concerned vehicles are certain model year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 vehicles. Introduction of the new BCM2 HW occurred on 2022.08.15. The previous HW was depleted therefore the introduction date varies between production plants. The new SW was introduced on 2023.01.12.
The production fix is software and will be implemented on February 20th, 2023.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : MAR 15, 2023 – MAR 15, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-012
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Volvo Car USA, LLC FEB 10, 2023 NHTSA Recall No. : 23V-012 Manufacturer Recall No. : R10217 Manufacturer Information :
Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive
Ridgeville SC 29472
Company phone : 201-768-7300
Population :
Number of potentially involved : 27,457 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2023 Volvo S60 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : SEP 26, 2022 – JAN 11, 2023 VIN Range 1 : Begin : 7JRH60FA1PG235043 End : 7JRL12TXXPG239279 ✔ Not sequential Vehicle 2 : 2023-2023 Volvo V60 Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : AUG 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV1H60EP0P1530474 End : YV1H60EPXP1536816 ✔ Not sequential Part 573 Safety Recall Report 23V-012 Page 2 Vehicle 3 : 2023-2023 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : SEP 22, 2022 – JAN 12, 2023 VIN Range 1 : Begin : YV4L12WB8P2109302 End : YV4L12WZXP2109492 ✔ Not sequential Vehicle 4 : 2023-2023 Volvo V90CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : OCT 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4062NB1P1163651 End : YV4062NZXP1163936 ✔ Not sequential Vehicle 5 : 2023-2023 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : NOV 10, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4062RA0P1283426 End : YV4L12RXXP1323530 ✔ Not sequential Vehicle 6 : 2023-2023 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : OCT 11, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV40621A0P1936719 End : YV4L12PVXP1962301
The information contained in this report was submitted pursuant to 49 CFR §573 ✔ Not sequential Part 573 Safety Recall Report 23V-012 Page 3 Vehicle 7 : 2023-2023 Volvo XC40 Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : AUG 19, 2022 – JAN 13, 2023 VIN Range 1 : Begin : YV4ED3UK0P2005802 End : YV4L12UXXP2993886 ✔ Not sequential Vehicle 8 : 2023-2023 Volvo C40 Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population is determined via the serial number of the affected (Hardware) HW of BCM2. The recall products have a different Gated Driver Unit in the (Brake Control Module 2) BCM2. Concerned vehicles are Model Year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40. There are 27,457 total affected vehicles.
Production Dates : SEP 09, 2022 – JAN 11, 2023 VIN Range 1 : Begin : YV4ED3GK0P2033997 End : YV4ED3GMXP2048850 ✔ Not sequential Description of Defect :
Description of the Defect : A certain diagnostic test case that checks the grounding may put the BCM2 in a faulty state potentially resulting in a loss of brake support functions.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A reduction in brake support functions can increase the risk of a crash.
Description of the Cause : Lack of robustness in software compatibility with a specific BCM2 HW version. Identification of Any Warning
that can Occur : This deviation may not occur during an ongoing brake event. If the deviation occurs the system will always enter hydraulic fallback ensuring that the vehicle maintain braking capability. The customer may experience a hard/stiff brake pedal and potential loss of brake support functions such as: • Brake-by-wire.
• ABS, ESC, and traction control.
• ACC (Adaptive Cruise Control), Pilot assist and OPD (One pedal drive)
• All active safety and city safety functions described in the user manual that involve braking The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-012 Page 4 The driver display will always warn the customer with DIM messages and malfunction indication lamps if this issue occurs. This is an intermittent issue, and the faulty state will remain through the drive cycle until the vehicle enters deep sleep. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Involved Components : Component Name 1 : BCM2 Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer
Name : Continental Automotive Technologies Address : Guerickestrasse 7
Frankfurt Foreign States 604 41
Country : Germany Chronology :
Considered as a critical concern by critical management team 2023.01.11; Field service action decision confirmed by Volvo Car Corporation 2023.01.18; Condition detected by market vehicle report; Number of vehicle reports with the conditions, reported to Volvo Cars from National Sales Company 68; Total number of cars included in Vehicle reports concerning the condition 71; Implementation date of Field Service Action 2023.01.19; In the beginning of October Volvo cars received the first report indicating issues with the brake pedal. In the middle of October one additional report was received indicating a similar issue. The reports increased during November and an investigation was initiated to review the customer symptom and a possible common root cause. In December the investigation was escalated to the Critical Concern Action Process (CCAP), the issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-012
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
On the 11th of January the technical investigation was completed, the CCMT team took the decision to start a recall preparation as it was judged as an increased risk towards motor vehicle safety.
Description of Remedy :
Description of Remedy Program : To remedy concerned vehicles, Volvo Cars will update the vehicle software
with a new logic in the BCM2. This software update will also be available via OTA release at a later date. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : Concerned vehicles are certain model year 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40 and C40 vehicles. Introduction of the new BCM2 HW occurred on 2022.08.15. The previous HW was depleted therefore the introduction date varies between production plants. The new SW was introduced on 2023.01.12.
The production fix is software and will be implemented on January 31, 2023.
Recall Schedule :
Description of Recall Schedule : Remedy Notices
Planned Dealer Notification Date : JAN 19, 2023 – JAN 19, 2023
Planned Owner Notification Date : MAR 15, 2023 – MAR 15, 2023
* NR – Not Reported
SEOCONTENT-END