February 24, 2021 NHTSA CAMPAIGN NUMBER: 21V109000
High Voltage Disconnect May Cause Drive Power Loss
A disconnected high voltage system can cause a loss of drive power, increasing the risk of a crash.
NHTSA Campaign Number: 21V109
Manufacturer Volvo
Car USA, LLC
Components ELECTRICAL SYSTEM
Summary
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021-2022 XC40 Recharge vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Remedy
Volvo Car will notify owners, and dealers will install a software update, free of charge. The recall began March 30, 2021. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10078.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Volvo has a Recall
Vincent D’Auria
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
February 24, 2021
Subject: Recall R10078
TO: All U.S. and Canadian Volvo Retailers
NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
When will this be resolved?
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10078 on certain model year 2021-2022 XC40 Recharge vehicles.
Volvo has identified that there is a risk of a micro-processor reset in the Battery Energy Control Module (BECM) which may cause the High Voltage contactors to open during driving. During driving, without any initial warning, there may be a risk that the high voltage system becomes unintentionally disconnected.
Worst case scenario is loss of propulsion during driving. Full steering and brake capability remain.
The corrective action is to perform a Software Upgrade.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10078 XC40 Recharge Software Update” will appear for eligible vehicles, F4+History from the main Inquiry menu must be selected to confirm Recall R10078 has not been completed. Eligibility can also be confirmed in TIE.
- Recall R10078 eligible vehicles not yet delivered to end customers must be corrected prior to delivery.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. If you have any questions concerning this recall or your retailers affected vehicles, please send an e-mail with your retailer code to [email protected].
OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.
PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed.
PARTS / PARTS RETURN
Please refer to Parts Bulletin R10078 which will be released shortly. No parts are required to be returned for this recall.
CLAIM SUBMISSION
A Quality Bulletin will be released shortly. Please refer to the claim submission information in the Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
201-647-0004
[email protected]
VOLVO CARSERVICE AND PARTS BUSINESS | |||
| Parts Bulletin | |||
| TITLE:
Recall R10078 XC40 Recharge Software Update Model Year XC40 Recharge 2021 | |||
| GROUP:
30 | CAT/NO:
R10078 | CAR MARKET:
United States and Canada | |
| REVISIONS: | ISSUE DATE:
2021-03-01 | STATUS DATE:
2021-03-01 | |
| Page 1 of 1 | |||
“Right first time in Time”
Reference Bulletins: QB R10078
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10078 on certain model year 2021 XC40 Recharge vehicles.
Volvo has identified that there is a risk of a micro-processor reset in the Battery Energy Control Module (BECM) which may cause the High Voltage contactors to open during driving. During driving, without any initial warning, there may be a risk that the high voltage system becomes unintentionally disconnected.
Worst case scenario is loss of propulsion during driving. Full steering and brake capability remain.
The corrective action is to perform a Software Upgrade.
The following part numbers apply:
| Part Number | Description | Qty |
| 31676056 | Software downloading according to QB R10078 | 1 |
VOLVO CARSERVICE AND PARTS BUSINESS | ||||
| Quality Bulletin | ||||
| TITLE:
Recall R10078: XC40 Recharge Software Upgrade Model Year 2021 XC40 Recharge | ||||
| GROUP:
30 | CAT/NO:
R10078 | ISSUING DEPARTMENT:
Product, Safety and Compliance | CAR MARKET:
United States and Canada | |
| REVISIONS: | ISSUE DATE:
2021-03-01 | STATUS DATE:
2021-03-01 | ||
| Page 1 of 3 | ||||
“Right first time in Time”
A. RECALL R10078 DESCRIPTION
B. VEHICLES INVOLVED
C. PORT VEHICLES
D. PARTS INFORMATION/PARTS RETURN
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. TECHNICIAN COMPETENCY REQUIREMENT
I. REIMBURSEMENT PROCEDURES & ALLOWANCE
A. RECALL R10078 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD on behalf of Volvo Car Group, have decided to launch Recall R10078 on certain model year 2021 XC40 Recharge vehicles.
