R10213 Steering Wheel May Lock Up – 2019-2022 Volvo V60CC, XC60, & XC90

Steering Wheel May Lock Up

A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.


NHTSA Campaign Number: 23V001

Manufacturer Volvo Car USA, LLC

Components STEERING

Potential Number of Units Affected 74



Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.



Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car’s customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10213.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.


Check if your Volvo has a Recall



Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10213 on certain model year 2019-2022 V60CC, XC60 and XC90 vehicles.

Volvo Cars Investigations have identified that a manufacturing error in the supplier’s screw assembly station has in rare cases fed double screws on top of each other. There is a risk of the steering wheel locking up due to the screw falling into the gearbox housing, increasing the risk of a crash.

The corrective action is to replace the Steering Gear.

A total of 74 U.S. and 7 Canadian vehicles are eligible for this recall.



We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible.




Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10213 Steering Gear” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10213 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to recall@volvocars.com.



Vehicle eligibility must be confirmed as outlined in Step B. above.



Please refer to Parts Bulletin R10213 for part number information.



For the recall to be performed, please follow the specific instructions found in VIDA.



An owner notification letter will be sent out sometime by late February that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.



New Vehicles in Retailer Inventory

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

Used Vehicles in Retailer Inventory

VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.

Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.



All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.


The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.


Chronology :

Condition considered critical by Critical Management Team 2022-12-21; Field Service Action decision confirmed by Volvo Car Corporation 2022-12-28; Condition detected by supplier inspection; Number of vehicle reports with the condition reported from National Sales Company 1; Total Number of Cars included in Vehicle Reports concerning this condition 1; Implementation date of Field Service Action 2022-12-29; The Supplier reported to Volvo Cars 2022 September 2 that a loose screw was detected in the inspected steering gear. A root cause investigation was started together with the supplier in order to understand if this was a single case; The issue was presented to Critical Concern Management Team (CCMT) November 30, 2022. CCMT ordered a start of technical investigation including risk assessment. The technical investigation was completed December 21 and presented to CCMT. CCMT decided it was a safety critical issue and ordered start preparation for a safety recall. The recall preparation is planned to be completed December 28 and is scheduled to launch December 29.


12 Affected Products


VOLVO V60CC 2019-2022
VOLVO XC60 2019-2022
VOLVO XC90 2019-2022


6 Associated Documents

Volvo Car – Retailer Letter – January 2023

RCMN-23V001-7392.pdf 163.338KB



Remedy Instructions and TSB

RCRIT-23V001-9915.pdf 614.819KB



Defect Notice 573 Report

RCLRPT-23V001-6230.PDF 216.539KB



Recall Acknowledgement

RCAK-23V001-9518.pdf 645.96KB



Remedy Instructions and TSB

RCRIT-23V001-1580.pdf 563.321KB



Recall 573 Report – January 10, 2023

RCLRPT-23V001-8870.PDF 216.602KB



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Last update on 2023-11-09 / Affiliate links / Images from Amazon Product Advertising API

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