2021 Volvo S90L, 2020-2021 XC60, & XC90 R10120 Rotor and Shaft May Separate Causing a Loss of ABS

September 15, 2021 NHTSA CAMPAIGN NUMBER: 21V716000

Rotor and Shaft May Separate Causing a Loss of ABS

Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.

 

NHTSA Campaign Number: 21V716

Manufacturer Volvo Car USA, LLC

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 9

 

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.

 

Remedy

Dealers will replace the hydraulic unit, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car’s number for this recall is R10120.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volvo has a Recall

 


2020 Volvo XC90
2020 Volvo XC90

 


RECALL R10120 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10120 on certain model year 2020-2021 XC60, XC90 and S90L vehicles.

Volvo Cars investigations have identified that there may be a risk that certain welding between the Hydraulic brake unit motor’s rotor shaft and the magnet package (armature) can partially or fully be missing.

The welding defect can potentially result in a failure if magnet segments aren’t sufficiently welded. The risk of a potential slip between the motor shaft and the magnet package (armature) is likely to appear suddenly in situations when high motor torque* is requested and/or in combination with high motor rpm.

Decreased motor performance will be detected and result in a redundant hydraulic fall back.

  • No brake boost
  • ABS disabled
  • ESC disabled – All other hydraulic control functions are disabled except EBD (Electronic brake force distribution)
  • Red Brake warning light, ABS and ESC warning light activated.
  • IPB (Integrated parking brake) related functions remain active. FSI (Fallback Support by IPB) available.

*High motor torque is requested when a high pressure and/or pressure gradient are required. Those situations are relatively rare i.e. hard emergency braking.

To remedy the concerned vehicles, Volvo Cars will replace the Hydraulic Unit, free of charge to the customer. 

A total of 9 U.S. and 1 Canadian vehicle are eligible for this recall.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue. Due to the limited number of involved vehicles Volvo Cars Customer Care will call each of the owners and provide them with additional information and guidance on how best to have this recall repair completed. Should customers contact you requesting information on their vehicle please direct them to Customer Care.

 

VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10120 Hydraulic Unit” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10120 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete Recalls, Service Campaigns or Service Actions. All open Recall, Service Campaign or Service Action repairs must be completed.

 

PARTS / PARTS RETURN

Please refer to Parts Bulletin R10120.

 

OWNER NOTIFICATION

Owners will be contacted by the Customer Care team. If the owner is not able to be reached an owner’s notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.

 

VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to$22,723 per vehicle. Correct all vehicles in your vehicle inventory before delivery.

 

Used Vehicles in Retailer Inventory

VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be inspected/repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer.

 

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 


Reference Bulletins:  QB 10120

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10120 on certain model year 2020-2021 XC60, XC90 and S90L vehicles.

Volvo Cars investigations have identified that there may be a risk that certain welding between the  Hydraulic brake unit motor’s rotor shaft and the magnet package (armature) can partially or fully be missing.

The welding defect can potentially result in a failure if magnet segments aren’t sufficiently welded. The risk of a potential slip between the motor shaft and the magnet package (armature) is likely to appear suddenly in situations when high motor torque* is requested and/or in combination with high motor rpm.

 

Decreased motor performance will be detected and result in a redundant hydraulic fall back.

  • No brake boost
  • ABS disabled
  • ESC disabled – All other hydraulic control functions are disabled except EBD (Electronic brake force distribution)
  • Red Brake warning light, ABS and ESC warning light activated.
  • IPB (Integrated parking brake) related functions remain active. FSI (Fallback Support by IPB)

*High motor torque is requested when a high pressure and/or pressure gradient are required. Those  situations are relatively rare i.e. hard emergency braking.

 

To remedy the concerned vehicles, Volvo Cars will replace the Hydraulic Unit, free of charge to the customer.

 

A total of 9 U.S. and 1 Canadian vehicle are eligible for this recall.

The following part numbers apply:

Part Number Description Qty
31680105 Hydraulic Unit S90L 1
36011717 Hydraulic Unit XC60, XC90 1

 


NEW VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723 per violation.

Correct all vehicles in your new vehicle inventory before delivery.

 

USED VEHICLES IN RETAILER INVENTORY

Volvo Car USA is ordering the stop-delivery of affected vehicles in auction and retailer inventory until the recalled item can be repaired.

 

Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.

 

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

When will this be resolved?

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10120 on certain model year 2020-2021 S90L, XC60 and XC90 vehicles.

 

Volvo Cars investigations have identified that there may be a risk that certain welding between the Hydraulic brake unit motor’s rotor shaft and the magnet package (armature) can partially or fully be missing.

 

The welding defect can potentially result in a failure if magnet segments aren’t sufficiently welded. The risk of the potential slip between the motor shaft and the magnet package (armature) is likely to appear suddenly in situations when high motor torque* is requested and/or in combination with high motor rpm.

 

Decreased motor performance will be detected and result in a redundant hydraulic fall back.

  • No brake boost
  • ABS disabled
  • ESC disabled
  • All other hydraulic control functions are disabled except EBD (Electronic brake force distribution) – Red Brake warning light, ABS and ESC warning light activated.
  • IPB (Integrated parking brake) related functions remain active. FSI (Fallback Support by IPB) available.

 

*high motor torque is requested when a high pressure and/or pressure gradient are required. Those situations are relatively rare i.e. hard emergency braking.

 

To remedy the concerned vehicles, Volvo Cars will replace the Hydraulic Unit, free of charge to the customer.

 

A total of 9 U.S. and 1 Canadian vehicle are eligible for this recall.

 

Vehicle eligibility must be confirmed:

  • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10120 Hydraulic Unit” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10120 has not been completed. Eligibility can also be confirmed in TIE.
  • Recall R10120 eligible vehicles not yet delivered to end customers must be corrected prior to delivery.

 

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.  All  open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com.

 

OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall.

 

PARTS / PARTS RETURN

Please review Parts Bulletin R10120 once available.

 

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our  customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.

If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO S90 2021
VOLVO XC60 2020-2021
VOLVO XC90 2020-2021

 


8 Associated Documents

Owner Notification Letter(Part 577)

RCONL-21V716-2625.pdf 662.208KB

RCONL-21V716-2625

 


Manufacturer Notices(to Dealers,etc) – September 15, 2021 Subject: Recall R10120

RCMN-21V716-6018.pdf 165.956KB

RCMN-21V716-6018

 


Recall Acknowledgement

RCAK-21V716-5466.pdf 645.275KB

RCAK-21V716-5466

 


Defect Notice 573 Report

RCLRPT-21V716-6488.PDF 218.083KB

RCLRPT-21V716-6488

 


Recall Quarterly Report #1, 2021-4

RCLQRT-21V716-9623.PDF 211.143KB

RCLQRT-21V716-9623

 


Remedy Instructions and TSB

RCRIT-21V716-2752.pdf 316.129KB

RCRIT-21V716-2752

 


Remedy Instructions and TSB

RCRIT-21V716-7970.pdf 390.994KB

RCRIT-21V716-7970

 


Recall Quarterly Report #2, 2022-1

RCLQRT-21V716-2896.PDF 211.239KB

RCLQRT-21V716-2896

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V716&docType=RCL

 


 

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