Volvo has identified that there is a risk of a micro-processor reset in the Battery Energy Control Module (BECM) which may cause the High Voltage contactors to open during driving. During driving, without any initial warning, there may be a risk that the high voltage system becomes unintentionally disconnected.
Worst case scenario is loss of propulsion during driving. Full steering and brake capability remain.
The corrective action is to perform a Software Upgrade.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue, however we encourage customers to contact their retailers and have this repair completed as soon as possible.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10078 XC40 Recharge Software Upgrade” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10078 has not been completed. Eligibility can also be confirmed in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.
C. PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed as outlined in Step B. above.
D. PARTS / PARTS RETURN
Please refer to Parts Bulletin R10078. No parts to be returned required for this recall.
E. OWNER NOTIFICATION
An owner notification letter will be sent out that will notify the owner of this recall instructing them to contact their retailer and request an appointment to have this repair completed.
F. VEHICLES IN RETAILER INVENTORY
New Vehicles in Inventory
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Used Vehicles in Retailer Inventory
VCUSA is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the Retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
G. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
I. REIMBURSEMENT PROCEDURES & ALLOWNACE
Recall R10078 claims should be submitted using the LONG FORM application only.
| Claim Type: | R10078 |
| Cause Code: | 02 |
| CSC Code: | XW |
| Main OP: | 97751-2 |
| Failed Part No.: | 31676056 |
| Operation Number | Repair Description | Qty | Models | Labor Time |
| 97751-2 | Software downloading according to QB R10078 | 1 | XC40 Recharge | 0.7 |
Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.
NHTSA RECALL 21V-109
March 26, 2021
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV4ED3UR1M7777777
Dear Volvo A. Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2021 XC40 Recharge vehicles.
The reason for Recall R10078:
Volvo Cars investigations has identified that there is a risk of a software problem that could cause the Battery Energy Control Module (BECM) to reset. This can cause the High Voltage system to disconnect while driving. If this happens, there could be a sudden loss of power to the wheels. Full steering and brake capability remain.
A loss of power to the wheels could increase the risk of a crash or serious injury.
What should you do now?
The corrective action is to take your vehicle to a Volvo retailer to perform a Software Upgrade at no cost to you.
This procedure will be completed at no cost and can take up to one hour to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period.
If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact Volvo Customer Relations:
1800 Volvo Place
Mahwah, NJ 07430
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-800-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional–choices/recall–information
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important Service completed as quickly as possible.
Sincerely,
Vincent D’Auria
Senior Manager Product, Safety and Compliance – Regulatory & Compliance
1-800-458-1552
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| VOLVO | XC40 | 2021-2022 |
12 Associated Documents
Remedy Instructions and TSB
RCRIT-21V109-9474.pdf 229.799KB
Remedy Instructions and TSB
RCRIT-21V109-6365.pdf 374.968KB
Manufacturer Notices(to Dealers,etc) – February 24, 2021 Subject: Recall R10078
Recall Acknowledgement
RCAK-21V109-9272.pdf 741.297KB
Defect Notice 573 Report
RCLRPT-21V109-9880.PDF 215.59KB
Recall 573 Report-Amendment
RCLRPT-21V109-1105.PDF 215.5KB
ISSUED Owner Notification Letter(Part 577) – R10078 Customer Letter US 03.30.21
RCONL-21V109-2215.pdf 594.408KB
Recall Quarterly Report #2, 2021-2
RCLQRT-21V109-5691.PDF 211.244KB
Recall 573 Report-Amendment
RCLRPT-21V109-9667.PDF 215.572KB
Recall Quarterly Report #1, 2021-1
RCLQRT-21V109-3085.PDF 211.143KB
Recall Quarterly Report #4, 2021-4
RCLQRT-21V109-9690.PDF 211.437KB
Recall Quarterly Report #3, 2021-3
RCLQRT-21V109-4165.PDF 211.318KB
Latest Recalls Documents
Volvo Diagnostics & Reprogramming
WELCOME TO VIDA
VIDA stands for "Vehicle Information and Diagnostics for Aftersales". A VIDA subscription could include service and parts information along with wiring schematics, and the ability to download software to a vehicle. Product subscriptions are ranged to be appropriate for a full-service shop through to a stand-alone parts counter.
