R10213 Steering Wheel May Lock Up – 2019-2022 Volvo V60CC, XC60, & XC90

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Service and Parts Business Quality Bulletin TITLE: Recall R10213: Steering Gear, Model Year 2019-2022 V60CC, XC60, XC90 GROUP: 64 CAT/NO: R10213 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2023-01-06 STATUS DATE: 2023-01-06 Page 1 of 3 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2023 VOLVO CAR USA, LLC A. RECALL R10213 DESCRIPTION B. VEHICLES INVOLVED C. PORT VEHICLES if applicable D. PARTS INFORMATION E. QUALITY BULLETIN INSTRUCTIONS F. OWNER NOTIFICATION G. VEHICLES IN RETAILER INVENTORY H. RETAILER RESPONSIBILITY I. TECHNICIAN COMPETENCY REQUIREMENT J. CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE A. RECALL R10213 DESCRIPTION Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10213 on certain model year 2019-2022 V60CC, XC60 and XC90 vehicles. Volvo Cars Investigations have identified that a manufacturing error in the supplier’s screw assembly station has in rare cases fed double screws on top of each other. There is a risk of the steering wheel locking up due to the screw falling into the gearbox housing, increasing the risk of a crash. The corrective action is to replace the Steering Gear. A total of 74 U.S. and 7 Canadian vehicles are eligible for this recall. Page 2 of 3 2023-01-06 Quality Bulletin R10213 WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue; however, we encourage customers to contact their retailer and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10213 Steering Gear” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10213 has not been completed. Eligibility can also be confirmed in TIE. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall, send them to recall@volvocars.com. C. PORT VEHICLES Vehicle eligibility must be confirmed as outlined in Step B. above. D. PARTS / PARTS RETURN Please refer to Parts Bulletin R10213 for part number information. E. QUALITY BULLETIN INSTRUCTIONS For the recall to be performed, please follow the specific instructions found in VIDA. F. OWNER NOTIFICATION An owner notification letter will be sent out sometime by late February that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed. G. VEHICLES IN RETAILER INVENTORY New Vehicles in Retailer Inventory It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Retailer Inventory VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired. 2023-01-06 Page 3 of 3 Quality Bulletin R10213 Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. H. RETAILER RESPONSIBILITY All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle. I. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is: Level 2 – Certified Tech. J. REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE Recall R10213 claims should be submitted using the LONG FORM application only. Claim Type: R10213 Cause Code: 02 CSC Code: XW Main OP: 97915-2 Failing Part No: 36010518 Operation Number Repair Description Qty Labor Time 97915-2 Steering Gear replace acc. to QB 1 3.8 – 4.4 *Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.

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Service and Parts Business Parts Bulletin TITLE: Recall R10213: Steering Gear Model Year 2019-2022 V60CC, XC60, XC90 GROUP: 64 CAT/NO: R10213 CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2023-01-06 STATUS DATE: 2023-01-06 Page 1 of 2 “Right first time in Time” Produced and printed in the USA and available as an electronic document. © 2023 VOLVO CAR USA, LLC Reference Bulletins: QB R10213 Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10213 on certain model year 2019-2022 V60CC, XC60 and XC90 vehicles. Volvo Cars Investigations have identified that a manufacturing error in the supplier’s screw assembly station has in rare cases fed double screws on top of each other. There is a risk of the steering wheel locking up due to the screw falling into the gearbox housing, increasing the risk of a crash. The corrective action is to replace the Steering Gear. A total of 74 U.S. and 7 Canadian vehicles are eligible for this recall. Part Number Description Qty 36010518 Steering Gear 1 30670580 Flange screw 3 988340 Flange screw 2 30640745 Flange lock nut 2 985039 Flange screw 1 30640899 Flange nut 2 30670571 Flange screw 2 30670589 Flange screw 4 Page 2 of 2 2023-01-06 Parts Bulletin 64-R10213 Part Number Description Qty 30622581 Sems screw 0-4 30670560 Sems screw 0-4 30746663 Sems screw 0-4 30670577 Sems screw 2 30746669 Sems screw 0-4 31451102 PSCM Reload XC90/XC60 1 32221367 PSCM Reload V60CC 1 31483292 Total Upgrade XC90/XC60 1 31493704 Total Upgrade V60CC 1

