R89978 – Doors may Unexpectedly Open – 2011-2017 Volvo S60 & V60

November 26, 2019 NHTSA CAMPAIGN NUMBER: 19V849000

Doors may Unexpectedly Open

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

 

NHTSA Campaign Number: 19V849

Manufacturer Volvo Car USA LLC

Components LATCHES/LOCKS/LINKAGES

Potential Number of Units Affected 144,937

 

Summary

Volvo Car of USA LLC (Volvo) is recalling certain 2011-2017 S60, S60I, V60, S60CC and V60CC vehicles. A component within the door latches may break, making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

 

Remedy

Volvo will notify owners, and dealers will replace all four door latches, free of charge. The recall began April 9, 2020. Owners may contact Volvo customer service at 1-800-458-1552. Volvo’s number for this recall is R89978.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Volvo has a Recall

 

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Volvo Car Customer Service				QB InstructionR89978
Title		Door latch, front door		Page             1 ( 16 )
Action		Replacement		Operation number: 97674-2
Issue	Date		Reason
1	2020-03		First issue

 

Affected vehicles

Model year	Model
2011, 2012, 2013, 2014, 2015, 2016, 2017	S60 (11-17)
2016, 2017,	S60 Cross Country
2014, 2015, 2016, 2017,	S60L
2011, 2012, 2013, 2014, 2015, 2016, 2017	V60 (-17)
2015, 2016, 2017	V60 Cross Country (-17)

 

Prior to performing Recall R89978 it’s recommended that you perform a functionality test of all door locks and keyless systems and note any functions that are inoperable.

Note: Recall R89978 only addresses concerns related to the doors opening on their own.

 

Removal

Note! Removal steps in this procedure may contain installation details.

Remove panel side door front , refer to: Removal, replacement and installation 8 – Body and interior 85 – Interior 851 – upholstery for wall/door, side, rear shelf, luggage rack

 

Hint: This step may require the aid of another technician.

1 . Release the catches.

2 . Lift the marked component up

 

Note! Ensure that the tape is fixed to the surface.

 

Applies to the left-hand side:

Remove the marked part.

Remove the marked part.

Caution! Pull the door handle outwards and hold it in the pulled out position.

Torque:
M5 , 5 Nm

Important! If these steps are not followed correctly, damage to the handle and/or components can occur.

Remove the marked part.

Remove the marked part.

 

Vehicles with keyless entry

Disconnect the connector.

Caution: When disconnecting this connector as the harness could be shorter if repairs were previously done.

 

Applies to the right-hand side

Remove the marked part.

Caution! Pull the door handle outwards and hold it in the pulled out position.

Torque:
M5 , 5 Nm

Important! If these steps are not followed correctly, damage to the handle and/or components can occur.

Remove the marked part.

Remove the marked part.

 

Vehicles with keyless entry

Disconnect the connector.

 

All vehicles

Remove the screw.

Remove the screw.

Release the catches.

Release the catches.

Release the catches.
Press the marked component.

Disconnect the connector.

Torque:
M5 , 5 Nm

Remove the screws.

Remove the marked part.

Release the cable.

Disconnect the connector.

Remove the screws.
Release the cable.

Remove the marked part.

 

Installation

Note! The following steps are only necessary when installing a new component.

Note! Remove transit protection device.

Caution! This component is sensitive to “mechanical stresses”. If the component has been dropped onto the floor, for example, it must not be installed in a vehicle.

To install, reverse the removal procedure.

 

Volvo Car Customer Service				QB InstructionR89978
Title		Door latch, rear door		Page             1 ( 13 )
Action		Replacement		Operation number: 97674-2
Issue	Date		Reason
1	2020-03		First issue

 

Affected vehicles

Model year	Model
2011, 2012, 2013, 2014, 2015, 2016, 2017	S60 (11-17)
2016, 2017,	S60 Cross Country
2014, 2015, 2016, 2017	S60L
2011, 2012, 2013, 2014, 2015, 2016, 2017	V60 (-17)
2015, 2016, 2017	V60 Cross Country (-17)

 

Prior to performing Recall R89978 it’s recommended that you perform a functionality test of all door locks and keyless systems and note any functions that are inoperable.

