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August 25, 2020 NHTSA CAMPAIGN NUMBER: 20V503000
The risk of the front wiper arms nut fixation to loosen and not holding the arm in correct position, the wiper function could be reduced and vision could be impaired, thus increasing the risk of a crash.
NHTSA Campaign Number: 20V503
Manufacturer Volvo Car USA LLC
Components VISIBILITY, VISIBILITY/WIPER
Potential Number of Units Affected 87,226
Summary
Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 104, “Windshield Wiping and Washing Systems.”
Remedy
Volvo Car will notify owners, and dealers will tighten the nuts holding the front windshield wiper arms in position, free of charge. The recall began September 29, 2020. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car’s number for this recall is R10044.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| VOLVO CAR
SERVICE AND PARTS BUSINESS |
||||
Quality Bulletin |
||||
| TITLE:
Recall R10044: Front Wiper Nut Model Year 2018 – 2020 XC60 |
||||
| GROUP:
36 |
CAT/NO: R10044 | ISSUING DEPARTMENT: Regulations and Compliance | CAR MARKET:
United States and Canada |
|
| REVISIONS: | ISSUE DATE:
2020-08-25 |
STATUS DATE:
2020-08-25 |
||
“Right first time in Time”
A. RECALL R10044 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE
A. RECALL R10044 DESCRIPTION
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation, has decided to launch Recall R10044 on certain model year 2018-2020 XC60 vehicles.
Volvo has identified that the front windshield wiper arm fixation nut to the spline joint has been assembled with low torque. This may cause unusual noise for the customer if the wiper arm should come in contact with the edge of the hood. It might also cause reduced or no wiping function.
The corrective action is to re- torque the nuts to 38 Nm for the wiper arm fixation joint on all concerned vehicles.
A total of 86,877 U.S., 9,867 in Canada and 349 in Puerto Rico, vehicles are eligible for this recall.
WHAT SHOULD YOUR CUSTOMERS DO NOW?
We have no reports of incidents related to the issue, however we encourage customers to contact their retailer and have their cars corrected as soon as possible.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL.
Vehicle eligibility must be confirmed:
- Vehicle Inquiry – Vehicle Warranty where the message “Recall R10044 Front Wiper Nut” will appear for eligible vehicles or check eligibility in TIE.
All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall send them to recall@volvocars.com.
C. PARTS INFORMATION / PARTS RETURN
No parts are required for this recall.
PORT VEHICLES
NOT all vehicles arriving from the ports will have been completed. First check vehicle eligibility in Vehicle Inquiry.
D. OWNER NOTIFICATION
An owner notification letter will be sent out sometime by mid-October that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.
E. NEW VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
USED VEHICLES IN RETAILER INVENTORY
VCUSA is ordering the stop-delivery of affected vehicles in VCUSA, auction and dealer inventory until the recalled item can be repaired.
Stopping the delivery of affected used vehicles until the recall is complete is consistent with Volvo’s commitment to safety. Additionally, while Federal law does not prohibit the sale of used vehicles with open recalls, the sale of such cars could violate certain state laws and create liability on behalf of the retailer.
What does this mean for customers?
Customers will not be able to take delivery of affected vehicles until the recall has been completed.
F. RETAILER RESPONSIBILITY
All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.
G. CAMPAIGN REIMBURSEMENT PROCEDURES
Recall R10044 claims should be submitted using the LONG FORM application only.
H. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 2 – Certified Tech.
I. RETAILER ALLOWANCE (LONG FORM APPLICATION)
| Claim Type: | R10044 |
| Cause Code: | 02 |
| CSC Code: | XW |
| Main OP: | 99921 |
| Operation Number | Repair Description | Qty | Labor Time |
| 99921 | General Reimbursement acc. To QB | 1 | 0.1 |
Affected Vehicles
Model Year
2018, 2019, 2020
Model
XC60 (18-)
Removal
Remove the marked part.
Caution! Hold the marked component in position to keep it from moving.
Tighten the nuts.
Torque:
Windshield wiper arm , 38 Nm
Note: If wiper nuts are loose, position wiper arms according to pictures and measurements below.
Installation
To install, reverse the removal procedure.
September 30, 2020
NHTSA RECALL 20V503
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV9AC9HL9K9999999
Dear Volvo Owner,
Volvo Cars USA LLC (Volvo Cars) on behalf of Volvo Car Group, is recalling certain 2018-2020 XC60 vehicles. Due to a too low torque on the nuts holding the front windshield wiper arms in position, there is a risk of the nuts to loosen and not hold the wiper arms in correct position.
The reason for Recall R10044:
Volvo Cars Investigations have identified on certain vehicles, that the front windshield wiper arm fixation nut has been assembled with low torque. This may cause unusual noise if the windshield wiper arms should come in contact with the edge of the hood. It might also cause reduced or no wiping function, and vision could be impaired. This may increase the risk of a crash.