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Vincent D’Auria Senior Manager Product, Safety & Compliance – Regulatory & Compliance January 6, 2023 Subject: Recall R10213 TO: All U.S. and Canadian Volvo Retailers NEW VEHICLES IN RETAILER INVENTORY It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation. Correct all vehicles in your new vehicle inventory before delivery. USED VEHICLES IN RETAILER INVENTORY Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10213 on certain model year 2019-2022 V60CC, XC60 and XC90 vehicles. Volvo Cars Investigations have identified that a manufacturing error in the supplier’s screw assembly station has in rare cases fed double screws on top of each other. There is a risk of the steering wheel locking up due to the screw falling into the gearbox housing, increasing the risk of a crash. The corrective action is to replace the Steering Gear. Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition. Volvo Car USA LLC Page 1 of 2 270 Three Point Drive Ridgeville, SC 29472 Telephone +1-201-768-7300 volvocars.us A total of 74 U.S. and 7 Canadian vehicles are eligible for this recall. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10213 Steering Gear” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10213 has not been completed. Eligibility can also be confirmed in TIE. • Recall R10213 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers’ affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com. OWNER NOTIFICATION An owner notification letter will be sent out in late February that will notify the owner of this recall. PARTS / PARTS RETURN Please review Parts Bulletin R10213 once available. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have any questions about this recall or any other field service action, please send an e-mail with your retailer code to recall@volvocars.com. CLAIM SUBMISSION Claim submission instructions will be made available in the Quality Bulletin. RETAILER RESPONSIBILITIES Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office. Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004 vincent.dauria@volvocars.com Page 2 of 2

