January 19, 2023 NHTSA CAMPAIGN NUMBER: 23V012000
A reduction in brake support functions can increase the risk of a crash.
NHTSA Campaign Number: 23V012
Manufacturer Volvo Car USA, LLC
Components SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 27,457
Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
Volvo will release an over-the-air (OTA) BCM2 software update, free of charge. Owner notification letters are expected to be mailed March 15, 2023. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10217.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
RECALL R10217 DESCRIPTION
Volvo Cars Investigations have identified that a certain diagnostic test that checks the grounding circuits may put the Brake Control Module 2 (BCM2) in faulty state potentially resulting in a loss of brake support functions.
A reduction in brake support functions can occur increasing the risk of a crash.
The corrective action is to update the vehicle’s software with new logic in the BCM2. This software will also be available via Over-The-Air (OTA) early March.
A total of 27,457 U.S. and 1,602 Canadian vehicles are eligible for this recall.
Vehicles affected by R10217 can receive this update via Over-The-Air (OTA) sometime in March and may have the latest software already. Please check the current software version in Vehicle settings > System > System details > Software update. If the vehicle has 2.6 or later, then this action has been satisfied and should not be performed. Vehicles will be manually marked if performed via Over-The-Air within 2 weeks.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible.
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. VEHICLES IN RETAILER INVENTORY MUST BE UPGRADED PRIOR TO SALE BY COMPLETING A PDS SOFTWARE INSTALLATION OR R10217 SOFTWARE.
Vehicle eligibility must be confirmed:
Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10217 BCM2 Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10217 has not been completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to firstname.lastname@example.org.
R10217 affected vehicles will not receive the latest software at the Port. It is the retailer’s responsibility to check vehicle eligibility prior to delivery.
PARTS / PARTS RETURN
No parts are required to be returned for this recall. Please review Parts Bulletin R10217 once available.
An owner notification will be sent out in mid-March that will notify the owner of this recall instructing them to contact their Volvo Retailer and request an appointment to have this repair completed if they choose not to accept the over-the-air (OTA) download.
VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
The recall software is currently available, and customers can take delivery of their vehicle once the total upgrade has been performed per this recall.
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle at new car delivery and/or at any service appointment.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0.
Considered as a critical concern by critical management team 2023.01.11; Field service action decision confirmed by Volvo Car Corporation 2023.01.18; Condition detected by market vehicle report; Number of vehicle reports with the conditions, reported to Volvo Cars from National Sales Company 68; Total number of cars included in Vehicle reports concerning the condition 71; Implementation date of Field Service Action 2023.01.19; In the beginning of October Volvo cars received the first report indicating issues with the brake pedal. In the middle of October one additional report was received indicating a similar issue. The reports increased during November and an investigation was initiated to review the customer symptom and a possible common root cause.
In December the investigation was escalated to the Critical Concern Action Process (CCAP), the issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc.
8 Affected Products
4 Associated Documents
Defect Notice 573 ReportRCLRPT-23V012-8186
Remedy Instructions and TSBRCRIT-23V012-6413
Remedy Instructions and TSB
Latest Recalls Documents
WELCOME TO VIDA
VIDA stands for “Vehicle Information and Diagnostics for Aftersales”. A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.
The wiring schematics for MY’s 1994-2016 * are available as separate online PDF type subscription products.
If you are outside the United States or Canada go to: https://workshopsupportguide.volvocars.biz/home.aspx
Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username – it is linked to your VIDA account. If you purchased a subscription two years ago, your company already has a VTI Username (and corresponding VIDA account). Make sure you are logging onto this website with that same Username.
When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.
Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder’s bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.
If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.
Pirated DiCE products are becoming increasingly common. These units are mostly available from aftermarket sources and websites. These units commonly cost between one half to two thirds the Volvo price, sometimes including an illegal version of VIDA. Technically, the units are of much less quality and they have been proven to introduce diagnostics and fault tracing issues, as well as new problems into the vehicle. All of which will result in repair delays and customer dissatisfaction.
- ST-182-2012-05-30 New Firmware for DiCE 5.6.2
- ST-160-2017-02-28 DICE Wireless Communication Tool
Vehicle Communication Tools
A vehicle communication tool transfers data from a VIDA workstation to the correct receiver in the vehicle.
DiCE uses a Bluetooth connection to transfer information between VIDA and the vehicle. A USB cable can be used as an alternative to the Bluetooth connection.
Please note that no third party Bluetooth dongles can be used with DiCE, only Volvo Cars DiCE equipment can be used.
It is possible to connect more than one DiCE to VIDA and download software to as many as three vehicles in parallel and have one vehicle in the diagnostic workflow at the same time. One VIDA workstation with four DiCEs can thus handle four vehicles simultaneously.
- J2534-1 can be used to download software to vehicles from, and Including, model year 2004. J2534-1 manages software to control modules on CAN HS (Controller Area Network High Speed) that are emission related.
J2534-1 cannot be used for diagnostics.
- J2534-2 manages software download to control modules on both CAN HS and CAN MS (Controller Area Network Middle Speed).
- J2534-1: Actia Passthru+ XS and carDAQ2534.
For more information regarding these devices, please contact the respective manufacturer.
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