What should you do now?
The corrective action is to take your vehicle to a Volvo retailer to tighten the nuts holding the front windshield wiper arms in position at no cost to you.
Please contact your authorized Volvo retailer for an appointment without delay. This procedure will be completed at no cost and can take up to 30 minutes to complete, however due to service scheduling your Volvo retailer may require your vehicle for a longer period.
We apologize for the inconvenience this action may cause you and we are grateful for your cooperation to perform this important operation as soon as possible. Your continued satisfaction with your Volvo is of highest importance to us.
If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:
1 Volvo Drive,
Rockleigh, NJ 07647
Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:
National Highway Traffic Safety Administration 1200
New Jersey Avenue, SE.
Washington, DC 20590
Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
To learn more about Volvo safety recalls, scan the QR Code below or visit us at: https://www.volvocars.com/us/own/additional-choices/recall-information
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important service completed as quickly as possible.
Sincerely,
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
1-800-458-1552
VOLVO CAR USA LLC
270 Three Point Drive, Ridgeville, SC 29472
volvocars.us
SEOCONTENT-START
Volvo Car USA LLC
270 Three Point Drive
Ridgeville, SC 29472-7373
Telephone +1-201-768-7300
volvocars.us
1(2)
VINCENT D’AURIA
Senior Manager Product, Safety & Compliance – Regulatory & Compliance
August 25, 2020
Subject: Recall R10044
TO: All U.S. and Canadian Volvo Retailers
VEHICLES IN RETAILER INVENTORY
It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.
Correct all vehicles in your new vehicle inventory before delivery.
Volvo Car USA LLC and Volvo Car Canada LTD (Volvo) on behalf of Volvo Car Group, has decided to launch Recall R10044 on certain Volvo XC60 2018-2020.
Volvo has identified that the front windshield wiper arm fixation nut to the spline joint has been assembled with low torque. This may cause unusual noise for the customer if the wiper arm should come in contact with the edge of the hood. It might also cause reduced or no wiping function.
The corrective action is to re- torque the nuts to 38 Nm for the wiper arm fixation joint on all concerned vehicles.
Please be aware that no parts are needed, just re-torque of the existing nuts.
Volvo Cars centrally has not received any reports alleging injuries, fatalities, or crashes related to this condition.
A total of U.S. 86,877 and 9,867 Canadian vehicles are eligible for this recall.Vehicle eligibility must be confirmed:
2(2)
Vehicle Inquiry – Vehicle Warranty where the message “Recall R10044 Front Wiper Nut” will appear for eligible vehicles or check eligibility in TIE.
Recall R10044 eligible vehicles must be inspected and repaired if necessary prior to customer delivery.
If you have any questions regarding your retailers affected vehicles, please send an e-mail with your retailer code and question to recalls@volvocars.com.
PORT VEHICLES
NOT all vehicles arriving from the ports will have been completed. First check vehicle eligibility in Vehicle Inquiry.
OWNER NOTIFICATION
The owner notification letters are scheduled to be mailed by mid-October.
PARTS / PARTS RETURN
No parts are required for this recall.
CLAIM SUBMISSION
Please refer to the claim submission information in the Quality Bulletin.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.
If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Vincent D’Auria
Senior Manager Product, Safety & Compliance
201-768-7300
vincent.dauria@volvocars.com
SEOCONTENT-END
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| VOLVO | XC60 | 2018-2020 |
13 Associated Documents
Recall 573 Report-Amendment 1
RCLRPT-20V503-3174.PDF 215.631KB
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Recall Quarterly Report #1, 2020-3
RCLQRT-20V503-8530.PDF 211.228KB
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Recall Quarterly Report #2, 2020-4
RCLQRT-20V503-1708.PDF 211.228KB
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Remedy Instructions and TSB
RCRIT-20V503-9699.pdf 673.433KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V503-9025.pdf 223.799KB
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Recall Quarterly Report #3, 2021-1
RCLQRT-20V503-8013.PDF 211.318KB
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Recall Quarterly Report #4, 2021-2
RCLQRT-20V503-8476.PDF 211.432KB
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Recall Acknowledgement
RCAK-20V503-5803.pdf 244.233KB
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Noncompliance Notice 573 Report
RCLRPT-20V503-9012.PDF 215.601KB
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Manufacturer Notices(to Dealers,etc) – August 25, 2020 Subject: Recall R10044
RCMN-20V503-0122.pdf 134.989KB
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Remedy Instructions and TSB
RCRIT-20V503-2644.pdf 537.153KB
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Remedy Instructions and TSB
RCRIT-20V503-0213.pdf 317.579KB
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Recall Quarterly Report #5, 2021-3
RCLQRT-20V503-8656.PDF 211.55KB
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Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V503&docType=RCL
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Last update on 2024-04-06 / Affiliate links / Images from Amazon Product Advertising API
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