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-001 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Car USA, LLC Submission Date : JAN 05, 2023 NHTSA Recall No. : 23V-001 Manufacturer Recall No. : R10213 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 74 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2019-2022 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 from the supplier production in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. Only steering gears delivered with a specific fault code is affected. 74 U.S. vehicles are affected. Production Dates : NOV 15, 2018 – FEB 07, 2019 VIN Range 1 : Begin : YV4102WK7L1039317 End : YV4102WK7L1039317 Not sequential Vehicle 2 : 2019-2022 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 from the supplier production in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. Only steering gears delivered with a specific fault code are affected. 74 U.S. vehicles are affected. Production Dates : NOV 15, 2018 – FEB 07, 2019 VIN Range 1 : Begin : YV4102DK2L1598342 End : YV4L12RL8N1026766 ✔ Not sequential Part 573 Safety Recall Report 23V-001 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2022 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 from the supplier production in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. Only steering gears delivered with a specific fault code is affected. 74 U.S. vehicles are affected. Production Dates : NOV 15, 2018 – FEB 07, 2019 VIN Range 1 : Begin : YV4102CK1N1775516 End : YV4BR0CZ1N1809028 ✔ Not sequential Description of Defect : Description of the Defect : Volvo Car investigations has shown a potential issue with the steering gear due to a manufacturing defect in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk of the steering wheel locking up due to the screw falling into the gearbox housing, increasing the risk of a crash. Description of the Cause : The root cause is a manufacturing defect which occurred in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other and the screw could potentially fall into the gearbox housing. Identification of Any Warning that can Occur : The customer will receive no warnings messages and grinding noise may occur when turning. Involved Components : Component Name 1 : Steering Gear Component Description : NR Component Part Number : NR Supplier Identification : Part 573 Safety Recall Report 23V-001 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : ROBERT BOSCH AUTOMOTIVE STEERING Address : HAVASI LáSZLó UTCA 2, Hungary Foreign States Country : Hungary Chronology : Condition considered critical by Critical Management Team 2022-12-21; Field Service Action decision confirmed by Volvo Car Corporation 2022-12-28; Condition detected by supplier inspection; Number of vehicle reports with the condition reported from National Sales Company 1; Total Number of Cars included in Vehicle Reports concerning this condition 1; Implementation date of Field Service Action 2022-12-29; The Supplier reported to Volvo Cars 2022 September 2 that a loose screw was detected in the inspected steering gear. A root cause investigation was started together with the supplier in order to understand if this was a single case; The issue was presented to Critical Concern Management Team (CCMT) November 30, 2022. CCMT ordered a start of technical investigation including risk assessment. The technical investigation was completed December 21 and presented to CCMT. CCMT decided it was a safety critical issue and ordered start preparation for a safety recall. The recall preparation is planned to be completed December 28 and is scheduled to launch December 29. Description of Remedy : Description of Remedy Program : To remedy concerned vehicles, Volvo Cars will replace the Steering Gear. How Remedy Component Differs from Recalled Component : Only steering gears delivered with a specific assembly line fault code are affected. Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 vehicles will receive a new Steering Gear that are not affected by the double fed screws during assembly. Identify How/When Recall Condition was Corrected in Production : Supplier production line where a station has a specific “torquing time-out” stop with a traceable fault code. Only steering gears delivered with a specific fault code is affected. Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : JAN 05, 2023 – JAN 05, 2023 Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-001 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Volvo Car USA, LLC Submission Date : JAN 10, 2023 NHTSA Recall No. : 23V-001 Manufacturer Recall No. : R10213 Manufacturer Information : Manufacturer Name : Volvo Car USA, LLC Address : 270 Three Point Drive Ridgeville SC 29472 Company phone : 201-768-7300 Population : Number of potentially involved : 74 Estimated percentage with defect : 10 % Vehicle Information : Vehicle 1 : 2019-2022 Volvo V60CC Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 from the supplier production in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. Only steering gears delivered with a specific fault code is affected. 74 U.S. vehicles are affected. Production Dates : NOV 15, 2018 – FEB 07, 2019 VIN Range 1 : Begin : YV4102WK7L1039317 End : YV4102WK7L1039317 Not sequential Vehicle 2 : 2019-2022 Volvo XC60 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 from the supplier production in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. Only steering gears delivered with a specific fault code are affected. 74 U.S. vehicles are affected. Production Dates : NOV 15, 2018 – FEB 07, 2019 VIN Range 1 : Begin : YV4102DK2L1598342 End : YV4L12RL8N1026766 ✔ Not sequential Part 573 Safety Recall Report 23V-001 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2019-2022 Volvo XC90 Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 from the supplier production in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. Only steering gears delivered with a specific fault code is affected. 74 U.S. vehicles are affected. Production Dates : NOV 15, 2018 – FEB 07, 2019 VIN Range 1 : Begin : YV4102CK1N1775516 End : YV4BR0CZ1N1809028 ✔ Not sequential Description of Defect : Description of the Defect : Volvo Car investigations has shown a potential issue with the steering gear due to a manufacturing defect in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk of the steering wheel locking up due to the screw falling into the gearbox housing, increasing the risk of a crash. Description of the Cause : The root cause is a manufacturing defect which occurred in the supplier’s production multi “O-assembly” line, screw assembly station has in rare cases fed double screws on top of each other and the screw could potentially fall into the gearbox housing. Identification of Any Warning that can Occur : The customer will receive no warnings messages and grinding noise may occur when turning. Involved Components : Component Name 1 : Steering Gear Component Description : The gears that transmit the driver’s steering inputs to the steering linkage that turns the wheels Component Part Number : 36010518 Supplier Identification : Part 573 Safety Recall Report 23V-001 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : ROBERT BOSCH AUTOMOTIVE STEERING Address : HAVASI LáSZLó UTCA 2, Hungary Foreign States Country : Hungary Chronology : Condition considered critical by Critical Management Team 2022-12-21; Field Service Action decision confirmed by Volvo Car Corporation 2022-12-28; Condition detected by supplier inspection; Number of vehicle reports with the condition reported from National Sales Company 1; Total Number of Cars included in Vehicle Reports concerning this condition 1; Implementation date of Field Service Action 2022-12-29; The Supplier reported to Volvo Cars 2022 September 2 that a loose screw was detected in the inspected steering gear. A root cause investigation was started together with the supplier in order to understand if this was a single case; The issue was presented to Critical Concern Management Team (CCMT) November 30, 2022. CCMT ordered a start of technical investigation including risk assessment. The technical investigation was completed December 21 and presented to CCMT. CCMT decided it was a safety critical issue and ordered start preparation for a safety recall. The recall preparation is planned to be completed December 28 and is scheduled to launch December 29. Description of Remedy : Description of Remedy Program : To remedy concerned vehicles, Volvo Cars will replace the Steering Gear. How Remedy Component Differs from Recalled Component : Only steering gears delivered with a specific assembly line fault code are affected. Concerned vehicles are certain 2019-2022 Volvo V60CC, XC60 and XC90 vehicles will receive a new Steering Gear that are not affected by the double fed screws during assembly. Identify How/When Recall Condition was Corrected in Production : Supplier production line where a station has a specific “torquing time-out” stop with a traceable fault code. Only steering gears delivered with a specific fault code is affected. Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : JAN 05, 2023 – JAN 05, 2023 Planned Owner Notification Date : MAR 01, 2023 – MAR 01, 2023 * NR – Not Reported

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