Wheelchair Lift Outer Barrier May Fail – 2009-2021 Volvo 9700

August 2, 2021 NHTSA CAMPAIGN NUMBER: 21V597000

Wheelchair Lift Outer Barrier May Fail/FMVSS 403

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

 

NHTSA Campaign Number: 21V597

Manufacturer Volvo Bus Corporation

Components EQUIPMENT ADAPTIVE/MOBILITY

Potential Number of Units Affected 368

 

Summary

Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift’s outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, “Platform Lift Systems” and 404, “Platform Lift Installations.”

 

Remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


NHTSA SAFETY RECALL

#21V-597 March 18, 2022

IMPORTANT SAFETY RECALL

This notice applies to your vehicle(s), see VIN list below.

Dear Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Prevost Car US Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2009-2021 Volvo 9700 coaches equipped with Ricon Baylift wheelchair lift.

 

DEFECT DESCRIPTION

According to Ricon, “When the outer barrier is fully deployed, it cannot withstand a 7,117 N (1,600 pounds) force when tested in accordance with FMVSS 403, S7.13 and does not meet the requirements of FMVSS 403, S6.4.7.3.”. In addition to the above, the vehicle would not comply with FMVSS 404 S4.1.1.

 

SAFETY RISK

If an occupant’s mobility device unexpectedly drives or pushes into the deployed outer barrier and it is unable to withstand the minimum designated amount of force, the integrity or performance of the outer barrier may be affected and can increase the risk of injury to the lift occupant.

 

IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE

None.

 

REMEDY PROGRAM

Units remedied in the field and new production lifts will incorporate a RH and LH side barrier support feature above the outer barrier hinge axis that will aid in rotationally constraining the outer barrier when it is loaded in the fully deployed position. The support feature will redistribute and reduce torsional stresses in the barrier hinge pin assemblies to withstand the application of 7,117 N (1,600 lb force) in compliance with the requirements of S6.4.7.3.

We are submitting this recall report to fulfill 49CFR573/577 requirements related to regulatory noncompliance and ensure proper traceability.

According to our records, you are the registered owner of the following vehicles involved in this safety recall SR21-84:

 

WHAT YOU NEED TO DO

Please make an appointment to your nearest Prevost Service Center and refer to SR21-84 to have the work performed free of charge.

The time to remedy your vehicle if required is 3/4 hour (0.75 h).

Optionally, you may have the work performed by qualified personnel of your choice, following the Safety Recall SR21-84 procedure that can be found on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/

Prevost will reimburse you the parts and labor as described in the SR21-84 procedure. Please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.

 

PRE-NOTIFICATION REMEDIES

If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses.  Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification.  To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.

 

NOTICE REGARDING LEASED VEHICLES

If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days.

For purposes of this Notice, the terms:

Leased motor vehicle means any motor vehicle that is leased to a person for a term of at least four months by a lessor who has leased five or more vehicles in the twelve months preceding the date of notification by the vehicle manufacturer of the existence of a safety-related defect or noncompliance with a Federal motor vehicle safety standard in the motor vehicle.

Lessor means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.

Lessee means a person who is the lessee of a leased motor vehicle as defined in this section.

 

CHANGE OF ADDRESS OR OWNERSHIP

If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty

 

Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to  prevost.onlinewarranty@volvo.com.

 

ASSISTANCE

If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers

 

COMPLAINTS

You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within 60 days of the owners first tender to obtain repair following the earliest remedy program repair date mentioned above.

You may submit the complaint to the Administrator of the National Highway Traffic

Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC

20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1800-424-9153) or go to http://www.safercar.gov

 

We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.

 

Truly yours,

Prevost Service Team

 


13 Affected Products

Vehicle

MAKE MODEL YEAR
VOLVO BUS 9700 2009-2021

 


6 Associated Documents

Noncompliance Notice 573 Report

RCLRPT-21V597-9175.PDF 214.543KB

RCLRPT-21V597-9175

 


Recall Acknowledgement

RCAK-21V597-9373.pdf 645.765KB

RCAK-21V597-9373

 


ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V597-7801.pdf 212.657KB

RIONL-21V597-7801

 


Owner Notification Letter(Part 577)

RCONL-21V597-1605.pdf 164.894KB

RCONL-21V597-1605

 