The wiring schematics for MY's 1994-2016 * are available as separate online PDF type subscription products.
*Wiring schematics for MY 2016 and newer (XC90, S90,V90 and similar platform vehicles) are only viewable within a VIDA subscription that includes Diagnostics or Diagnostics and Software Download.
If you are outside the United States or Canada go to: https://workshopsupportguide.volvocars.biz/home.aspx
VOLVOTECHINFO.COM WEBSITE
Users must always log onto the volvotechinfo.com (VTI) website with the same VTI Username – it is linked to your VIDA account. If you purchased a subscription two years ago, your company already has a VTI Username (and corresponding VIDA account). Make sure you are logging onto this website with that same Username.
** Volvo
When purchasing a subscription or software download Volvotechinfo.com accepts credit and debit cards issued by Visa, MasterCard and American Express.
Your credit card company must support AVS checking (Address Verification System) AVS compares the submitted street address and ZIP code with the values on file at the cardholder's bank. The information you enter must match EXACTLY with what your card company has on file. Please do not try to process your credit card more than once if it is declined, unless you are using a completely different credit card/debit card number, or you are correcting an error in your Billing Information.
If you try to process an order multiple times and your credit card continues to be declined because of AVS, you will see multiple pending charges on your credit card for the full order amount. Funds for each pending charge will be unavailable until the hold is cleared. This may take several days.
DiCE Information
Pirated DiCE products are becoming increasingly common. These units are mostly available from aftermarket sources and websites. These units commonly cost between one half to two thirds the Volvo price, sometimes including an illegal version of VIDA. Technically, the units are of much less quality and they have been proven to introduce diagnostics and fault tracing issues, as well as new problems into the vehicle. All of which will result in repair delays and customer dissatisfaction.
Most importantly, Volvo will not provide support to customers using these units. Volvo can only support DiCE tools manufactured to our standards from Bosch or those based on J2534-2 certifications.
- ST-182-2012-05-30 New Firmware for DiCE 5.6.2
- ST-160-2017-02-28 DICE Wireless Communication Tool
Vehicle Communication Tools
NOTE
XC90 (16-) reference SMB 00-337. All older vehicles can still use DiCE or J2534.
A vehicle communication tool transfers data from a VIDA workstation to the correct receiver in the vehicle.
VIDA supports DiCE and J2534 devices. Volvo Car Corporation recommends DiCE for vehicle communication with D2 and GGD protocol-based vehicles.
DiCE
DiCE uses a Bluetooth connection to transfer information between VIDA and the vehicle. A USB cable can be used as an alternative to the Bluetooth connection.
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It is possible to connect more than one DiCE to VIDA and download software to as many as three vehicles in parallel and have one vehicle in the diagnostic workflow at the same time. One VIDA workstation with four DiCEs can thus handle four vehicles simultaneously.
J2534 devices
For all vehicles with model year 2004 and later, equipped with OBD and reprogramming capability, manufacturers shall comply with SAE J2534. There are two different versions of J2534:
- J2534-1 can be used to download software to vehicles from, and Including, model year 2004. J2534-1 manages software to control modules on CAN HS (Controller Area Network High Speed) that are emission related.
J2534-1 cannot be used for diagnostics.
- J2534-2 manages software download to control modules on both CAN HS and CAN MS (Controller Area Network Middle Speed).
The hardware used to validate VIDA's compliance with J2534 can be purchased separately from third-party suppliers. Validation has been done using the following J2534 pass-thru devices:
- J2534-1: Actia Passthru+ XS and carDAQ2534.
- J2534-2s: CarDAQ Plus.
For more information regarding these devices, please contact the respective manufacturer.
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