Note: Recall R89978 only addresses concerns related to the doors opening on their own.

 

Removal

Note! Removal steps in this procedure may contain installation details.

Remove panel side door rear , refer to: Removal, replacement and installation 8 – Body and interior 85 – Interior 851 – upholstery for wall/door, side, rear shelf, luggage rack

 

1 . Release the catch.
2 . Lift the marked component up

Note! Ensure that the tape is fixed to the surface.

 

Fold marked part aside.

 

Caution! Pull the door handle outwards and hold it in the pulled out position.

Torque:
M5 , 5 Nm

Important! If these steps are not followed correctly, damage to the handle and/or components can occur.

Remove the marked part.

Remove the marked part.

 

Vehicles with keyless entry

Disconnect the connector.

Caution: when disconnecting this connector as the harness could be shorter if repairs were previously done.

 

All vehicles

Remove the screw.

Remove the marked part.

Release the catches.

Disconnect the connector.

Release the catches.
Press the marked component.

Torque:
M6 , 10 Nm

Remove the screws.

Torque:
M5 , 5 Nm

Remove the screws.

Remove the marked part.

Disconnect the connector.

Release the cable.

Remove the screws.
Release the cable.

Remove the marked part.

 

Installation

Note! This step is only necessary when installing a new component.

Note! Remove transit protection device.

Caution! This component is sensitive to “mechanical stresses”. If the component has been dropped onto the floor, for example, it must not be installed in a vehicle.

To install, reverse the removal procedure.

 

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VOLVO CAR SERVICE AND PARTS BUSINESS
Parts Bulletin
TITLE: R89978 Door Locks / Latches Model Year 2011 – 2017 S60, V60, S60CC, S60I, V60CC
GROUP: 8	CAT/NO: R89978	REFERENCE BULLETINS: QB R89978		CAR M United	ARKET:  States
COPY TO / CIRCULATIONS (PLEASE INITIAL):				ISSUE DATE: 2020-03-30	STATUS DATE: 2020-03-30
GENERAL MANAGER	PARTS  MANAGER	SERVICE MANAGER	SALES MANAGER
				Page 1 of 2

 

“Right first time in Time”

 

UPDATE: Revised ordering instructions

Reference Bulletins:  QB R89978

Volvo Car USA LLC on behalf of Volvo Car Group, has decided to launch Recall R89978 on certain model year 2011 – 2017 S60, V60, S60CC, S60I, V60CC vehicles.

Volvo has identified that if the vehicle is exposed to extreme hot climate conditions over time, the door latch will be weakened and the retention hook for pawl spring in the side door latch may break off while being used, i.e. when the door is being opened.

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches.

A total of 145,072 USA vehicles are eligible for this recall.

 

Depending on the vehicle model and optional equipment, any 4 of the following part numbers will apply:

Part Number	Description	Latch Location	Market	Qty
31349858	Door Lock W/O Dead Lock	LF	U.S.	1
31349860	Door Lock W/O Dead Lock	RF	U.S.	1
31349862	Door Lock W/O Dead Lock Manual Child Lock	LR	U.S.	1
31349866	Door Lock W/O Dead Lock Manual Child	RR	U.S.	1
31349865	Door Lock W/O Dead Lock Electric Child Lock	LR	U.S.	1
31349869	Door Lock W/O Dead Lock Electric Child Lock	RR	U.S.	1
31349870	VIDA incorrect! Use P/N 31349862	LR	U.S.	1
31349871	VIDA incorrect! Use P/N 31349866	RR	U.S.	1
31349859	Door Lock LF Dead Lock	LF	*TDS	1
31349861	Door Lock RF Dead Lock	RF	*TDS	1
31349863	Door Lock Dead Lock Manual Child Lock	LR	*TDS	1
31349867	Door Lock Dead Lock Manual Child Lock	RR	*TDS	1
31349864	Door Lock Electric Child Lock	LR	*TDS	1
31349868	Door Lock Electric Child Lock	RR	*TDS	1

 

*TDS = Tourist Diplomatic Sales

Note: 97% of the vehicles affected by Recall R89978 will utilize the first (4) part number in the table above.  R89978 parts bulletin is not a substitute for VIDA.  Always refer to VIDA parts catalog for proper door latch application.

