Recall R10100 – Low-Pressure Fuel Pump Can Fail – 2019-2020 Volvo V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, & XC90

June 2, 2021 NHTSA CAMPAIGN NUMBER: 21V414000

Low-Pressure Fuel Pump Can Fail

Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V414

Manufacturer Volvo Car USA, LLC

Components ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 85,550

 

Summary

Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.

 

Remedy

Dealers will replace the fuse, free of charge. Owner notification letters were mailed July 2, 2021. Owners may contact Volvo Car customer service at 1-888-458-1552. Volvo Car’s number for this recall is R10100.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Volvo has a Recall

 


RECALL R10100 DESCRIPTION

Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10100 on certain model year 2019-2020 S60/V60 Series, S90/V90 Series, XC60 and XC90 vehicles.

Volvo Cars investigations have identified that there may be a risk that the 15A fuse for the lowpressure fuel pump could blow.

After wake-up/pre-run, e.g. unlocking the vehicle, opening the door, or pushing on the brake pedal, the 15A fuse might blow when the Engine Control Module commands shut off of the Fuel Delivery Module  due to an electrical current spike.

A blown fuse will prevent the low-pressure fuel pump to operate. If this should occur, in the very worst case, this will lead to stalling or no start of internal combustion engine.  A Driver Information Module message will also be displayed. Plug in Hybrid Electric Vehicles will be able to either stop safely or continue to drive as long as the battery charge allows.

The corrective action is to replace the 15A fuse with a 20A fuse.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible.

 

OWNER NOTIFICATION

An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.

 


July 2, 2021

 

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN:

 

 Dear Volvo A. Owner,

 

This notice is sent to you in accordance with the requirements of the National Traffic Motor Vehicle Safety Act.

 

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor  vehicle safety exists in certain model year 2019-2020 60 Series and 90 Series Volvo vehicles.

 

The reason for Recall R10100:

Volvo Cars investigations have identified that there may be a risk that the 15 Amp fuse for the low-pressure fuel pump could blow.

After wake-up/pre-run, e.g. unlocking the vehicle, opening the door, or pushing on the brake pedal, the 15 Amp fuse might blow when the Engine Control Module commands shut off of the Fuel Delivery Module due to an electrical current spike.

A blown fuse will prevent the low-pressure fuel pump to operate. If this should occur, this will lead to stalling or no start of internal combustion engine increasing the risk of a crash or serious injury.  A Driver Information Module message will also be displayed. Plug in Hybrid Electric Vehicles will be able to either stop safely or continue to drive as long as the battery charge allows.

 

Recall action: R10100:

The corrective action is to replace the 15 Amp fuse with a 20 Amp fuse, free of charge.

 

Please contact your authorized Volvo retailer to schedule an appointment for the repair to be completed. This procedure will be completed at no cost and can take up to one hour to complete, however due to service  scheduling your Volvo retailer may require your vehicle for a longer period.

 

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

Please contact:

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1800 Volvo Place
Mahwah, NJ 07430

 

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

 

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

 

Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://----escape_sem_autolink_uri:c7920ef461a001b6112b543608733df4----choices/recallinformation

 

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.

 


 

 


16 Affected Products

Vehicles

MAKE MODEL YEAR
VOLVO S60 2019-2020
VOLVO S90 2019-2020
VOLVO V60 2019-2020
VOLVO V60CC 2019-2020
VOLVO V90 2019-2020
VOLVO V90CC 2019-2020
VOLVO XC60 2019-2020
VOLVO XC90 2019-2020

 


10 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-21V414-3532.pdf 586.772KB

RCONL-21V414-3532

 


Recall Acknowledgement

RCAK-21V414-5268.pdf 646.244KB

RCAK-21V414-5268

 


Defect Notice 573 Report

RCLRPT-21V414-9836.PDF 220.316KB

RCLRPT-21V414-9836

 


Manufacturer Notices(to Dealers,etc) – ISSUE DATE: 2021-06-07 VOLVO CAR SERVICE AND PARTS BUSINESS Parts Bulletin

RCMN-21V414-3189.pdf 240.036KB

RCMN-21V414-3189

 


Manufacturer Notices(to Dealers,etc) – Quality Bulletin ISSUE DATE: 2021-06-09 TITLE: Recall R10100: Pump Electronic Module (PEM) Fuse Model Year 2019-2020 S60/V60 Series, S90/V90 Series, XC60 and XC90 vehicles

RCMN-21V414-0686.pdf 378.457KB

RCMN-21V414-0686

 


Manufacturer Notices(to Dealers,etc) – Volvo Car Customer Service QB Instruction VCC-521069-1 Title Fuse Date 2021-05

RCMN-21V414-5716.pdf 1896.087KB

RCMN-21V414-5716

 


Recall 573 Report-Amendment 2

RCLRPT-21V414-5218.PDF 220.969KB

RCLRPT-21V414-5218

 


Recall 573 Report-Amendment 1

RCLRPT-21V414-3342.PDF 220.268KB

RCLRPT-21V414-3342

 


Recall Quarterly Report #2, 2021-4

RCLQRT-21V414-4731.PDF 211.253KB

RCLQRT-21V414-4731

 


Recall Quarterly Report #1, 2021-3

RCLQRT-21V414-5002.PDF 211.139KB

RCLQRT-21V414-5002

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V414&docType=RCL

 


 

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