R10093 – Front Seat Movement May Trap Rear Passenger – 2016-2020 Volvo XC90 Excellence – Volvo

“This site contains affiliate links for which OEMDTC may be compensated”

April 21, 2021 NHTSA CAMPAIGN NUMBER: 21V273000

Front Seat Movement May Trap Rear Passenger

The rear passenger may become trapped by the front seat without the ability to cancel the seat’s movement, increasing the risk of injury.

NHTSA Campaign Number: 21V273

Manufacturer Volvo Car USA, LLC

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 162

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.

Remedy

Volvo Car will notify owners, and dealers will update the rear seat control display software, free of charge. Owner notification letters were mailed July 14, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10093.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Volvo has a Recall

NHTSA RECALL 21V-273

May 14, 2021

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4BC0ZX5H9999999

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2016 – 2020 XC90 Excellence vehicles.

The reason for Recall R10093:

Volvo Cars investigations have identified a problem regarding the rear seat control panel software. In the event of liquid or condensation on the rear seat control panel, this may cause the front passenger seat to move back as far as possible. The rear passenger may become trapped by the front seat without the ability to cancel the seat’s movement, increasing the risk of injury.

Recall action: R10093:

The corrective action is to update the rear seat control panel software, free of charge.

Unfortunately, at this time, the software is not available for this repair. Until you have your Volvo repaired, make sure that there are no liquid/droplets present on the rear seat control panel while engaging the rear front passenger seat control. Please be assured that Volvo is working hard to secure the needed software as soon as possible.

Please contact your authorized Volvo retailer to schedule an appointment once you receive notification that the software is available. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

Please contact:

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1800 Volvo Place
Mahwah, NJ 07430

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support .

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov .

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://----escape_sem_autolink_uri:77545503252f3bde343816154bb344a6----–choices/recall –information

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.

Sincerely,

Vincent D’Auria

Senior Manager Product, Safety and Compliance – Regulatory & Compliance 1-800-458-1552

NHTSA RECALL 21V-273

July 13, 2021

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4BC0ZX6H7777777

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2016 – 2020 XC90 Excellence vehicles.

The reason for Recall R10093:

Recall action: R10093:

The corrective action is to update the rear seat control panel software, free of charge.

In May 2021, a notice was mailed to inform you that software for the repair was not available for this repair. This notice is being sent to you to inform you that the software is now available. Until you have your Volvo repaired, make sure that there are no liquid/droplets present on the rear seat control panel while engaging the rear front passenger seat control.

What should you do now?

Please contact your authorized Volvo retailer to schedule an appointment for this software update. This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

Please contact:

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1800 Volvo Place
Mahwah, NJ 07430

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support .

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov .

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://----escape_sem_autolink_uri:77545503252f3bde343816154bb344a6----–choices/recall –information

Sincerely,

Vincent D’Auria

Senior Manager Product, Safety and Compliance – Regulatory & Compliance 1-800-458-1552

VOLVO CAR SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE: Recall R10093: Rear Seat Control Panel Model Year 2016-2020 XC90 Excellence vehicles
GROUP: 3646	CAT/NO: R10093	ISSUING DEPARTMENT: Product, Safety and Compliance	CAR MARKET: United States and Canada
REVISIONS:			ISSUE DATE: 2021-07-07	STATUS DATE: 2021-07-07
			Page 1 of 3

“Right first time in Time”

A. RECALL R10093 DESCRIPTION

B. VEHICLES INVOLVED

C. PORT VEHICLES

D. PARTS INFORMATION/PARTS RETURN

E. QUALITY BULLETIN INSTRUCTIONS

F. OWNER NOTIFICATION

G. VEHICLES IN RETAILER INVENTORY

H. RETAILER RESPONSIBILITY

I. TECHNICIAN COMPETENCY REQUIREMENT

J. REIMBURSEMENT PROCEDURES & ALLOWANCE

A. RECALL R10093 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10093 on certain model year 2016-2020 XC90 “Excellence” vehicles.