Critical orders will be accepted for emergency car inoperable situations only, and will require a repair order number when contacting Parts Support Option 2.

 

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VOLVO CAR SERVICE AND PARTS BUSINESS
Quality Bulletin
TITLE: Recall R89978: Door Latches Model Year 2011 – 2017 S60, V60, S60CC, S60I, V60CC – REVISED
GROUP:	CAT/NO: R89978	ISSUING DEPARTMENT: Regulatory and Compliance			CAR MARKET: United States
REVISIONS: B. Vehicles Involved; H. Technician Competency  Requirement; I. Retailer Allowance					ISSUE DATE: 2020-01-31	STATUS DATE: 2020-03-30
Service Personnel: Read and initial		SERVICE MANAGER	SERVICE WRITER	WARRANTY ADMINISTRATOR
					Page 1 of 3

 

“Right first time in Time”

 

A. RECALL R89978 DESCRIPTION

B. VEHICLES INVOLVED

C. PARTS INFORMATION/PARTS RETURN

D. OWNER NOTIFICATION

E. VEHICLES IN RETAILER INVENTORY

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. TECHNICIAN COMPETENCY REQUIREMENT

I. RETAILER ALLOWANCE

 

A. RECALL R89978 DESCRIPTION

Volvo Car USA LLC on behalf of Volvo Car Group, has decided to launch Recall R89978 on certain model year 2011 – 2017 S60, V60, S60CC, S60I, V60CC vehicles.

 

Volvo has identified that vehicles exposed to hot climate conditions over time, can cause the door latch to weaken and the retention hook for the pawl spring in the side door latch to break. This can make the doors difficult to latch, or lead the driver/passenger to believe the door is securely closed when it is not.

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches.

A total of 145,072 U.S. vehicles are eligible for this recall.

 

B. VEHICLES INVOLVED

NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO  BEGINNING THE REPAIR FOR THIS RECALL.

Vehicle eligibility must be confirmed:

• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89978 Door Latch” will appear for eligible vehicles or check eligibility in TIE.

Prior to performing Recall R89978 it’s recommended that you perform a functionality test of all door locks and keyless systems and note any functions that are inoperable.

Recall R89978 only addresses concerns related to the doors opening on their own.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs must be completed. If you have any questions concerning this recall send them to recall@volvocars.com.

 

C. PARTS / PARTS RETURN

Please refer to Parts Bulletin 8-R89978.  No parts will need to be returned to the Technical Material Analysis department.

 

PORT VEHICLES 

No eligible vehicles are in the ports.

 

D. OWNER NOTIFICATION

A second owner notification letter will be sent out early May, 2020 that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed at NO Charge to the customer.

 

E. VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R89978 claims should be submitted using the LONG FORM application only.

 

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is:

• Level 2 – Certified Technician
• Level 1 – Quality Technician

Quality Technicians will be required to watch R89978 Door Latch Repair Procedures webinar on March 31, 2020 at 2:00PM EDT or visit Volvo Car Performance Academy to take course #1896R.

 

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)

Claim Type: R89978
Cause Code: 02
CSC Code:  XW
Main OP: 97674
Failed Part:

Operation Number	Repair Description	Qty	Labor Time
97674	Remove/Install Door Locks  X4 (LOP Includes all 4 doors)	1	2.0

 

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SAFETY RECALL NOTICE

 

April 6, 2020

NHTSA RECALL 19V849

 

IMPORTANT SAFETY RECALL 

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV9AC9HL9K9999999

 

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2011 ± 2017 S60, V60, S60CC, S60I, V60CC vehicles.

 

The reason for Recall R89978:

Volvo has identified that vehicles exposed to hot climate conditions over time, can cause the door latch to weaken and the retention hook for the pawl spring in the side door latch to break.  This can make the doors difficult to latch, or lead the driver/passenger to believe the door is securely closed when it is not.

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

In the majority of the cases, you will experience difficulty in closing the door if there is an issue with the door latch.

However, if the driver/passenger does not notice that the door is bouncing / not latching, the open-door warning (AJAR switch) light will illuminate in the Driver Information Module (DIM).

