RVXX2002 – Incorrectly Labeled Rear Axle Rating/Part 567 – 2018-2021 Volvo VNL & VNR

July 1, 2020 NHTSA CAMPAIGN NUMBER: 20V384000

Incorrectly Labeled Rear Axle Rating/Part 567

If the rear axles are overloaded, over time the wheel hubs may fail prematurely, increasing the risk of a crash.

 

NHTSA Campaign Number: 20V384

Manufacturer Volvo Trucks North America

Components EQUIPMENT

Potential Number of Units Affected 89

 

Summary

Volvo Trucks North America (Volvo) is recalling certain 2018-2021 VNL and VNR buses. The Gross Axle Weight Rating (GAWR) for the rear drive axles stated on the Federal Certification Label exceeds the rating of the wheel hubs. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”

 

Remedy

Volvo will notify owners and send corrected replacement labels, free of charge. The recall began August 18, 2020. Owners may contact Volvo customer service at 1-800-528-6586. Volvo’s number for this recall is RVXX2002.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL RVXX2002

NHTSA RECALL # 20V-384

 

DEAR VOLVO TRUCK OWNER:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Volvo Trucks North America has decided that a defect, which relates to motor vehicle safety exists in certain 2018 to 2021 VNL, and VNR model vehicles manufactured from October 13, 2017 through March 27, 2020 manufactured with CONMET alum drive hubs, combined with a wheel offset.

 

SAFETY DEFECT:	On certain trucks, the Gross Axle Weight Rating (GAWR) for rear drive axles exceeds the load rating of the wheel hubs. This could cause the hubs to fail prematurely. If this happens, a wheel could separate from the truck.
SAFETY RISK:	A wheel separation could increase the risk of a crash. A wheel that detaches from a vehicle could also create a hazard for other drivers and nearby people.
PRECAUTIONS YOU CAN TAKE:	There are no precautions that you can take other than replace the label.
WHAT YOU SHOULD DO:	A new certification label is enclosed with this letter. The certification label is located just inside the driver’s door, on the rear door post. An illustration is provided below with the label showing its exact location and instructions for removing and replacing it.

 

1. Remove old label completely, and clean surface of any adhesive residue using a suitable cleaner.

2. Allow surface to dry completely and apply new label to same position/location as the removed label.

3. Place the removed label in the enclosed return addressed envelope and return to Volvo Trucks.

4. If preferred you may have the certification label replaced at a Volvo Truck Dealership at no cost to you.

 

NOTICE REGARDING LEASED VEHICLES:	If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter and the Vehicle Identification Number(s) of the vehicle that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL LABEL RETURN ENVELOPE:	Please use the enclosed envelope to return the removed label to Volvo Trucks to confirm completion of the recall.
ASSISTANCE/ COMPLAINTS:	If you need assistance, please contact: Volvo Trucks North America Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com   You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1-888327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
PRE NOTIFICATION REMEDIES:	If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this mailing.

 

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Volvo’s commitment to provide our customers with the best possible product.

 

VOLVO TRUCKS NORTH AMERICA

 

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Recall Alerts

To:

Dealer Principals Service Managers Warranty Managers Parts Managers

Region:

☒U.S. ☒CAN

Bulletin: SRA-V20-02 Date: July 10, 2020 Valid to: N/A Action Required? ☒Yes ☐No

 

From: Gerard Hones, Regulatory Specialist Government Reporting

Subject: Safety Recall RVXX2002, Gross Axle Weight Rating (GAWR)

 

Description of Defect: 

On certain vehicles, the Gross Axle Weight Rating (GAWR) for the rear drive axles as stated on the certification label exceeds the rating of the hubs considering the offset. Exceeding the rating of the hubs may lead to premature failure over time, which may result in loss of parts on the road. Parts on the road can be a hazard to other road users and result in personal injury or a vehicle crash.

 

Models/ Model Years Affected: 

Volvo: Certain 2017 – 2021 VNL and VNR model vehicles manufactured from April 5, 2016 through March 27, 2020

 

Vehicle Quantities: 

Volvo: 97 (89 US and 8 Canada)

 

Dealer’s Responsibility:

The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requires dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.

Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.

 

Release Schedule:

• Vehicle list will be posted on the Trucks Dealer Portal July 10, 2020.
• Owner notification letters will be released on or before August 31, 2020.

If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.

 

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8 Affected Products

Vehicles

MAKE	MODEL	YEAR
VOLVO	VNL	2018-2021
VOLVO	VNR	2018-2021

 

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9 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V384-7751.pdf 238.469KB

 

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Recall Acknowledgement

RCAK-20V384-7511.pdf 244.823KB

 

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Non-Compliance Notice 573 Report

RCLRPT-20V384-4477.PDF 213.917KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V384-1339.PDF 211.246KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V384-0877.pdf 162.676KB

 

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Remedy Instructions and TSB

RCRIT-20V384-5489.pdf 162.676KB

 

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Recall Quarterly Report #2, 2020-4

RCLQRT-20V384-9183.PDF 211.246KB

 

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Recall Quarterly Report #1, 2020-3

RCLQRT-20V384-7467.PDF 211.145KB

 

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Recall Quarterly Report #3, 2021-1

RCLQRT-20V384-7082.PDF 211.332KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V384&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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