Volvo Cars investigations have identified that when liquid/droplets are present on the rear seat control panel, there´s a risk that the signal to the display is maintained and perceived by the system as a “constant” touch. While engaging the front seat passenger control panel, this may result in that the selected operation for front seat is engaged until reaching its end position even after removing finger from the screen.

In a worst-case scenario, this may cause the front passenger seat to move back as far as possible. The rear passenger may become trapped by the front seat without the ability to cancel the seat’s movement, increasing risk of injury.

The corrective action is to update the software for the rear seat control panel.

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible.

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10093 Control Panel” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10093 has not been completed. Eligibility can also be confirmed in TIE.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.

C. PORT VEHICLES

No Port Vehicles are Affected.

D. PARTS / PARTS RETURN

Because this software update will be performed with a remote take-over with the Retailer Technical Support team, no parts will need to be claimed/ordered. No parts required.

E. QUALITY BULLETIN INSTRUCTONS

For the recall to be performed, please follow the specific instructions found in the QBI for setting up a Remote-Take-Over for this recall repair. Note: It is MANDATORY that a Vehicle Report “Support needed” in TIE with the title “Control Panel R10093” be submitted. The RTS engineer and technician/retailer will agree on a time and date when to update the Software via Remote Take Over session.

F. OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.

G. VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your vehicle inventory before delivery.

Used Vehicles in Retailer Inventory

VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer.

What does this mean for customers?

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

H. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

I. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.

J. REIMBURSEMENT PROCEDURES & ALLOWANCE

Recall R10093 claims should be submitted using the LONG FORM application only.

Claim Type: R10093

Cause Code: 02

CSC Code: XW

Main OP: 97773-2

Failed Part: Not Applicable This is a labor only claim.

Operation Number	Repair Description	Qty	Labor Time
97773	Software update acc. to QB R10093	1	0.3

Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.

2021-07-07

SEOCONTENT-START

Volvo Cars Service Business QB Instruction I10093
Title
Rear Seat display 4 seater
Page: 1 (3)
Action
Remote SW Update
Operation number: 97773-2
Issue
Date
Reason
1
2021-06
First issue
Affected vehicles
Year
Model
Engine
Transmission
Steering
Chassis number
2016-2020
XC90 Excellence
All
All
All
THE RETAILER MUST SEND IN A TIE VEHICLE REPORT AS FOLLOWS:
A Vehicle Report “Support needed” in TIE with the title Control Panel R10093
In this report the Technical help desk engineer and retailer will agree on a time and date when to update the Software via Remote Control session.
A direct phone number should be entered in the TIE case to expedite the process.
Please secure that you have read and understood TJ 8501 to be able to have a successful remote-control session.
You have to be logged in as ADMIN on the VIDA workstation.
QB Instruction I10093
Page 2 of 3
Preparation
– Connect Power Supply to the battery
– Set the car in Active mode, see Vida for more information
Removal
Remove
Caution! Handle the component carefully
– The panel, carefully pull at the bottom and fold away
QB Instruction I10093
Page 3 of 3
Installation
– Connect DiCE to rear OBD connector (17/63) inside rear seat center console.
– Make sure the DiCE is connected to the computer with a USB cable.
(Bluetooth does not work)
Function Control- To be performed after software update by helpdesk
– From the Touch Display Rear Module run front passenger seat to any end position, keep the seat adjustment button pushed for more than 4 seconds, check so the seat stops after 2 seconds. When releasing the button and pushing it again the seat will move again. (Some functions on the display are” greyed out”/deactivated until car is in usage mode ”Driving”)
Installation
To install, reverse the removal procedure.