 

If the vehicle does not exhibit any of the above conditions, the vehicle is OK to operate.  Seat belts should always be worn by all occupants in your vehicle. Children should be properly restrained using an infant seat, adjustable child seat or booster cushion as determined by age, weight and height.

 

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches, free of charge.

 

Your authorized Volvo retailer will replace all four (4) door latches in both front and rear side doors with the new improved designed parts at no cost to you.

 

What you need to do: 

Please contact your authorized Volvo retailer for an appointment to complete this recall at no cost to you. This recall repair can take up to 3.0 hours to complete.  However, the time your Volvo retailer requires to service your vehicle may be slightly longer depending on the vehicle. 

If you had previously paid for this repair to be performed, prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, please refer to the Volvo Customer Care Center contact information in this letter.

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

 

Please contact: 

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647

 

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

 

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

 

Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important service completed as quickly as possible.

 

Sincerely,

 

Jason Guidi
Director – Regulatory & Compliance
1-800-458-1552

 

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SAFETY RECALL NOTICE

 

January 24, 2020

NHTSA RECALL 19V849

 

IMPORTANT SAFETY RECALL

THIS NOTICE APPLIES TO YOUR VEHICLE, VIN: YV9AC9HL9K9999999

 

Dear Volvo Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Volvo Car USA LLC (Volvo) on behalf of Volvo Car Group, has decided that a defect which relates to motor vehicle safety exists in certain model year 2011 ± 2017 S60, V60, S60CC, S60I, V60CC vehicles.

 

The reason for Recall R89978:

Volvo has identified that vehicle exposure to hot climate conditions over time, can cause the door latch to weaken and the retention hook for pawl spring in the side door latch to break.  This can make the doors difficult to latch, or lead the driver/passenger to believe the door is securely closed when it is not.

A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches, free of charge.

Unfortunately at this time, replacement parts are not available for this repair. Please be assured that Volvo is working to secure the needed replacement door latches as soon as possible. We will send you a second notification letter as soon as the replacement door latches are available. 

 

What should you do now?

In the majority of the cases, you will experience difficulty in closing the door if there is an issue with the door latch.

However, if the driver/passenger does not notice that the door is bouncing / not latching, the open-door warning (AJAR switch) light will illuminate in the Driver Information Module (DIM).

 

If the vehicle does not exhibit any of the above conditions, the vehicle is ok to operate.

Seat belts should always be worn by all occupants in your vehicle. Children should be properly restrained using an infant seat, adjustable child seat or booster cushion as determined by age, weight and height.

 

If you no longer own the vehicle described in this letter, please help us to update our records by sending us the updated owner information. Please refer to our contact information in this letter.

 

Please contact: 

If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center:

1 Volvo Drive,
P.O. Box 914,
Rockleigh, NJ 07647

 

Or by phone at 1-800-458-1552, 24 hours a day, 7 days a week. You may also contact us by going to https://volvocars.us/support.

 

We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge, and within a reasonable period of time, you may contact the NHTSA Administrator at:

National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE.
Washington, DC 20590

 

Or you can call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153). You may also go to their website, https://www.safercar.gov.

 

Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause, and we are working to have this important service completed as quickly as possible.

 

Sincerely,

 

Jason Guidi
Director – Regulatory & Compliance
1-800-458-1552

 

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March 24, 2020
Subject: Recall R89978
TO: All U.S. Volvo Retailers

 

NEW VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall.

Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately.

Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle.   Correct all vehicles in your new vehicle inventory before delivery.

 

What does this mean for customers? 

Customers will not be able to take delivery of affected vehicles until the recall has been completed.

 

Volvo Car USA LLC on behalf of Volvo Car Group, has decided to launch Recall R89978 on certain model year 2011 – 2017 S60, V60, S60CC, S60I, V60CC vehicles.

 

Volvo has identified that vehicles exposed to hot climate conditions over time, can cause the door latch to weaken and the retention hook for the pawl spring in the side door latch to break. This can make the doors difficult to latch, or lead the driver/passenger to believe the door is securely closed when it is not.

 

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches.

 

A total of 145,072 U.S. vehicles are eligible for this recall.