Recall 573 Report- 04/20/2022

RCLRPT-21V597-4877.PDF 214.572KB

RCLRPT-21V597-4877

 


Recall Quarterly Report #1, 2022-1

RCLQRT-21V597-8697.PDF 211.138KB

RCLQRT-21V597-8697

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V597&docType=RCL

 


 

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Transfer Wheelchair Patient Lift for Home Portable car Lift Bedside Commode Transport Chair, Shower Chair with Wheels Portable Toilets Seat Transfer Aid for Elderly Height Adjustable
  • 【High-Quality & Comfortable Materials】Our toilet wheelchairs are made of steel pipe with high strength, sturdiness and durability, and can withstand a weight of up to 330lbs.
  • 【Product advantages】Shake the crank to adjust the height. Soft and comfortable armrest. Detachable backrest, easy to lean on detachable for easy cleaning. Rubber foot pads, non-slip texture, improved safety. Breathable cushion, made of double-layer high-grade Oxford cloth material, not tired after sitting for a long time.
  • 【Kinds of cushions】equipped with two kinds of cushions. Soft cushion (18x16in): suitable for normal use; toilet cushion (cushion size: 18x16in; toilet hole size: 9.8*7.8in), use this cushion to move to the toilet or toilet seat to use the toilet.
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  • 【Multifunctional Commode Chair】This equipment has several purposes and may be used as a bedside commode, bathroom chair, patient lift, or wheelchair. The elderly can use it to perfectly solve the trouble of being unable to go to the toilet by themselves. The disabled or recovered patients can bathe smoothly with its help.
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  • 【Disabled Products for Adults Car】 LWIEDGNA simple and easy to use transfer lift for transferring patient from the wheelchair to the bed, car, or another chair. Designed to hold 330 lbs, it is recommended to carry no more than 220 lbs for comfort. Please measure your vehicle before purchasing our product because our product does not fit all vehicles. Weighs (50 lbs.), detachable, and stores in the trunk.
  • 【Material】 The whole body is made of thick steel, waterproof and corrosion resistant, strong bearing capacity, handrails made of soft sponge, 360° lockable silent rubber 4 casters, impact resistance. A transfer seat that is safer and more stable than a transfer board. Height-adjustable wheelchair lifts for home 34.64"-46.45", helps caregivers safely assist passengers while entering and exiting a vehicle.
  • 【Lifter for Elderly Specifications】 Bottom width adjustment 22.44" - 29.52"; bottom length 30.71"; height adjustment 34.64" - 46.45"; when the seat belt height is 11.02", seat height from ground: 15.75"-27.56", the length of the seat belt can be adjusted from 0-17.71"; Seat cushion with backrest: 33.85"x17.71"; Seat Cushion: 17.71"x15.75 ", Hole Size: 9.84"x 7.87". (This type of lift is suitable for people who can sit up in the upper body and have strength in their arms.)
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  • [BATH CHAIR AND COMMODE CHAIR]: Convenient to use as a shower toilet since it allows the user to shower without changing seats or standing up. Commode Opening Allows quick and easy access to toileting and personal hygiene cleaning. Additional toilet bucket with a lid ​for users to comfortably use. Meanwhile, they can be easily engaged or released with the foot pedal. Allows users to enjoy bathing in a relaxing position.
  • [PROFESSIONAL & HOME USE]: This affordable portable patient lift is a great option for homecare equipment, and is also perfect for nursing homes and medical facilities. This is a lightweight economical chair for accessible or roll-in showers where space is at a premium. It is great for the elderly, disabled and handicapped patients. Not suitable for patients with general paralysis. Maximum load capacity 290lb. 290 lb safe working load fits people between 4'5" and 6'6" tall.
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Wheelchair Patient Lift for Home Transport Chair Shower Chairwith Soft Cushion and Toilet Seat,Transport Wheelchair Manual Lift,Portable Toilets Seat Transfer Aid for Elderly Adults Seniors, 290Lbs
  • SAFER HANDICAPPED TRANSFERS: Front and rear silent casters with a lock mechanism. You can securely stop the wheelchair. The back casters are 360° movable for you to turn in any direction. And easily adjustable rear back seat locks and front armrest fall prevention increase safety. Thicker steel pipe support frame, 2.0 thick steel pipe, safety protection.provides quality and durable Handicapped lift wheelchair, helps eliminate dangerous slips and falls.
  • Easy To Store: Lightweight, Foldable And Foldable Wheelchair, Which Folds Up Very Quickly, And Is Very Compact. It Fits Most Small Trunks And Is Very Easy To Travel On A Truck Or Airplane.