*************************************************************************************************

Vincent D’Auria
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
April 30, 2021
Subject: Recall R10093
TO: All U.S. and Canadian Volvo Retailers
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
When will this be resolved?
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10093 on certain model year 2016-2020 XC90 “Excellence” vehicles.
Volvo Cars investigations have identified that when liquid/droplets are present on the rear seat control panel, there´s a risk that the signal to the display is maintained and perceived by the system as a “constant” touch. While engaging the front seat passenger control panel, this may result in that the selected operation for front seat is engaged until reaching its end position even after removing finger from the screen.
In a worst-case scenario, this may cause the front passenger seat to move back as far as possible. The rear passenger may become trapped by the front seat without the ability to cancel the seat’s movement, increasing risk of injury.
To remedy the concerned vehicles, Volvo Cars needs to update the software for the rear seat control display which will remove the possibility for “long activation of rear seat display touch buttons” by setting a maximum activation time.
Volvo Car USA LLC Page 1 of 2
270 Three Point Drive
Ridgeville, SC 29472
Telephone +1-201-768-7300
volvocars.us
The corrective action is to update the software for the rear seat control panel. At this time, Volvo is
preparing a software update which is expected to become available at the end of Q2 2021.
A total of 162 U.S. and 30 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10093 Control Panel” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10093 has not been completed. Eligibility can also be confirmed in TIE.
• Recall R10093 eligible vehicles not yet delivered to end customers must be corrected prior
to delivery.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All
open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com.
OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall and that the software needed to repair the vehicle is not available at this time. Volvo will send a follow-up letter when the software becomes available instructing them to contact their Volvo retailer and request an appointment.
PORT VEHICLES
No port vehicles are affected.
PARTS / PARTS RETURN
A parts bulletin will be sent out when available. We are working on quality bulletin instructions for software installation.
CLAIM SUBMISSION
Claiming instructions will be added to a Quality Bulletin once information becomes available.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated. Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004
vincent.dauria@volvocars.com
Page 2 of 2

******************************************************************************************************

Vincent D’Auria
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
July 7, 2021
Subject: Recall R10093
TO: All U.S. and Canadian Volvo Retailers
UPDATE: SOFTWARE NOW AVAILABLE
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
When will this be resolved?
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10093 on certain model year 2016-2020 XC90 “Excellence” vehicles.
Volvo Cars investigations have identified that when liquid/droplets are present on the rear seat control panel, there´s a risk that the signal to the display is maintained and perceived by the system as a “constant” touch. While engaging the front seat passenger control panel, this may result in that the selected operation for front seat is engaged until reaching its end position even after removing finger from the screen.
In a worst-case scenario, this may cause the front passenger seat to move back as far as possible. The rear passenger may become trapped by the front seat without the ability to cancel the seat’s movement, increasing risk of injury.
To remedy the concerned vehicles, Volvo Cars needs to update the software for the rear seat control display which will remove the possibility for “long activation of rear seat display touch buttons” by setting a maximum activation time.
The corrective action is to update the software for the rear seat control panel.
Volvo Car USA LLC Page 1 of 2
270 Three Point Drive
Ridgeville, SC 29472
Telephone +1-201-768-7300
A total of 162 U.S. and 30 Canadian vehicles are eligible for this recall.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10093 Control Panel” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10093 has not been completed. Eligibility can also be confirmed in TIE.
• Recall R10093 eligible vehicles not yet delivered to end customers must be corrected prior
to delivery.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All
open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to recall@volvocars.com.
OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall and that the software needed to repair the vehicle is not available at this time. A second customer notification will be mailed in July, instructing them to contact their Volvo retailer and request an appointment.
PORT VEHICLES
No port vehicles are affected.
PARTS / PARTS RETURN
Because this software update will be performed with a remote take-over with the Retailer Technical Support team, no parts will need to be claimed/ordered. No parts required.
QUALITY BULLETIN INSTRUCTIONS
Please refer to SPECIAL Quality Bulletin Instructions to set-up an appointment to perform the software download “Remote Take Over”.
CLAIM SUBMISSION
Refer to Quality Bulletin for claim submission.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated. Drive Safely, Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance 201-647-0004
vincent.dauria@volvocars.com
Page 2 of 2