 

Vehicle eligibility must be confirmed:

• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89978 Door Latch” will appear for eligible vehicles.
• All cars not yet delivered to end customers must be corrected prior to delivery.

 

Prior to performing Recall R89978 it’s recommended that you perform a functionality test of all door locks and keyless systems and note any functions that are inoperable.

 

Recall R89978 only addresses concerns related to the doors opening on their own.

 

If you have any questions concerning this recall send them to recall@volvocars.com.

 

OWNER NOTIFICATION

A second owner notification letter will be sent out early May, 2020 that will notify the owner of this recall instructing them to contact their Volvo retailer and request an appointment to have this repair completed.

 

PORT VEHICLES

No eligible vehicles are in the ports.

 

PARTS / PARTS RETURN

Please refer to Parts Bulletin 8-R89978.  No parts will need to be returned to the Technical Material Analysis department.

 

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.

If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.

Your cooperation in completing this important recall is greatly appreciated.

Drive Safely,

 

Jason Guidi
Director – Regulatory & Compliance
201-768-7300
jason.guidi@volvocars.com

 

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December 12, 2019
Subject: Recall R89978
TO: All U.S. and Canadian Volvo Retailers

 

VEHICLES IN RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. 

Correct all vehicles in your new vehicle inventory before delivery.

 

Volvo Car USA LLC on behalf of Volvo Car Group, has decided to launch Recall R89978 on certain model year 2011 – 2017 S60, V60, S60CC, S60I, V60CC vehicles.

 

Volvo has identified that if the vehicle is exposed to extreme hot climate conditions over time, the door latch will be weakened and the retention hook for pawl spring in the side door latch may break off while being used, i.e. when the door is being opened.

 

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches.

 

A total of 145,072 U.S. vehicles are eligible for this recall.

 

PARTS AVAILABILITY

Parts availability is very limited at this time. Parts information will be communicated as soon as it is available.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

In the majority of the cases customers will react to the difficulty of closing the door if there is an issue with the door latch.

However, if the driver/passenger does not notice that the door is bouncing / not latching, the open-door warning (AJAR switch) light will illuminate in the Driver Information Module (DIM).

If the vehicle does not exhibit any of the above conditions, the vehicle is ok to operate. Seat belts should always be worn by all occupants in your vehicle. Children should be properly restrained using an infant seat, adjustable child seat or booster cushion as determined by age, weight and height.

Vehicle eligibility must be confirmed:

• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89978 Door Latch” will appear for eligible vehicles.
• All cars not yet delivered to end customers must be corrected prior to delivery.
• There have been no reports of incidents related to this issue.

 

If you have any questions concerning this recall send them to recall@volvocars.com.

 

OWNER NOTIFICATION

A first owner notification letter will be sent out in January that will notify the owner of this recall, and the lack of available parts at this time. When parts availability improves, a second letter will be mailed to owners instructing them to contact their Volvo retailer and request an appointment to have this repair completed.

 

PORT VEHICLES

No eligible vehicles are in the ports.

 

PARTS / PARTS RETURN

Parts availability is very limited at this time. Parts information will be communicated as soon as it is available.

 

CLAIM SUBMISSION

Claim submission information will be communicated as soon as it is available.

 

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our upmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars.

 

If you have questions about this recall or any other field service action, please contact me or any member of the Product Safety and Compliance office.

Your cooperation in completing this important recall is greatly appreciated.

Drive Safely,

 

Jason Guidi
Director – Regulatory & Compliance
201-768-7300
jason.guidi@volvocars.com

 

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Recall R89978: Door Latches

 

MODEL YEAR 2011 – 2017
MODEL: S60, V60, S60CC, S60I, V60CC
DATE: 12/12/19
MARKET – U.S.
ISSUING DEPARTMENT: WARRANTY

 

BULLETIN REFERENCE

A. RECALL R89978 DESCRIPTION

B. VEHICLES INVOLVED

C. PARTS INFORMATION/PARTS RETURN

D. OWNER NOTIFICATION

E. VEHICLES IN RETAILER INVENTORY

F. RETAILER RESPONSIBILITY

G. CAMPAIGN REIMBURSEMENT PROCEDURES

H. TECHNICIAN COMPETENCY REQUIREMENT

I. RETAILER ALLOWANCE 

 

A. RECALL R89910 DESCRIPTION

Volvo Car USA LLC on behalf of Volvo Car Group, has decided to launch Recall R89978 on certain model year 2011 – 2017 S60, V60, S60CC, S60I, V60CC vehicles.