  • PROFESSIONAL & HOME USE: This affordable portable Handicapped lift is a great option for homecare equipment, and is also perfect for nursing homes and medical facilities. This is a lightweight economical chair for accessible or roll-in showers where space is at a premium. It is great for the elderly, disabled and handicapped Handicapped. Not suitable for Handicapped with general paralysis. Maximum load capacity 290lb.
  • BATH CHAIR AND COMMODE CHAIR: Convenient to use as a shower toilet since it allows the user to shower without changing seats or standing up. Commode Opening Allows quick and easy access to toileting and personal hygiene cleaning. Additional toilet bucket with a lid ?for users to comfortably use. Meanwhile, they can be easily engaged or released with the foot pedal. Allows users to enjoy bathing in a relaxing position.
  • 4 IN 1 WHEELCHAIR LIFT: This equipment has several purposes and may be used as a Handicapped lift, wheelchair, bedside commode, or bathroom chair. It can roll straight over most toilets and into the shower, reducing manual handling and transfers for caregivers. Easy to move Handicapped to the dining room, toilet, bathroom, outdoor, sofa and bed etc. Ideal for the elderly, disabled or anyone needing assistance in the shower.
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  • 【Multipurpose Wheel Chair】This machine can solve the problem of mutual displacement between the wheelchairs, sofa, bed, toilet, seat, etc. for elderly and handicapped people with limited mobility. This is a product that combines 5 types of machines, and can be used as a wheelchair, shower chair, commode chair, walker and patient lift at the same time.
  • 【Multi-dimensional Body Design】The 360° split seat can be opened to the left and right sides to enclose the patient, and the patient can sit in the machine without moving and standing. The double buckle (seat lock and seat belt) on the outside of the backrest provide double security. All 4 medical mute casters are equipped with wheel-brake system. The 2 rear casters can rotate smoothly in 360°. The infusion tube is detachable. The potty has an integrated handle and can be operated with one hand.
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  • 【Durable Product Material】This chair uses thickened steel tube as the main structure, and the seat can support up to 310 lb. The higher PU material backrest, larger aluminum alloy pedals, and longer armrests provide users with a delicate touch and a soft and comfortable experience. The front part of this adult potty chair is equipped with 2 foldable handles, which saves more space. The back handles are designed on the outside of the backrest to ensure the integrity and comfort of the backrest.
  • 【Applicable People and Places】This product is designed for the elderly, retardee, pregnant women, disabled people, incontinent people, paralyzed patients, fracture patients and newly recovered people. It can be used in living rooms, bedrooms, dining rooms, wards, toilets, bathrooms, study rooms, terraces, gardens and other places. Unlike traditional lightweight transport chairs, this chair can also be used as a mobility aids & equipment, commode chair for toilet with arms or shower wheelchair.
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REAQER Lift Stair Slide Board Wheelchair Belt for Patient Seniors Chair Safety Slings Aid Foldable Oxford Cloth Black (8 Handles+2 Shoulder Straps)
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  • Function: Simple and easy to use transfer pad for transferring patient from the wheelchair to the bed, sofa,car,wheelchairs, or another chair.
  • 8 handles+2 shoulder straps help distribute the patients weight evenly over, ease positioning and transfer safety.8 handles for short distance/Strong people to use; 8 handles+2 shoulder for long distance/Weak people to use
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Patient Lift Stair Slide Board Transfer Emergency Evacuation Chair Wheelchair Belt Safety Full Body Medical Lifting Sling Sliding Transferring Disc Use for Seniors,Handicap (Blue - 4 Handles)
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  • Simple and easy to use transfer pad for transferring patient from the wheelchair to the bed, car, or another chair.
  • Transport board belt for Medical Transport,Healthcare Bed Transferring,Daily Living and Home Care Mobility Devices, Fit Wheelchair Users, Elderly, Bariatric Patient, Disabled, Handicap.
  • NOTE: Two or three caregivers are needed to move the patient, only one caregiver can not move the patient.

Last update on 2022-08-12 / Affiliate links / Images from Amazon Product Advertising API

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