Volvo has identified that if the vehicle is exposed to extreme hot climate conditions over time, the door latch will be weakened and the retention hook for pawl spring in the side door latch may break off while being used, i.e. when the door is being opened.

The corrective action is to replace all four (4) door latches in both front and rear side doors with new improved door latches.

A total of 145,072 U.S. vehicles are eligible for this recall.

 

PARTS AVAILABILITY

Parts availability is very limited at this time. Parts information will be communicated as soon as it is available.

 

WHAT SHOULD YOUR CUSTOMERS DO NOW?

In the majority of the cases customers will react to the difficulty of closing the door if there is an issue with the door latch.

However, if the driver/passenger does not notice that the door is bouncing / not latching, the open-door warning (AJAR switch) light will illuminate in the Driver Information Module (DIM).

If the vehicle does not exhibit any of the above conditions, the vehicle is ok to operate.

Seat belts should always be worn by all occupants in your vehicle. Children should be properly restrained using an infant seat, adjustable child seat or booster cushion as determined by age, weight and height.

 

B. VEHICLES INVOLVED

NOTE:  RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO  BEGINNING THE REPAIR FOR THIS RECALL.       

Vehicle eligibility must be confirmed:

• Vehicle Inquiry – Vehicle Warranty where the message “Recall R89978 Door Latch” will appear for eligible vehicles or check eligibility in TIE.

All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades.

All open Recall, Service Campaign or Service Action repairs must be completed.

If you have any questions concerning this recall send them to recall@volvocars.com.

 

C. PARTS / PARTS RETURN

No parts will need to be returned to the Technical Material Analysis department.

 

PORT VEHICLES

No eligible vehicles are in the ports.

 

D. OWNER NOTIFICATION

A first owner notification letter will be sent out in January that will notify the owner of this recall and the lack of available parts at this time. When parts availability improves, a second letter will be mailed to owners instructing them to contact their Volvo retailer and request an appointment to have this repair completed.

 

E. VEHICLES in RETAILER INVENTORY

It is a violation of federal law for a retailer to deliver any new Volvo that is eligible for a recall. Retailers are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

F. RETAILER RESPONSIBILITY

All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.

 

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Recall R89978 claims should be submitted using the LONG FORM application only.

 

H. TECHNICIAN COMPETENCY REQUIREMENT

This section will be updated when information is available.

 

I.  RETAILER ALLOWANCE (LONG FORM APPLICATION)

This section will be updated when information is available.

 

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35 Affected Products

Vehicles

MAKE	MODEL	YEAR
VOLVO	S60	2011-2017
VOLVO	S60CC	2011-2017
VOLVO	S60I	2011-2017
VOLVO	V60	2011-2017
VOLVO	V60CC	2011-2017

 

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12 Associated Document

Recall Acknowledgement

RCAK-19V849-3562.pdf 245.314KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V849-1287.pdf 309.521KB

 

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Manufacturer Notices(to Dealers,etc)- Subject: Recall R89978

RCMN-19V849-9442.pdf 145.005KB

 

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Defect Notice 573 Report

RCLRPT-19V849-2291.PDF 214.429KB

 

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Remedy Instructions and TSB

RCRIT-19V849-2569.pdf 321.466KB

 

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Parts Bulletin R89978

RCRIT-19V849-4788.pdf 297.284KB

 

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Remedy Instructions and TSB

RCRIT-19V849-9231.pdf 6503.292KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-19V849-7067.PDF 211.135KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V849-9701.pdf 243.108KB

 

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Manufacturer Notices(to Dealers,etc)- 12/12/19

RCMN-19V849-4236.pdf 75.294KB

 

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Manufacturer Notices(to Dealers,etc)- Recall R89978: Door Latches

RCMN-19V849-9340.pdf 28.286KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-19V849-3774.PDF 211.241KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V849&docType=RCL

 

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Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API

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